30 | How a culture of learning helps to drive organisational success

Building Better Cultures

"If you don’t continually learn how can you grow as a leader?" ​

Joyce is a career banker with over 20 years of experience in the sector. Deciding that college wasn't for her, she took a role in the Bank of Ireland from school and spent 14 years there before moving to Ulster Bank in 2003. Within a year she became an Area Manager, a role she held for four years before she was asked to set up an Academy for retail staff, her first foray into L&D. A role as Head of Learning for the bank followed in 2009.

In 2018, having spent 10 years evolving the learning offer in Ulster Bank, Joyce became Head of Leadership & Talent. In 2019 she won the Irish Institute of Training and Development's award for Outstanding Individual Contribution.

Show Notes:

2.20 - A bit about Joyce – 7.50 – What makes a leader a great leader – 12.15 - Are leaders born or made – 18.50 – Career playgrounds and lateral moves – 19.50 – The role of L&D in creating great cultures – 20.45 – Culture is a big focus in Irish Financial Services – 22.46 – L&D as a strategic enabler – 23.45 – Chief Meaning Officers and translating strategy – 25.40 – Role of leaders in creating engaging workplaces – 28.00 – A leader’s role in change - 30.00 – How can organisations create strong L&D strategies? FOCUS! 32.30 – Partnership with the business is key to success – 34.00 – You need to ask, ‘How are we building capability? 36.05 – Joyce’s advice for herself – ‘Get up, dress up, show up and never give up.’