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How to Train for Outstanding Hospitality: Chaz Patrick Explains
Manage episode 241249187 series 2538012
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As your restaurant wins more online catering business, your customer service experiences also move online. That makes it even more important for your staff to serve great hospitality with every face-to-face customer interaction. By investing in hospitality training for your employees, your brand has a better chance of improving your customers' experiences and winning repeat business. In this podcast episode, we learn how and why Chaz Patrick, the Director of Training at Jim 'N Nick's Bar-B-Q, prioritizes hospitality training for catering staff members. Chaz explains how you can help your employees develop a passion for your brand's food, cross-train for a more efficient staff, and develop the signature hospitality touches that make your customers come back for more.
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