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Content provided by Curaytor, LLC, Chris Smith, and Jimmy Mackin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Curaytor, LLC, Chris Smith, and Jimmy Mackin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Never Lose a Customer with Joey Coleman
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Content provided by Curaytor, LLC, Chris Smith, and Jimmy Mackin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Curaytor, LLC, Chris Smith, and Jimmy Mackin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
00:00 Intro
01:25 What happens when you get customer experience right at an organizational level?
03:15 How do you know that you have a customer experience problem?
06:15 Give Away
06:54 Asking for feedback. Review or Survey?
10:00 What is a survey question to make people more open and honest?
14:35 At what point do you fire a customer?
19:51 What part of customer experience do even the pro's get wrong?
23:19 What's the best way to say no to a long term customer?
28:57 Price Reduction
34:56 How do you balance pre framing and apocalypse?
38:56 Modeling after the best in the world
41:47 Who should we pay close attention to right now?
48:39 Anticipate the customer needs/ Where do most companies miss?
51:42 Operation dictates. Experience = Consequence
54:33 Remove operational debt.
56:14 Experience over Technology
58:28 Real estate agent. First word that comes to mind?
59:36 What is Joey Coleman looking for in a realtor?
1:03:17 Outro
99 episodes
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What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 247642683 series 1221184
Content provided by Curaytor, LLC, Chris Smith, and Jimmy Mackin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Curaytor, LLC, Chris Smith, and Jimmy Mackin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
00:00 Intro
01:25 What happens when you get customer experience right at an organizational level?
03:15 How do you know that you have a customer experience problem?
06:15 Give Away
06:54 Asking for feedback. Review or Survey?
10:00 What is a survey question to make people more open and honest?
14:35 At what point do you fire a customer?
19:51 What part of customer experience do even the pro's get wrong?
23:19 What's the best way to say no to a long term customer?
28:57 Price Reduction
34:56 How do you balance pre framing and apocalypse?
38:56 Modeling after the best in the world
41:47 Who should we pay close attention to right now?
48:39 Anticipate the customer needs/ Where do most companies miss?
51:42 Operation dictates. Experience = Consequence
54:33 Remove operational debt.
56:14 Experience over Technology
58:28 Real estate agent. First word that comes to mind?
59:36 What is Joey Coleman looking for in a realtor?
1:03:17 Outro
99 episodes
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Similar to #WaterCooler
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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The fun email marketing podcast. Sell more of your online courses, grow your membership and bring in more coaching clients with email marketing that doesn't stink. Sound good? Then join your fellow Email Marketing Heroes for your weekly dose of fun, practical, yet brutally honest email marketing advice. You can listen in to a piping hot, fresh episode every 'Email Marketing Wednesday' or if you prefer learning with your eyes instead of your ears, we turn each episode into a full written blog ...
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continue reading
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