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The Essential Customer Service Skills and How to Develop Them
Archived series ("Inactive feed" status)
When? This feed was archived on July 27, 2023 22:42 (). Last successful fetch was on November 21, 2022 14:38 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 253711806 series 2566458
Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.
In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
To help us improve - and potentially win a bottle of champagne or a box of chocolates - fill in our simple five question survey: https://www.surveymonkey.co.uk/r/CCPodcast
33 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on July 27, 2023 22:42 (). Last successful fetch was on November 21, 2022 14:38 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 253711806 series 2566458
Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.
In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
To help us improve - and potentially win a bottle of champagne or a box of chocolates - fill in our simple five question survey: https://www.surveymonkey.co.uk/r/CCPodcast
33 episodes
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