Best Managed Service Podcasts (2024)

1
"Ich war ziemlich geschockt, was als MSP Abrechnungsgrundlage ins System kommt" 58:19

1h ago58:19

58:19

Mit Servicenerd Robert Sieber spreche ich heute über die Herausforderungen im Bereich der Abrechnung von Managed Services, insbesondere in Bezug auf die Volatilität und die Optimierungen in diesem Prozess. Wir beleuchten die Wichtigkeit eines klaren Ist-Zustands, die Rolle von Service Requests und die Notwendigkeit von Automatisierung und einer hoh…

1
[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events 26:19

13d ago26:19

26:19

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8. Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote sp…

1
Die Rolle von Pentesting in der IT-Sicherheit 47:00

14d ago47:00

47:00

Mein großes Danke geht heute an Carsten Vossel, CEO der CCVOSSEL. Carsten hat sein Unternehmen in 30 Jahren auf heute 65 Mitarbeitende aufgebaut und verfolgt einen starken Fokus auf Cybersicherheit. Und das Thema Pentesting ist dabei eine wichtige Leistung im Portfolio seines Unternehmens. Einige Aussagen von Carsten im Podcast sind: "Pentesting is…

1
[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the Cloud 32:47

14d ago32:47

32:47

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard shares how the community rallied around when he lost his l…

1
[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New? 18:52

15d ago18:52

18:52

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s new at Pax8. Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He…

1
[167] Building a Culture of Success: Secrets from the UK's Top ISP 57:56

19d ago57:56

57:56

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users. Richard explains how Zen does thin…

1
[166] Need More Free Time? Call Answering Services are a Game-Changer for MSPs 50:53

26d ago50:53

50:53

In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads. Leigh expl…

1
MSP Insights Live: Von reaktiver Auftragsannahme zu proaktiver Kundengewinnung 31:57

28d ago31:57

31:57

Vor kurzem durfte ich mit zwei tollen Experten live in Düsseldorf beim Channelpartnerkongress über dieses wichtige Zukunftsthema sprechen. Ein großes Danke an Jens Stief, CEO der Connexta, und Pascal Kube, Geschäftsführer bei Mahr EDV, dass sie auf der Bühne so aktiv mitgemacht haben. Hier einige Zitate der beiden aus dem Gespräch: Zum zukünftigen …

1
[165] The 20-Year Overnight MSP Success Story You Need To Hear 57:02

1M ago57:02

57:02

In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy. They talk about how Apex got started, what it’s like running a business with …

1
[164] Top Lessons from 25 Years Building a Successful MSP 1:13:40

1M ago1:13:40

1:13:40

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements. David talks openly about how early challenges helped Myson become the company it is today and why they do managed s…

1
Der Unternehmenserfolg kommt vor dem M&A-Erfolg 41:35

1M ago41:35

41:35

Mein großes Danke geht heute an Mathias Heyman, Partner bei IMAP M&A Consultants AG. Mathias hat persönlich über 50 Transaktionen beraten und fokussiert sich auf die Technologiebranche und insbesondere auf IT-Dienstleistungen. IMAP hat Transaktionen mit der netgo, cema, Allgeier und anderen Playern begleitet. Wir sprechen heute über die folgenden T…

1
[Travelogue] UptimeLIVE 2024: Business Growth for MSPs 13:53

1M ago13:53

13:53

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. They share why UptimeLIVE is different from the usual MSP events, the new b…

1
[163] Why Modern MSPs Need to be at Uptime Live 53:59

2M ago53:59

53:59

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive. They tell Richard how Uptime helps MSPs and what their typical client looks like. Bra…

1
[162] How to Make Accurate Billing a Superpower for Your MSP Business 43:16

2M ago43:16

43:16

In this interview, Richard speaks to Ben Rogers, a Sales Manager at Cloud Billing. Cloud Billing offers a solution that helps MSPs to automate their billing processes quickly, accurately, and comprehensively. Ben explains how they help MSPs with their billing and support them manage all of their responsibilities, as well the types of clients they w…

1
Vom Traumschiff bis zu MSP Global 34:41

2M ago34:41

34:41

Unser heutiger Gast hat eine ganz besondere Reise hinter sich und vielleicht auch gerade deswegen veranstaltet er heute ganz besondere Events. Mein großes Danke geht an Soeren von Varchmin, den Chairman des Advisory Boards bei CloudFest und MSP Global. Wir sprechen über die anstehende Veranstaltung MSP Global in Barcelona und seinen Blick auf unser…

1
[161] Why CompTIA are the MSP Industry's Best-Kept Secret 1:26:44

2M ago1:26:44

1:26:44

In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to …

1
Service-Management-Frameworks können Unternehmen helfen, Probleme wie Ineffizienz, fehlende Transparenz und Wartezeiten zu lösen 43:44

2M ago43:44

43:44

Mein großes Danke geht heute an Dierk Söllner, der als externer Experte IT-Organisationen und Teams zu Lean IT Service Management mittels FitSM unterstützt und darüber auch ein Buch geschrieben hat. Einige spannende Aussagen von Dierk sind: "FITSM ist ein praxisorientiertes Framework, das die besten Elemente aus anderen Frameworks kombiniert." "FIT…

1
NIS2: Herausforderungen und Chancen für IT-Dienstleister 42:40

3M ago42:40

42:40

Die NIS2 Richtlinie erweitert die Anforderungen an Cybersicherheit erheblich im Vergleich zur vorherigen NIS-Richtlinie und betrifft eine breitere Palette von Unternehmen. Daher ist diese Erweiterung für IT Systemhäuser in zweierlei Hinsicht interessant. Was bedeutet das für meine Kunden und auch, was bedeutet das für mein eigenes Unternehmen? Mein…

1
Der Digital Workplace geht weit über das Thema Homeoffice hinaus 49:23

3M ago49:23

49:23

Wir sprechen beim heutigen Fokusthema Digital Workplace über die folgenden Themen: Wie entscheidend ist die Verhaltensänderung der Mitarbeiter für den Erfolg des Digital Workplace Projekts? Wie wichtig es für Führungskräfte ist, dass sie lernen , weniger zu kontrollieren und mehr zu vertrauen. Dass Cloud-Lösungen oft sicherer sind als On-Premise-Sy…

1
[160] How to Harness Personal Power, Energetics, and Mindset for MSP Success 47:05

3M ago47:05

47:05

In this interview, Richard speaks to Fiona Challis. She’s been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she’s passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She’s been helping…

1
[Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP Partners 24:19

4M ago24:19

24:19

In this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia. He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks can…

1
[159] How to Use Personal Branding to Boost Your MSP's Reach 49:17

4M ago49:17

49:17

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged…

1
Die IT Strategie - gibt es diese in der Realität überhaupt und wenn ja, wie können IT Dienstleister dabei helfen? 54:44

4M ago54:44

54:44

Die IT Strategie steht im Spannungsfeld zwischen den Unternehmenszielen unserer Kunden und den technologisch blinden Flecken aus deren interner IT Sicht. Im heutigen Gespräch mit Servicenerd Robert Sieber nehmen wir beide uns Zeit, unsere Sichten auf das Thema IT-Strategie aus Sicht einer internen IT Abteilung miteinander abzugleichen. Herauskommt …

1
[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone 19:20

4M ago19:20

19:20

In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the righ…

1
[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs 1:23:15

4M ago1:23:15

1:23:15

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve. He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precisio…

1
[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs 17:31

4M ago17:31

17:31

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer. In this bonus TubbTalk episode, recorded live at Dattoncon 202…

1
[157] Looking Into The Mindset Of A Successful, Modern MSP 44:02

4M ago44:02

44:02

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024. Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even…

1
Die Kunden werden größer und damit auch die Anforderungen an die digitale Zusammenarbeit - zwei Praxisberichte 25:30

4M ago25:30

25:30

Vor wenigen Tagen hatte ich ein zweites Mal die große Freude beim Infinigate Innovation Summit einen Live-Podcast aufzeichnen zu dürfen. Unser Thema war, wie Wachstumshürden im Bereich Managed Services genommen wurden und welche Rolle zukünftig Self-Service Portale und Cloud Marktplätze einnehmen werden. Vielen Dank an Sven Lübken, Geschäftsführer …

1
[156] How To Partner With a Vendor To Grow Your MSP Business 58:20

4M ago58:20

58:20

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media. Grey shares his journey in the MSP space, going to…

1
[155] How To Stop Mac Hacks In Their Tracks 1:13:17

5M ago1:13:17

1:13:17

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks. Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer. He's spoken at …

1
Höhere Preise, weniger Wettbewerb - Erfolg durch Spezialisierung mit einer Software-Lösung wie DATEV oder SAP 43:17

5M ago43:17

43:17

Was sind die Unterschiede, Herausforderungen und Chancen, wenn man als Systemhaus neben der Infrastruktur und dem IT-Service auch auf eine Softwarelösung wie DATEV oder SAP setzt? Aus Sicht von Tom Neumeier, Vorstand der Neumeier AG, überwiegen klar die Chancen und Vorteile und er beschreibt im heutigen Podcast, den Weg seines Unternehmens mit eine…

1
[154] How to Use and Sell Microsoft CoPilot for MSP Growth 1:06:09

5M ago1:06:09

1:06:09

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools. Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools. He shares his jou…

1
Fragen im Vertrieb - 3 konkrete Anwendungsfälle und was dabei zu beachten ist 12:21

5M ago12:21

12:21

Neulich im Coachinggespräch. Während wir - ein Vertriebsleiter in einem größeren Systemhaus und ich - über die mögliche Nutzenargumentation für einen Managed Service sprechen, kommt mir ein spontaner Gedanke. Fragen wir doch die Kunden, welchen Nutzen sie real sehen? Wir beide gehen den Gedanken durch und stellen fest, dass es gar nicht um eine ein…

1
[153] The Godfather Of Modern Productivity: How To Leverage GTD For Teams 51:44

5M ago51:44

51:44

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years’ experience as a management consultant and executive coach, …

1
In 2-3 Jahren sind viele Cloud-Migrationen ein Mausklick und ein Produkt und kein Projekt mehr 48:58

6M ago48:58

48:58

Heute geht es um viele Aspekte in der Führung eines auf Cloud Business ausgerichteten IT Dienstleisters, der sagt „bei uns ist Cloud einfach und persönlich“. Vielen Dank Patrick Ghys, den Geschäftsführer der aixpedIT, der mit mir über viele Aspekte rund um das Cloud Geschäft in seinem Unternehmen spricht. Hier einige seiner Aussagen, die ihr in der…

1
[152] The MSP Owner’s Guide To Becoming A Better Leader 1:06:30

6M ago1:06:30

1:06:30

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards. Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he c…

1
Live-Podcast: Self-Service ist nicht gleich Self-Service und wie wir unsere Kunden zur Nutzung aktivieren 32:38

6M ago32:38

32:38

Vor wenigen Tagen hatte ich die große Freude beim Infinigate Innovation Summit einen Live-Podcast aufzeichnen zu dürfen. Unser Thema war, wie Wachstumshürden im Bereich Managed Services genommen wurden und welche Rolle zukünftig Self-Service Portale und Cloud Marktplätze einnehmen werden. Vielen Dank an die drei hervorragenden Experten Marc Schumac…

1
[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPs 1:00:55

6M ago1:00:55

1:00:55

In this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry a…

1
[Travelogue] MSP Show & SuperOps SuperSummit 2024 23:18

6M ago23:18

23:18

Time for another Team Tubb Travelogue! In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week. Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun con…

1
[150] 25 Years an MSP - Valuable Lessons You Learn from Longevity 2:08:57

7M ago2:08:57

2:08:57

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which th…

1
Das MSP Erstgespräch. Vom Qualitätsanspruch an alle Beteiligten und eigenen Erfahrungen 1:01:22

7M ago1:01:22

1:01:22

Kaum etwas kann wichtiger und entscheidender sein als das Erstgespräch zwischen uns als Service-Anbieter und unseren Service-Interessenten. Hier werden die Weichen gestellt für gegenseitiges Vertrauen und mögliche nächste Schritte. Robert Sieber und ich blicken in der heutigen Folge vor dem Hintergrund unser beider langjährigen Erfahrung in der Dur…

1
[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success 27:03

7M ago27:03

27:03

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to es…

1
[149] Why You Need to Know the Process of Process for MSP Growth 54:14

7M ago54:14

54:14

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.” Mentioned in This Episode Gozyn…

1
Awareness-Trainings: Die Rolle des Menschen in der Cyberpsychologie und abgeleitete Qualitätskriterien 48:44

7M ago48:44

48:44

Die Beobachtung, dass Cyberangriffe zu einem überwiegenden Teil durch die Ausnutzung menschlicher Schwächen herbeigeführt werden, ist seit Langem anerkannt. Vielen Dank Prof. Dr. Stefan Sütterlin, einen absoluten Experten auf dem Gebiet der soziotechnischen Systeme und der Cyberpsychologie, der mit mir über deren Wirkmechanismen bei Awareness-T…

1
[Travelogue] Channel Live & UpLift Live 2024 20:46

7M ago20:46

20:46

Time for another Team Tubb Travelogue! Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events. There are shout-outs to …

1
[148] How High Performing MSPs Leverage People Power for Success 59:57

7M ago59:57

59:57

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams. He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find …

1
"Nutzen vor Gewinn" oder "Profit first" oder was jetzt? 16:11

8M ago16:11

16:11

Vor ca. 10 Jahren habe ich eine Weiterbildung in der EKS Strategieentwicklungsmethode nach Mewes unternommen Die Methode hat viele Komponenten, die ich hervorragend finde. Und einer der Leitsätze der Prinzipien der EKS nach Mewes lautet "Nutzen vor Gewinn". Das Monetäre folgt der Kundenbegeisterung. Das klang für mich absolut nachvollziehbar und an…

1
[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs? 17:25

8M ago17:25

17:25

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024. Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, imp…

1
[Travelogue] The Cloud & Cybersecurity Expo 2024 27:08

8M ago27:08

27:08

Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024! Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. There are shout-ou…

1
[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager 58:33

8M ago58:33

58:33

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader. Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus…

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