[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

TubbTalk: The Podcast for Managed Service Providers

#Business #Tech #Itconsultants #Managedservices #Tech News #Richard Tubb #News #MSP

22:08

Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

about a year ago 18:59

MP3•Episode home

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite.

He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer.

In this bonus TubbTalk episode, recorded live at Dattoncon 2024, Richard asked Nadir to explain IT Glue and their new collaboration tool, My Glue. They also discuss what it means for the company to be part of Kaseya Datto.

Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months.

Mentioned in This Episode

MSP conference: Dattocon
Microsoft collaboration tool: SharePoint
IT documentation: IT Glue
IT and security platform: Kaseya
Password management: MyGlue
ITGlue blog: NetworkGlue
Cloud wifi: Cisco Meraki
Network solutions: Datto Networking
Tech company: Ubiquiti
Cybersecurity platform: Fortinet
IT security: Sophos
AI-powered networking: Aruba
AI assistant: IT Glue Copilot

200 episodes

[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

TubbTalk: The Podcast for Managed Service Providers

19 subscribers

published about a year ago

MP3•Episode home

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite.

He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer.

Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months.

Mentioned in This Episode

MSP conference: Dattocon
Microsoft collaboration tool: SharePoint
IT documentation: IT Glue
IT and security platform: Kaseya
Password management: MyGlue
ITGlue blog: NetworkGlue
Cloud wifi: Cisco Meraki
Network solutions: Datto Networking
Tech company: Ubiquiti
Cybersecurity platform: Fortinet
IT security: Sophos
AI-powered networking: Aruba
AI assistant: IT Glue Copilot

200 episodes

#Business #Tech #Itconsultants #Managedservices #Tech News #Richard Tubb #News #MSP

All episodes

1
[177] Building A Strong MSP Community at IT Nation Connect 50:04

5 days ago50:04

50:04

In this episode, Richard speaks to Peter Kujawa. Peter is a seasoned executive attorney and industry leader with a wealth of experience in the MSP space. He now heads up the service leadership at IT Nation, part of the team at ConnectWise, overseeing IT Nation Connect, IT Nation Evolve peer groups and the partner advisory councils. Peter tells Richard how they foster and cultivate a strong community, and why it’s important that everyone in the leadership team has a go-giver mentality. He also touches on the types of MSP who join IT Nation, and how they use their membership for success. Richard asks Peter to explain the service leadership index 2025 annual IT solution provider compensation report and they discuss a couple of key points from it – around wage inflation and the fact that the more profitable MSPs tend to pay lower salaries. Peter also shares his advice from his time running an MSP and how he grew it, the mistakes he sees others make when trying to scale and the big opportunities for MSPs at the moment, as well as why AI isn’t taking away jobs. This episode was recorded live in London at IT Nation Connect Europe 25, so Peter explains what organisers ConnectWise were hoping to achieve, the attendance figures, why competitors are welcome and the decision to make the conference an annual event. Mentioned in This Episode IT Nation IT Software: ConnectWise MSP community event: IT Nation Connect Peer groups: IT Nation Evolve Book: Bob Burg: The Go-Giver Consultation solutions: Service Leadership Podcast: Richard’s interview with Dan Scott…

1
[Bonusode] Futurism, AI and Being Prepared: How Pax8 Supports MSPs 25:35

15 days ago25:35

25:35

In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.’ Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what’s next, and he also shares some important things that MSPs need to be aware of with AI. Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth. Mentioned in This Episode Pax8 MSP events: IT Nation Connect IT management software: ConnectWise Learning platform: Pax8 Academy Cloud marketplace: Pax8 Marketplace…

1
[Travelogue] IT Nation Connect Europe 2025 35:09

16 days ago35:09

35:09

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference. Plus… the Team Tubb Travelogue Quiz is back! Can answer Richard, Lenka and Sean answer Gudrun's London-themed questions? What to Know About IT Nation Connect Europe 2025 IT Nation Connect Europe 2025 is a three-day event designed for managed service providers (MSPs) who want to enhance their business value and gain a competitive edge in today’s rapidly evolving technology landscape. Organised by ConnectWise , the event features keynote speakers, breakout sessions, exhibition stands, specialist meet-ups (women in tech, M&A, cybersecurity) and networking and socialising opportunities galore. It's one of the best events for forward-looking MSPs. Were you at IT Nation Connect Europe 2025 too? Send us a voice recording with your highlights, and we'll add your comments to our next Team Tubb Travelogue!…

1
Wired for Connection: Championing Minorities in Tech for Success 37:56

19 days ago37:56

37:56

Welcome to episode one of Wired for Connection! This is a TubbTalk spinoff show, hosted by Operations Manager Lenka Koppova and Vera Tucci, the co-founder and CEO of T-Consulting, an MSP and COMIT. Vera is a passionate advocate for diversity, inclusion, and authentic leadership in the IT and MSP space. Inspired by a conversation she had with Lenka and Team Tubb’s Kareena Barat, Vera agreed to be the co-host of this new show. Wired for Connection isn't just a podcast; it's a mission. It creates a space for every perspective and voice in tech. And every guest can share their unfiltered and unapologetic story and take on the industry. Lenka and Vera will champion those voices that too often have been left out and unheard. Vera shares her experiences as a female leader in the tech space and Lenka discusses how she's found things as someone new to the industry. The co-hosts share their hopes and aims for Wired for Connection, the types of guests they're looking for, and why everyone can and should have a seat at the table. Mentioned in This Episode T-Consulting Cloud marketplace: Pax8 IT conference: Pax8 Beyond IT peer group: IT Nation…

1
[Bonusode] How to Master MSP Cash Flow and Credit Management 31:18

4 weeks ago31:18

31:18

In this interview, Team Tubb’s Kareena Barat speaks to Nicki Kinton, the founder of Confident Cashflow, a Wiltshire-based finance business. A credit management professional, Nicki works with companies of all sizes. She specialises in helping clients hit their growth goals, tackling cash flow issues and developing better credit management strategies. Here, she shares her advice on improving your MSP cash flow. Nicki explains who her typical clients are and how she helps them. She talks through how to understand credit, why every MSP needs a credit policy and why late payments aren’t the root cause of your cash flow issues. Nicki shares the five-pillar framework she uses with her Confident Cashflow clients, how your mindset on payment terms influences cash glow, and how to improve your credit management processes and policies. She talks through the steps businesses can implement to avoid frequent late payments and when they happen, how to feel confident chasing them up. She also shares who inspires her and recommends her favourite books. Mentioned in This Episode Confident Cashflow Nicki's workshop Book: Thomas Erikson: Surrounded by Idiots: The Four Types of Human Behaviour (or, How to Understand Those Who Cannot Be Understood) (Vermilion) Personality test: DiSC Profile Book: Dr Andy Cope: The Art of Being Brilliant…

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[176] Why Now is the Time to Join GTIA and Grow the MSP Community 59:00

5 weeks ago59:00

59:00

In this episode, Richard Tubb is joined by MJ Shoer. MJ is the Chief Community Officer of the newly-formed GTIA, previously part of the non-profit CompTIA. A former IT director and MSP owner, MJ did a spell of consulting before joining certification and community organisation CompTIA. In this interview, MJ shares how the acquisition of CompTIA, the split between the two sides of the organisation and the formation of the Global Technology Industry Association (GTIA), as well as the relationship between the two new companies. Richard asks MJ what the response has been to GTIA and the feedback they’ve had from MSPs. MJ explains the town hall meetings they’re holding and their plans to expand GTIA, plus he shares the story behind the name and the new branding. MJ shares his thoughts on why MSPs should join GTIA and the value they’ll get from attending events like ChannelCon. He reveals his hopes for the future of the organisation, and flags some big industry changes that MSPs should pay attention to. Mentioned in This Episode GTIA CompTIA Podcast: Why CompTIA are the MSP Industry's Best-Kept Secret Podcast: Best-Kept Secret to Global Leader: The Remarkable Evolution of CompTIA The GTIA online suggestion box GTIA Events…

1
[175] Valuable Insights From Bridging The MSP And Vendor Divide 1:29:47

7 weeks ago1:29:47

1:29:47

In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he’s leading the managed services function at Numata, a global MSP founded in South Africa. Andy talks through his experiences in MSPs and what is was like ‘crossing the divide’ into the vendor space. He explains the cultural differences he’s seen in the industry in differences, and what it’s like in South Africa. Richard asks Andy about how the PSA market has evolved over the last decade and what’s next, the wrong assumptions MSPs make about them, and how they can better leverage their PSA. They also discuss how MSPs can make a big impact with the tools they use as well as how to customise a PSA. Andy shares his advice on dealing with alert fatigue, and pitfalls to avoid with billing. He also talks about his new role at Numata. Mentioned in This Episode Numata IT IT Management software: ConnectWise PSA tool: Halo PSA/RMM platform: SuperOps Data backup platform: Datto IT and security platform: Kaseya IT and MSP Business Growth Expert: Ian Luckett Helping Ambitious MSPs to Scale to £1m: Stuart Warwick Business expert: Karl Palachuk Accounting software: Xero…

1
[174] Insights From One of the UK's Most Innovative MSPs 1:10:08

10 weeks ago1:10:08

1:10:08

In this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch. Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events. They then dig into some of the key tools Nebula use: Huntress’ cybersecurity solutions, inforcer for 365 management, and Pax8’s cloud solutions, and shares an example of how Huntress helped them with a client problem. Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche. Richard asks Chris about Nebula’s approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution. Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he’s excited about and why MSPs should embrace AI. Mentioned in This Episode Cybersecurity experts: Huntress UK cyber assurance standard: IASME Cloud marketplace: Pax8 IT management software: ConnectWise PSA tool: Autotask Accounting software: Xero 365 management tool: inforcer 365 management tool: Inside Agent Cybersecurity compliance: OneClickComply Cybersecurity platform: SentinelOne Cloud-native SIEM solution: Azure Sentinel Podcast interview with Dray Agha AI assistant: Microsoft Copilot Data management tool: Mozart Data Cybersecurity accreditation (UK): Cyber Essentials Information security certification: ISO 27001 Virtualize Microsoft desktops: Azure Virtual Desktop Podcast interview with Andy Readman Endpoint management: Microsoft Intune Richard’s appearance on Luis Geraldo of Scalepad’s podcast MSP peer group: IT Nation Evolve Podcast interview with Eric Ostlund MSP event: Pax8 Beyond EMEA MSP event: DattoCon Europe MSP event: Pax8 Beyond Denver…

1
[173]StreamOne: Transforming Cloud Management for MSP Success and Growth 56:25

11 weeks ago56:25

56:25

In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business. Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI. Richard and Sergio then dig into StreamOne®. They look at how it works for MSPs, the PSA platforms it connects with, and the cloud platforms it supports, as well as its reporting capabilities. They discuss life cycle management, the financial impact of using manual billing and reconciliation and what it means for MSPs who have their own online shop fronts and portals. Sergio shares his advice on how to make Infrastructure as a Service and usage management easier, as well as other significant opportunities for MSPs. He shares his best advice, where he goes to keep up to date with the industry, and what keeps him engaged with the industry. Mentioned in This Episode TD SYNNEX StreamOne ® Design software tool: Datech (from TD SYNNEX) MSP technology and IT software: ConnectWise PSA tool: Autotask Digital software: ServiceNow Channel Academy (from TD SYNNEX)…

1
[172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth 42:18

13 weeks ago42:18

42:18

In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It’s hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England. Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there. Richard also talks openly about his mental health challenges and how he supports his wellbeing with tactics to be resilient and to feel good on a day to day basis, even when things are tough. He also shares what he does in his downtime, who inspires him and the famous person he’d love to have dinner with. He tells Polly and Maggie the best piece of advice he’s ever been given, and how he’d like to leave the world a better place. Mentioned in This Episode Department for Business and Trade Author and journalist: Chris Brogan Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Meditation app: Headspace Entrepreneur and author: Steven Bartlett Copywriter and content marketer: Gudrun Lauret British actor: Brian Blessed…

1
[171] Rob Rae: How to Break Barriers and Build MSP Ecosystems 1:08:17

15 weeks ago1:08:17

1:08:17

In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems. Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences. Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they’re up to behind the scenes and the realities of expanding into new continents. Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he’s learned from his time in the industry and the advice he’d give to potential leaders, as well as who he goes to for inspiration and support. Cybersecurity and backup: Datto MSP Technology and IT Management: ConnectWise IT & security management: Kaseya Podcast: Rob Rae bonusode Dan Wensley , Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePad Cybersecurity and data protection tool: Acronis IT certifications and training: CompTIA Austin McChord , Chief Executive Officer at Casana Charlie Tamayo from Roost Paul Redding at CyberQP Scott Barlow , Sophos NextGen Cybersecurity Channel Sales Leader Jason Magee Nadia Karatsoreos , Channel Sales and Marketing Specialist, n-Able Christine Gassman, VP of Community at Mailprotector Pax8 Beyond 2025…

1
[170] How to Master Email and File Migrations for MSPs 46:43

16 weeks ago46:43

46:43

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients. Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring. Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he’d give on how to email migration, and how to do SharePoint migrations more effectively. Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations. Mentioned in This Episode Podcast interview with Michael Lawson Video walkthrough demo of Movebot Free trial of Movebot Movebot’s parent company and SFTP solution: Couchdrop Multi-tier storage: Apache Ignite Microsoft collaboration tool: SharePoint…

1
[169] Professional Musician to MSP Guru: the Amazing Luis Giraldo 1:26:32

17 weeks ago1:26:32

1:26:32

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru. He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show. He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most. Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad? And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn’t appreciate about the life of an MSP? They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment. Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that’s changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures. Mentioned in This Episode Fully Managed by TELUS Business from Chris Blay Documentation solution: IT Glue IT management: N-able Luis Giraldo music Book: Ray Dalio: Principles: Life and Work ScalePad MSP survey Client management: Lifecycle Managers (ScalePad solution) GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution) QBR tools: Lifecycle Insights (ScalePad solution) Backup monitoring: Backup Radar (ScalePad solution) BI tool: Cognition360 (ScalePad solution) Quoting software: Quoter (ScalePad solution) Matthew Bookspan of Blacktip IT MSP conference: IT Nation Connect MSP conference from N-able: Empower MSP peer group: ConnectWise Evolve Shawn Walsh and Dave Cava from Encore Strategic Cloud marketplace Pax8 peer groups Peer group: CompTIA Mark Cohen Peer group: The Tech Tribe Podcast interview with MJ Shoer , CompTIA’s Chief Community Officer Podcast interview with Dan Scott of IT Nation Podcast interview with Todd Thibodeaux , President and Chief Executive Officer of CompTIA Podcast interview with Arlin Sorensen of ConnectWise Book: Ryan Holliday: The Daily Stoic: 366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring new translations of Seneca, Epictetus, and Marcus Aurelius Investment company: Top Down Ventures Digital photo journal: Blipfoto Podcast interview with David Brereton of Myson Pages Book: Bob Burg: The Go-Giver: A Little Story About a Powerful Business Idea Luis and Bob live stream chat Book: Alan Weiss: Value-Based Fees: How to Charge - and Get - What You're Worth Podcast interview with Todd Kane of Evolved Management Consulting Author: Catherine Gray Book: Robert Wilburn and David Wilkeson: MSP Profit and Growth: Dragonboats, Catamarans and Superyachts Book: Shawn Walsh, Dave Cava et al: THE PUMPKIN PLAN FOR MANAGED SERVICE PROVIDERS: The Roadmap To MSP Prosperity: How The Right Focus Leads To Real Freedom…

1
[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia 1:28:05

20 weeks ago1:28:05

1:28:05

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation. Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they’ve made. They also discuss accreditations for MSPs. Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he’s most proud of during his time at CompTIA. Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he’s most excited about and the tech he’s still waiting for that we all thought would be here by now. Mentioned in This Episode Peer group: The Tech Tribe Peer group: Network Group Peer group: SBSC Northwest CompTIA ChannelCon Tech Event: Consumer Electronics Show hosted by the Consumer Technology Association Richard's interview with MJ Shoer , CompTIA's Chief Community Officer Richard's interview with Rob Rae , Pax8 's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound , Managing Director at Maximity and CompTIA board member Electric generator: ECAT…

1
[Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events 27:47

23 weeks ago27:47