show episodes
 
Loading …
show series
 
In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses. They chat about what Cloud Nexus offers, why they decided to niche down into providing Office 365 and Azure solutions, and how the business has had exc…
 
Building an “Operating System” for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system. Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and digital forensics business), led hun…
 
In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of your apps be they cloud or on-premise – think data where you want it. Jon explains exactly what Recursyv do, how they got into the MSP (managed servi…
 
Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations. Imran is a Solutions Consultant working…
 
Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end lead…
 
Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding b…
 
Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa™ platform, which seamlessly integrates with ot…
 
Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more companies have been compelled to embrace digital transformation throughout the pandemic, moving greater amounts of their infrastructures and services to the cloud. Small to mid-size businesses have shown…
 
Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to deliver quality information to MSPs to help them grow their businesses and increase profitability. Tom is also the Co-host of NinjaRMM's MSP Live Chats webinar series, host of the MSP Breakthrough podcas…
 
Host Karl caught up with Mario Pirolozzi, VP of Sales at Zomentum, to talk about their Sales Acceleration Platform. Mario is a 10 year industry veteran whose career has been dedicated to assisting thousands of MSPs and IT service providers in their go-to-market plans, sales strategy, and execution. As a former VP of Sales for Datto, and current VP …
 
Host Karl caught up with Greg Edwards, founder of CryptoStopper, about the details of how Cryptoware works. He's a great source on this topic since he's built a product to stop ransomware in its tracks. CryptoStopper creates randomly-named files of random sizes to monitor in key locations. Then, they monitor those files as well as other activities …
 
Host Karl talks to ASCII CEO Alan Weinberger about his new book - The Doctor’s In: Treating America’s Greatest Cyber Security Threat. Of course, we also talked about the state of the industry and what's ahead for IT consultants. Alan book illuminate for the general public how important a Managed Service Provider is in maintaining the health of our …
 
Host James Kernan interviews Dave Scott from Scott Digital Marketing. Dave Scott is the Founder, President and CEO of Scott Growth Strategies. Dave has over 20 years of experience working with MSPs, Tech and IT firms and B2B companies. He pours his wealth of marketing knowledge into clients making sure they’re seen, heard and valued in the current …
 
More and more every day, you need privacy policies on your web site. These requirements change every day. How can you possibly stay legal and up to date? The quick answer: You pretty much can't. That's where Termageddon comes in. Host Karl interviewed Hans & Donata Skillrud from Termageddon. Termageddon aggregates privacy policies and generates val…
 
Host Karl talked to James Norrie from CyberconIQ. CyberconIQ takes a new approach to educating users about security - based on their demonstrated behavior. As we've all seen, pure education has limited success. This program helps users alter their behavior. Guest Dr. James Norrie is a Professor of Strategy and Cybersecurity and former Dean of the G…
 
Host Karl interviewed Rom Hendler, CEO of Trustifi Email Encryption Solutions. We start our discussion discussing what makes Trustifi different from other email security solutions. Trustifi provides email encryption delivered on a software-as-a-service platform. They provide both inbound and outbound email security from a single vendor. Most email …
 
Host Karl interviewed Guillaume Boisvert, Director for Product Innovation at Sherweb. The topic of the day is: Take Office Security to the Next Level. Guillaume has been instrumental in commercializing Sherweb’s Infrastructure as a Service solutions for public and private cloud. He has more than 15 years of experience developing and marketing web s…
 
Host Karl caught up with Tom Lawrence of Lawrence Technology Services. Tom runs a very successful IT consulting business - and uses YouTube as his primary marketing tool. That's a very rare thing, but Tom's been making videos since 2014. His channel has really taken off in the last few years. The "Lawrence Systems" channel is here: https://www.yout…
 
Host Karl sat down with Kevin Coppins, President and CEO of Spirion. Kevin wakes up every day on a mission to protect what he knows matters most—your sensitive personal data. With a team of passionate data privacy professionals at his back, Kevin is working to re-envision the culture of entire industries, putting privacy at the forefront where it b…
 
In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software and cloud solutions company. They discuss how Cisco have evolved over the last 15 years to offer a wider range of solutions and to support MSPs in the…
 
Host Karl interviews Eric Anthony, the founder of the hot All Things MSP Facebook page (https://www.facebook.com/groups/allthingsmsp). Eric also manages a YouTube Channel focused on his photography/videography hobby. Eric has been helping people with technology since high school. He has owned his own break/fix and managed services companies, spent …
 
Host Karl interviewed Ryan Denehy, Founder and CEO of Electric (www.electric.ai). Electric manages pretty much any cloud-based services for end users. Interestingly, they provide support via Slack, Teams, and Email - not through a client-facing ticketing system. Ryan explains that they primarily focus on SaaS management, device management, and netw…
 
Host Karl caught up with John Hammond, the Senior Cybersecurity Researcher at Huntress. Right at the start is Karl's favorite new term: Ransomware canaries. Here we discuss the Huntress "Hack_it 2021" event, March 22-24 online. In addition to an all-day "Hacking Windows" pre-day, the event features a variety of great hands-on training. You can see …
 
Host James Kernan interviews writer Kate Frank about the strategic use to writing as a marketing tool. Kate is a professional writer with decades of marketing expertise. She has a unique ability to tap into the genius of others and get their message on the page of a book or other media. Most people struggle with identifying their unique proposition…
 
In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to resolve them. We also discuss why IT managers are spending more time being reactive instead of proactive, how automation can save time, the importance of…
 
Host Karl sat down with Pete Matheson for the second time in two months. Here we get an update on Pete's YouTube channel traffic and the lessons he's learned. Check out Pete's last appearance here: https://www.smbcommunitypodcast.com/2021/01/pete-matheson-using-video-to-grow-your-it-business/ Basically, Pete saw great opportunities with YouTube, so…
 
In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jason Kemsley, Technical Director of UpTime Solutions; Tim Swainson, Sales Manager at Kemp Technology. They talk about how SmileBack don’t rely solely on…
 
Karl and Mike get together for an update on security. As you know, 2020 was quite a year. There was new legislation at the state and local levels, primarily in response to an explosion of sophisticated attacks of ransomware. We went into a good deal of detail on new NIST and CMMC recommendations, as well as a major update on HIPAA. Mike Semel is a …
 
Karl caught up with a fellow CompTIA Executive Committee member, Pete Busam from Equilibrium Consulting. Pete and Karl sit on the Advancing Tech Talent and Diversity E.C. Pete Busam is the founder and owner of Equilibrium Consulting, LLC, a management consulting and outsourced marketing firm specializing in assisting channel and technology services…
 
Host Karl interviews Paul Katzoff from White Canyon Software. White Canyon provides software to really, truly, honestly remove all the data on hard drives so it cannot be recovered. As Paul points out, we could download free tools from the internet, but "they don't get certified for a reason - they don't work." Wipe Drive can erase one drive at a t…
 
James Kernan interviews Hartland Ross from eBridge Marketing Solutions. Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strateg…
 
Karl interviews Janet Schijns from the JS Group. Janet is the CEO and Digital Ninja of JS Group, a leading go-to-market consultancy in the technology industry. She's a former executive at Motorola, Verizon and Office Depot. Plus, Janet is the founder of Tech Worlds Half, a not-for-profit dedicated to keeping women in the technology industry. Her re…
 
Host Karl interviews Daniel Welling from Marlow, UK. Here we look at "organic growth" vs. buying companies as a growth strategy. Which is best for you? Daniel started his career in IT in 1995, following a sales track, working for a number of VARs and quickly developing a consultative approach to new business and account management, leading to Sales…
 
Host Karl sat down with Pete to talk about promoting IT businesses. Pete started his own MSP in 2011. For the next near decade that business grew, hit and exceeded the magic £1m turnover mark (one million pounds revenue), grew to 16-staff, strong and the business brand itself became well known locally as something for other MSPs to aspire to. In ea…
 
with Dylan Dahlquist dylanquestdigital ( at ) gmail.com Google's Advertising platform is versatile, far-reaching, and pretty confusing. Sometimes getting a clear return on ad spend can feel closer to wizardry than science, but that's why Dylan has spent years figuring out methods for businesses and organizations to grow with Google Ads. He has succ…
 
I caught up with Richard Tubb near the end of November. In addition to a general catch-up, we recorded a podcast on Marketing Tips! We did this after an experience we shared that resulted in extra bonus marketing for Richard - because he was prepared. It got me thinking about how being ready to take advantage of opportunities goes a long ways. In t…
 
Karl interviews co-host James Kernan on his new book, Tech Up or Lose Out. James is the editor and publisher of the book. And, of course, he wrote a good deal of it. James calls this book the Entrepreneurs Guide to IT. The target audience is small business - not just IT businesses. You might, for example, give this book to clients to educate them o…
 
Host James Kernan interviews Sarah Hansen on Social Media Marketing. Sarah runs Hansen Collective, a firm that uses online marketing expertise to help both international and domestic clients, while also fostering a community and educating her audience on creating effective social media strategies for personal brands and businesses alike. Hansen Col…
 
TubbTalk - The Podcast for I.T. Consultants. In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and manages network infrastructure devices for MSP users. They talk about how JB got started in the industry and how he came to work for Domotz. JB explains…
 
Karl interviews Manuel Palachuk, author and coach. Manuel is introducing a new kind of interactive event call The IT Confidential. See https://theitconfidential.com. The new venture is a bit like a webinar/podcast with a major twist: A live audience. The goal is to take a hard look at some issues that others are not talking about in the channel. Pl…
 
Karl caught up with Chris Timm from Sondela Consulting. Chris has a long history in the SMB IT community. He is a former MSP owner and spent a few years at Autotask. Today Chris is a coach and thought leader around making the most of your PSA. He runs a podcast with Rayanne Buchianico at http://psaimpact.net/. Check it out! But our focus here is Ch…
 
Using LinkedIn to Generate Leads for MSPs with Nathaniel Freedman, Tech Pro Marketing Karl interviews Nathaniel Freedman, CEO of Tech Pro Marketing. As Nate says: You don't want marketing help from just anyone — you want it from someone who is focused exclusively on using MSP Marketing to help MSPs generate leads. Tech Pro Marketing is dedicated to…
 
Karl caught up with coach Erick Simpson (www.ericksimpson.com). He works with a lot of partners, and we talk about what partners are experiencing as the extended "work from home" world evolves. Luckily, many IT service providers are thriving and doing well helping their clients to be successful. That is a great example of technology that used to be…
 
Karl interviews Ben Niernberg from MNJ Technologies. MNJ is an MSP that also helps other MSPs resell phone services and Internet connectivity. Ben currently oversees all sales, marketing, services and vendor management relations for MNJ Technologies. Before joining MNJ, he spent a decade at Canon Solutions America, a subsidiary of Canon USA Company…
 
Host Amy Babinchak interviews Josh Barker from TechRug (the Technology Risk Underwriting Group). Their topic is: The Insurance Landscape for MSP's. Amy starts out with the big question: What's up with the big price increases? Is it all ransomware? And just so we don't put all the blame on the "bad guys," Amy and Josh also discuss the promises made …
 
In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the highs and lows of running an IT business. They talk about Erik’s business challenges and how he tackled them, why self-awareness is important and how to …
 
I caught up with Paul Green again, from Paul Green's MSP Marketing. One of the first things Pauls says is that you can't really speed up sales most of the time because you don't have the power place your prospects in a position of "needing" your services. Your goal is to be there when they realize they have a need. But you can't create the need. In…
 
In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise. They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increas…
 
I caught up with Amy as she's running around (virtually) getting ready for the big Acronis Summit 2020. More information at https://summit.acronis.events. The Acronis Summit is . . . October 19-20-21 Registration is free at https://summit.acronis.events Amy is a long-time friend of the Channel and is now the Channel Chief Evangelist at Acronis. She…
 
I caught up with Michael Slater, Director of Corporate Sales at Sherweb. Sherweb has promised that the 2020 Accelerate conference will be focused on MBA for MSPs. Accelerate is always focused on education, and 2020 will continue that approach. Historically, Accelerate has been held in Montreal. So, they decided to move to Florida this year. Well . …
 
Loading …

Quick Reference Guide

Copyright 2021 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login