Best Call Center Operations Podcasts (2024)

Send us a Text Message. In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode cov…

1
Times Square Alliance Brings Back the Annual Taste of Times Square Tradition 5:02

Play Pause

33m ago5:02

5:02

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1
Amateur Night at The Apollo Returns August 21, 2024 5:44

20m ago5:44

5:44

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1
Travel Advisory for Friday for Heavy Rainfall and Potential Flash Flooding 10:51

35m ago10:51

10:51

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1
064 S03 Ep 08 – Paratrooper Basics & Preparing for an Airborne Joint Forcible Entry Operation w/a Rifle CO RTO, SPC Mitchell of 1-504 PIR 40:27

1h ago40:27

40:27

The Joint Readiness Training Center is pleased to present the sixty-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the company radio-telephone operator for B Company, 1-504th PIR, 1st BCT, 82nd Airborne Division, SPC Kevin Mitchell. Established during …

1
Floating Pool to be Located at Pier 35 6:36

1d ago6:36

6:36

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1
House Fest Returns to Governors Island August 16-19, 2024 15:51

28m ago15:51

15:51

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1
Fair Housing’s Next Chapter is Being Written in NYC Libraries this Summer 9:42

1h ago9:42

9:42

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1
Cooper Hewitt Announces “Making Home—Smithsonian Design Triennial” 10:35

1h ago10:35

10:35

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1
Groundswell's Community Paint Days 1:12

39m ago1:12

1:12

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1
IOC announces finalists for Climate Action Awards 2024 12:18

3d ago12:18

12:18

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1
#135 - Pipelines, Heavy Equipment, and Marketing your Excavation Business 16:05

2h ago16:05

16:05

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you…

1
Taco Vista to Develop New Restaurant and Events Venue in Historic Building 140 at Governors Island 6:00

36m ago6:00

6:00

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1
Whitney Museum Celebrates Last Days of 2024 Biennial During Free Second Sundays on August 11 6:35

1h ago6:35

6:35

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1
Exhibition at The Met to Explore Arts of Japan Through Poetry, Calligraphy, and Painting 4:43

1h ago4:43

4:43

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1
MoMA Presents Tobe Hooper in the 1980s 2:11

43m ago2:11

2:11

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1
MoMA Presents The Texas Chainsaw Massacre at 50 2:21

1h ago2:21

2:21

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1
Paris, TN - We Remember Jerry Clower's Teeth with Help from a Song 46:26

3h ago46:26

46:26

In honor of the Paris Olympic Games, Dr. Jess is taking us to a much closer and smaller Paris. We hope you enjoy our visit Paris, Tennessee! Small Town News--whose headline is it, anyway? @SmallTownNewsImprovBy Small Town News

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Public E-Bike Charging Pilot Has Been Highly Successful Over Its First Five Months 4:51

41m ago4:51

4:51

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1
Lexus US Open of Surfing and Huntington Beach Longboard Board Classic Bring World’s Top Contenders to Week-Long Festival at Surf City USA 10:06

1h ago10:06

10:06

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1
What Technology does a World Class 2024 Contact Center Have? 24:20

1h ago24:20

24:20

Send us a Text Message. Did you ever ask yourself what the high-end contact centers are doing differently? In this ACGpodcast, we dive deep into the cutting-edge technologies that set elite customer service operations apart from the rest. This is how we are developing our strategic plan for Expivia. From AI-powered chatbots to advanced analytics, w…

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Ep 129 Rebounding From Job Loss or Career Changes with Coach, Jeff Schneck 31:38

9m ago31:38

31:38

Join me on episode #129 as I sit down with Jeff Schneck, a seasoned career coach (with The Entrepreneur's Source) sharing a wealth of experience and knowledge in guiding professionals through career transitions and job searches. Jeff shares his top strategies for unlocking career potential, navigating challenging job markets, and considering busine…

1
Jean Ferreira Releases New Song "Dancing" 1:42

4d ago1:42

1:42

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1
063 S01 Ep 21 – Developing Leaders for Combat at the Brigade through Corps Echelons w/LTG Stephen Smith 1:00:57

3d ago1:00:57

1:00:57

The Joint Readiness Training Center is pleased to present the sixty-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Deputy Commanding General of United States Army Forces Command, Lieutenant General Stephen Smith. Forces Command is the largest United…

1
NYC Life Channel Nominated for 15 New York Emmys 3:05

6h ago3:05

3:05

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1
NYC Emergency Management and The Department of Health and Mental Hygiene Advise New Yorkers to Beat the Heat 10:06

7d ago10:06

10:06

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1
Hudson River Park Unveils 24th Annual Blues BBQ Festival Lineup 6:51

27m ago6:51

6:51

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1
Dinosaur a giant pigeon sculpture by Iván Argote to land on the High Line Plinth this October 13:19

41m ago13:19

13:19

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1
"Meryl Meisler Street Walker" is coming your way! Fire Island is hot at The Long Island Museum 4:21

6d ago4:21

4:21

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1
SAG-AFTRA Applauds the Introduction of the NO FAKES Act 1:53

36m ago1:53

1:53

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1
Byron: A Life in Motion to Open at the New York Public Library 5:23

31m ago5:23

5:23

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1
Line & Thread: Prints and Textiles from the 1600s to the Present to Open at the New York Public Library 5:00

8d ago5:00

5:00

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1
Haverstraw-Ossining Ferry Service Pilot Program Experiencing Significant Ridership Growth 3:03

1h ago3:03

3:03

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1
City Opens New Library in Far Rockaway 10:20

1h ago10:20

10:20

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1
630 Prospective Candidates Attend Open House for New York City Transit Job Openings 1:36

1h ago1:36

1:36

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1
Bryant Park Family Day FREE on August 10 at Bryant Park Picnic Performances 12:31

43m ago12:31

12:31

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1
'The Park Overture' at 4568 Broadway: Park-front, Boutique Luxury Rentals in Washington Heights Open for Leasing 6:04

1h ago6:04

6:04

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1
Last Call: Establishments With Outdoor Dining Setups Must Apply for Dining Out NYC This Week or Remove Their Setups 3:13

2d ago3:13

3:13

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#134 - HVAC Business Ups and Downs and Creating Your Organizational Structure 36:58

3d ago36:58

36:58

John joins the show this week from the middle of the woods as he and Jack discuss creating your home service business organizational structure, org charts, and the issues with hiring leaders. It’s also peak HVAC business season and that means an inevitable downturn. Are Jack and John prepared for an HVAC shoulder season? Will John find his way out …