Best Call Center Technology Podcasts (2024)

1
What Technology does a World Class 2024 Contact Center Have? 24:20

1h ago24:20

24:20

Send us a Text Message. Did you ever ask yourself what the high-end contact centers are doing differently? In this ACGpodcast, we dive deep into the cutting-edge technologies that set elite customer service operations apart from the rest. This is how we are developing our strategic plan for Expivia. From AI-powered chatbots to advanced analytics, w…

1
Why Technology is Bad A Call for Human-Centered Innovation 24:21

2h ago24:21

24:21

Why is tech bad? I delve into the recurring failures of technology and the impact they have on our lives. From the recent CrowdStrike/Microsoft outage to the daily frustrations we all experience, it's clear that technology often misses the mark. But why is this happening, and more importantly, how can we change it? This article where a $6 Billion T…

1
S1, E46: CEO, Strider Technologis - Greg Levesque 1:17:13

9h ago1:17:13

1:17:13

Send us a Text Message. What if family dynamics could make or break a startup? Join us as we uncover the compelling journey of Greg Levesque, CEO of Strider Technologies, who turned the skepticism around family-run businesses on its head. Greg, alongside his brother Eric, has built a company that not only addresses the complex issue of intellectual…

1
Calming Irate Customer Interactions: 5 Proven Techniques 24:46

32m ago24:46

24:46

Send us a Text Message. In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode cov…

1
Margarete Mucker: Pioneering Change in Digital Banking 1:40:28

2h ago1:40:28

1:40:28

In a 100th episode of the "Digital Banking Podcast," host Josh DeTar welcomed Margarete Mucker, a recently retired EVP of Operations from Star One Credit Union. DeTar and Mucker delved into her profound impact on the financial industry and shared personal stories highlighting her career and life decisions. Mucker's narrative began with her early ba…

1
Tuesday Announcement 8/7: Kanye West listening party at the Delta Center, Das Energi, and this week's guest... 2:18

5h ago2:18

2:18

Send us a Text Message. Ever wondered what it takes to turn a vision into a thriving tech company? This week, we sit down with Greg Levesque, co-founder of Strider Intelligence, and hear firsthand about his incredible journey alongside his twin brother Eric. From their humble beginnings to making waves in Silicon Slopes, Greg opens up about the cha…

1
578: Tech Upgrades, MFA Madness and More! 1:00:49

4h ago1:00:49

1:00:49

Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe b…

1
The Wealth Without Wall Street Formula 39:41

33m ago39:41

39:41

Send us a Text Message. Ready to break free from Wall Street's grip and build real wealth? In this episode, Scott welcomes Russ Morgan, co-founder of Wealth Without Wall Street, to discuss the power of passive income and alternative investments in achieving financial freedom. Russ and his partner Joey Mure have created a groundbreaking book that of…

1
S1, E45: Human Work Project - Charlie Warner 58:24

5d ago58:24

58:24

Send us a Text Message. Can the natural beauty of Salt Lake City transform your approach to business? This week, we sit down with Charlie Warner, a queer entrepreneur from Utah, who reveals how the great outdoors can help align your career with your deepest passions and values. From earning her MBA and navigating the tech industry to founding Human…

1
Nurse Educator Competencies - Part 2 21:47

1h ago21:47

21:47

This episode of the NLN Nursing EDge Unscripted is part 2 of 2 featuring guests Jasline Moreno and Elizabeth Wells-Beede. Dedicated to excellence in nursing, the National League for Nursing is the leading organization for nurse faculty and leaders in nursing education. Find past episodes of the NLN Nursing EDge podcast online. Get instant updates b…

1
AI's Impact on Patent Law: Faster Searches, Smarter Analysis, Better Client Outcomes (Matthew Veale, PatSnap) 22:22

32m ago22:22

22:22

A conversation with Matthew Veale, a European Patent Attorney and UPC Representative at PatSnap, an app that provides users with a comprehensive and user-friendly platform to conduct patent searches. Matthew discusses his experiences from work as an attorney in private practice and a stint at the UK Patent Office before joining PatSnap. Matthew wil…

1
577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights 55:08

1h ago55:08

55:08

In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's…

1
Smart Tax Moves: Cost Segregation Strategies for Self-Storage 38:26

27m ago38:26

38:26

Send us a Text Message. Are you leveraging every financial advantage in your self-storage business? In this episode, Scott Meyers, the original SELF-STORAGE EXPERT, welcomes back Sean Graham to discuss the benefits of cost segregation for real estate investors, particularly those in the self-storage sector. Sean, a CPA with extensive experience in …

1
S1, E44: Lagoon Amusement Park - Julie Freed 1:04:55

3h ago1:04:55

1:04:55

Send us a Text Message. What emotional legacy does an amusement park ride carry? Join us on a captivating journey through the generational leadership at Lagoon Amusement Park with our special guest, Julie Freed. As a third-generation member of the family that owns and operates Lagoon, Julie shares her unique experiences from starting work at the pa…

1
Caitlin Brama: Leading Credit Unions with Empathy 1:23:31

12d ago1:23:31

1:23:31

In the latest episode of the Digital Banking Podcast, host Josh DeTar interviewed Caitlin Brama, the CEO of Farm Credit Employees Federal Credit Union. Brama shared her unconventional journey to becoming a credit union CEO, highlighting her transition from a branch manager role and the challenges she faced along the way. Her story underscored the i…

1
Nurse Educator Competencies - Part 1 26:42

14d ago26:42

26:42

This episode of the NLN Nursing EDge Unscripted features guests Jasline Moreno and Elizabeth Wells-Beede. Dedicated to excellence in nursing, the National League for Nursing is the leading organization for nurse faculty and leaders in nursing education. Find past episodes of the NLN Nursing EDge podcast online. Get instant updates by following the …

1
576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else 41:52

8m ago41:52

41:52

In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations…

1
Revenue, Remote Management, and Real Results in Self-Storage 36:16

43m ago36:16

36:16

Send us a Text Message. Can niche markets like RV and boat storage be the game-changer your business needs? In this episode, Scott chats with Gary Edmonds, a seasoned storage manager, about his journey from a commercial lender to a thriving storage facility owner and third-party manager. Gary shares his insights on managing facilities efficiently, …

1
S1, E43: TF Brewing Kevin & Britt Templin 44:19

22d ago44:19

44:19

Send us a Text Message. What happens when you mix passion, perseverance, and a pinch of creativity? You get TF Brewing, a gem in Salt Lake City's vibrant brewery scene. Join us as we sit down with founders Kevin and Britt Templin, who share their remarkable journey from brewing beer in a mine shaft at Alta to creating a beloved community hub that h…

1
Revolutionizing Dispute Resolution: AAA's Acquisition of ODR.com & The Future of AI-Powered Arbitration 33:11

5d ago33:11

33:11

This episode involves two people with very distinguished careers. Bridget M. McCormack who now heads the American Arbitration Association (AAA) and Colin Rule, the founder of ODR.com just acquired by The AAA. Bridget has served in just about every role you can in the legal industry. She started her legal career in legal aid and as a public defender…

1
Mastering Emotions for Success Lessons from Inside Out 2 24:39

15d ago24:39

24:39

In this thought-provoking episode, Justin dives into the world of emotions through the lens of the movie "Inside Out 2". Discover how understanding and mastering your emotions can lead to greater success and fulfillment in both personal and professional life. Justin explores the importance of knowing yourself and others, and how emotions like joy, …

1
Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group 1:03:45

14d ago1:03:45

1:03:45

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.By Sam Valencia, Jerry Zigmont and Joe Saponare

1
Scaling Smart: Self-Storage Strategies for Maximum Returns 44:34

7d ago44:34

44:34

Send us a Text Message. Ever wondered how to turn a sleepy self-storage facility into a bustling profit powerhouse? Unlock the hidden potential of self-storage with the expert insights from Peter Smyth on the Self-Storage Podcast. Scott and Peter explore the nuances of tailoring management strategies to individual needs, enhancing customer experien…

1
S1, E42: Epic Dental - Donald and Monica Bailey 55:46

28d ago55:46

55:46

Send us a Text Message. What if you could solve dental anxiety and improve oral health with a simple ingredient? Join us as Donald and Monica Bailey, founders of Epic Dental, reveal their incredible journey from dealing with childhood cavities to discovering the power of xylitol. Donald shares his personal experiences and how they sparked the creat…

1
Debbie Miglaw: Navigating Digital Communication 1:01:30

19d ago1:01:30

1:01:30

In this episode of the Digital Banking Podcast, Josh DeTar welcomed Debbie Miglaw, Vice President of Digital Solutions and Business Development at Broadridge. Miglaw shared her unique journey from being a national champion in velodrome track racing to excelling in digital solutions and business development. Her early experiences in competitive cycl…

1
574: Backblaze to the Future & Proofpoint Pandemonium 56:18

1M ago56:18

56:18

Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -S…

1
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All 29:03

1M ago29:03

29:03

Send us a Text Message. The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let…

1
How a Family Business Became a Self-Storage Leader 46:51

30d ago46:51

46:51

Send us a Text Message. It was all about cold calls in the early days. Rachel Parham of Noah's Ark Development remembers her dad making call after call to manage a portfolio of over 400 facilities. Nothing wrong with good, honest, nose to the grindstone hard work. And it paid off. Rachel emphasizes the importance of due diligence, market studies, a…

1
S1, E41: Artist - Bryan Mark Taylor 1:16:09

1M ago1:16:09

1:16:09

Send us a Text Message. Imagine uncovering a world where art and innovation collide in the most unexpected ways. On our latest episode, we sit down with the extraordinary Bryan Mark Taylor, a Utah-based artist whose journey from a sixth-grader studying alongside college students to a celebrated painter and entrepreneur is nothing short of inspiring…

1
Innovation as a Team Sport: The Importance of Collaboration in Legal Teams (Dr. Heidi Gardner - Harvard Law / School of Business) (REPLAY) 49:08

1M ago49:08

49:08

Dr. Heidi Gardner of the Harvard Business and Law Schools joins the podcast to talk about about latest book Smarter Collaboration and the importance of collaboration in legal teams and in all organizations generally. Smarter Collaboration is Dr. Gardner’s second book and a follow up to Smart Collaboration: How Professionals and Their Firms Succeed …

1
The Future of Technology: Serving Humanity's Journey, Not Replacing It 33:21

1M ago33:21

33:21

In this thought-provoking episode, Justin shares his vision for a future where technology serves humanity rather than the other way around. Drawing from his experiences at soul-filled festivals and tech networking events, Justin explores how we can use technology to improve our interactions and emotional intelligence. He discusses the importance of…

1
573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst 1:31:17

11d ago1:31:17

1:31:17

In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal i…

1
The Booming Boat and RV Storage Market 44:21

12d ago44:21

44:21

Send us a Text Message. Tom Dunkel, Chief Investment Officer at Belrose Storage Group, discusses the increasing demand for boat and RV storage in the US. He explains that the production of RVs and boats is outpacing the creation of storage spaces, with homeowners’ associations and municipalities often restricting parking in residential areas. Dunke…

1
S1, E40: The Stockist - Helen Wade 54:49

1M ago54:49

54:49

Send us a Text Message. Discover the dynamic evolution of Salt Lake City's neighborhoods, especially the transformation of Sugar House and 9th and 9th, with insights from Helen Wade, the visionary founder of the boutique store Stockist. Helen takes us through her remarkable 15-year journey adapting to the changes, expanding her store, and celebrati…

1
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World 56:58

1M ago56:58

56:58

In this episode of the Digital Banking Podcast, host Josh DeTar spoke with Evgeny Filichkin from Keytom. Evgeny shared his journey from Russia to Dubai, exploring the evolution of his career in cryptocurrency and alternative trading. He explained why Dubai has become a premier hub for crypto startups, citing its favorable legal infrastructure and v…

1
Scholarship - Exposing Undergraduate Nursing Students to Older Adults: A Qualitative Analysis 13:48

16d ago13:48

13:48

This episode of the NLN Nursing EDge Unscripted Scholarship track features guest Christine Pariseault. Learn more about her work, “Exposing Undergraduate Nursing Students to Older Adults: A Qualitative Analysis.” Pariseault, Christine A.; Whitehouse, Christina R.; O’Connor, Melissa. Exposing Undergraduate Nursing Students to Older Adults: A Qualita…

1
Best Of CCP - 366: Do You Think I'm An Idiot? 36:59

1M ago36:59

36:59

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.By Sam Valencia, Jerry Zigmont and Joe Saponare

1
REPLAY – Top FAQs From Self-Storage Newbies 34:37

19d ago34:37

34:37

Send us a Text Message. This is an episode first published in September 2023. It’s one of our most popular. In this episode Scott discusses the current state of the Self-Storage industry and why it’s attracting new investors. With other asset classes experiencing a downturn, Self-Storage remains a lucrative investment option. Scott explains how sel…

1
S1,E39: Erik Nilsson - Small Lake City Podcast (Utah Daily Podcast) 39:23

2M ago39:23

39:23

Send us a Text Message. Ever wondered how a podcast can truly reflect the soul of a city? Join us as we turn the tables on Erik Nilsson, the dynamic host of the Small Lake City Podcast, who finds himself on the other side of the microphone in this special interview with Skylar Byttendorf on the Utah Daily podcast. Erik takes us behind the scenes of…

1
Everything We Learned from Starting An AI CX Company - OttoQa 20:20

2M ago20:20

20:20

Send us a Text Message. Join us as we dive into the journey of founding and growing OttoQa, a cutting-edge AI-powered Customer Experience (CX) company. In this episode, we'll share our firsthand experiences, lessons learned, and the challenges we faced in building a fully automated QA platform. Discover the strategies and insights that helped us in…

1
Unmasking Deepfakes & Proving Authenticity in Legal Matters: The Tech Behind Forensic Video Analysis (Brandon Epstein - Medex) 27:53

23d ago27:53

27:53

Medex Chief Forensic Officer Brandon Epstein joins the Technically Legal Podcast to discuss the purpose built forensic tool for use in legal proceedings. The company counts legal professionals, law enforcement and journalists as its customers. Medex is used to examine digital video files to establish provenance, detect tampering and identify modifi…

1
From Compulsion to Creativity and Inner Peace with Rachel Warmath 58:41

2M ago58:41

58:41

In this episode of Engineering Emotions and Engineering, host Justin Wenck, Ph.D., sits down with the incredible Rachel Warmath, an editor, writer, published author, and yoga teacher, to delve into the motivations behind our actions. Are we driven by genuine desire, or are there underlying compulsions and addictions at play? Rachel's eighth book, "…

1
571: The ACEs 2024 Debrief We Never Knew We Needed 51:05

2M ago51:05

51:05

In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is hi…

1
Banking on Self-Storage: A Guide to Smart Financing 32:44

1M ago32:44

32:44

Send us a Text Message. What are the banks looking for right now when it comes to loans? In this episode, Scott warms up the conversation with proven strategies for securing self-storage loans amidst a challenging economic climate. He explains the evolving lending environment, the criteria lenders use to assess loan applications, and provides actio…

1
S1,E38: Blaqvoid - Gebo, Randy, and Drue 1:11:21

2M ago1:11:21

1:11:21

Send us a Text Message. What happens when a group of friends from diverse backgrounds in BMX, skateboarding, and alternative lifestyles turn their camaraderie into a thriving underground party scene in Salt Lake City? Join us as we sit down with Brandon, Randy, and Drue from Blaqvoid to uncover the evolution of their friendship into a successful bu…

1
From Call Centers to Digital Banking: Zach Eychaner's Journey 1:21:28

2M ago1:21:28

1:21:28

In this episode of Digital Banking Podcast, host Josh DeTar interviewed Zach Eychaner, VP of Digital Experience at ELGA Credit Union. They explored the crucial role of digital strategy in credit unions, emphasizing the need for personalized member experiences and the importance of staying true to the organization's mission. Eychaner shared his insi…

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Call Center Technology Podcasts

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