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Wrong Term Memory is a podcast from Glasgow hosted by Jack and Colin. Get bonus content on Patreon Hosted on Acast. See acast.com/privacy for more information.
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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This is a show for professional growers and agronomists who want to learn about the science and principles of regenerative agriculture systems to increase quality, yield, and profitability.
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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A podcast about the day-to-day lives and careers of actors and other artists. craftbusinesslifepodcast@gmail.com This podcast will always be completely free and completely ad-free but if you wish to support it you can do so here: https://www.gofundme.com/craftbusinesslifepodcast Thank You So Much
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Hosted by Colin Murphy, the Torcana podcasts are for anybody who wants to learn more about building a rental property portfolio with strong cash flow and stable tenants. In plain English and with lots of real-life examples, Colin & his guests talk about the lessons learned and mistakes made when buying, renovating, managing and selling millions of dollars worth of rental properties. They focus on the nuts and bolts of real estate investing and try to give actionable and practical tips with e ...
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Rally journalist Mike Shaw interview drivers, co-drivers, organizers and others involved in the sport of rallying with a primary focus on North America and the WRC. Come take a ride with us as we provide our own flavor of news and commentary to what is considered one of the most challenging and exciting forms of motorsports in the world.
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The Circuit is the number #1 source of information on protection matters and is the industry-leading magazine for all security professionals who want to stay ahead of the game. If you're new to the industry or an old-school veteran, the Circuit is the place for you. Through the podcast, we bring the stories and the contributors from the magazine to life. The Circuit team is: Elijah Shaw, Jon Moss, Shaun West and Phelim Rowe. For more information on all things Circuit related, visit us at: ht ...
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Great Tips on How to Run a Successful Workshop and Motivate Your Audience
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One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, yo…
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Managing Rising Customer Expectations With Limited Resources
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Claire Dunwood has a pickle. She wants to know how to manage rising customer expectations with fewer resources than she used to have. This episode seeks to help her—and you—do exactly that. It’s pretty common to hear problems like this today. Responding to rising expectations is easy when there is no limit to the resources you can throw at it. Doin…
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How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)
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On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…
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Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of exper…
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Episode 132: Diverse Cover Crop Systems with Keith Berns
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Keith Berns, co-founder of Green Cover Seed, is a key figure in the regenerative agriculture movement. Raised on a farm in South Central Nebraska, Keith was a teacher for 10 years before returning to the family farm in 1998, where he and his brother Brian adopted no-till techniques. In 2006, they got introduced to multi-species cover crops, which t…
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Come join the fun https://www.patreon.com/wrongtermmemory Get bonus content on Patreon Hosted on Acast. See acast.com/privacy for more information.
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Why People Make So Many Crazy Excuses and What This Means for You
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Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people…
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Is Marketing Ethical? A Deep Dive into Scarcity Tactics and Ethics
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In this episode, we tackle a thought-provoking question from one of our listeners: Is it ethical to use urgency as a marketing tactic? This question sparked a deep conversation about the ethics of digital marketing, particularly the use of scarcity to drive sales. We feature insights from Daniel Bisett, partner and CXO at WeRock DM, and Marketing P…
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Is Empathy Over-Hyped? What is Its Role? Why Bother?
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In this episode, we dive deep into the concept of empathy and its significance in Customer Experience Management. We challenge common perceptions of empathy, explore its connection to emotional intelligence, and examine how both concepts can enhance your experience management efforts. We begin with a discussion on the importance of Emotional Intell…
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Episode 131: Controlling Your Own Supply Chain with Dave Fischer
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Over the past two decades, Dave Fischer has successfully developed a sustainable cattle farm and a direct-to-consumer meat business, Fischer Farms. Dave’s background in industrial engineering and supply chain management has significantly influenced his approach to farming. He’s built an efficient distribution system that caters to local universitie…
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What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw)
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Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …
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Rules To Help You Decide When To Fire Your Customers To Increase Profit
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In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it's time to part ways with a customer: R…
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Episode 130: A New Direction in Florida Citrus with Benny McLean
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Benny McLean has decades of experience in citrus. As the Director of Grove Operations at Uncle Matt’s Organic, Benny has played a pivotal role in transforming the company’s approach to farming. Growing up in a farming family, Benny has always had a close connection to the land, which has informed his deep understanding of the challenges and rewards…
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How Do We Marry AI And The Human Interaction To Create A Great Experience?
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In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby, CEO of Alignment Growth Strategies, shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple o…
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Episode 129: A Multi-Generational Journey in Regenerative Agriculture with Jay and Chris Brandt
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The Brandt Family Farm is a diverse grain farm supporting three generations. Founder Dave Brandt was a leading force in regenerative agriculture for five decades, pioneering no-till farming and cover cropping in the 1970s. Dave's innovative practices focused on improving soil health, and his advocacy made a significant impact on farming across the …
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Friction in Customer Experience is Not Always a Bad Thing; Here's Why
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Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-fac…
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Episode 128: Scaling A Regenerative Dairy Farm with Blake and Stephanie Alexandre
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In this episode, John explores the inspiring story of Blake and Stephanie Alexandre, fourth-generation dairy farmers from Crescent City, California. Their dairy farming journey began in 1992, and they've since expanded their operation from 500 to over 9,000 acres across three counties. Driven by their deep-rooted passion for farming, and influenced…
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Why Trades People Have Such A Poor Reputation And What To Do About It
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Colin has a bone to pick. No, it's not with cable providers this time. It's with the tradespeople involved in his latest home reno project. They are living up to the poor reputation that precedes them, and he has a list of complaints. Key problems included inaccurate pricing, disdain for previous workers' efforts, lack of collaboration, excessive u…
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Episode 127: Food as Medicine with Erin Martin
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On this podcast, John and Erin talk a lot about the idea of Food as Medicine. Erin Martin works firsthand with food prescribed as medicine and has seen incredible health outcomes in her patients, including: Complete reversal of chronic diabetes within 6 months Maximum weight loss of 117 pounds An average decrease in healthcare cost of $10-20,000 pe…
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How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton)
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Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider eve…
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Podcast Short #8: Sap Analysis Insights and Strategies with Rachelle Moss
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In this episode, John interviews Rachelle Moss, Senior AEA Agronomist, about using sap analysis in conjunction with AEA products and consulting. Rachelle explains how the team manages the influx of sap reports–sometimes dozens in a single day–and how she uses them to make agronomic recommendations, which involve foliar applications, fertigation, an…
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Unleash the Amazing Power of Mental Models to Decode Customer Behavior | Master Class Part 8: Unlocking the Psychology of Customer Experience
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Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life…
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Episode 126: The Benefits of Pasture Cropping with Colin Seis
1:10:12
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Colin Seis is a prominent figure in regenerative agriculture, renowned for his innovative pasture cropping solutions in Australia. His family's introduction to agriculture began when his four-times-great-grandparents were sent to Australia as convicts and eventually became successful farmers. Colin grew up on a farm held by his family for many gene…
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Podcast Short #7: Assessing the Efficacy of Regenerative Products with Kish Johnson
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In this episode, John Kempf speaks with Kish Johnson, Director of Partnerships and Expansion at Advancing Eco Agriculture. Kish shares insights into AEA's international expansion and maintaining high product standards for global distribution. The conversation touches on Kish's diverse background, including his time in the UK and the Middle East, as…
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How to Boost Productivity and Morale by Eliminating Workplace Friction
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You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction im…
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Episode 125: The Benefits and Challenges of Intercropping with Lana Shaw
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Lana Shaw is the Research Manager at the South East Research Farm in Saskatchewan, Canada. She has been with the research farm since 2010, overseeing its transformation from a poorly funded facility into a center for innovative agricultural research. Lana holds a master's degree and has a background in government work related to agriculture. Her wo…
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Podcast Short #6: Key Qualities You Need in an Agronomist with David Miller
27:18
27:18
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In this episode, John speaks with his friend and colleague, David Miller, Director of Applied Agronomyat Advancing Eco Agriculture. Together, they discuss the essential knowledge and skills required to excel as an agronomist, especially within the regenerative agriculture space. David shares insights from his 15-year journey in agronomy, emphasizin…
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