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51
Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Promote Yourself to CEO | Small Business Strategy for Women Entrepreneurs

Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist

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If you're fed up with the non-stop solopreneur grind… I'm so glad you've found The Promote Yourself to CEO Show! Each week, join host Racheal Cook MBA for candid conversations about stepping into your role as CEO of your business, the hard lessons learned along the way, and practical, profitable strategies to grow a sustainable business without the hustle and burnout. Listen in to the latest show and connect with Racheal at http://www.theceocollective.com or on Instagram @racheal.cook to con ...
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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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If you’re ready to get more eyes on your work, more dollars in your pocket, and more creativity in your life, you’re in the right place. Welcome! This is how we're gonna do it. Brand Your Passion is the show that helps you utilise branding & marketing to turn the thing you love the most into something that people know and love you for.
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
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Are you a client-facing online entrepreneur who is tired of flying by the seat of your pants and figuring things out as you go? In the Beyond The Systems podcast with Sam Whisnant, you'll get a peek into the backend of how successful multi-six and seven-figure businesses are run. With zero experience in marketing and business, Sam started working as a virtual assistant in 2019 while she was living abroad for some extra cash. She spent years learning the ins and outs of online business, dabbl ...
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After 15 years as a brand and business strategist and entrepreneur, building five companies and consulting hundreds of companies and thousands of entrepreneurs, I believe simplicity is the most powerful force in business. Simplicity will supercharge any business. In this podcast, my goal is to share simple ideas that will help you grow. From brand and business strategy to client acquisition, operations, leadership and personal growth, I cover all things related to growing your business. My m ...
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Hosted by Kunle Campbell, who is an operator of a portfolio of consumer brands, 2X eCommerce is a weekly podcast for ecommerce operators by ecommerce operators. We interview remarkable ecommerce founders and leading enablers of ecommerce growth, with every episode promising to give you at least one growth hypothesis or idea you can test. Our focus is growing your ecommerce revenues from a cross-functional perspective, be it marketing, your tech stack, operations, finance, or customer experie ...
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Are you a purpose-driven entrepreneur ready to build a six-figure online business with ethical strategies? Welcome to No BS Business School with Jan Ditchfield, the podcast for female experts seeking actionable steps to transform their expertise into profitable online businesses. Hosted by Jan, an award-winning business strategist with over 20 years of experience turned multi-six-figure online CEO, this podcast breaks down the strategies behind digital course creation, list building, social ...
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Welcome to Email After Hours by Sender Score, powered by Validity. By day, we help email senders all over the world boost their email performance. Once we’re off the clock, we interview email marketing experts to talk about email fails, spam, privacy laws, metrics that matter, content that converts—and anything else that keeps senders up at night. Nothing is off-limits. We know what works in email–and we know the road to your next great campaign is getting bumpier by the day. So, we’re makin ...
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The MindShift Podcast is your catalyst for personal and professional transformation. Hosted by Darrell Evans, a 30-year entrepreneur, digital transformation strategist, and growth expert, it brings powerful insights from innovators, leaders, and breakthrough achievers across various fields. Our mission is to help you unlock your potential by shifting your mindset and equipping you with the strategies needed to thrive in today's rapidly evolving world. Whether you want to scale your business, ...
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The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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The CX Pod

Elizabeth Glagowski

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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
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10PlusBrand

Joanne Z. Tan, Brand Strategist, 10 Plus Brand, Inc.

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https://www10plusbrand.com https://www.10PlusProfile.com 1-888-288-4533 Sign up for 10 Plus Brand’s Newsletter: https://10plusbrand.substack.com/embed 10 Plus Brand’s Youtube: https://www.youtube.com/@10plusbrand 10 Plus Brand Inc.’s founder, CEO Joanne Z. Tan started the first episode of #10PlusPodcast on July 5, 2019. Since then, we have produced hundreds of episodes on brand building and digital marketing tips, which are always thought provoking and cutting edge, as well as in-depth Inter ...
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💥 RICCH NERD I help you make money on the internet ⚡Tech Entrepreneur ⚡Internet Money Consultant ⚡Celebrity Tech Mentor Empowering individuals to be the best version of themselves & and learn how to navigate through diversity. I have spent my entire career helping entrepreneurs, businesses & startups solve problems and fix customer/revenue flow! Mindset | Spiritually | Business |Technology | CEO | Entreprenuer | Business Strategist | Millionaire Mindset Transformation Coach | Business Analys ...
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WHAT the Data?!

Lior Barak and Michael Stiller

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Let's talk about how we leverage our data to improve the user targeting and experience. Join our podcast while we explorer how our guests using data, how they develop the user experience, and improve marketing expenses. Lior Barak, data strategist, author of "Data is Like a Plate of Hummus" and founder of "Tale About Data", Michael Stiller, analyst, founder of STILLGROVE, going to explorer how companies collect, process, and use their data, and how this improves the user experience of their ...
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Marketing, Career, Networking, Small Business spotlights, and much, much more! This is like your podcast form of happy hour, where you can catch up with friends and top leaders in different industries, with an unfiltered take on today's creative landscape. Hosted by Tiffany Callahan and featuring guests covering a variety of topics from PR and Advertising, to Small Business Specials, Building a Brand, Understanding Your Customer, Growing Your Social Media Following, and more! We'll be cheers ...
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The Music Biz Weekly

MichaelBrandvoldMarketing

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Michael Brandvold is a freelance music industry consultant based in Northern California. Having launched Michael Brandvold Marketing to leverage his years of experience to provide direction to large and small clients in the areas of online & social marketing as well as e-commerce and customer acquisition and retention. Gene Simmons of KISS first tapped Michael's skills as a pioneering online marketing strategist to launch and manage all aspects of Kissonline.com's multi-million dollar enterp ...
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Dive into the world of marketing with '30 Days of Marketing Mavens' – a month-long journey featuring 30 Days, 30 Marketing Experts, and 30 Diverse Niches. Join us as our international panel of experts shares incredible marketing strategies, invaluable tips, and inspiring stories. Your guide on this adventure is Howard Wolpoff, Chief Marketing Strategist of Profit Master Business Solutions (www.profitmasterbusinesssolutions.com). With over 25 years of experience, Howard has empowered countles ...
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From Gossip to Growth | Eradicate Workplace Gossip

Rika Whelan | Workplace Gossip Strategist

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Is gossip rampant in your department, organisation or company? Have you tried multiple different strategies like: -> Speaking to your team, -> Trying to get them on board with not gossiping, -> Organising workplace culture training -> Inspirational talks -> Professional development -> Words of encouragement and/or -> sending out famous quotes about the importance of workplace culture and the environment at work. I’ve been there before! I started as the gossiper, following the ’unwritten rule ...
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If you're a Brand Founder, eCommerce Entrepreneur or Growth Marketer and looking to scale your eComm brand, then this is the podcast for you. We'll be interviewing industry leading eCommerce founders and marketing strategists and bringing their insights and actionable take-aways for you to implement and drive your revenue growth.
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The Marketing Consultation

Fabienne Durat & Greg Servotte

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Driving adoption of innovative therapies to improve patients lives... This is what most healthcare marketers are passionate about. And so are we! We are Fabienne Durat and Greg Servotte, two medical device senior marketing leaders, and the hosts of The Marketing Consultation, a.k.a TMC. In each episode, we will have an open conversation with a top leader from the healthcare industry to explore topics related to career development, leadership and marketing strategy & innovation. Our guests wi ...
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This podcast is for anyone working in the caravan industry - anywhere in the world. Listen each week to hear the latest caravan industry insights, interviews or marketing tips to help keep you and your business more informed and successful. There will be interviews with people from manufacturers, suppliers, retailers and the media, from the caravan industry and other sectors that can offer useful insights and tips. This will include marketing, PR and social media tips, a chance to meet media ...
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Sure, it's almost four months until the new year. But if you start executing 2025 in 2025, you will not achieve your goals (if they are ambitious). In this episode, I share why now is the time to fix what needs to be fixed for 2025, and how to look at five core areas of your business specifically. I walk through a self-assessment you can make that …
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In this episode of the Experience Strategy Podcast, Sarah Dusek, an entrepreneur, venture capitalist and author, takes listeners on a journey through her remarkable career in experience-driven business. From founding the pioneering glamping company Under Canvas to her current venture in global regenerative travel, Sarah demonstrates how aligning pe…
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Are you a seasoned professional itching to transition into entrepreneurship but feeling plagued by uncertainty, doubt, and the fear of failure? Ignoring the urge to shift gears toward entrepreneurship could leave you stagnant in a career that no longer fulfills you. Without embracing the advice shared in this episode, you risk delaying the realizat…
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Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what spiritual intelligence is and how it compares to emotional intelligence, how it is not limited to a religious doctrine or even a spiritual belief in God, and how it contributes to effective lead…
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In this episode, I discuss being stuck at a certain income or experiencing an income plateau. I identify three roadblocks contributing to this situation: time, energy, and clarity. I provide actionable steps to overcome these roadblocks, such as prioritizing tasks, delegating, and creating systems. I also emphasize the importance of focusing on wha…
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Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed over 2,000 sal…
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Subscribe to Our Conscious Commerce Newsletter: Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.com S9 EP51: Kathy Guzmán Galloway is the founder and CEO of The Clarity Wizard, a consultancy dedicated to mastering the art of brand positioning. With over 20 years of experience, Kath…
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In this episode, Kosmo Khosravi, Founder and CEO of Kosmo’s Q, shares how he built a thriving barbecue spices brand by focusing on customer retention and personal values. Kosmo discusses the importance of meeting customers where they are, creating products that keep them coming back, and the pivotal moment that led him to pursue his passion full-ti…
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Tune in to discover how data can make or break your email strategy, and learn from Edward's most memorable experiences in navigating the ever-evolving landscape of customer relationship management. Guest at a Glance: Edward is the Senior CRM Data and Campaigns Manager at Vision Express, one of the UK’s biggest opticians. Prior to this role, Edward …
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Want clients for life? Give your client an experience that goes beyond their expectations. Think about booking lodgings for a vacation. It’s one thing to book a room for your stay with all the expected accommodations. But you remember the place that goes beyond: the chocolate on the pillow to greet you as a new guest, warm and freshly laundered tow…
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In this cut-out edition episode, Oren Schauble, creator of Product People, explores the power of product innovation and 9-figure M&A roll-ups in driving business growth. Oren shares insights on how global sourcing, niche product development, and strategic mergers can help entrepreneurs build and scale successful businesses. Tune in to learn how to …
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Is it just me, or does it feel like this year has been one wild ride? If you’ve ever had a season in business where you’re just trying to keep your head above water, trust me, I’ve been there. This year pushed me harder than I ever expected, and it taught me some of the most powerful lessons of my career. In my latest episode, I’m pulling back the …
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Sustainably scaling your business isn’t a solo act. It takes a team to pull it off. Now you’ve probably had some help in the marketing and sales aspect of your business. Or maybe you’ve hired help for the technological or administrative side of things. But are you still holding out on hiring a team to help you work directly with clients to deliver …
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Want to elevate your career in insights? Start thinking like a toddler. In this episode, we're joined by Sean McCullough, Sr. Brand Insights Manager for Coors Family of Brands, Imports, Economy, Non-Alc, & Whiskey at Molson Coors. Sean discusses how he takes inspiration from the world of insights and beyond to continuously cultivate his sense of cu…
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Are you a business owner feeling stuck, overwhelmed by false assumptions, or trapped by the lure of the next "bright shiny object"? Ignoring the valuable advice shared in this episode could mean falling deeper into the pitfalls of misleading assumptions, inefficient sales tactics, and unaligned marketing strategies, ultimately delaying your busines…
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In this cut-out edition episode, Alex Neist, founder of Hostage Tape, shares how Meta ads, strategic branding, and influencer collaborations drove his company to $40M in revenue by year three. Alex discusses the importance of creating polarizing brands, iterating on creative strategies, and leveraging different ad types to capture various customer …
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Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. Possessing excellent interpers…
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Ready to turn your brand strategy into a brand IDENTITY? (aka make your brand not only feel and sound good but look good too?!). This step is absolutely crucial for any artist or maker looking to grow your brand. In today’s episode, we’re diving into the process of transforming your brand strategy into a cohesive brand identity that attracts the ri…
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What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologis…
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In this episode, I chat with Jenna Holloway, a hypnotherapist and subconscious coach, about the role of limiting beliefs and intuition in business growth. Jenna shares her personal journey of transitioning from being a teacher to starting her own business and how she discovered the power of intuition. She explains that intuition is often hindered b…
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In this cut-out edition episode, Nirav Sheth, CEO and founder of Anata, discusses the importance of audience segmentation and investing in user experience (UX) to drive brand growth. Nirav shares insights on how leading brands navigate economic challenges by balancing strong branding with innovative growth strategies. Learn how segmentation and eff…
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In this cut-out edition episode, Nadia Bubennikova, Head of Agency at Famesters, delves into how brands can effectively utilize TikTok's Spark Ads to boost their performance marketing efforts. Nadia shares insights on leveraging influencer content and precise targeting strategies to drive sales and build brand awareness on the platform. Tune in to …
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In this episode, eCommerce expert Sabir Semerkant reveals why the first 1.7 seconds of a mobile shopping experience can make or break your sales. Learn how to optimize your site for mobile-first customers, focusing on performance and user experience to ensure you capture their attention before they swipe away. Discover actionable strategies to impr…
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In order to unlock AI’s highest potential in shopping experiences, we need to understand how AI understands us: our language, our buying patterns, and our search preferences. Joining co-hosts Elena and Roxy on this week’s episode is Xun Wang, CTO at Bloomreach, who gives the 411 on how AI and large language models (LLMs) are revolutionizing the way…
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In the AI age, decision paralysis can drive customer loyalty, and is an opportunity for developing brand loyalty so long as a brand leads the market. B2B services need to rewards customers with loyalty programs.In the AI age, loyalty rewards and customer experience are the differentiators. AI will level the competitive playing field for many produc…
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According to American Express, people will pay 86% more if you give them an impeccable customer experience. That’s why providing a great experience after the purchase is one of the best ways to differentiate yourself, your brand, and your business from your competitors. So how can you improve the customer experience of your company? It’s all in the…
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In this episode, Experience Strategy Podcast hosts Aransas Savas and Dave Norton sit down with Brian Anderson, Director of National Outings at the legendary Sierra Club. With over 130 years of advocating for people, places, and the planet, Sierra Club has mastered the art of crafting transformational travel experiences that drive personal growth an…
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Are you prepared for how Google's antitrust lawsuit might reshape the digital marketing landscape and impact your business? Ignoring the insights from this episode could leave your business lagging behind as ad costs potentially skyrocket and privacy regulations tighten, delaying your success in a highly competitive digital arena. Gain a clear unde…
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In this episode, Phil, the Co-founder of Holme & Hadfield shared how he has created a highly engaged Facebook community that's the backbone of his brand’s success. We dive into strategies for involving your audience at every stage, from product ideation to final launch. Learn how real-time feedback and strategic surveys can boost your confidence in…
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Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. Questions · We'd love for you to share in your own words a littl…
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According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division. Kristine shares how she got into this work of coaching teams on how to resolve conflict and what…
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In this episode, I share the various ways ClickUp can be used in online businesses. I cover 10 different use cases, including daily to-do lists, content planning, visibility tracking, lead tracking, CRM, storing SOPs, business dashboards, client-facing dashboards, launching and product development, and time sheets and time tracking. Takeaways Click…
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If you want to go from becoming good at sales to being great at sales, what you need to narrow down on knowing how aware your potential customers are of their own problem. Whether you're selling a product, service, online course or run a brick and motor, understanding the 5 stages of awareness will move your business forward. I'm revisiting one of …
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In this cutout episode, Meta Ads expert Depesh Mandalia shows you how AI can be a game-changer in driving your creative direction. He breaks down how AI tools can simplify your video script creation, boost your ad performance, and provide you with crucial data insights to take your campaigns to the next level. Don’t miss these valuable strategies—l…
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In this brief episode of the 2X eCommerce podcast, host Kunle Campbell provides an update on the podcast’s schedule and his personal plans. Key highlights include: - August Break: Kunle will be taking the rest of August off to recharge and spend time with family. - Importance of Rest: Emphasis on the importance of sleep and mental health. - Interim…
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We’ve compiled snippets from our top episodes of 2024 (so far!) in this special “greatest hits” installment of Email After Hours. Looking to improve your email accessibility? Want to boost customer loyalty? Still struggling with Gmail and Yahoo’s new bulk sender requirements? In just 15 minutes, get tips and secrets to success from email experts at…
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Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new…
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Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s not a thing that’s necessarily going to help your business grow or generate excitem…
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Insights isn’t a standalone discipline. The more you work in concert with other areas of the business, the more likely you are to deliver on consumers wants and needs. In this episode, we’re joined by Tara Kenneway, Senior Brand Strategist and Insights Manager at T-Mobile, as she explores how to build insightful brands through an interdisciplinary …
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Have you ever felt frustrated or 'burned' after hiring a digital marketing agency that promised the moon but delivered dust? Ignoring the red flags discussed in this episode could mean wasting money and valuable time, potentially stalling your business growth further and missing out on crucial opportunities in the digital marketplace. 1. Discover h…
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