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CXChronicles Podcast

Adrian Brady-Cesana

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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The Laundry podcast: Dive deep into the intricacies of financial crime, AML (anti-money laundering), compliance, sanctions, and the ever-evolving landscape of financial regulation. Hosted by Marit Rødevand and Fredrik Riiser – this podcast features renowned experts from sectors such as banking, fintech, compliance, and investigative journalism. Together, they shed light on the industry's trending topics, analyse mainstream news through a compliance-focused lens, and connect the fight against ...
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Happy Customers

Arrows Podcast Network

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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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The Contextual Product Manager

Contextual CEO - David Jones

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Discussions and hacks with leading Product Led Growth teams. You'll get actionable tips on Onboarding, Activation & User Retention in less than 20 minutes. Contextual is for Web and Mobile App Product Teams, we help drive Product Adoption, Onboarding and Automated interaction with users. Specifically: Tips, Tours, Carousels and InApp Messages to help Product Teams, Customer Success and Developers iterate without writing code or updating to the Appstore.
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Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.
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Supermanagers, brought to you by the team at Fellow, is the podcast for leaders who want to build organizations with exceptional management practices. Join Aydin Mirzaee, CEO at Fellow, as he uncovers the innovative strategies, bold decision-making, and insightful perspectives that drive world-class executives in building and scaling successful and productive organizations. We’ll be covering topics on: Operational excellence Leadership Remote and Hybrid work Scaling teams & organizations Wor ...
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A Global weekly show interviewing authors to inspire, educate and inform the business world and the curious. Presented by the author of "Undisruptable", this Global show speaks of something greater beyond innovation, disruption and technology. It speaks to the human need to learn: how to adapt and love a changing world. It embraces the spirit of constant change, of staying receptive, of always learning.
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Win Spectrum's mission is to forge the world’s most capable sellers. In this podcast, we take learnings from our training workshops, sales onboarding programs, and salesperson evaluations to help sellers master the most important selling skills to dramatically improve performance. We are dedicated to helping each individual improve abilities, deliver a better customer experience, and win more business. Learn more at https://www.winspectrum.com/
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Alterrain

Alterrain

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When you partner with ALTERRAIN, you will receive more than an elite coaching experience. We will assess your organization, identify key areas for improvement and deliver a customized approach that is proven to achieve predictable results. Through our simple processes, we will help you hire, onboard, develop and coach your team to excellence, enabling sellers to flawlessly execute your go-to-market strategy and be more profitable.
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Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
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With more than 30 years of experience covering Microsoft, Directions on Microsoft provides unique perspectives about the shifts in Microsoft technologies, roadmaps, and licensing policies that matter most to enterprise-size companies. Twice each month, industry veteran Mary Jo Foley interviews a different Directions analyst for informed insights and advice to help you drive full value from your Microsoft investments.
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fitSpot Guru is your weekly guide to mastering fitDEGREE! Each week our team will take on topics related to our software provided by our clients or our internal team. The goal is to leave the episode with a greater understanding of fitDEGREE and how it can be used to optimize your business! Got a question or a suggestion? Email us at support@fitdegree.com!
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Are you ready to leverage the power of business process improvement tools to enhance your profit margins and achieve a better work-life balance? Welcome to The Well-Oiled Operations Podcast, where you'll join forces with Stacy Tuschl—an accomplished International Best-Selling Author, astute Business Coach, and successful Multiple 7-Figure Business Owner. Stacy will serve as your trusted guide on a transformative journey, unveiling highly effective systems and strategies to improve business o ...
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In the podcast series HR Inside Out - Demystifying HR & People Management Susan and her guests weave a tapestry of information, insights and guidance around HR, people management and the work processes we could all understand and “do” better. Sharing examples both personally and through interviews of others who have walked the path of daring greatly, she offers insights for those who wish support on their own journey as they become the best version of themselves and within their organizations.
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Welcome to ”The Learning Blueprint: Crafting Behavioral Change in L&D,” a cutting-edge podcast brought to you by Legacy Learning Consulting. Our mission is to guide organizations through the complexities of creating real behavioral change within their learning and development strategies. Each episode, we dive deep into outcome-based, behavior-shifting practices that help companies achieve maximum performance. Join us as we explore innovative approaches to leadership development, workforce em ...
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Dan and Nicole Ratner are a power couple in the association world leading organizations to achieve record growth in membership and plan highly efficient events over their 36 combined years in the industry. After climbing to the highest levels of leadership in multiple organizations, they both made the unusual choice to step off the corporate ladder and put family first. Throughout this podcast, you’ll hear how they help non-profit and for-profit businesses move from incremental growth to exp ...
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Keep What You Earn is a podcast for entrepreneurs of all levels to use their financial information as a source of inspiration rather than intimidation. Your host, Shannon Weinstein, is a CFO, CPA and business mentor with a knack for simplifying the complex concepts of money into everyday examples and analogies you can actually understand. Join Shannon and her guests as we unlock new growth strategies, tax tips and mindset shifts so you can scale your business with confidence. [Disclaimer: An ...
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Drive demand & scale your business with insightful lessons & light-hearted conversations with Europe's greatest Marketers & Founders Innovators Can Laugh is your essential source for SaaS insights, with a touch of wit. Host Eric Melchor sits down with Europe's seasoned Marketers & Founders to uncover the strategies and lessons that fuel startup growth. Expect laughter, but more importantly, expect valuable insights to drive demand and scale your business. Solo episodes with specific podcast ...
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CRM Success Secrets, the podcast where we'll chat about all things CRM (Customer Relationship Management) in a casual, down-to-earth way. The host, Mary Sue Dahill, is a hot mess tamer, CRM expert, and automation queen. If you're a business coach or consultant looking to simplify your daily grind, supercharge your client interactions, and ultimately ramp up your business, you've found your new favorite podcast. Why? Because Mary Sue has a deep passion for systems, but not just any systems – ...
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Connect & Convert: The Sales Accelerator Podcast

Sales RX and Wizard of Ads Employee Optimization

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Welcome to "Connect & Convert: The Sales Accelerator Podcast," where your host Dennis Collins, alongside co-host Leah Bumphrey, delivers unparalleled insights into the art of accelerating small business sales. Dennis, with over 150 years of experience in business enhancement, focuses on the profound impact of nurturing and developing people within the organization. His expertise lies in transforming average teams into exceptional ones through leadership training, effective communication, and ...
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From Gossip to Growth | Eradicate Workplace Gossip

Rika Whelan | Workplace Gossip Strategist

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Is gossip rampant in your department, organisation or company? Have you tried multiple different strategies like: -> Speaking to your team, -> Trying to get them on board with not gossiping, -> Organising workplace culture training -> Inspirational talks -> Professional development -> Words of encouragement and/or -> sending out famous quotes about the importance of workplace culture and the environment at work. I’ve been there before! I started as the gossiper, following the ’unwritten rule ...
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Get Found!

GinzaMetrics

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Ginzametrics is pioneering the science of findability. Our SaaS platform provides marketing intelligence and reporting, while delivering the tactical tools needed to implement strategic recommendations and optimize content.
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Conversations that delve into the inner workings of revenue enablement and the role it plays in fueling the revenue engine. Listen in as enablement professionals provide road-tested insights and strategies that produce results.
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Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media. helpingsells.substack.com
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The Innovation Driven Growth podcast is hosted by fintech pioneer, entrepreneur and author, David L. Peterson, and features interviews, insights, and ideation focused on how to unleased our inherent creativity to produce Innovation Driven Growth. Each episode is about igniting strategic innovation in work and life—no matter your skill set or job title.
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Welcome to the State of Identity, the leading podcast in the digital identity industry! Host Cameron D’Ambrosi, and the team at Liminal, invite you to join an enlightening and engaging conversation about digital identity, its technologies, and the ever-evolving paradigms that shape our world today. Through candid discussions with the industry’s greatest minds, Liminal explores the most pressing topics in digital identity, cybersecurity, and Fintech, from cutting-edge technologies and innovat ...
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A global IDV podcast featuring conversations with leading industry experts. The series features topics ranging from digital onboarding and change in artificial intelligence, security challenges and dives deep into specific regions and industries.
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Welcome to another episode of Long Distance Short, GiftBasketsOverseas.com’s podcast where we talk to real people about the triumphs and tribulations in all kinds of long-distance relationships, and explore personal and corporate gifting trends. Let’s jump right in! Hosted on Acast. See acast.com/privacy for more information.
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The GrowthTLDR podcast is a weekly interview series with both leaders and practitioners who have real knowledge to share on what it takes to grow a business. Unlike most podcasts, we don't just focus on tips and tricks. We get to know the real story behind their success. And we try to have fun while doing it. Sick and tired of the same old boring business chat? Then listen to an episode of the GrowthTLDR, you won't regret it. If you're interested in being on the show, e-mail kieran@growthtld ...
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What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we t…
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Today, we're diving into part two of our discussion with the brilliant Alane Boyd. In this episode, we're breaking down the nuts and bolts of building efficient customer onboarding and service processes. We'll explore a variety of successful approaches to process documentation and improvement, discuss the balance between standardization and customi…
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What We Cover In This Episode: News with Nick and the latest of group fitness builds and mental, emotional and physical well-being [0:36] The importance that having an effective onboarding process will have on your customer’s experience [5:04] Integration partners that can help you communicate with your clients - click their links below to learn mo…
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In today's episode, Shannon Weinstein and Meghan Clor dive into avoiding social media burnout while maximizing your online engagement. Meghan shares key strategies like pinning top content on Instagram, consistent posting, and intentional interactions. They discuss balancing engaging content with your business message and avoiding over-reliance on …
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Hi there Today marks the last episode of the From Gossip to Growth podcast. I've made the difficult decision to discontinue the podcast as of 1 August 2024, to focus on my other podcast, Women of Faith in Leadership. I share more in the podcast episode itself. Please stay in touch! Come and listen to the Women of Faith in Leadership Podcast: https:…
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In this Marketing Over Coffee: Learn about the Art, Business, Culture of GIFs and more! Direct Link to File Brought to you by our sponsors: Wix Studio and NetSuite John is always using Ted Lasso And Robert Downey Jr.’s Eye Roll Gif versus Jif? (It’s all good, but the company is not Jiffy) They did the Peanut Butter Jar Neil Patrick Harris for Buble…
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL. The not-for-profit American Dental Asso…
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Today, we're diving into strategies for managing remote teams—a topic close to my heart as my business has been fully virtual since day one. I'll share key success factors, common pitfalls, and practical tips for creating an inclusive and effective remote work environment. Whether you're navigating time zones, fostering team connections, or ensurin…
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In the latest episode of the Corporate Explorer series, brought to you by Wazoku, we discuss the importance of balancing personal instincts with data and evidence in business decisions. Guests, Product Marketing Manager for Electric Vehicles & Customer Experience with Cadillac, Sarah Spoto and Vincent Ducret from ChangeLogic share their experiences…
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In the latest episode of the Corporate Explorer series, brought to you by Wazoku, we discuss the importance of balancing personal instincts with data and evidence in business decisions. Guests, Product Marketing Manager for Electric Vehicles & Customer Experience with Cadillac, Sarah Spoto and Vincent Ducret from ChangeLogic share their experiences…
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The Power of Communication: Insights from Sally Susman, Author of 'Breaking Through' In this episode, Aiden welcomes Sally Susman, author of 'Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World' to discuss the vital role of communication in professional and personal settings. Sally shares insights from her extensive car…
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The Power of Communication: Insights from Sally Susman, Author of 'Breaking Through' In this episode, Aiden welcomes Sally Susman, author of 'Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World' to discuss the vital role of communication in professional and personal settings. Sally shares insights from her extensive car…
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From the truth that your business is not meant to entertain you, to the critical insight that you can't save your way to scaling, and much more, we'll explore the underlying reasons why many businesses struggle financially. Along the way, I'll share personal anecdotes, real-world examples, and actionable advice you can implement immediately. Stick …
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Join us for a transformative journey from naive rookie to savvy sales professional in this eye-opening episode of Connect and Convert. Host Dennis Collins shares his personal sales journey, revealing how embracing curiosity and effective questioning techniques led to his success in the competitive world of sales. Key Takeaways: • Being the "dumbest…
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In this episode of the Well-Oiled Operations™ podcast, Stacy and Joel delve into the critical yet often overlooked area of business management: year-round financial planning and tax strategy. Navigating the complexities of tax compliance and business financials doesn't have to be intimidating. Stacy and Joel discuss the distinctions between CPAs, b…
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In this episode, our host Aydin Mirzaee sits down with Matt Verlaque, COO of SaaS Academy and co-founder of High Speed Ventures. Matt’s unique career journey spans over a decade in firefighting and emergency services before venturing into technology and entrepreneurship. He shares how his experiences have shaped his approach to leadership and manag…
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In today's episode, we delve into a common dilemma faced by business owners—deciding when to invest in premium products and services. We'll explore a practical three-factor framework to help you make smart spending decisions, evaluate the worth of paying for top-tier solutions, and examine whether these investments truly generate returns or simply …
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What We Cover In This Episode: How to approach defining your unique selling proposition [4:46] What to understand about connecting with your target audience [9:00] Steps to take to build a strong visual and verbal brand identity [13:09] How to leverage social media and digital marketing to its full potential [18:47] What you can do to start creatin…
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This season of The Laundry has shown that financial crime touches every aspect of society and life. We’ve been joined by Chief Compliance Officers, MLROs, Heads of AML, data scientists, consultants, journalists, government officials, presidents, and football club directors - sharing stories of combating dirty money, terror financing, fraud, and cor…
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-> Watch on YouTube! Video: https://youtu.be/-Y43cR-_pZw Tom Hunt has tried and failed at 17 different businesses, but he's having a lot of success with Fame - a b2b podcast agency. His team is fully remote with 71 full-time employees and they're on pace to do about $3.5M dollars. We discuss: - what are the biggest lessons he's learned as a bootstr…
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In today's episode, Shannon continues the conversion with Kirsten Halik to delve deeper into the power of community and personal branding in business growth. They'll uncover how Kirsten's personal brand has become an integral part of her product-based company, Crowned Athletics, and how she's built an engaged community that drives customer loyalty.…
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Mint and own this episode as NFT here : https://zora.co/collect/zora:0x93811aa406023e87d96a253ca2c2c47b4884074c/3 🎯 Bringing dev-focused pop-up cities to the world 🎯 Bringing permisionlessness pop-up cities to the world 🎯Bringing cypherpunk pop-up cities to the world This is what theMu wants to achieve. We sit down with Sun and Vee to delve deep in…
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Joining us today is Kirsten Halik, founder and CEO of Crowned Athletics. Kirsten takes us through her incredible journey of launching her business, from overcoming the odds without any industry experience to building a multi-seven-figure company. We'll dive into the inspiration behind her chic activewear designs, her early challenges with manufactu…
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Episode Intro: Dimple Dhabalia has woven both her own story and that of others she has worked with into a phenomenal book, Tell Me My Story: Challenging the Narrative of Service Before Self; a book that digs deep into the realities that so many of us who provide service to others (because “caring for others in inherent to who we are, and to do anyt…
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Today, we're diving into a hot topic many entrepreneurs and individuals are curious about: the pros and cons of moving to a tax-free state. In this episode, we'll explore the idea of relocating to states without income tax like Florida, Texas, and Nevada, and whether the tax savings truly make it worth uprooting your life. We'll dig into the potent…
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This episode of the podcast features LiveFast, the Community Manager of DAOpunksNFT. DAOpunks's mission is bold and inspiring: to free individuals from the mundane and unfulfilling routines of traditional employment and guide them towards meaningful and fulfilling work within decentralized autonomous organizations (DAOs). In the episode, LiveFast d…
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In this episode, I recount my own recent experience with a local tanning salon that taught me invaluable lessons about guiding customers through every step of their journey. From pre-appointment jitters to the lack of clear instructions, this story highlights how even small improvements in customer communication can transform a service interaction.…
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Introduction: In this enlightening episode of Connect and Convert, hosts Dennis Collins and Leah Bumphrey dive deep into the crucial differences between leaders, managers, and coaches. Discover how understanding these distinct roles can revolutionize your hiring process and propel your small business to new heights. Key Takeaways: Learn to identify…
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In this Marketing Over Coffee: Learn about Customer Data Platforms, Virtual Event Content, Luxury Apple Watch Bands and more! Direct Link to File Brought to you by our sponsors: Wix Studio and NetSuite Customer Data Platform – a single customer record is maybe not required? What are the 3 functions of a CDP? Gemini showing up in Google Office and E…
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In this episode of the Well-Oiled Operations™ podcast, Stacy speaks with business growth expert Scott Ritzheimer about the journey from startup to visionary founder and what it takes to succeed at every level of entrepreneurship. Scott, who has an impressive track record of helping over 20,000 businesses and nonprofits start up, dives into the stag…
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Today, we're diving into one of the most underappreciated yet powerful tools in your financial toolkit—the balance sheet. We'll explore how this financial statement can reveal the true health of your business, uncover potential errors, and provide insights beyond what your profit and loss statement can offer. Whether you're new to business or a sea…
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What We Cover In This Episode: What to consider if you’re thinking of expanding beyond your current physical space [7:25] A look at integrating retail products, and whether it is a smart move for you and your boutique fitness studio [12:20] How you can use tech-driven service expansion to facilitate new services for your customers [17:29] Some ways…
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A new player has entered the game in the fight against financial crime. The Anti-Money Laundering and Countering the Financing of Terrorism Authority (AMLA) is the new entity aiming to transform AML and CFT supervision in the EU. AMLA is gearing up to take on the 70% of criminal networks in the EU that use money laundering to fund their activities …
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  The Proximity Revolution: Transforming Industries and Daily Life In this episode, we delve into the proximity revolution with authors Rob C. Wolcott and Kaihan Krippendorff. The discussion centers on how digital technologies are expediting the production and delivery of customized products, services, and experiences, vastly transforming industrie…
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  The Proximity Revolution: Transforming Industries and Daily Life In this episode, we delve into the proximity revolution with authors Rob C. Wolcott and Kaihan Krippendorff. The discussion centers on how digital technologies are expediting the production and delivery of customized products, services, and experiences, vastly transforming industrie…
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If you want a better understanding on how to transform business operations from chaotic to streamlined using no code and AI, this is the episode for you. Kelly Goss is a leading expert in business process automation. In this episode, Kelly highlights the significance of starting with the basics before integrating AI and automation into your workflo…
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In this engaging episode, we sit down with Mark Macleod, a seasoned CFO, VC, and angel investor whose career has significantly impacted high-growth technology companies. Mark takes us through his extensive experience, from his roles at FreshBooks and Real Ventures to founding SurePath Capital Partners. He shares invaluable lessons on the evolution …
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. Jerry makes owning a car easier by putting car owners first. By perfectly combi…
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What should companies be doing to on-board AI in ways that generate a positive return on investment? Directions analysts Barry Briggs, Michael Cherry, and Rob Sanfilippo tackle some of the biggest AI-related compliance, legal, and implementation questions that we're getting from customers.By Directions on Microsoft
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In today's episode, hosts Shannon Weinstein and Alane Boyd dive deep into the importance of driving value for your business through process improvement and automation. Alane, a co-founder of Workday Ninja and expert in AI and operations strategy, shares her journey from scaling her social media agency to an eight-figure exit and now helping other e…
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In this episode, I discuss the 6 C's of workplace culture. Communication Collaboration Clarity Consistency Camaraderie Caring Listen, as I give practical examples and tips on how you can manage and implement each of these 6 C's Free Diagnostic Tool Take our free Organisational Gap Analysis today and identify the gaps in your organisation and leader…
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In today's episode, we're diving into the ever-popular topic of scaling. But here's the twist—I'll be discussing why you shouldn't try to scale everything in your business. From understanding the difference between scaling and operational efficiency to knowing when to focus on building genuine relationships over automation, this episode is packed w…
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In today's episode, we'll dive deep into the three critical internal voices that could be sabotaging your entrepreneurial journey: comparison, overwhelm, and the fear of making others feel bad. I'll share personal anecdotes and strategies that have helped me—and can help you—keep these voices at bay, enabling you to focus on what's truly important …
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In this eye-opening episode of Connect and Convert, hosts Dennis Collins and Leah Bumphrey dive deep into the psychology of pricing and the power of anchoring in sales. Discover how understanding cognitive biases can dramatically boost your conversion rates and transform your approach to pricing strategies. Key Takeaways: • Anchoring significantly …
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Understanding Emotional Dynamics for Creative Problem Solving with Wendy Smith In this episode, Aidan is joined by Wendy Smith, co-author of 'Both/And Thinking,' to discuss the crucial role of emotions in addressing creative tensions and solving tough problems. Wendy emphasises moving beyond cognitive approaches to engage the heart, recognising and…
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Understanding Emotional Dynamics for Creative Problem Solving with Wendy Smith In this episode, Aidan is joined by Wendy Smith, co-author of 'Both/And Thinking,' to discuss the crucial role of emotions in addressing creative tensions and solving tough problems. Wendy emphasises moving beyond cognitive approaches to engage the heart, recognising and…
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