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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Welcome to Podcasts From The Printerverse, the ultimate destination for podcasts about printing, print production, print marketing, and print design where we examine all the elements that foster stellar printed materials, customer communications, and customer relationships that create opportunities for print business success. LISTEN LONG AND PROSPER! | #PMCpodcasts #Printerverse
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Product Voices

Product Voices, hosted by JJ Rorie

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People who work in product management are on a constant learning journey. Markets are dynamic. Customer needs are transient. Technologies evolve. The ways in which we work changes. We must learn and adapt along the way. Product Voices is a forum to share practical, real-world stories about how to learn and grow in important areas in product management. Learn from the best voices in product management.
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The ERP Advisor

ERP Advisors Group

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The ERP Advisor presents timely information drawn from real world experience with software selections and implementations across dozens of industries. Topics include: ERP Software, Human Capital Management, Customer Relationship Management, eCommerce, Data Migration, and Blockchain and AI as they relate to ERP. The ERP Advisor is hosted by the independent and objective consultants of ERP Advisors Group. Never accepting commissions or kickbacks from any software vendors or implementation part ...
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry, with a network of over 25,000 distributors and suppliers throughout North America. ASI leads the industry in technology solutions, providing cloud-based e-commerce, enterprise resource planning software (ERP) and customer relationship management software (CRM). ESP Web is the industry's leading tool for sourcing hundreds of thousands of products. A f ...
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Data Center Go-to-Market Podcast

Data Center Sales & Marketing Institute (DCSMI)

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Explore the data center landscape with expert insights tailored for CEOs, sales professionals, marketers, customer success managers, product managers, and channel partner managers. From achieving sales targets to fostering team development and innovation, nurturing customer relationships, and optimizing go-to-market strategies, the Data Center Go-to-Market Podcast equips you with actionable strategies for success in the AI data center industry. The primary audience is go-to-market profession ...
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www.hoaunlimited.com HOA Unlimited- is a leading firm in the homeowner's Association industry specializing in providing exceptional customer service, hospitality, and professional Homeowner's Association management services. Our firm has dedicated its time experience with knowledge to being one of the best management companies, and we have a proven track record backed by multiple years of experience, great relationships, resources, and talented managers. Our Firm Effective Operations: Organi ...
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Are you a CEO, business owner, entrepreneur or executive? Then this is the podcast for you. The Complete Man podcast is for men seeking more than just financial success in life. Topics include entrepreneurship, leadership, strategy, marketing, operations, family dynamics, wealth management, buy and selling, mergers and acquisitions and much more. If you own a startup, small business, a larger family enterprise, or lead a public company, this podcast is for you! Build a healthy business. Live ...
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interview ...
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Relationships at Work - your honest guide to building workplace connections and avoiding leadership blind spots. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insights, discussing ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Join Sannah Vinding on the top-ranked 2024 podcast "The Leadership in Manufacturing," tailored for professionals in the electronics component industry aiming to enhance their leadership qualities. This podcast covers essential topics for leaders including effective communication, fostering collaboration, building strong teams, continuous learning, nurturing relationships, instilling confidence, embracing diversity, prioritizing adaptability, mastering time management for productivity, and en ...
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DISQO’s podcast features the brightest minds fueling product teams. Subscribe to learn how product management and strategy are being driven by putting customer experience (CX) front and center. Learn more and subscribe at tipm.feedbackloop.com
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Low Code/High Impact

Paul Quirk, VP of Customer Success at Caspio

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In today’s fast-paced business world, companies are under constant pressure to innovate and stay ahead of their competition. That’s where low-code platforms come in. By enabling users to build custom apps without coding, these platforms are revolutionizing the way businesses operate. Join us on Low Code/High Impact, a podcast hosted by Caspio, as we explore real-life examples of how organizations are using low code to build powerful apps enabling them to move faster, reduce costs, and create ...
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Amazing Apps is for Microsoft Dynamics 365 and Power Platform builders who want to use the Scrum framework to build amazing business apps that everyone will love. The podcast is hosted by Microsoft MVP, Neil Benson, and produced by Customery. [Dynamics365, D365, Power Apps, PowerApps, Power Pages, Power Apps Portals, Power Automate, Flow, Power Virtual Agents, PVA, PowerBI]
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Maximize Your Customers’ Lifetime Value With CrossEngage! CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI. ...
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The Better Leadership Team Show helps growth-minded, mid-market CEO's to grow their business without losing their minds. It’s hosted by Leadership Team Coach, Mike Goldman. If you find yourself overwhelmed by all of the obstacles in the way to building a great business, this show will help you improve top and bottom-line growth, fulfillment and the value your company adds to the world. If you want to save years of frustration, time and dollars trying to figure it out on your own, check out t ...
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It's not the things that happen in your life that define you, that create your identity. It's how you talk about those things. That’s the theme behind this podcast. Research shows that the stories you tell have a major influence in how you see yourself and in how others perceive you, so it’s important to be intentional about which stories you share and how you share them. Guests on the podcast share the pivotal moments in their lives and careers, offering keen insights and “ah ha” moments to ...
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Do you find fundraising difficult? Are others around you making your role as a fundraiser more difficult than it need be? This unit will help you to understand your role by analysing a variety of issues about the fundraising and the dilemmas and problems that organisations involved in winning resources and support are likely to face. This study unit is just one of many that can be found on LearningSpace, part of OpenLearn, a collection of open educational resources from The Open University. ...
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On the Data Unlocked podcast, we're interviewing data and customer experience leaders to discuss how they're using customer data to execute deeply personalized experiences. Learn more about Simon Data at: https://simondata.com There's an immense amount of data being produced today - and it is only a strategic asset if you know how to use it well. Within each episode, guests discuss with the CEO and co-founder of Simon Data, Jason Davis, where potential could be found to unlock the power of data.
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Are you fairly organized but can’t seem to keep your home clean and tidy? Do you have a general plan for your day to day but when it derails it’s hard for you to bounce back? On really overwhelming days do you get overstimulated, snapping at your kids or husband? You’ve tried organizing systems, time blocking or general routines but nothing is sticking? If you shook your head yes to any of these questions, then I am glad you are here! This podcast was created to help busy moms like yourself: ...
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Think Like a Dog

Millie Braden and Andreia Albies

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Welcome to Think Like a Dog podcast hosted by Millie Braden and Andreia Albies. We discuss how to build the best relationship with your dog, dog psychology, and help guide you into the leader position so all your dog has to do is relax and follow. You will get input from a professional dog trainer and dog parents. From rescues to reactivity, we'll cover it all. Send us your questions at: info@thinklikeadogpodcast.com
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This is The Bridge Podcast, where we discuss hot news in the world of procurement and customer-supplier relationship. In each episode, we welcome experts in the field to share their insights and best practice. Our host is Nick Francis, Co-Founder and CTMO of Brooklyn Vendor Assurance, a cloud-based SaaS platform designed to automate and scale Vendor Management best practice across the enterprise.
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Welcome to "Dear HR Diary," the unfiltered truth you wish they taught in management school. This podcast hosted by, ME, Dawn Hart, a seasoned HR and management professional with over 28 years of experience in the corporate world. Join me and some fantastic guests on a thrilling journey through the trenches of human resources and management, where expertise meets snark, sass, and a plethora of captivating stories. Drawing from my extensive background in various industries, I will bring you a ...
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In Journeys, Synap co-founder Jeremie Bacon interviews executive leaders about their personal experiences building great teams, products, and successful customer-centric companies. Subscribe here to learn about best practices and tricks of the trade from experts in Account Management, Customer Success, Sales, and Executive Leadership.
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The Workplace Conflict Resolution Podcast! Peacebuilding with Dr. Pollack featuring host Dr. Jeremy Pollack is the podcast that aims to improve work relationships and manage difficult conflicts, one caller at a time. Conflict Resolution Practitioner, Dr. P takes takes callers from around the country who are dealing with stressful work relationships to provide coaching and support in solving the workplace issues that are burdening them. You will learn practical advice for managing the conflic ...
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Aglowid's Podcast

Aglowid IT Solutions

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This is Aglowid's podcast, please have fun listening and give feedback :) Aglowid is a trusted Web & Mobile App Development Company with a motto of turning clients into successful businesses. We provide next-gen IT solutions, incorporating research-based insights for enhancing the customer-brand relationship.
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People Strategy Forum

Sam Reeve & Char Miller & Sumit Singla

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Every great leader inspires, motivates and rewards their people for performance. Welcome to the People Strategy Forum podcast, a show that guides leaders to elevate the workforce. People are at the heart of successful organizations. Team members’ well-being and career development are essential. This show discusses practical and effective leadership strategies for top executives, senior professionals, and talent managers. Aligning employer and employee objectives is a must. Every team member ...
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Ideal for your commute, lunch break or even a well-deserved moment of self-care and development, our 25 minute episodes focus on positive actions to help you thrive and maximise your potential in the ever-evolving workplace, and in life. Join Debs and Lau, your positive cheerleaders bursting with energy and insight to maximise your confidence and success in the changing workplace. Leave feeling motivated, supported and armed with the tools and practical skills you need to maximise success as ...
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Community Folks

Community Folks

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Welcome to the community of Community Managers in India! Community Folks is India’s First Community Management & Engagement organization. With our strong community of Community Leaders, we are specialized in building Community Strategies, Customer relationships & Brand Communities. As said that the Community is the future of marketing, a strong Brand Community helps your brand to create better customer experience which gives you faster growth & industry evolution. Our mission is to create mo ...
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Lisa Cummings helps you lead teams, build your work culture, and improve relationships with CliftonStrengths A.K.A StrengthsFinder. The "Lead Through Strengths" podcast was created for you if you're ready to stop taking the "path of most resistance" at work and in life. It sounds silly, yet it happens all the time when people get focused on fixing their weaknesses. It doesn't have to be so hard. Stop focusing on what's broken about you. Lisa Cummings, the host, is a Gallup Certified Strength ...
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This feed contains the guidance which is fundamental to a successful career. Implement this guidance, and you'll be more productive, more effective and more satisfied with your career. Career Tools is a weekly podcast focused on specific actions you can take to grow and enhance your career, whether you are a manager or not. Career Tools won the Podcast Awards Best Business podcast in 2010 and was nominated every other year it has been eligible. Go to http://www.manager-tools.com/testimonials ...
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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A show hosted by me, David Ventura, a specialist in training, educating and consulting on practical strategies for harnessing the power of Key Account Management (KAM) in SME’s today. I am also the principal KAM consultant and Managing Director of www.kamguru.com. In a world of diminishing customer loyalty, what can business leaders do to retain their top customers, while still adding value. In this podcast I explore some hands-on tips and tactics you can implement today – to remarkably shif ...
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Interested in creating an engaged workforce, loyal customers, and relationships that last? The Wow Moments Podcast is here to help you build lasting experiences, increased profitability, committed customers and employees who are inspired to promote your brand. Each week, Mark Kent shares insights on high performance, success and motivation to turn everyday experiences into extraordinary events.
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AMS

Srikanth Karunam

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With over 18 years of experience in IT consulting specializing in SAP (ERP), Srikanth brings a proven track record in managing complex projects, nurturing strong client relationships, and handling multi-regional projects. As an SAP and PMP-certified executive, he has experience delivering enterprise solutions and providing project executive coverage, project management, and functional architecture across SAP sales and implementation engagements.
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Mengenal ET lebih dekat. Mendengarkan ET dan didengarkan ET. Sebuah Pengalaman dan Karya dari ET untuk kamu... Iya kamu... . Season 1 (Podcast) Season 2 (Multi Level Marketing) Season 3 (Business) : Ethics, Retail, Customer Relationship Management, Team Building, Mindset and Innovation, Motivation. Season 4 (Sales) Season 5 (Professional) Season 6 (Psychology) Season 7 (Finance and Capital Market) . Podcast "ET" bisa Anda dengarkan di Spotify, Apple Podcast, & Anchor FM. Follow Instagram @El ...
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In episode #23 of the Data Center Go-to-Market podcast, you’ll learn essential sales and marketing strategies for thriving in today's data center industry from host Joshua Feinberg. Discover how to adapt to changing buyer behaviors, deal with decision-maker turnover, improve lead qualification, and prospect effectively in a buyer-driven market. Fin…
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Workday kicked off the week by announcing results for the fiscal 2025 second quarter ended July 31st, 2024. Infor made a major announcement with the selection of Amazon Bedrock, a service for building and scaling generative applications, to deploy GenAI solutions embedded within Infor CloudSuite. Deltek announced new enhancements to its purpose-bui…
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Nos visita, Kay Valenzuela, experta en Customer Experience Design & Innovation, y Fundadora de la Asociación Internacional de Servicio al Cliente Latinoamérica, para hablar sobre las sinergias entre servicio al cliente y CX, y de su evento de CX próximamente en Puerto Rico ofreciendo 3 días de cursos y seminarios (septiembre 25, 26, 27). Para más i…
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Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. Possessing excellent interpers…
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode #22 of the Data Center Go-to-Market Podcast, featuring Cecilia Hjertzell, Chief Sustainability and Marketing Officer at T.Loop, you’ll gain valuable insights into leading sustainability and marketing initiatives in the data center industr…
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Managing in times of crisis requires a unique blend of leadership, strategic thinking, and adaptability as organizations navigate uncertain and volatile environments. This episode features Paul Falcone, founder of Workplace Leadership Consulting, who discusses the critical role of crisis management in today’s business landscape. With an extensive e…
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What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologis…
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Hi Friend! I personally like to cook and the act of meal planning. But for years I was pulling recipes off of Pinterest, over buying ingredients for some fancy-schmancy recipe that everyone poo-poo'd over anyway. This tempted me to completely give up, and just wing it. Scrambling last minute to throw together dinner on a nightly basis so by Thursda…
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Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part three – I’m s…
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In this episode of The Better Leadership Team Show, I dive deep into building a customer-centric culture with Dan Gingiss, an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover…
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In this episode of Relationships at Work, Russel chats with author, keynote speaker, research and success coach Simon Bailey on what it takes for leadership resilience and brilliance. Simon shares his insights and experience in... Resilience is a double-edged sword. Brilliance is a necessary compliment to resilience in leadership. Generational diff…
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345 Staying Embodied As An Artist Like everything in existence, we change and grow and it can become difficult to stay involved in the things that make our lives fulfilling and enjoyable. Our passions can come and go which is normal, but it is always important to remember to take care of yourself and what makes you thrive in order to return to your…
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"There is a clear difference between those who have their act together those who are just half there, not communicating well and not paying attention." Key Moments 05:32 Presenting yourself professionally leads to opportunities. 08:32 Body language impacts the perception of professionalism. 10:22 Understand professional etiquette in job interviews.…
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Send us a Text Message. Show Notes for Dear HR Diary by Manage with Hart In this insightful episode of Dear HR Diary, Dawn Hart is joined by Marcy Axelrod, an expert in leadership and personal development. Together, they dive deep into the significance of bringing your authentic self to the workplace and the transformative power of genuine connecti…
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In this episode, Dr. Pollack helps Jozlyn navigate uncertainties at her new hospitality job, including unclear pay rates and parking challenges. Tune in to learn effective ways to approach management and set boundaries. See Dr. Pollack's online courses at: https://peacefulleadersacademy.com/courses/ For info on conflict intervention and training se…
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About This Episode on Getting What You Really Want Out of Life What do the Spice Girls, double rainbows, and pursuing our dreams all have in common? Yearning. If you're someone who is looking to tap into your inner desires and explore what you really want out of life, this episode is for you. Inspired by Gallup’s “Five Clues to Talent”, Lisa & Brea…
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Is your company culture a mere accident, or a carefully crafted reflection of your organization’s core values? In this episode, Janine O’Neill, co-founder of ElevenX Talent, discusses the importance of intentional culture in driving company success. With a rich background, Janine combines her expertise in talent acquisition and innovation to addres…
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As AI continues to revolutionize various industries, its application in HR raises crucial ethical questions. Join Kathleen Jinkerson, Vice President of HR & Total Rewards Solutions at The Talent Company, as she explores the transformative potential of AI in HR. She highlights how AI can be leveraged to improve employee experiences and achieve organ…
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En este episodio de Tomando Café con Jesus Hoyos vamos a conocer a Escala, un CRM ideal para pymes hispanas que acaba de completar un ronda de $12M para consolidarse como elCRM líder para PyMEs hispanas. En el podcast nos visitan Alfonso Santiago y Andrea Dalle Molle para hablarnos de la vision de Escala en el mercado de PYMES.Andrés Moreno el fund…
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An organization can only yield great results if it builds and nurtures a high-performing culture – an environment where everyone thrives and is listened to. In this episode, Bryan Howard, author and CEO of Mercury Performance Group, talks about the six foundational elements of a dynamic corporate culture. He explains why creating the right growth m…
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Send us a Text Message. Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone! Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes. And this week’s cocktail no4 is Expressive Martini where we are joined by Cognitive Behavioural Expert Li…
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What happens when leaders do nothing? In this episode, host Russel Lolacher exposes the silent damage caused by leadership inaction and its profound impact on workplace culture. Though it is often said that work culture is the sum of words said and actions taken, it is actually missing the bigger picture. Inaction has as much impact on our workplac…
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In episode #21 of the Data Center Go-to-Market Podcast, you’ll learn proven strategies for improving lead generation, connecting with decision-makers, and closing larger data center sales. Joshua Feinberg shares best practices for optimizing your LinkedIn presence, leveraging content and events, understanding buyer personas, and modernizing lead ge…
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Planful announced record-breaking new bookings for the first half of the year 2024. Clayton, Dubilier, & Rice and CVC today announced that funds managed by CVC have agreed to acquire a significant ownership position in Epicor. Sage announced new enhancements and updates for Sage Intacct customers globally, to streamline financial operations and enh…
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Hello friend! Have these words ever escaped your mouth, "But I told you I had that event tonight." Or my favorite, "It's been on the family calendar", you know the calendar that no one really looks at other than you. Much like you I was never given the handbook on how to go from managing my time to managing my entire family's schedule. I developed …
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Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. Questions · We'd love for you to share in your own words a littl…
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ERP implementation success depends on the resources available to ensure the project goes off without a hitch. However, it can be impractical to pull people away from their day jobs to devote 20+ hours to ERP efforts. Is it possible for a business to staff its ERP implementation for success without sacrificing normal business operations? And how can…
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In this episode of Relationships at Work, Russel chats with speaker, author and change enthusiast Cassandra Worthy on how we can embrace difficult emotions and harness the power of change enthusiasm. Cassandra shares her experience and insights in... Emotional awareness as a foundation for change. Opportunity for change in adversity. Resilience is …
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According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division. Kristine shares how she got into this work of coaching teams on how to resolve conflict and what…
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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode #20 of the Data Center Go-to-Market Podcast, featuring Inese Pētersone, Data Center Product Line Manager of Delska (DEAC European Data Center Operator), you’ll learn valuable career advice and insights about the evolving role of product m…
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Connor Joyce, author of "Bridging Intention to Impact" and senior user researcher at Microsoft joins us to discuss his book where he emphasizes the importance of focusing on user outcomes and behaviors in product management. He shares his journey in writing the book, stressing the need for evidence-backed decision-making and experimentation to driv…
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Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part two – I’m sh…
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In this Mike on the Mic episode, I dive deep into the strategies and tools you need to build a successful leadership team. I discuss why it's crucial to proactively structure your leadership team before problems arise. I'll share common pitfalls and the difference between accountability and responsibility and introduce two powerful tools: the Funct…
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344 Evolving Stories Returning for his second episode, Tom Jackobs and Sarah Elkins discuss how storytelling has changed for both of them since their last conversation, how their tools and strategies have changed, as well as how important storytelling is as a medium for both of them. Highlights It is okay to look for coaches, especially when you yo…
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"We all have expectations, and when you raise your expectations, everything gets better." Key Moments 01:27 Active, visible management drives operational excellence. 04:30 Clearly communicate expectations and lead by example. 07:17 Value of hospitality and leadership. 10:29 The Importance of High Standards in Team Morale: 13:57 Spread magic by crea…
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Send us a Text Message. In this episode, Jeremy Neisser discusses the differences between first-party and third-party data and how they can benefit sports teams. First-party data is data collected directly from the audience or customers and is owned and controlled by the team. It includes ticket sales data, purchase history, website interactions, e…
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In this episode, Dr. Pollack assists Steve, a big box hardware store employee, in managing a persistently difficult customer. Discover practical steps for setting boundaries with problematic clients and how to get your boss to support you. See Dr. Pollack's online courses at: https://peacefulleadersacademy.com/courses/ For info on conflict interven…
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Send us a Text Message. Episode Overview: In this insightful episode of Dear HR Diary by Manage with Hart, host Dawn Hart is joined by Kirk McCarley, a seasoned Executive Career Development and Life Coach. Together, they explore the critical role of relationships in the workplace and how HR professionals can foster these connections to enhance orga…
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Send us a Text Message. Dr. Patrick Singletary, the founder of Good Dog Veterinary Care, discusses the importance of addressing medical conditions in dogs that can manifest as behavioral challenges. He emphasizes the need for collaboration between veterinarians and trainers to ensure a comprehensive approach to a dog's well-being. The conversation …
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The importance of HOA Exterior Paint Color Guidelines lies in their ability to maintain the aesthetic harmony of the community, protect property values, and ensure a cohesive and attractive neighborhood appearance. Here are key reasons highlighting the significance of implementing Exterior Paint Color Guidelines within a homeowners association (HOA…
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The importance of an HOA Insurance Coverage Review cannot be overstated, as it serves as a critical and proactive measure to safeguard the community's financial well-being, protect property values, and ensure that the association is adequately prepared for unexpected events. Here are key reasons highlighting the significance of conducting regular i…
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The importance of HOA Energy Efficiency Programs lies in their capacity to promote sustainability, reduce environmental impact, and enhance cost savings for both the community and individual homeowners. Here are key reasons highlighting the significance of implementing Energy Efficiency Programs within a homeowners association (HOA): Cost Savings f…
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