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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Are you a product manager or business leader who has questions about how to develop and implement successful product and business strategies? If so, then you’ve come to the right place! Dear Strategy is an award-winning blog and podcast dedicated to providing education and advice on the subjects of product strategy, business strategy, and business leadership. Brought to you by the experts at Strategy Generation Company, each episode features real-life questions and stories that are analyzed, ...
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more. About Us: Products that Count is a 501 ...
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Self-Improvement Podcast for Contractors that want to learn about how to grow their business through management and marketing. Develop business ideas to improve your business experience and be successful. Real stories from real business owners.
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Listen to Building Success Stories to learn how to build your own success story. In the Building Success Stories podcast, Ann Donnelly shares her insights, tips, stories, and news related to digital marketing, business management, and a number of various topics on building success. Besides her own insights, Ann will interview guests who will share their success stories.
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Entrepreneurship and business techniques and tips you won't learn in business school.
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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For those who have money… or want more of it! Join Mindy Jensen and Scott Trench (from BiggerPockets.com) weekly for the BiggerPockets Money Podcast. Each week, financial experts Mindy and Scott interview unique and powerful thought leaders about how to earn more, keep more, spend smarter, and grow wealth.
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Uncle Marv’s IT Business Podcast is a show designed for IT professionals and Managed Service Providers. The podcast aims to provide actionable advice and tips that help IT businesses grow and thrive in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, and industry pioneers who share their experiences, insights, and strategies for success. These discussions often cover topics such as: - Cloud computing and AI advancements - M ...
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Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.
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Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward succes ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Wes Schaeffer, The Sales Whisperer®, digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margins, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 635 episodes of proven sales methods provided by sales experts who have been there, don ...
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In today’s fast-paced business world, companies are under constant pressure to innovate and stay ahead of their competition. That’s where low-code platforms come in. By enabling users to build custom apps without coding, these platforms are revolutionizing the way businesses operate. Join us on Low Code/High Impact, a podcast hosted by Caspio, as we explore real-life examples of how organizations are using low code to build powerful apps enabling them to move faster, reduce costs, and create ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to The Action Item Podcast! Join seasoned business owners Trevor Hunter and Leo Lopez as they share wisdom from decades of real-world challenges. Trevor, with his marketing and operations expertise, and Leo, the expert in customer experience and call centers, dive deep into personal experiences and client stories, highlighting the hurdles and victories of entrepreneurship. Each episode ends with a powerful action item you can implement today. Whether optimizing workflow, handling lat ...
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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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Behind the scenes with today's top business leaders to understand how they are digitally transforming their company: Which technology tools they're using, where they're seeing success, biggest challenges, how they run their team, dealing with changing customer behaviour, top leadership and life/career lessons and more. Hosted by Danny Levy
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Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy
Major Tom Productions
Welcome to Transformation Ground Control, the podcast where we explore tech-agnostic digital transformation and digital strategy best practices with industry thought leaders. On this show, Eric Kimberling, Kyler Cheatham, and other industry leaders discuss digital transformation strategies, tips, and lessons. We also discuss organizational change management, ERP software implementations, emerging tech trends, business process improvement strategies, and other important topics - all without t ...
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Are you a CEO, business owner, entrepreneur or executive? Then this is the podcast for you. The Complete Man podcast is for men seeking more than just financial success in life. Topics include entrepreneurship, leadership, strategy, marketing, operations, family dynamics, wealth management, buy and selling, mergers and acquisitions and much more. If you own a startup, small business, a larger family enterprise, or lead a public company, this podcast is for you! Build a healthy business. Live ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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In Your Business is a conversational podcast that explores the vibrant world of Huntington-area businesses. Join us as we sit down with passionate entrepreneurs, uncovering their inspiring journeys, innovative strategies, and the challenges they've conquered to make their mark. From marketing mastery to work-life balance, we explore the real stories behind area businesses, offering invaluable insights and advice for both budding and seasoned entrepreneurs. Tune in for a dose of entrepreneuri ...
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Welcome to the "Restaurant Success Club" podcast, hosted by Monte Silva, a distinguished High Performance Executive Restaurant Coach with a storied career in propelling small independent restaurants to unprecedented heights. With a keen focus on driving top-line revenue, expanding the bottom line, and mastering the art of attracting, developing, and retaining a high-performance team, Monte has established himself as an indispensable leader in the restaurant industry. His expertise doesn't st ...
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fitSpot Guru is your weekly guide to mastering fitDEGREE! Each week our team will take on topics related to our software provided by our clients or our internal team. The goal is to leave the episode with a greater understanding of fitDEGREE and how it can be used to optimize your business! Got a question or a suggestion? Email us at support@fitdegree.com!
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Discover INFAWORK INSIGHTS, a dynamic podcast delving into the realms of leadership and business. Join us as we unveil the inner workings of success through the firsthand experiences of our diverse guests. From aspiring leaders to seasoned entrepreneurs, executives, and employees, glean invaluable insights into motivation, inspiration, and effective work habits. Tune in to explore the wisdom of various business owners and thought leaders, empowering you on your journey to professional growth ...
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Welcome to the Business Strategy Podcast, your go-to resource the latest trends, strategies, and best practices for success in today’s fast-paced business world. Our expert guests and experienced host, Steve Coughran, dive deep into the most pressing issues facing business leaders today, providing actionable insights and practical advice for taking your business to the next level. Whether you’re a seasoned executive, a startup founder, or simply interested in the world of business, you’ll fi ...
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CEOs, business owners and entrepreneurs: If you want more success - more profit - less stress in running your business, then tune in and listen to business expert, Howard Lewinter. Howard offers practical advice and creative solutions to help business flow... and turn business problems and issues into better business results. For more business tips follow Howard on Twitter/X: @HowardLewinter - Connect with Howard on LinkedIn or go to Howard's website/blog: www.TalkBusinessWithHoward.com To y ...
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If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interview ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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174. How Can We Better Manage Customer Relationships?
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It could be said that our success and fate will largely be determined by how well we manage our customer relationships. So how can we get better at this? Tune in and I’ll share some ideas that worked for us. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
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680 Unlock Hidden Revenue Opportunities with MyITspend
42:42
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Uncle Marv interviews Kevin Lancaster and Matt Solomon from Channel Program about their new product, MyITspend. The guests introduce the tool as a client management solution designed to help MSPs optimize their client relationships and boost revenue. Kevin explains that MyITspend grew out of the need to solve big problems in the MSP industry and ma…
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Overcoming Common Pitfalls to Building Great Value Selling and Success Teams
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In this episode of the Value Coffee Talk podcast, hosts Tom Pisello (the ROI Guy) and April Morley interview Kathryn Landis, CEO and founder of Kathryn Landis Consulting, about the importance of building and cultivating great teams. Kathryn emphasizes that effective teams are crucial for driving commercial success and shares statistics that highlig…
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62: Vision and Valuation with Patrick Donohue
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In this episode of Business Strategy with your host, Steve Coughran, as we delve into the critical aspects of vision and valuation for business owners featuring our distinguished guest, Patrick Donohue. Join us as we explore how having a clear vision and understanding the true value of your company can drive strategic decisions, enhance growth pote…
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Strategic Design and Marketing: Insights from Pink Wall Designs
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In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team are joined by special guests Erin Donnelly and Heather Loduca, Co-Founders of Pink Wall Designs. Erin and Heather share their expertise in transforming properties through strategic design and marketing. Meet Our Guests: Erin Donnelly brings a wealth of…
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Ep. 236: David Tudehope & Joseph Michelli | “Zig When They Zag”: Macquarie's Customer-Centric Revolution
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Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won. David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach. David co-founded Macquarie to prioritize exceptional customer experience ove…
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Episode 253: It’s More Than Just Fitness: How to Create an Experience That Resonates!
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What We Cover In This Episode: How to approach defining your unique selling proposition [4:46] What to understand about connecting with your target audience [9:00] Steps to take to build a strong visual and verbal brand identity [13:09] How to leverage social media and digital marketing to its full potential [18:47] What you can do to start creatin…
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#70: Krista Graham & Her Real Estate Story
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Host Aaron Clippinger brings us up to speed on his latest life milestones, including his unconventional wedding and adventurous honeymoon in Arkansas. During this episode, Aaron enters the world of real estate with the talented and passionate Krista Graham. Krista, a seasoned real estate professional, shares her inspiring journey from a childhood f…
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Spreading the Sauce - Buddy's All-American BBQ
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In this mouthwatering episode of In Your Business, we sit down with Lauren Shultz, the General Manager of Buddy’s All-American Barbecue. For 24 years, Buddy’s has been a culinary institution in Huntington, known for its great barbecue, ice-cold beer, and killer wings. Earlier this year, they took a bold step and opened a second location in Milton. …
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#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
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Transforming Workplace Culture Through Employee Experience Dr. James Killian is an expert in the field of employee experience. He has held high-impact global leadership positions at Qualtrics, SAP, IBM, Hogan Assessment Systems, and led several startups to record growth, and he’s a professor in the Masters of Science CXM program at Michigan State U…
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Dawn Sizer, CEO of Third Element Consulting, joins Uncle Marv to discuss the success of her MSP business. She attributes their success to working closely with her husband and having a strong leadership team. Dawn shares insights on adopting AI tools like Copilot, emphasizing the importance of skilled workers to effectively use these tools. The conv…
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SAP's Decision to Raise On-Premise Support Costs, 3rd Party Support & Maintenance Options, Most Important Business Processes to Document
1:59:49
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The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: SAP to Raise On-Premise Support Costs, Q&A (Darian Chwialkowski, Third Stage Consulting) 3rd Party Support & Maintenance Options (Matt Stava, Spinnaker Support) Most Important…
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EP 426 - PEAK6 Head of AI on Leveraging AI to Scale Product Businesses
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How can product leaders leverage AI to scale product businesses? In this episode of Product Talk hosted by Sid Shaik, PEAK6 Head of AI Yuying Chen-Wynn speaks on her experience scaling product businesses globally and leveraging AI. Yuying shares lessons from building products internationally at Microsoft, in China, and for the education sector. She…
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The Future of Books and Improving Your memory with AI: Steven Johnson (Author and Google Labs)
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Steven Johnson on NotebookLM: Revolutionizing Writing and Research Steven Johnson, author of 14 books on the history of science and technology, discusses Google’s new writing and research tool, NotebookLM. He elaborates on how walking influences creativity, the importance of play in innovation, and shares insights into using AI for augmenting thoug…
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Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
51:21
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at sc…
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234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen
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Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience. Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve customer satisfa…
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What’s the first thing you think of when asked, “how well do you listen?” Many CX professionals might think of their listening systems: surveys, close-loop feedback, listening architectures. Some may say they interact with clients on a regular basis. But what about actively listening? Talking less and letting others express themselves, and then rea…
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544: 80-Hour Workweeks to Lean FIRE in 8 Years through Real Estate
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Reaching financial independence and becoming a millionaire before the age of thirty?! While this path requires several years of ruthless saving, smart investing, and unwavering discipline, there’s no reason why YOU can’t enjoy financial freedom and attain the lifestyle you want! Shortly after graduating from college with over $50,000 in student loa…
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Welcome to the introductory test episode of The Action Item Podcast! This brief episode is a sneak peek into what you can expect from us. Join hosts Trevor Hunter and Leo Lopez as they outline the journey ahead, filled with invaluable insights and actionable advice to propel your business forward. This episode serves as a technical test to ensure e…
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Minisode #48: Ethics and wisdom - The qualities of a good leader
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective co…
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Joe Lohmeier, NinjaOne's new channel chief, joins the IT Business Podcast to discuss the company's recent developments and growth. NinjaOne, formerly known as NinjaRMM, has expanded its offerings to become a unified endpoint management platform serving both MSPs and internal IT departments. The conversation covers NinjaOne's rebranding, its recogni…
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The Power of Simplicity in Business With Bradley Hamner
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https://blog.thesaleswhisperer.com/p/bradley-hamner 00:00 Introduction and Banter 01:10 Bradley's Background and Approach 04:14 Discovering the Importance of Systems and Processes 07:18 Building an Operating System for Business Growth 08:17 The Dangers of Relying on One Marketing Channel 09:13 The Power of Simplicity in Business 10:06 Transforming …
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677 Streamline Vendor Management and MSP Marketing with XAmplify
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Sudhir Nambiar, co-founder and CEO of XAmplify, introduces their marketing automation platform tailored for MSPs and IT service providers. The platform offers solutions for channel marketing, partner relationship management, and through-channel marketing automation. XAmplify allows MSPs to conduct co-branded campaigns with multiple vendors, address…
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676 Transforming Customer Support with Symoda
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Wayne Creamer, founder and CEO of Symoda, returns to the IT Business Podcast to discuss the evolution of their customer-centric communication platform for managed service providers (MSPs). With 20 years of experience in the MSP space, Wayne identified communication as a recurring problem among customers, which led to the creation of Symoda. Initial…
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EP 425 - Varo Bank CPO on Building Trust with Customers through Data-Driven Innovation
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How can data be used to build trust with customers? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Varo Bank CPO Wook Chung discusses how the company is using data and behavioral insights to build trust with customers and provide innovative lending solutions. As a digital-first bank aiming to serve …
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[Perspective Series] Exit to Excellence: Guide to Strategic Business Departures With Jerome Myers
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Jerome Myers is the Founder of Exodus, a company helping entrepreneurs navigate the eight exits of a founder. A former engineer turned award-winning business strategist, Jerome has led multimillion-dollar operations and now focuses on advising across diverse sectors, guiding leaders from the corporate world to successful entrepreneurship. He is kno…
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Episode 11 - From Store Assistant to Store Manager: Mastering Retail Leadership
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Send us a Text Message. Welcome to "From Store Assistant to Store Manager: Mastering Retail Leadership," your ultimate guide to climbing the retail career ladder. Whether you're starting as a store assistant or aiming for a management position, this podcast is designed to help you succeed at every level. We'll dive deep into the essential skills an…
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160: Crafting Unforgettable Premium Customer Experiences
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In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Let's talk about the current state of customer experience - What are the current struggl…
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Building Relationships and Businesses with Mike Agugliaro
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What if overcoming early career challenges could lead to building and selling a $32 million business? Join us as we uncover the remarkable journey of Mike Agugliaro, who transformed from a struggling electrician to a thriving entrepreneur. Learn how Mike navigated the hurdles of incompetent employers and initial business setbacks, ultimately revolu…
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Together We Thrive: Balancing Team Performance in the Workplace
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Summary Join us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson delve into the intricate world of team dynamics and effective leadership. Jim starts off by describing the dire consequences of a weak link in a chain, emphasizing the necessity of identifying and addressing weaknesses within a team to prevent potential fail…
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Dear Strategy 147: How to Set Realistic Strategic Objectives
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On this episode of Dear Strategy, Bob talks about setting realistic objectives for your strategy and how you can validate your growth objectives using the 3 components of market, share, and price. If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company.…
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Monetizing Customer Success - A Masterclass in CS Revenue Generation
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31:27
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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover Sanjeet Bali's journey of transforming a failing customer succe…
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Join us on this insightful episode of INFAWORK Insights as we sit down with Matt Oppenheimer, co-founder and CEO of Remitly, a leading digital financial services provider for immigrants and their families across 170 countries. Remitly's mission is to transform lives by offering the most trusted financial services worldwide. Matt shares his incredib…
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EP 424 - Twitch VP of Product on Leveraging AI and Machine Learning to Empower Creators
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56:09
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How can product professionals leverage AI and machine learning to empower creators? In this episode of Product Talk hosted by Jonathan Ozeran, Twitch VP of Product Jeremy Forrester discusses how the company is leveraging AI and machine learning technologies to empower creators on the platform. He shares Twitch's focus on being creator-first and how…
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543: Finance Friday: How the “Middle-Class Trap” Stops Your Early Retirement
1:17:36
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You dream of retiring early, but you’re stuck in the “middle-class trap.” You’ve built up a solid net worth, maybe own a rental property or two, and on paper, you look like you’re on track to make it rich. But in reality, you don’t feel that way. With all your wealth tied up in home equity or retirement accounts, your “early” retirement may have to…
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In this episode I delve into the pivotal role of business strategy in shaping your company's future. Learn why developing a robust business strategy today is crucial for driving innovation, competitive advantage, and long-term profitability. We will explore how effective strategic planning can create new market opportunities, optimize resource allo…
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Hotel DeNovo: A New Gem in Hilton's Tapestry Collection
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12:18
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In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team introduce the newest hotel in Hilton's Tapestry Collection, Hotel DeNovo. We believe this stunning property will soon be the number-one Hilton Tapestry hotel in the world. At Vibrant Management, we had the privilege of being the branding agency for thi…
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Episode 252: Scaling Your Success: The Latest Strategies for Studio Owners Who Want to GROW
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What We Cover In This Episode: What to consider if you’re thinking of expanding beyond your current physical space [7:25] A look at integrating retail products, and whether it is a smart move for you and your boutique fitness studio [12:20] How you can use tech-driven service expansion to facilitate new services for your customers [17:29] Some ways…
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#69: Who Needs a Financial Advisor? Featuring Andy Farmer.
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Aaron sits down with Andy Farmer, his financial consultant and a seasoned expert in the world of finance. Aaron and Andy dive deep into the complexities of financial planning, retirement strategies, and the importance of understanding the tax implications of your financial decisions. While they can't provide specific financial advice over the air, …
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#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
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The Science of Sticky Ideas: Crafting Memorable CX Strategies We revealed some powerful insights from "Made to Stick" by Chip and Dan Heath on my latest podcast episode with Megan Burns! We explored why some ideas thrive while others fade away, and how leaders can apply these principles to make a lasting impact. From the death of traditional butter…
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75 - 7 Ways To Sell An Additional $100K in Group Tickets This Year with Emmanuel from Spinzo
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Send us a Text Message. In this episode, Jeremy Neisser and Emmanuel Elmajian discuss different strategies for selling group tickets. They explore the shift from traditional group sales to individual members of a group buying their own tickets at a discounted rate. They also discuss the benefits of this new approach, such as increased control for b…
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Uncle Marv and Matt Koenig catch up after a missed meeting at IT Nation Secure. They discuss NodeWare's continuous vulnerability management solution and its recent spin-off as a separate company. Matt highlights Nodeware's compliance with various cybersecurity standards, including the recently updated CIS control version 8.1. The conversation cover…
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Creating Massive Businesses and Philanthropy from Your Personal Brand
1:27:01
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Guest, Robert Irvine & Jay Ashton Learn more about Monte Silva Restaurant Executive Coaching www.montesilvacoaching.comBy Monte Silva, Restaurant Coach
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Interview with Jason E Brooks, author of Every Leader Needs Followers
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Guest, Jason E Brooks Learn more about Monte Silva Restaurant Executive Coaching www.montesilvacoaching.comBy Monte Silva, Restaurant Coach
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The Real Issue Behind The Presidential Debate
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This isn't about politics anymore, it's about leadership!
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Struggles with Generative AI, Process Improvements in Supply Chains, AI Trends in ERP Software
2:02:12
2:02:12
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The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: Struggles with Generative AI, Q&A (Darian Chwialkowski, Third Stage Consulting) Process Improvements in Supply Chains (Casey Jenkins, Eight Twenty-Eight Consulting) AI Trends …
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EP 423 - GreenSwapp Founder on Optimizing Product-Level Data to Facilitate Carbon Emission Reductions
33:48
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How can product leaders begin optimizing product-level data to facilitate carbon emission reductions? The scale and urgency of the transformation required to fight climate change has never been more clear. Building hardware and software products, acquiring the funding and creating a diverse community to enhance talent capacity and to drive innovati…
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