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How do restaurants successfully market and operate at the location level? How do successful restaurants bring marketing and operations together to create growth? What technology is working to help restaurants achieve their goals? These conversations will give you insights on how brands are doing it so that you can do it too.
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ShandeeLand

Shandee Chernow

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Join CertiStar CEO, Shandee Chernow, as she explores food allergies, business, and life’s moments. Each week she will have special guests from all walks of life including chefs, restauranteurs, celebrities, food allergic innovators and other industry leaders. Feel inspired and motivated as you hear success stories and other incredible life experiences.
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Meet Rebecca Berry, a hospitality trailblazer with over a decade of dedicated service! As the Senior Sales Manager for Career & Workforce Advancement at the National Restaurant Association, Rebecca is reshaping careers in the dynamic world of hospitality. Her impressive background includes serving as a former board member of The Colorado Restaurant…
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We had the pleasure of featuring the incredible David "Rev" Ciancio for his second appearance on our podcast! If you missed his first episode, be sure to check out #158. Rev is a powerhouse in the business, tech, and marketing world. He's the Co-Founder and CMO of Handcraft Burgers and Brews and the Head of Revenue Marketing for Branded Strategic H…
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Meet Caitlin Follett, the Pastry Chef Extraordinaire at Fenway Park! Boston-born and deeply immersed in Boston sports, Caitlin shares her journey from MBA graduate to creating delectable desserts for Fenway's premium department, private suites, and catering programs. Her unique blend of culinary expertise and business acumen sets her apart in the i…
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Troy Hooper, CEO of Hot Palette America, the parent company of Pepper Lunch is our exciting guest this week. Troy's journey is a fascinating blend of real estate, construction, culinary arts, and supply chain expertise, all converging into his remarkable career path. Troy delves into the art of choosing the perfect location for success, drawing par…
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In this episode, we sit down with Aaron Weedy, Vice President of Finance for Ledo Pizza, to unravel the fascinating journey of a finance professional in the dynamic world of hospitality. Aaron shares his unexpected entry into the industry during college, highlighting the diverse career paths that hospitality can offer. We delve into Ledo Pizza's ri…
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We're thrilled to welcome back Žana Usher, Founder and CEO of Žana DeVine Hospitality, for another insightful episode. In our previous chat, Žana shared her incredible journey in the hospitality industry and emphasized the importance of attention to detail for an exceptional guest experience. Today, she's back, urging us to go the extra mile and el…
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Dive into the world of fearless travel with our latest episode featuring Allie Bahn! As a seasoned writer, content creator, educator, and consultant, Allie shares her awe-inspiring journeys through the unique lens of living with severe food allergies. Starting her blog back in 2008, Allie has become a beacon of knowledge in the realm of safe and en…
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We welcome back Lisa Cohen, the founder and CEO of The Kyah Rayne Foundation. Lisa, who tragically lost her daughter Kyah Rayne to an anaphylaxis reaction, returns with inspiring updates. The foundation has just launched new course specifically designed for restaurants and food service personnel. These courses aim to raise awareness and educate on …
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In this podcast episode, our guest is Natalie Rice, owner of the peanut-sniffing service dog named Harley, who has gained fame on Instagram. Natalie shares the story of her daughter, who experienced a traumatic bullying incident that heightened her anxiety over a peanut allergy, making dining out even more challenging. The podcast delves into the f…
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We have the pleasure of hosting Diva Galan, an attorney, blogger, and dedicated Food Allergy Mom. Her story is one of resilience and transformation, driven by her children's food allergies. Diva's journey began when her son experienced an anaphylactic reaction to milk at just 6 months old. Additionally, her daughter was diagnosed with Eosinophilic …
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Join us for an extraordinary journey with Betsy Craig, a true testament to the power of resilience and determination! Battling and conquering the relentless autoimmune disease scleroderma, she has emerged as an unstoppable force in the business world. Food played a pivotal role in Betsy's life, especially in the context of her illness. Scleroderma,…
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In this compelling episode, we're joined by Lianne Mandelbaum, the Founder of The No Nut Traveler. Her journey began with a distressing airport incident while traveling with her 8-year-old son, who has severe food allergies. Shockingly, the airline's response was, "If you think he's going to die, don't fly." This experience ignited Lianne's mission…
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In this episode, we are joined by Dan Anfinson, President of Slapfish Restaurant Group and COO of Mac Haik Restaurant Group. Growing up around the restaurant business, with his father as the general manager of Jack in the Box, Dan's passion for the culinary world ignited at an early age. Starting as a dishwasher at a local pizza joint, he found him…
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How does Jollibee successfully market at the location level? Welcome to a very special edition of the "How do multi-unit brands successfully market at the location level?" show. Luis Velasco , Senior Vice President for Marketing for Jollibee will be giving a special presentation on how to create incredible buzz during grand openings by sharing thei…
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Dr. Julie Sweeney, a pediatrician and food allergy consultant, shares her personal journey of navigating her child's food allergy diagnosis. As the founder of ALLERGY MOM MD, Dr. Julie brings a unique perspective to the challenges faced by families in dealing with allergies and other inflammatory conditions. She discusses the process of food allerg…
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In this episode, we have the pleasure of speaking with Elizabeth Anderlik, a remarkable advocate for food allergies and disabilities. Elizabeth shares her personal journey, highlighting the challenges she faced with multiple food allergies and the lack of proper accommodations in her school, which led to her being homeschooled. She experienced a ne…
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John Pepper is a visionary entrepreneur and advocate for socially responsible capitalism. With a strong belief in the power of capitalism to benefit hourly workers, John shares his inspiring journey and insights into creating a more inclusive economy. John's path began during his business school days, where he partnered with two fellow students to …
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Jason Chan, an Australian-based advocate for food allergies and mental health, is also a dedicated researcher in the field of alternative medicine. Among his three children, all of whom have had food allergies, his daughter continues to grapple with them. Upon discovering her food allergy while feeding her at just 3 months old, Jason experienced ov…
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Associate Professor Joey Mattingly from the University of Utah College of Pharmacy discusses his collaboration with the FDA to better understand patient and caregiver experiences in developing therapies for food allergies. These interviews provided valuable feedback on the FDA's current practices and areas for improvement. The FDA's inclusion of pa…
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Food allergy advocate Jessica Carrillo shares her personal journey of living with food allergies. Jessica was diagnosed with a peanut allergy at the age of 2 and has since developed additional allergies over time. At the age of 12, she experienced a traumatic allergic reaction that left her feeling anxious and triggered by food. Jessica shares how …
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In this episode of the podcast, we welcome Jonathan Pye, a renowned chef with an impressive career in the culinary world. Jonathan takes us on a journey through his culinary background, from his apprenticeship at a Victorian hotel in Manchester, England to his current role as Corporate Executive Chef - West region at American Dining Creations. Jona…
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Join us on this episode as we chat with Audrey Cha, a Spokin Ambassador and member of the FARE Teen Advisory Group, about her journey as a food allergy advocate. Audrey is the creator of All About Allergies, an educational allergy page that provides valuable resources to help raise awareness about food allergies. Audrey shares her personal story, s…
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Thomas Silvera, Co-Founder and VP of Elijah-Alavi Foundation, delves into the foundation's mission, outlining their goals and aspirations, and discusses their efforts to drive legislative change at both state and federal levels, with a particular focus on advocating for individuals with food allergies. Thomas highlights the foundation's efforts to …
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Jennifer Jobrack, Principal of Food Allergy Pros and a long-time food allergy advocate, talks about her personal journey with food allergies, specifically her son's struggle with failure to thrive due to his allergies. Jennifer highlights the significant differences in the standard of care for food allergies across medical professionals and shares …
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Nancy A. Shenker, CEO and Founder of theONswitch, is a seasoned marketing professional with years of experience in building brands, writing, and speaking on a variety of topics related to marketing, entrepreneurship, and the changing landscape of technology. One of the key trends she has observed is the shift from analog to digital in the marketing…
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Whatallergy.com is one of the Top UK allergy blogs, written by Ruth Holroyd to encourage people to question and learn about their life-affecting condition. Ruth is an allergy and eczema expert, leaning into her passion for advocacy. During the Covid lockdown, Ruth wrote her first book, "Anaphylaxis: The Essential Guide: An Action Plan For Living Wi…
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Melissa Brown is COO of Concierge Elite and podcast host of “Understaffed”. She has a passion for organizational management, training and development. She enjoys assisting businesses in putting processes in place to have a solid foundation to grow from. Businesses need to rethink how they hire. Employees want different jobs or benefits. Today's wor…
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Court Allam is the Founder and CEO and Founder of Restaurant Marketing University and Go Explore Local. His backstory begins as a teacher and coach, and he leaned into those superpowers to launch his business. If you are intrigued about earning passive, recurring revenue, but unsure how it works, Court offers that service and provides advice in thi…
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Zidaan Kapoor is an awe-inspiring guest. At 16 years old and a sophomore in high school, this impressive young man is an activist and entrepreneur. Also an advocate for the food allergy community, he is the founder of Fight Fears, an app that helps children overcome anxiety and mental health issues through individualized challenges. He shares his f…
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Gabrielle Zimmerman is a passionate wellness warrior on the path to becoming an esteemed Registered Dietitian. She already has impressive accomplishments, such as authoring "When Food Can Kill You: What the World Needs to Know”. After facing difficulty with medical professionals that dismissed, misdiagnosed and were disinclined to take action, it w…
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In this episode of ShandeeLand, Shandee interviews Rev Ciancio, the Cofounder and CMO of Handcraft Burgers & Brews. Together, they discuss Rev's upcoming Restaurant Growth Summit, his extensive experience in marketing for hospitality and technology companies, and some lighthearted stories from his time in the music industry. Rev shares his top tips…
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Lynda Mitchell, a food allergy mom and long time leader in the allergy and asthma community, is the Interim CEO at Allergy & Asthma Network. Lynda bravely opens up about her experiences becoming a mother to a child with food allergies, offering insight into the challenges it presented 30 years ago when her son was born. She was a protective mother,…
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Amanda Orlando is a passionate advocate and writer, and shares her inspiring journey of finding self-acceptance while living with food allergies. Amanda has had an incredible career journey - having founded 'Free to be Me' events. She is the popular blogger behind the blog 'Everyday Allergen-Free', and culminates in her success as author of a succe…
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Lisa Cohen experienced a parent’s greatest grief. Her daughter, Kyah Rayne, passed due to a fatal anaphylaxis reaction. Lisa has been working tirelessly in honor of her precious girl by founding The Kyah Rayne Foundation to raise awareness about food allergies and the potential for life-threatening reactions. Through increased awareness and educati…
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Dr. Wendy Sue Swanson’s journey is one of invention and exploration; she has had a unique and captivating life. Dr. Swanson is Chief Medical Officer at SpoonfulONE and Before Brands. Her professional journey includes a Masters in Bioethics, and she is an Adjunct Professor at Stanford University. Swanson is also an official spokesperson for the Amer…
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Elitch Gardens has a rich 130-year history with the city of Denver and Jorie Kurt is their Park Services Revenue Manager for Games and Attractions. Jorie’s artistic and creative tendencies, plus her desire to be a teacher, make her perfect for her position! Her mission is to be the kind of person that makes people smile, whether guests or team memb…
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Gwen Smith is Allergic Living’s co-founder and editor, and knows the realities of life with food allergies as she is allergic to soy, shellfish, and peanuts. Gwen developed these food allergies as an adult, but she was the kid with the bad tummy and a disdain for these foods. The allergies developed into adult-onset anaphylaxis. She shares her food…
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Jennifer Caraway is a chef, co-author of “More Than a Meal," and "Chopped" champion. But her most important work is The Joy Bus Charity. This non-profit was inspired by Jennifer's dear friend Joy, who had been diagnosed with ovarian cancer. Jennifer would make her foodie treats to help her feel better, and that inspired Jennifer to try to help othe…
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Maile Crewdson is shining bright, currently in the limelight after her winning Food Network Canada’s Great Chocolate Showdown Season Three. Although not having professional baking experience, she started baking as a way to find ways to keep her son, suffering from food allergies, safe while making food items that she loved. The family’s food allerg…
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Michael Fiato is SVP of Guest Experience at Eurest and author of “The Hospitality Edge”. He is an engaging storyteller and shares an incredible story about a hotel housekeeper that inspired and affected him and his professional journey profoundly. Michael discusses the differences between task vs. purpose and how to encourage your employees to unde…
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