Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

On today's episode of The Strategy With Jason Drive Podcast, James Virgoe from GWC Warranty joins Jason in Las Vegas at the NIADA Conference. James and Jason discuss revitalizing your used car department, keys to successful warranty processes, RV warranties and more!GWC Warranty's sister brand EasyCare provides products for RV, powersports, and mar…

The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Jeremy Stephens to discuss how to become a leader, innovate fixed ops processes and more!For more info on Repair 360, visit: https://www.repair360.com/Jeremy St…

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…

The Golden Wrench Podcast Series delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with David Long and discuss key insights for getting consistent effort from your staff, ASR closing percentages, pay plans and more!For more info on Repair 360, visi…

On today's episode of The Strategy With Jason Podcast, Nick Miro from Phyron joins Jason in Lexington Kentucky at the Kain Automotive Conference. Nick and Jason explore the exciting world of AI-powered video content and ad creative. Nick explains how dealers can create video content at scale and low cost with AI platforms.For more info on Phyron, v…

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…

The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with Tully Williams and discuss where fixed ops should focus their efforts, pay plans and more!For more info on Repair 360, visit: https://www.repair360.com/Tully W…

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…

In this episode of the Strategy with Jason podcast, Jason Harris dives into a fascinating discussion with Derek from Numa at the Kain Automotive event in Lexington, Kentucky. Discover how AI technology is transforming the automotive industry and how businesses can start future-proofing today. Derek shares his journey into the automotive world, insi…

Welcome to the Strategy with Jason Podcast, your go-to source for staying updated on the automotive industry. In this episode, host Jason Harris dives into the importance and future of Business Development Centers (BDCs) in dealerships with Scott Davis from Volie, recorded live at the Kain Auto Event in Lexington, Kentucky.For more info on Volie, v…

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …

The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with the best minds in Fixed Operations, from dealership owners to service managers, to explore the golden strategies that keep service departments running smoothly…

The Golden Wrench Podcast Series" delves into the world of automotive Fixed Operations, uncovering the strategies and insights that drive success in the industry. Join us as we sit down with the best minds in Fixed Operations, from dealership owners to service managers, to explore the golden strategies that keep service departments running smoothly…

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…

On today's episode of The Strategy With Jason Podcast, Gino Cipperoni from Dealer eProcess joins Jason in Lexington Kentucky at the Kain Automotive Conference. Gino and Jason explore exciting new innovations available to dealerships for improving their websites. Due to AI and data driven experiences, Gino explains how dealer website are becoming th…

Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. In this episode I sit down with Mark Haeck, the Vice President of Business Development at GMS Gl…

Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Op…

On this episode of "The Drive" Las Vegas, Jason Harris and Ted Rubin from ActivEngage delve into how dealers can improve connection with communication technology. From live chat and text messaging to in-person interaction, Jason and Ted discuss enhancing customer interactions with technology and training to better your dealership's retention and cu…

On this episode of "The Drive" Las Vegas, Jason Harris and Peter Duffy from Dealer Image Pro delve into the importance of developing a highly effective merchandising process. From the importance of time to market and software tools to training your staff, Jason and Peter discuss upgrading you dealership's merchandising process to enhance profitabil…

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…

On this episode of "Walk N Talk at NADA 2024" join Jason Harris and Carol Marshall from ActivEngage as they explore the evolving landscape of customer experience, the influence of technology on sales processes, and the communication preferences of digital-native generations. From the importance of coaching tech-savvy sales teams to leveraging messa…

On this episode of "The Drive" Las Vegas, Jason Harris and Mike Martinez from DealerOn delve into the impact that utilizing data more effectively has on dealership performance. From hyper-personalization and customer data to digital content, Jason and Mike discuss tools that better the customer experience and enhance your dealership's processes.Mik…

On this episode of "The Drive" Las Vegas, Jason Harris and Matthew Davis from Trade Pending delve into the tools and process improvements that better your dealerships customer experience and increase profitability. From market data and trade-in tools to salesperson video outreach, Jason and Matthew discuss implementing technology into your processe…

On this episode of "The Drive" Las Vegas, Jason Harris and Ron Morrison from Pureinfluencer delve into dealership data and marketing strategies. From digital marketing misconceptions to data hygiene, Jason and Ron discuss tools and processes that improve dealership operations and profitability. Ron Morrison: https://www.linkedin.com/in/ron-morrison…

For more info on Digital Dealership System, visit: http://digitaldealershipsystem.ca/By Jason Harris

For more info on Lotlinx, visit: https://lotlinx.comBy Jason Harris

On this episode of "The Drive" Las Vegas, Jason Harris and Alan Krutsch from Fuse AutoTech delve into the processes and technology that improve the automotive retail experience. From remote retail to point-of-sale systems, Jason and Alan discuss tools and processes that better the customer experience when purchasing a vehicle.Alan Krutsch: https://…

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…

On this episode of "The Drive" Las Vegas, Jason Harris and Andrew Breedlove from iPacket unveil the game-changing benefits of digitalizing dealership packets. Learn how iPacket's streamlined approach enhances transparency, trust, and customer engagement. Tune in for insights on reshaping dealership operations with iPacket!For more info on iPacket, …

On this episode of the Strategy with Jason Podcast, Jason Harris & Rae Selvey discuss what it takes to be a sales leader, motivate staff, train people, implement new processes and more!https://www.strategywithjason.com for more content, bookings and information.Digital Dealership Solutions: https://strategywithjason.com/digital-dealership-solutions…

In this episode of Walk N Talk, Jason Harris and Peter Duffy from Dealer Image Pro explore the importance of maximizing existing tools to emphasizing the significance of investing in people and fostering intentional leadership in an ever-evolving marketplace.For more info on Dealer Image Pro, visit: https://www.dealerimagepro.com/#automotive #NADA …

Join Jason Harris and Bill Wittenmyer from DealerOn as they dissect the challenges that the automotive industry faces in 2024. Amidst the buzz of the NADA floor, they discuss streamlining the customer experience, personalization, dealership processes and more!For more info about DealerOn, visit: https://www.dealeron.com/#automotive #NADA #automotiv…

Join Jason Harris and Matthew Davis from Trade Pending as they discuss the latest trends shaping the automotive industry in 2024. From navigating fluctuating interest rates to the pivotal role of service marketing, they discuss strategies for dealership success amidst evolving consumer behaviors. For more info on Trade Pending, visit: https://trade…

Join Jason Harris and Scot Eisenfelder as they delve into the dynamic landscape of dealership operations at NADA 2024. From evolving customer relationships to strategies for success in an era of constant change. Discover how data, technology, and personalized approaches are revolutionizing the automotive retail experience. For more info on M1 Data …

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…

Join Jason Harris and Alan Krutsch from FUSE Autotech as they take a stroll through NADA 2024, delving into the critical topics impacting dealerships today. From customer experience and FTC compliance, Jason and Alan provide valuable insights for dealers navigating a rapidly evolving automotive landscape. Discover how technology solutions like FUSE…

Join Jason Harris and Andrew Breedlove from iPacket as they delve into the heart of automotive sales at NADA 2024. Amidst the buzz and energy of the event, they dissect the changing landscape of the industry, emphasizing the pressing need for dealerships to refocus on the basics.By Jason Harris

Join Jason Harris and Todd Katcher in this exclusive walk and talk segment. Recorded amidst the vibrant atmosphere of NADA 2024, Jason and Todd engage in a discussion on the pressing priorities for businesses in the current year. From the significance of execution to the integration of technology, they dissect the core principles driving success in…

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…

Join Jason Harris, Bill Wittenmyer, and Tina Cuatto at NADA 2024 as they dive into the latest developments at DealerOn. In this exciting podcast segment, they unveil DealerOn's groundbreaking new product, Signals. Discover how Signals is transforming the online car shopping experience through hyper-personalization, leveraging user behavior data to …

Join Jason Harris and Matthew Davis in the new episode of Booth Chat as they delve into the cutting-edge developments at NADA 2024. Discover how Trade Pending integrates video and digital brochures to revolutionize the dealership sales process. Gain insights into the power of personalized video messages, transparency, and trust-building strategies.…

Join Jason Harris and Gregory Ashe at NADA 2024 in Las Vegas as they unveil the game-changing tools M1 Data & Analytics offers to help dealers execute on their data. In this episode, delve into the power of Traffic Alerts in providing dealerships with unprecedented insights into customer defection patterns. Discover how this innovative tool enables…

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…

Join Jason Harris, Yaron Rosen, and Alan Krutsch at NADA 2024 as they explore the game-changing solutions offered by Fuse AutoTech. Discover how Fuse AutoTech revolutionizes the car-buying experience with its innovative point-of-sale system, designed to streamline processes, enhance transparency, and empower customers. Learn how Fuse AutoTech is re…

Join Jason Harris and Seve Astorg at NADA 2024 as they unveil iPacket Recon, a game-changing solution simplifying auto recon. Discover how iPacket Recon's customization and automation set it apart, empowering dealerships to streamline operations and exceed customer expectations. Don't miss this exclusive insider look at iPacket Recon's revolutionar…