Best Dealership Service Tech Podcasts (2024)

1
534: How Toma is Transforming Car Dealerships with Voice AI Technology 44:37

7h ago44:37

44:37

Host Chad Pytel interviews Monik Pamecha, the Co-Founder and CEO of Toma, a company specializing in AI for the automotive industry. Monik discusses how Toma automates phone calls for car dealerships, enhancing customer service and streamlining interactions. Despite advancements in digital communication, phone calls remain crucial in the automotive …

1
Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations 23:22

6h ago23:22

23:22

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

1
533: Leveraging Data for Gender Equality with Amy-Willard Cross 32:59

2d ago32:59

32:59

Founder Amy-Willard Cross discusses the mission and operations of Gender Fair, the first consumer rating system for gender equality. Gender Fair aims to measure and promote gender equality within consumer-facing companies by utilizing data and the UN Women Empowerment Principles. Amy highlights the importance of transparency and data-driven insight…

1
Building a Purpose-Driven Fixed Ops Agency with Aaron Watters 19:24

5d ago19:24

19:24

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

1
Accelerating Innovation: David Vallone's Automotive Journey Part 1 37:32

9d ago37:32

37:32

David Vallone shares his unintentional beginnings and career growth in the automotive industry, highlighting his entrepreneurial ventures, managerial roles, and consulting experiences. The discussion covers strategies for optimizing pricing, delivering exceptional customer service, retaining talented staff, and utilizing data-driven financial forec…

1
532: Building Trust and Community in Sustainable Business 39:30

10d ago39:30

39:30

In this episode of the Giant Robots Smashing into Other Giant Robots (On Tour!) podcast, hosts Sami Birnbaum and Jared Turner are joined by Ishani Behl, CEO and Founder of Skillopp and Sustainr. Ishani, an instructional designer by trade, began her journey by creating online courses and eventually moved into sustainability, inspired by her exposure…

1
The Tune Up | Ep. 14 — Beyond the Repair: Creative Marketing Solutions 35:35

12d ago35:35

35:35

What if you gave every customer a $5 gift card to enjoy a coffee at the cafe down the street while they waited for their vehicle? In this episode, the crew is coming in hot with game-changing tips and advice for shop owners to create unforgettable customer experiences and a vibrant presence within their local communities. Tune in to get access to c…

1
Building a Best-in-Class Service Department with Ed Roberts and Damon Egan 17:52

12d ago17:52

17:52

What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…

1
531: Polished Podcasting with Mandy Moore 24:31

21d ago24:31

24:31

Hosts Will Larry and Victoria Guido chat with Mandy Moore, the mastermind behind thoughtbot's Giant Robots Smashing Into Other Giant Robots and Bike Shed podcasts. Mandy shares some great insights on the technical aspects and the crucial role of editing in creating top-notch content. She stresses the importance of having a producer to handle the be…

1
David O’Brien: The Power of Effective Daily Team Meetings 21:23

23d ago21:23

21:23

David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …

1
Driving Success: Leadership and Innovation in Automotive Dynamics w/Bill Demaree FOD Tom Wood Automotive and James Grogan Senior VP of Client Success Dynatron Software 41:13

23d ago41:13

41:13

In this insightful podcast, Alex, William, and James delve into the intricacies of leadership in their industry, emphasizing its crucial role in driving success. William advocates for hands-on leadership, empowering teams to tackle challenges independently, while James stresses the importance of fostering a culture of care and innovation. Alex high…

1
530: Giant Robots On Tour 25:49

28d ago25:49

25:49

Host Will Larry announces an exciting new Giant Robots Smashing Into Other Giant Robots podcast limited series focusing on Europe, West Asia, and Africa and introduces new co-hosts Sami Birnbaum, Svenja Schäfer, Rémy Hannequin, and Jared Turner! Sami sets a fun challenge for the team to devise a name for the new series by the end of the podcast. Th…

1
Anne Lister’s Tips for Success in Fixed Operations 15:49

1M ago15:49

15:49

Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…

1
529: How AI Transforms Small Business Operations 40:14

1M ago40:14

40:14

Host Victoria Guido chats with Jaclyn Siu, the co-founder of Starcycle, an AI platform designed as a COO for small businesses. First, Jaclyn describes her entrepreneurial journey and what led her to Starcycle, detailing her earlier ventures, such as helping to scale a men's styling app and a software platform for authenticating high-end art. Her ul…

1
Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis 21:35

1M ago21:35

21:35

Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…

1
Drive for Automotive Excellence w/Bobby Jorgensen Yark Automotive Group 38:15

1M ago38:15

38:15

In this episode of the Fuel Podcast, Bobby Jorgensen, a veteran in the automotive industry, delved into key aspects of leadership, customer experience, and staff management. He emphasized the power of positivity, storytelling, and team empowerment in driving success. Bobby shared his unconventional strategies for dealership management in multicultu…

1
528: AI in Action—How Fireflies Transforms Meeting Productivity 41:48

1M ago41:48

41:48

Host Victoria Guido interviews Krish Ramineni, founder and CEO of Fireflies, who provides insights into the evolution of Fireflies. This AI meeting assistant transcribes and summarizes meetings in multiple languages. He explains the rapid advancements in AI models that have allowed Fireflies to expand its language support and improve its transcript…

1
The Tune Up | Ep. 13 – Absolute Musts for Opening an Auto Shop 43:58

1M ago43:58

43:58

Launching a successful auto repair shop is no small undertaking, but getting off on the right foot can make all the difference. Establishing the right tools and processes early on can lead to long-term benefits—more efficient operations, improved organization, an enhanced customer experience, and better insights into the business. It's also about c…

1
Kerri Wise: Bridging the Trust Gap with Technology 21:30

1M ago21:30

21:30

How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …

1
527: Exploring AI in Business with PrimeLab io’s Wendell Adams 44:50

2M ago44:50

44:50

Host Victoria Guido welcomes Wendell Adams, CEO of PrimeLab.io, as he talks about his lifelong passion for technology and entrepreneurship. Wendell shares his experiences, from hacking electronics as a child to studying various fields in college and eventually starting his own business. He emphasizes the importance of understanding market needs and…

1
Tracy Kawa - Revolutionizing Team Dynamics - Behavioral Assessments - Leadership Communication Strategies 58:36

2M ago58:36

58:36

What if understanding your team's unique behavioral profiles could revolutionize your company's culture? Join us as we sit down with Tracy Kawa, a key player at VTech Dealer IT who has developed an innovative behavioral assessment tool that is transforming team dynamics. Tracy shares her journey from observing human behavior to creating an assessme…

1
How to Boost Service Department Performance with Mikey B 31:46

2M ago31:46

31:46

How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…

1
Revving Tomorrow - Navigating Tech Trends w/John Hahn SM Peterson Chevrolet Buick GMC of Boise 27:30

2M ago27:30

27:30

John Hahn SM at Peterson Chevrolet Buick Cadillac in Boise shares his journey from starting at a BMW, Audi, Volkswagen, Porsche store to becoming a service manager. He also highlighted the changes and evolution he has observed in the automotive industry over the years. John discusses strategies for improving service departments in the automotive in…

1
526: AI-Powered Leadership with Waggle AI 34:39

2M ago34:39

34:39

Hosts Will Larry and Victoria Guido interview Sarah Touzani, the founder of Waggle AI, an AI leadership skills coach. Sarah shares insights from her entrepreneurial journey, discussing how her past pottery hobby has influenced her focus and patience, which are crucial skills in her role as a founder. She explains how her transition from a tradition…

1
Achieving Excellence in Fixed Operations with Dawn Newsome 14:02

2M ago14:02

14:02

Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …

1
"Revving Up: Mastering Warranty Docs & OP Codes in Dealership Dynamics" 34:45

2M ago34:45

34:45

A Discussion about the importance of proper documentation in the context of warranty filings and customer support. James Grogan (Senior VP of Client Success with Dynatron), emphasized the need for understanding and education, particularly around the client experience. Brett Oberfelder (Director of File Smart at Dynatron), highlights that incorrect …

1
525: Tech, Public Service, and Serendipity 51:00

2M ago51:00

51:00

Victoria Guido hosts Robbie Holmes, the founder and CEO of Holmes Consulting Group. The conversation kicks off with Robbie recounting his initial foray into the tech world at a small web hosting company named A1 Terabit.net, chosen for its alphabetical advantage in the white pages. This job was a stepping stone to a more significant role at Unisys,…

1
Maximizing Dealership Efficiency with Randy Koch 14:36

2M ago14:36

14:36

Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…

1
524: From Personal Loss to Pioneering Pediatric Health 36:44

2M ago36:44

36:44

Hosts Will Larry and Victoria Guido are joined by Hans Kullberg, Co-Founder and Head of Product at Pathfinder Health. Pathfinder Health is an early-stage startup that provides objective insights into children's developmental health to pediatric clinics. Hans shares his journey, starting with his career on Wall Street, moving through various startup…

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Dealership Service Tech Podcasts

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