Best Dealership Fixed Ops Podcasts (2024)

1
Fixed Ops - The Key to Higher Dealership Profits w/ Ed Pizzigati 31:21

7d ago31:21

31:21

After over 600 episodes, we’re finally diving into the powerhouse of dealership success: fixed operations. This week, I sit down with Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time. Ed reveals the hidden potential of fix…

1
Turn Setbacks into Success w/ Adam Marburger 32:57

1d ago32:57

32:57

Have you ever looked in the mirror and thought, “Am I the problem?” Or perhaps you've felt that inner urge to redefine what success means for you, but didn’t know where to start. In this episode of The Dealer Playbook, I sit down with Adam Marburger—CEO at Ascent Dealer Services-Co founder at Dental Protection Group-Best Selling Author-Brazilian Ji…

1
From 400 to 1,700: The Unstoppable Growth of Bozard Ford’s Mobile Service 24:54

2d ago24:54

24:54

Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…

1
David Farabaugh: The 3-Year Secret to Maximizing Service Advisor Success 18:17

3d ago18:17

18:17

David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotiv…

1
Steve Greenfield: The Future of Automotive Retail 19:38

10d ago19:38

19:38

Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping aut…

1
When A.I. Gets Scary Good 23:20

14d ago23:20

23:20

Hey, DPB gang – buckle up for a spooky one because this episode is about to blow your mind. Ever felt like tech was moving so fast it was downright freaky? Well, I just stumbled onto something that left me feeling like my grandpa the first time he saw a cell phone. I’m talking about Google’s Notebook LM, an AI tool that’s honestly one step away fro…

1
Leveraging Pricing Intelligence for Your Service Department 24:31

16d ago24:31

24:31

Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…

1
Euwart Anderson: How Vehlo’s Suite is Empowering Dealers to Win 19:17

18d ago19:17

19:17

Euwart Anderson is the driving force behind Vehlo’s impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwart’s leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago…

1
Todd Caputo: Complacency is Killing Dealerships 33:47

21d ago33:47

33:47

Hey DPB gang, buckle up because this episode is packed with insights that every dealer, GM, and car industry pro needs to hear. I’m sitting down with the one and only Todd Caputo—President of Todd Caputo Consulting and a guy who’s been in the trenches of this industry for decades. We dive deep into the state of the wholesale and retail markets, tou…

1
Sandy Angello: Redefining Leadership in the Automotive Industry 18:19

25d ago18:19

18:19

You know that feeling when you meet someone who’s been in the industry for years and yet their passion burns just as brightly as day one? That’s exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University. 👉 Regi…

1
Ryan Rohrman: How to Cultivate a High-Performing Team in Today’s Automotive Industry 42:50

28d ago42:50

42:50

What does it truly mean to build a legacy, and how do you balance that legacy with modern-day leadership challenges? Can tradition and innovation coexist in a way that fuels success? In this episode of The Dealer Playbook, I sit down with Ryan Rohrman, CEO of Rohrman Automotive Group, a third generation leader to unpack the strategies behind leadin…

1
Inside the Mobile Service Model: What Every Dealership Needs to Know 21:38

1M ago21:38

21:38

Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…

1
Mike Maroone: The Next Big Shift in Automotive Retail 19:16

1M ago19:16

19:16

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly e…

1
Dave Perriton: How to Turn Your F&I Department Into a Profit Powerhouse 28:09

1M ago28:09

28:09

What’s the real secret to crushing it in F&I? Spoiler alert—it’s not about memorizing word tracks or spitting out product features. It’s about people. I sat down with my new friend, Dave Perriton, Regional Vice President at RoadVantage, to dive deep into one of the most misunderstood parts of the car-buying experience—F&I (Finance & Insurance). Now…

1
Derek Simonds: How NUMA is Revolutionizing Dealership Success Through AI 22:32

1M ago22:32

22:32

Derek Simonds is the Executive Vice President Automotive at NUMA, a company that’s truly revolutionizing the way dealerships operate with Generative AI. I’m talking about AI that doesn’t just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. You’ll hear us get into how A…

1
The Truth About Vehicle Logistics with Royce Neubauer 22:00

1M ago22:00

22:00

Hey, dpb gang! In this episode, I’m discussing a topic that’s rarely on the surface of our minds but impacts every single part of the car business—vehicle logistics. I had the chance to sit down with Royce Neubauer, the brilliant founder of Auto Hauler Exchange, to uncover some real truths about how the logistics world operates (or, in many cases, …

1
Texting and Tech: Modernizing Dealership Communication for the Digital Age 25:33

1M ago25:33

25:33

If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…

1
Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire 16:47

2M ago16:47

16:47

Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament…

1
Vinnie Moya: How to Sell More Cars Without the Pressure 31:57

2M ago31:57

31:57

You know those stories that start with, "I never thought in a million years I'd end up here?" That’s exactly how my conversation with Vinnie Moya kicks off, or as the world knows him—Vinnie the Car Guru. Now, let me tell you, this guy's story is wild. We’re talking about a guy who went from trucking to top-performing automotive sales pro in a matte…

1
Andrew Wright: What is the Future of Car Buying? 23:03

2M ago23:03

23:03

Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marke…

1
The Secret Sales Strategy No One Is Using 22:40

2M ago22:40

22:40

Hey gang, welcome to another episode of MC on the MIC—and trust me, this one’s gonna blow the lid off your sales and service game. We’re diving into a strategy that’s so simple, you’re going to wonder why you haven’t been doing it all along. No fluff, just straight talk. Look, we’ve all been there. Overcomplicating things, chasing the next shiny ob…

1
Corey Smith's Playbook for Service Department Excellence 22:53

2M ago22:53

22:53

How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…

1
Don Andres: Why Service Departments Fail to Grow 18:06

2M ago18:06

18:06

Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training…

1
Michael L. Wood: How to Create Unforgettable Customer Experiences in the Automotive Industry 28:43

2M ago28:43

28:43

You know how much I love diving deep into the real stuff—the kind of conversations that leave you thinking long after they’re over. Well, today’s episode is one of those. I sat down with my good friend, Michael L. Wood, General Manager at Checkered Flag Jaguar Land Rover VW, to unpack something that I think everybody in business should be paying at…

1
Andy Baldassarre: What Makes BG Products the Best Choice for Dealers 19:29

2M ago19:29

19:29

In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about t…

1
Sam D’Arc: Promote Your People From Within 34:32

2M ago34:32

34:32

Hey, DPB gang! You’re in for a real treat today. I’m sitting down with my good friend and COO of Ziegler Auto Group, Sam D’Arc, and trust me when I say this is not your typical conversation about selling cars. In fact, we’re not talking about selling cars at all. Sam and I dive deep into what really makes a dealership thrive—and spoiler alert—it’s …

1
From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success 16:11

2M ago16:11

16:11

How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…

1
How to Maximize Revenue in Your Service Departments 27:37

2M ago27:37

27:37

In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in …

1
Moose Pohyar: HOW TO SELL MORE EV'S IN 2024! 32:21

3M ago32:21

32:21

Hey DPB gang, in today's episode I’ve got something special lined up for you. I’m sitting down with Moose Pohyar, the General Manager at Lithia Hyundai of Fresno, who’s been making serious waves in the EV space. Now, if you’ve been with me on this journey for a while, you know I love diving into the stories of folks who’ve turned what some might ca…

1
How to Protect Your Dealership from Margin Compression 22:02

3M ago22:02

22:02

In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation …

1
Charles Cannon: The One Marketing Strategy Every Car Dealer Needs to Master 34:39

3M ago34:39

34:39

In this episode of The Dealer Playbook, I’m sitting down with automotive industry veteran Charles Cannon to unpack the strategies that have kept him at the top of his game for over a decade. Charles is the kind of guy who’s not just in the car business; he’s mastered the art of it. We’re talking about how to truly dominate your local market, not wi…

1
David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success 23:55

3M ago23:55

23:55

What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealersh…

1
Dan Shine Discusses the Critical Role of Journalism in Automotive News 19:45

3M ago19:45

19:45

The internet has become plagued with incorrect news, but there are still good journalists out there who are doing honest work. Regardless of all the misdirection, however, people still rely on media for information. So what goes into the story behind the headline? And how can dealerships collaborate with the media to attract more customers? In this…

1
Tim Hayden: Business DNA - Why Your Dealership’s Success Desperately Depends On It! 29:35

3M ago29:35

29:35

Hey DPB gang! This week's episode is one of those conversations that gets you thinking on a deeper level about your business and where it’s headed. I had the pleasure of sitting down with my good friend Tim Hayden, the CEO of Braintrust Partners, and let me tell you, this is one you don’t want to miss. You know how we always talk about growth and p…

1
Tully Williams: The Evolution of Customer Experience 18:37

3M ago18:37

18:37

What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…

1
Top Tip For Getting More Attention Than Your Competitors 21:37

3M ago21:37

21:37

Hey there, DPB gang! Welcome to episode 2 of MCEEEE on the MIC! Today, I’m peeling back the curtain on a tool that’s been right under our noses, totally free, and shockingly underutilized—Google Business Profile. If you’ve been with me for a while, you know I'm all about cutting through the noise to bring you tactics that are not just buzzworthy, b…

1
Unlock Hidden Revenue: Optimizing Warranty Labor Rates and Parts Markup 22:01

3M ago22:01

22:01

Imagine uncovering a hidden revenue stream within your dealership's service department that could add thousands to your bottom line every month—without increasing your workload. In this episode, Evan Kilchenstein, Major Accounts Specialist at Armatus Dealer Uplift, reveals how optimizing warranty reimbursement can do just that, transforming your pa…

1
Dale Smith: Why Are Multi-Point Inspections Such a Big Deal? 20:29

3M ago20:29

20:29

Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…

1
Greg Gifford: Why Your SEO Strategy is Failing 38:51

4M ago38:51

38:51

There’s a good reason that many companies have SEO experts on their teams and spend resources and money on using the tactic in marketing activities. Well, in this episode Greg Gifford is here to help us understand why that is and why we should too. Greg Gifford is not just a name in the SEO world; he’s a force to be reckoned with. As the COO of Sea…

1
Allie Peters: Rising Through the Ranks (VP Cavender Auto Group) 16:11

4M ago16:11

16:11

Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…

1
Ryan Stewman: How to Negotiate and Close a Car Deal 41:40

4M ago41:40

41:40

Ryan Stewman (a.k.a Hardcore Closer) has never had a salaried job in his life. He has a real 'eat-what-you-hunt' mentality which fosters his consistent entrepreneurial approach to sales. In this special rewind episode, we revisit a timeless conversation with Ryan Stewman. Ryan walks through the best way to navigate negotiating and closing a car dea…

1
Retention Roadmap: Secrets to Service Success with Don Andres 28:52

4M ago28:52

28:52

There’s a delicate balance required of every service advisor. They must be able to tell customers what their vehicle needs without overwhelming them into inaction. So how do you find that sweet spot? And what can service advisors and general managers do to better support their service team? In this episode of Retention Roadmap, Don Andres, presiden…

1
EddieInService: Engaging Gen Z Customers in Dealerships 19:26

4M ago19:26

19:26

Customer retention is about more than simply providing great service. Leadership teams must know how to connect with every customer that walks through the door. From a robust tire program to leveraging video multipoint inspections, and engaging the next generation of car owners, Eddie Campbell provides innovative strategies that improve the custome…

1
Introducing Retention Roadmap: Navigating Service Success for New Car Dealerships 1:36

4M ago1:36

1:36

For every new car sold, only 30% of customers return to the dealership for regular service. But you don't have to settle for this! Welcome to Retention Roadmap, the ultimate guide for new car dealerships striving to master customer retention and service success. Discover why 70% of customers drift to independent garages once their warranty expires …

1
Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue 18:55

4M ago18:55

18:55

How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…

1
Glenn Lundy’s Blueprint for Dealership Success 41:37

4M ago41:37

41:37

Hey gang, welcome to this episode! Today, we’re not just in any studio – we’re recording right from inside the new 800% Elite Auto dealership with none other than Glenn Lundy himself. Glenn Lundy is a trailblazer in the automotive industry with a refreshingly unconventional approach to running dealerships. As the founder of 800% Elite Auto, he has …

1
Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations 23:22

4M ago23:22

23:22

Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …

1
We're Building a New Dealership from the Ground Up! 30:05

4M ago30:05

30:05

So a month and a half ago, Glenn Lundy, President of 800% Elite Automotive Club, called me. He said "Michael, I have the opportunity to build a dealership from the ground up, but I want it to be different. I want it to be a leadership training company that just so happens to sell cars." A few days later, he calls me back. He says. "It's happening, …

1
Building a Purpose-Driven Fixed Ops Agency with Aaron Watters 19:24

4M ago19:24

19:24

Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…

1
Anthony Alagona: Proven Strategies That Can Help You Increase Appointment Show Rates 38:28

4M ago38:28

38:28

Are you ready to revolutionize your approach to Business Development Centers (BDC) and transform your dealership's operations? In this episode I sit down with Anthony Alagona, the founder of Appointments That Show and a true BDC master. Anthony's innovative strategies and relentless discipline have made him a leading expert in the industry, and he'…

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Dealership Fixed Ops Podcasts

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