Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.
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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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Welcome to The Tune Up Podcast where we talk about the automotive industry and car care - specifically, the 99% of a car's life that is spent outside the dealership.
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Dealer Tech Tuesdays - Where we discuss all things dealership tech. The good, the bad, and the ugly. We believe tech can empower your dealership to conquer an ever-changing world.
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#110 From PhD to selling teslas, Becoming a top 10 used EV dealer, Decoding Elon to beat the market, Why EV mandates should end | Alex Lawrence, CEO of EV Auto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Alex Lawrence, CEO of EV Auto where we discuss: From PhD to selling Teslas, Why EV mandate should end, Decoding Elon to beat the market and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DealerOn - Put the power of the highest-converting, …
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#109 Most costly mistakes dealers are making, Why the FTC is coming after car prices, Top 3 "sleeper" risks in the car biz | Brad Miller, Head of Legal for ComplyAuto
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Brad Miller, Head of Legal at ComplyAuto where we discuss: The most costly mistakes dealers are making, Why the FTC is coming after car dealers, Top 3 "sleeper" risks in the car biz and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLA…
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Tully Williams: The Evolution of Customer Experience
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What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode d…
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#108 Building a 9-figure sales training enterprise, How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary | Andy Elliott, CEO of The Elliot Group
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andy Elliott, CEO of The Elliott Group where we discuss: How an F5 tornado changed his life, Getting raided by the FBI, Walking away from a $1M salary, and why everyone should sell cars for 1 year. This episode of the Car Dealership Guy Podcast is brought to you by: DLRdm…
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The Tune Up | Ep. 15 — Generalists vs. Specialists: Who’s Coming Out on Top?
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What are the pros and cons of specialization in auto repair? How niche should a shop be? Is it beneficial to for shops to specialize by vehicle type or type of work, or better to be a shop that does it all? The big question: what is better for business? Tune in to hear the crew’s thoughts.By Shopmonkey
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#107 Building an iconic dealer group, Where he's investing his wealth, Scaling unexpected profit centers, Future of America | Fred Beans, Owner of Fred Beans Auto Group
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59:59
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fred Beans, owner of Fred Beans Auto Group where we discuss: his iconic career in the car business, wealth-building tips from Warren Buffet, the journey from farmhand to dealership mogul, his succession plan, and much more. This episode of the Car Dealership Guy Podcast i…
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Dale Smith: Why Are Multi-Point Inspections Such a Big Deal?
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Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals…
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#106 Rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. | Eric Rea, CEO of Podium
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Eric Rea, CEO of Podium where we discuss: The rise of the A.I. employee in car dealerships, Hack to converting 99% of customers, Raising $420M for the future of A.I. and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Uber for Business - Wi…
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#105 Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership | Sanjiv Yajnik, President of Financial Services at Capital One
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One where we discuss: Secrets of the #1 auto lender, How to scale to 100M customers, What's next for car ownership, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Lotlinx - Get …
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Allie Peters: Rising Through the Ranks (VP Cavender Auto Group)
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Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as o…
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#104 Dealer Tech Expert: How car buying is evolving, #1 killer of car deals, Future of dealership tech stacks, Secret playbook to getting a dealership's attention | Chase Abbott, VP Sales at Cox Automotive ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chase Abbott, VP Sales at Cox Automotive where we discuss: How car buying is evolving, the future of dealership technology stacks, the #1 killer of car deals, and the secret playbook to getting a dealership's attention. This episode of the Car Dealership Guy Podcast is br…
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CDG EXCLUSIVE: Bernie Moreno on EV mandates, auto dealerships, digital car titles, and future of America
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Bernie Moreno, US Senate candidate, joins the Car Dealership Guy podcast to discuss the car market and why he should be the next Senator from Ohio. Bernie Moreno's campaign website: https://berniemoreno.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on th…
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#103 CDG Market Update: Are inventory levels back to the “new-normal”, Record levels of negative equity, VW drops a $5 Billion bombshell | Jessica Caldwell, Head of Insights at Edmunds
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Welcome to the third episode of The Car Dealership Guy Market Update—Brought to you by Edmunds. This segment is a monthly discussion with automotive industry experts and dealers about where our car market is today -- and where it may headed. From insider-only dealership insights to macroeconomic trends, my goal is to make you smarter and more infor…
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Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue
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How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic plann…
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#102 Electric Vehicle Expert: Inconvenient truth about electrification, EV tariff costing dealerships $100M/yr, Can the US power grid handle electrifying all cars? | Chris Nihan, President of EVready Energy ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Chris Nihan, President of EVready Energy where we discuss: The inconvenient truth about EV charging stations, whether the US power grid can handle electrifying all cars, the EV tariff costing dealerships $100M a year, best automaker EV charging programs and much more. Thi…
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#101 Dealership Data Wiz: Beating the algorithm to sell cars, How to "sell to zero", Where A.I. is actually adding value | Jeremy Nowling, Head of Digital Retailing, Rohrman Auto Group
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41:53
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeremy Nowling, Head of Digital Retailing, Rohrman Auto Group where we discuss: Beating the algorithm to sell more cars, How to "sell to zero", dealers adapting to catastrophe, where A.I. is actually adding value and more. This episode of the Car Dealership Guy Podcast is…
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Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations
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Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance …
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#100 The Auction Visionary: Selling 1.3 million cars a year, Why the gap between buyers/sellers is widening, Buying cars at 2:00 AM? | Shiv Dutt, President, U.S. Marketplace at OPENLANE
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Shiv Dutt, President, U.S. Marketplace at OPENLANE, where we discuss: Wholesaling 1.3M cars a year, buying cars at 2:00 AM, why the gap between buyers and sellers is widening and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Lotlinx - Get…
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#99 The Car Ad Maverick: Secrets to dealership profitability, Racing Porsches with VCs, is there a crystal ball for aged inventory? | Len Short, Co-founder of Lotlinx
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Len Short, co-founder of Lotlinx where we discuss: The secrets to dealership profitability, racing Porsches with VCs, Markdown doom loops, Is there a crystal ball for aged inventory? and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Cars …
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Building a Purpose-Driven Fixed Ops Agency with Aaron Watters
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Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fos…
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#98 The Dealership Mogul: Leading a $2B dealer group, Addictions to the dealership, Will November make or break the car biz? | Aaron Zeigler, President of Zeigler Auto Group
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45:35
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Aaron Zeigler, President of Zeigler Auto Group where we discuss: Leading a $2B dealer group, how anyone can run a $100M business, addictions in the dealership, will November make or break the car biz? This episode of the Car Dealership Guy Podcast is brought to you by: Au…
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#97 The Auto Tech Whisperer: The Next $300M Exit, Future of dealership technology, Rise of “vulture capitalism” | Mark Boyd, CEO of Boyd Ventures
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Boyd, a prolific automotive tech entrepreneur where we discuss: the next $300m auto tech exit, Why great ideas don’t = success, should dealers incubate tech startups? And the rise of “vulture capitalism”. This episode of the Car Dealership Guy Podcast is brought to y…
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The Tune Up | Ep. 14 — Beyond the Repair: Creative Marketing Solutions
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What if you gave every customer a $5 gift card to enjoy a coffee at the cafe down the street while they waited for their vehicle? In this episode, the crew is coming in hot with game-changing tips and advice for shop owners to create unforgettable customer experiences and a vibrant presence within their local communities. Tune in to get access to c…
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Building a Best-in-Class Service Department with Ed Roberts and Damon Egan
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What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwoo…
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#96 The TikTok Dealer: Livestreaming Car Negotiations to 1,000s, How dealers can kill on social media, Is the Cybertruck a flop? | George Saliba, Dealer Principal at J&S Mitsubishi
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with George Saliba, Dealer Principal at J&S Mitsubishi where we discuss: why he's livestreaming car buying to thousands, how dealers can kill on social media, is the Cybertruck a flop? and much more. This episode of the Car Dealership Guy Podcast is brought to you by: Car Deal…
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#95 Cyber attack testing a trillion dollar industry, “Spearfishing", Where do dealers go from here? | A special panel discussion with cyber security experts, dealers, and industry insiders
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Welcome to the Car Dealership Guy Podcast. In this special episode, I'm hosting a panel of cyber security experts, dealers, and industry insiders where we discuss: A cyber attack testing a trillion dollar industry,"spearfishing", what’s at stake and where do dealers go from here? This episode of the Car Dealership Guy Podcast is brought to you by: …
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David O’Brien: The Power of Effective Daily Team Meetings
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David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat …
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#94 Killing the dealership 'courtesy shuttle', Evolving the experience at dealerships, How dealers hacked Uber | Charles Mizrahi, Head of Automotive Partnerships at Uber
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Charles Mizrahi, Head of Automotive Partnerships at Uber, where we discuss evolving the customer experience at dealerships, killing the courtesy shuttle, how dealers hacked Uber, and much more! This episode of the Car Dealership Guy Podcast is brought to you by: AutoFi - …
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#93 Why automakers are building in the US again, What car brands make the most American cars, Something big is happening in Alabama | Jenni Newman, Editor-in-Chief of Cars.com
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jenni Newman, Editor-in-Chief of Cars.com where we discuss: Why automakers are building in the US again, What car brand makes the most American cars, and Something big is happening in Lincoln, Alabama. This episode of the Car Dealership Guy Podcast is brought to you by: T…
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Anne Lister’s Tips for Success in Fixed Operations
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Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedica…
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#92 Leading the fastest-growing car brand in America, Investing $1B on new dealerships, Hyundai's solution for fast charging? | Randy Parker, CEO of Hyundai Motor America
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Randy Parker, CEO of Hyundai Motor America where we discuss: leading the fastest-growing car brand in America, Investing $1B in new dealerships, A solution for fast charging? The Future of FSD for Hyundai. This episode of the Car Dealership Guy Podcast is brought to you b…
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#91 Why consumer financing is broken in the US, Handling $1.5B in auto loans, Why Tesla loan performance is so puzzling | Amitay Kalmar, CEO of Lendbuzz
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38:15
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Amitay Kalmar, CEO of Lendbuzz where we discuss: Why consumer financing is broken in the US, Handling 1.5B in auto loans, Auto lenders pulling out of the market, Why Tesla loan performance is so puzzling. This episode of the Car Dealership Guy Podcast is brought to you by…
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Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis
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Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet of…
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#90 Why the Canadian Gov't is the best car salesman, Selling 7,000 cars a year in Quebec, Exporting cars to the US for massive profit | Jimmy Houle, CEO of Groupe Lallier
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50:43
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jimmy Houle, CEO of Groupe Lallier where we discuss: Why the Canadian Gov’t is the best car salesman, Selling 7,000 cars a year in Quebec, What’s stopping Carvana in Canada… for now, Exporting cars to the US for massive profit. This episode of the Car Dealership Guy Podca…
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The Tune Up | Ep. 13 – Absolute Musts for Opening an Auto Shop
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Launching a successful auto repair shop is no small undertaking, but getting off on the right foot can make all the difference. Establishing the right tools and processes early on can lead to long-term benefits—more efficient operations, improved organization, an enhanced customer experience, and better insights into the business. It's also about c…
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#89 Creating unusual profit opportunities in automotive, Why service claims for EVs are shocking, Growing cyber threats to cars | Tony Wanderon, CEO of APCO/EasyCare
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tony Wanderon, CEO of APCO Holdings, home of EasyCare, where we discuss: Creating unusual profit opportunities in automotive, Why service claims for EVs are shocking, Mechanics making more than attorneys?, The growing cyber threat for cars. This episode of the Car Dealers…
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Kerri Wise: Bridging the Trust Gap with Technology
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How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network …
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#88 CDG Market Update: Why the car business looks like 2008, Selling cars on TikTok Live, Payment shock hits car buyers | Jessica Caldwell, Head of Insights at Edmunds and Zac Kinch, General Manager of ...
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Welcome to the third episode of The Car Dealership Guy Market Update—Brought to you by Edmunds. This segment is a monthly discussion with automotive industry experts and dealers about where our car market is today -- and where it may headed. From insider-only dealership insights to macroeconomic trends, my goal is to make you smarter and more infor…
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Tracy Kawa - Revolutionizing Team Dynamics - Behavioral Assessments - Leadership Communication Strategies
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What if understanding your team's unique behavioral profiles could revolutionize your company's culture? Join us as we sit down with Tracy Kawa, a key player at VTech Dealer IT who has developed an innovative behavioral assessment tool that is transforming team dynamics. Tracy shares her journey from observing human behavior to creating an assessme…
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#87 Exposing the Future of EV's, Why 70% of EV owners will never go back, Car market says “what recession?” | David Thomas, Director of Content Marketing at CDK Global
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53:44
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53:44
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we discuss: The future of EVs in America, Car market says “What recession?”, Why 70% of EV owners will never go back, How China is tipping the scales on EV production and much more! This episode of the Car De…
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How to Boost Service Department Performance with Mikey B
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How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landsc…
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#86 Building a used car dealership empire, $125M in sales in one location, "Cigars and P&L statements", Turning recon into a profit center | Michael Kelley, General Manager of Bourne's Auto Center
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Michael Kelley, General Manager of Bourne's Auto Center, where we discuss: How to build a used car dealership empire, Crushing $125M in sales in one location, "Cigars and P&L statements", Turning recon into a profit center and much more! This episode of the Car Dealership…
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#85 Transforming how dealers buy cars, Exiting for $300M, Surprising dealership growth hacks, Which retailers pay the most for customer trade-ins? | Nate Mihalovich, CEO of The Lasso
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51:19
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Nate Mihalovich, CEO of The Lasso where we discuss: His journey from $300M exit to transforming how dealers buy cars, Which retailers pay the most for customer trade-ins, surprising dealership growth hacks, How dealers out-compete Carmax and Carvana and much more! This ep…
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Achieving Excellence in Fixed Operations with Dawn Newsome
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Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation …
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#84 Secrets to building the largest Honda store in the U.S., Betting big on small brands, 100% commission pay plans, Why leasing took over Florida, Philanthropist disguised as a car dealer? | Rita Case ...
51:47
51:47
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51:47
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Rita Case, CEO of Rick Case Automotive where we discuss: Secrets to building the largest Honda store in the U.S., Betting big on small brands, How leasing took over Florida, becoming a philanthropist disguised as a car dealer and much more! This episode of the Car Dealers…
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#83 From marketing star to CEO of 18 dealerships, Selling 20,000 cars a year, Where he's heavily investing, Fixing the Jeep Cherokee 4xe sales slump | Robert Ourisman Jr., CEO of Ourisman Automotive Group ...
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Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Robert Ourisman Jr., CEO of Ourisman Automotive Group, where we discuss: Going from marketing star to CEO, selling 20,000 cars a year, fixing the Cherokee 4xe sales slump, where he's heavily investing, fighting with automakers on inventory allocation and much more. This e…
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Maximizing Dealership Efficiency with Randy Koch
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Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we dis…
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#82 Solving the car theft epidemic, 1,000,000+ stolen last year, How theft is impacting auto insurance, Brands not at risk of vehicle theft? | Melissa High, Vice President of LoJack
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34:36
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Melissa High, VP of LoJack where we discuss solving the car theft epidemic, over 1,000,000 vehicles stolen last year, why auto insurance premiums are ripping, brands not at risk of vehicle theft, and much more: This episode of the Car Dealership Guy Podcast is brought to …
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#81 Chairman of Hyundai Dealer Council speaks out, Selling 6,000+ cars in one county, Behind the scenes of Hyundai/Amazon partnership, Do dealers and car makers still need eachother? | Andrew Wright, Managing ...
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57:37
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Wright, Managing Partner of VINart Dealerships where we discuss: What's next for the Hyundai/Amazon partnership, selling 6,000+ cars yearly in one county, whether dealers and car makers still need each other, and much more. This episode of the Car Dealership Guy Po…
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The Tune Up | Ep. 12 – Online Reviews: The New Word of Mouth Marketing
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Online reviews — get them...or die? In this episode of the Tune Up Podcast, the crew discusses why it is critical for automotive shop owners to own and manage their online presence. Learn about the obvious (and not so obvious) benefits of gathering and responding to customer reviews and discover some practical steps to boost your online reputation.…
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