Where dentists learn how to build scalable practices, make more money, and take more time off. We focus on utilizing practice ownership to achieve prosperity, wealth, and personal success. Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners and anyone aspiring to become an owner in the future.
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This show covers a range of topics related to dentistry with insights from industry professionals. Andrew and Matthew lead discussions on various aspects of dental practice. The podcast aims to provide valuable perspectives for navigating the ever-evolving landscape of dentistry. Here you will find unbiased information about the industry and tools to help in your dental practice.
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of k ...
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788: The Story Behind the Dental Heroes Podcast – Dr. Paul Etchison
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788: The Story Behind the Dental Heroes Podcast – Dr. Paul Etchison Do you want to make $1 million a year or more working three days a week or less? To find out how it’s possible, keep listening! Kirk Behrendt brings in Dr. Paul Etchison, creator and host of the Dental Practice Heroes podcast, to share how he found balance between his work and home…
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A Better Practice with Better Disagreements with Chelsea Myers
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Unlock the secrets to effective communication and leadership in your dental practice with our special guest, Chelsea Myers, a seasoned dental life coach. Chelsea's inspiring journey from overcoming personal hurdles to empowering dental professionals will leave you motivated and enlightened. Learn how self-awareness and empathy can revolutionize you…
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791: The Slow Dentistry Revolution: Why Dentists Are Changing the Way They Work – Dr. Christian Coachman & Dr. Miguel Stanley
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Whether it’s pasta or dentistry, good things take time — and great things take even longer! To help you slow down the way you practice, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend, Dr. Miguel Stanley, founder of Slow Dentistry Global Network, to explain the slow dentistry movement and how…
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790: One Word That Creates an Amazing Team – Dr. Marco Brindis
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790: One Word That Creates an Amazing Team – Dr. Marco Brindis The Beatles said it best — love is all you need! But maybe you don't love the people you see four days a week. To explain how that can change, Kirk Behrendt brings back Dr. Marco Brindis, former chairman of the prosthodontics department of Louisiana State University, to share his journe…
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Harmonizing Career Success and Personal Fulfillment with Dr. Justin Bhullar
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Can a career ever truly be fulfilling without constant growth? Join us on Dental Practice Heroes as we sit down with the insightful Dr. Justin Buller, an accomplished dentist and multi-practice owner, to uncover the profound realizations he's had throughout his journey. Dr. Buller unveils the importance of perpetual progress and sheds light on the …
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In this episode, Dr. Andrew Vallo opens up about the growth and performance of his dental practices. He shares his exciting plans for opening two more practices, focusing on his strategy of repurposing abandoned dental spaces for new ventures. Dr. Vallo also highlights the critical role of hiring and developing a strong leadership team to drive con…
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789: Why Most Dentists Fail at Goal-Setting and How You Can Succeed! – Miranda Beeson
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We all have a hundred goals we want to achieve. But without strategic planning, setting goals is not enough — especially for your practice! To explain why your goal-setting is falling short and how to make it work, Kirk Behrendt brings in Miranda Beeson, ACT’s director of education, with tools and resources to help you set realistic targets that yo…
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Achieve More by Doing Less: Strategic Delegation
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Can you imagine leading a team to success even after you're no longer there to guide them? Discover how delegation, inspired by Magellan's legendary expedition, can transform your practice. We'll bust the myth that handling everything yourself is the only path to success and explore how strategic delegation can help you avoid burnout, reduce stress…
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787: 3 Common Dental Marketing Mistakes & How to Fix Them – Andre Santos
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787: 3 Common Dental Marketing Mistakes & How to Fix Them – Andre Santos Marketing is all about ads and social media. Right? While those are key elements, there is a lot more to the process. To demystify dental marketing and help you drive growth, Kirk Behrendt brings in Andre Santos, co-founder of Pain-Free Dental Marketing, to share three common …
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How can you transform your dental assistants into heroes? Join me, Dr. Paul Etchison, alongside DPH coaches Dr. Henry Ernst and Dr. Steven Markowitz, as we unravel the secrets to training dental assistants who will not only boost your practice’s productivity but also alleviate your daily stresses. We promise you will walk away with actionable insig…
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Episode 40 - The Benefits of Quick Startups
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In this episode, Matt Brown and Dr. Andrew Vallo dive into the innovative world of quick startups in the dental industry. They explore the critical balance between time and cost, sharing Dr. Vallo's firsthand experiences with minimal construction projects and the strategic advantages of revamping older dental offices. Tune in as they discuss the im…
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786: Why Every Practice Needs a Clinical Leader – Rachel Wall
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786: Why Every Practice Needs a Clinical Leader – Rachel Wall Every practice needs a clinical leader. But being a clinical leader doesn't mean being a clinical dictator. To explain how to be a strong, collaborative leader that sets the best standards of care, Kirk Behrendt brings back Rachel Wall, CEO and founder of Inspired Hygiene, to share her b…
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From Decline to Accountability: How Dr. Chad Johnson Revamped His Dental Practice for Success
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Ever wondered how a dentist handles the whirlwind of managing multiple practices while steering through a pandemic? Join us as Dr. Chad Johnson, the dynamic owner of Veranda Dentistry and host of the Everyday Practices podcast, shares his riveting story from opening his own practice straight out of dental school to overcoming the formidable challen…
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785: Two Brilliant Clinical Minds Are Better Than One – Dr. Christian Coachman
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If you've never heard Dr. John Kois speak, now is the time! Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to talk about an upcoming, once-in-a-lifetime event with Dr. Kois and Dr. Coachman. You will hear two perspectives from two brilliant minds about optimizing clinical outcomes through digital dentistry. To le…
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps Do you wonder why patients decline treatment? Do you wish your team would get things done? Then you need to harness the power of influence! To help you understand the principles behind motivating others, Kirk Behrendt brings back Dr. Christopher Phelps, CEO of Th…
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The Top 5 Elements for a Successful, Stress-Free Dental Practice
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Ever feel like you're drowning in the daily grind of running your dental practice? Discover how to reclaim your time and sanity in our monumental 500th episode of Dental Practice Heroes! I share the top five crucial elements to leading a successful dental practice without burning out. Text us your feedback! the DPH Hero Collective will teach you ho…
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Episode 39 - Creating a Work-Life Balance w/ Paul Etchison
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In this episode, Paul Etchison of Dental Practice Heroes shares his journey of reducing clinical days to focus on the procedures he loves while growing his dental practice. He discusses the significance of hiring associates and hygienists, setting intentional growth targets, and establishing a strong online presence to enhance patient experience an…
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan If you're a general dentist, you do a little bit of everything. But there's a way to reduce competition, attract your ideal patients, and work less without doing it all. Having a niche is the best way to grow your practice, and today’s guest shares…
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A Simple Framework for Issue Resolution with Team
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Can communication issues ruin your dental practice? Discover how mastering difficult conversations can transform your team dynamics and elevate your office culture. In this episode of Dental Practice Heroes, I share a powerful framework for addressing team problems head-on, featuring a real-life incident with a chronically late employee from my own…
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P.
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P. We think we know about drugs and the people who use them. But there is so much we get wrong — and it could be harming our patients! To help you prevent harm and improve your prescribing practices, Kirk Behrendt brings back Tom Viola, “Mr. Pharmacology” and founder of Pharmacology Declas…
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola A new patient calls your office. They're PPO and ask the dreaded insurance questions. What do you say to bring them in? If you're feeling stuck, keep listening to this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s C…
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Unlock the secrets to achieving a near-perfect AR in your dental practice with insights from our expert guests, Dr. Steve Markowitz and Dr. Henry Ernst. Learn how to consistently track key metrics like AR days and aging claims to maintain a high collection rate. Our guests emphasize the importance of distinguishing between patient payments and insu…
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In this podcast episode, Matt and Dr. Vallo discuss the transition from dentist to dental group CEO, emphasizing team culture, delegation, and the shift from production income to building equity. The conversation offers practical advice for dentists aiming to excel as CEOs and grow their practices.
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780: Why You Shouldn't Ignore Sleep in Your Dental Practice – The Business of Sleep Explained – Dr. Mark Murphy
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Too many people have sleep apnea — and too many people go undiagnosed and untreated! There is a way to help these patients, and that is to include dental sleep medicine in your practice. To help you do it effectively, Kirk Behrendt brings back Dr. Mark Murphy, executive director of the International Academy of Sleep, with advice for helping sleep-d…
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Expand your Practice with an Associate with Dr. Ben Kacos
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Thinking about expanding your dental practice by adding associates? Discover the crucial factors that determine the right timing and strategy to effectively integrate new team members with insights from Dr. Ben Kacos of Shreveport Dental Solutions. We uncover the common pitfalls practice owners face, whether it's bringing on associates too late due…
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779: The Restorative Diagnostic Practice – Dr. Jim McKee
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You're always busy — yet you make no money! Being a referral-based, fee-for-service, and diagnostic practice is the way to fix it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to successfully build this type of practice. Enjoy dentistry while still making money! To learn how, listen to Episode 779 of The …
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778: Are You Billing Your Full Fee? – Ariel Juday
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You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of e…
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How to "Specialize" only in the Procedures you Enjoy in your Practice
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No more class II's! Ever wondered how to pivot from general dentistry to becoming a specialized provider in your practice? Join us on this episode of Dental Practice Heroes as Dr. Paul Etchison chats with Dr. Dan Briskie and Dr. Taher Dhoon from the Colorado Surgical Institute. We share our personal journeys and insights on transitioning from routi…
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Episode 37 - Data-Driven Dentistry with Steven Jensen
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Join Matt and Andrew in a deep dive with Steven Jensen, VP of Business Development at Dental Intelligence, as they explore the evolving landscape of the dental industry. Discover key data trends shaping practices, from rising cancellations to the integration of specialty services. Uncover the power of data-driven decisions, patient retention strate…
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777: Why Objections Are a Gift – Miranda Beeson
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Objections are a normal part of your practice. They are also opportunities if you change your mindset! To help you reframe objections and see them as gifts, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with advice and strategies so you can overcome the most common objections you hear in your office. Help more of your pati…
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What if your entire dental team could be your secret weapon to boost case acceptance and patient care? We share why every team member's belief in the value of dental treatments is crucial and how understanding the risks of untreated cavities can turn every patient interaction into an opportunity for improved health outcomes. Gain practical insights…
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez To create the best experience for your patients, you need the best people on your team. To show what that looks like, Kirk Behrendt brings back Dr. Charlie Ward and his amazing assistant, Ale Gonzalez, to share their tips for cultivating a great team relationship. …
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne Do you want to trade more time at the office for less energy, less money, and less memories with your family? If you want to stop giving up your time for write-offs, don't miss this episode! Kirk Behrendt brings back D…
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Can keeping an underperforming employee really harm your dental practice more than having an empty seat? Join me, Paul Etchison, as we confront this critical question in today's episode. We’ll draw parallels to a rowing team to discuss the tough decisions you face when dealing with underperforming staff. Explore the immediate and long-term impacts …
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Episode 36 - Elevating the Patient Experience
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Join Matt Brown and Dr. Andrew Vallo this week, as they unveil the secrets to elevating patient experience. Inspired by the legendary Ritz-Carlton, they reveal dynamic strategies like written systems, role-playing, and facility audits that transform dental practices. Uncover the art of swift issue resolution, powerful apologies, and innovative solu…
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774: Ideal Dentistry and the Importance of Comprehensive Care – Dr. Christian Coachman & Dr. Rick Roblee
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Dentistry uses modern technology — but the dentistry that's done is not always modern. We are still treating symptoms rather than identifying the cause, and this leads to further problems down the line. There is a better way to help patients, and Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his mento…
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How to Grow your Hygiene Production in this Market Rachel Wall
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Discover the secrets to creating a thriving dental hygiene department with Rachel Wall, founder and CEO of Inspired Hygiene. Learn how to attract and retain skilled hygienists, boost departmental productivity, and enhance patient care and profitability. We tackle the pressing issue of hygienist shortages and the shift towards flexible roles, offeri…
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773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin Groth
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773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin Groth Do you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk…
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772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela Heathman
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772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela Heathman If you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s…
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Boosting Case Acceptance and Trust in Your Practice with The DPH Coaches
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Unlock the secrets to boosting your dental practice's case acceptance with expert insights from Dr. Henry Ernst and Dr. Steven Markowitz. Discover how even the smallest improvements in this area can have profound effects on both your financial success and the quality of patient care. This episode of Dental Practice Heroes is packed with practical t…
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Episode 35 - Secret to Success: The Morning Huddle
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The podcast episode delves into the significance of morning huddles in dental practices, underscoring their pivotal role in fostering success. The hosts stress the active participation of all team members, including the dentist, in these huddles, emphasizing leadership, accountability, positivity, and gratitude. They highlight the detrimental effec…
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771: How Do We Create a Patient-Centric Care Plan? – Katrina Sanders
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771: How Do We Create a Patient-Centric Care Plan? – Katrina Sanders There are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centr…
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What if you could slash your dental practice's supply budget to under 5% of collections without compromising quality? This episode unpacks essential strategies to help you achieve this goal. We discuss how increasing production and collections, rather than just cutting expenses, can effectively lower your overhead. We explore six key reasons why su…
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770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina Byrne
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770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina Byrne If you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and max…
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769: 1 Tip for Team Problem Solving – Miranda Beeson
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You have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember…
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How to use Confidence for More YES's with Colorado Surgical Institute
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Can you really afford to wait to implement new clinical skills? Discover how immediate action can skyrocket your confidence in dental practice! In this episode of Dental Practice Heroes, we break down the barriers to achieving both external and internal confidence essential for providing exceptional patient care. Learn from our personal experiences…
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Episode 34 - How Digital Workflows Can Optimize Efficiency with Dr. Sausha
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In this episode, Matt and Andrew are joined by Dr. Sausha Toghranegar. They discuss the advancements in digital workflow in dentistry, focusing on full arch implant cases. They emphasize the importance of digital technology, case selection, mentorship, and continuous learning in mastering full arch implant dentistry. Providing valuable advice for d…
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768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany Lamberton
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768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany Lamberton Your body is interconnected. If you’ve hurt your neck, you’ve probably hurt your jaw joints. But if they go hand in hand, why don't more dentists collaborate with their medical colleagues? To break down the barriers between dentistry and medicine, Kirk Behrendt brings i…
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Whether Selling or Not...Maximizing your Practice Value with Elijah Desmond
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Unlock the secrets to a successful dental practice sale with industry expert Elijah Desmond! Ever wondered how to maximize your practice's value and ensure a smooth exit? Tune in to discover why understanding and improving key financial metrics like EBITDA is crucial—years before you even think about selling. Elijah clears up common misconceptions …
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767: The Dentist’s Life Management System – Dr. Christian Coachman & Dr. Konstantin Kross
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Do you want a more balanced life, but don't know where to start? It’s not as complicated as you think! To help you simplify the process, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, and his guest, Dr. Konstantin Kross, to share the dentist’s life management system, a simple way to organize your time and energy …
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