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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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When times get tough, this is your moment to shine as a Caring Leader®! Building team resilience keeps everyone strong, adaptable, and ready to tackle challenges. You’re the key to reducing stress and burnout, ensuring your team stays focused and energized. In this video, I’ll show you exactly how to build a resilient team that’s built to thrive, n…
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377: How to Have Difficult Conversations At Work
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As a Caring Leader®, tough conversations are your power move! Tackling issues head-on keeps your team performing and prevents bigger problems later. Addressing conflicts and giving feedback builds trust and helps your team grow. If you truly care about your team, mastering difficult conversations is a must—learn how in this video! WHEN YOU’RE READY…
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376: Remote Leadership Vs In-Person - What To Do Differently
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As a business leader, it’s essential to switch gears when managing remote versus in-person employees. Your remote team needs clear communication, trust, and autonomy, while your in-person crew thrives on face-to-face interaction and office energy. The key is adapting your approach to meet their different needs. When you do, your team feels empowere…
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375: Can You Lead a Team Remotely and Still Show Care?
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Leading a remote team means showing you care, even from afar, to build strong connections. In this video, I’ll share tips for staying connected, no matter the distance. When your team feels valued and supported, they’ll stay motivated and work seamlessly together. You’ve got this—just show them you care, and watch the magic happen! WHEN YOU’RE READ…
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As a caring leader, your goal is to make meetings engaging and productive, not dull. Energizing, efficient meetings keep your team focused and motivated to contribute. Active listening skills can enhance productivity and create a space where people feel excited to participate. Use these techniques to turn your meetings into moments where everyone s…
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Earning respect at work starts with how you show up daily, focusing on caring leadership rather than relying on titles or authority. By listening to your colleagues, valuing their concerns, and genuinely supporting their success, you build trust and respect. People tend to respect those who respect them first, making mutual understanding key. This …
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372: Getting to the Heart of the Matter - an Interview with KeyAnna Schmiedl
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As a business leader, it’s crucial to move beyond superficial observations and confront uncomfortable truths. Addressing deeper issues directly allows you to uncover root causes, make informed decisions, and implement effective solutions. This approach fosters trust and transparency within your team while driving innovation and resilience. Embracin…
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As a leader, it’s crucial to step outside your own perspective to build empathy, make better decisions, and strengthen team connections. Embracing others’ viewpoints ensures every voice is heard, which leads to greater team value and insight. Learning to agree to disagree and listening without needing to agree can transform your leadership and orga…
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370: B-Corp COO Offers Leadership Lessons -An Interview with Mark Frein
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In a corporate workplace, leading with empathy and authenticity is crucial for creating a supportive and motivated team. This heart-centered leadership fosters trust, enhances communication, and aligns the team with the company’s mission. Mark Frein, COO of Oyster, emphasizes the importance of continuous learning, self-reflection, and embracing vul…
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369: How to Introduce Yourself as a New Team Manager
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In this episode, we discuss how new team managers can succeed by adopting a mindset of active listening and caring leadership. By building authentic connections and fostering trust, you can create a supportive environment where communication and collaboration thrive. This approach helps inspire confidence, easing your transition into leadership whi…
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368: Shaping the Future for Women of Color - An Interview with Carmen Randolph
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In this episode, Carmen teaches the power of deep emotional intelligence in connecting with and inspiring others, as well as the necessity of courage in upholding one’s values during difficult times. She emphasizes the importance of overcoming biases to build authentic relationships based on understanding and trust. Additionally, Carmen highlights …
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367: The Reason Why Employees Quit Nobody Talks About
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Identifying why your company keeps losing good employees is crucial because retaining top talent is essential for productivity, innovation, and a positive workplace culture. High turnover is costly, both financially and in terms of lost knowledge and experience. By addressing the reasons for departures, you can boost employee satisfaction, engageme…
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366: Discovering Resilience Through Difficulty - An Interview with Carla Fox
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In today's dynamic business environment, resilience is essential for effective leadership, enabling you to navigate challenges with confidence. As a resilient leader, you inspire your team to persevere and transform obstacles into opportunities for growth. Carla Fox, a seasoned finance professional with over 25 years of experience, emphasizes the i…
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365: How to Play Office Politics The Ethical Way...and WIN!
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Navigating the subtleties of office politics is crucial for you, as a leader, to steer through complex scenarios and foster a positive, collaborative environment at work. Embrace your role as a caring leader. Influencing office dynamics doesn't mean pulling strings; it involves thoughtfully acknowledging diverse perspectives and being decisive. Con…
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334: Just Got Hired As a New Manager? Do THIS Week One.
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Making a fantastic first impression in your first week as a new manager is essential! By showcasing your skills, confidence, and positive energy, you can earn your team's trust and respect, creating a motivated and collaborative atmosphere. Clear communication and setting expectations from the start keep everyone aligned and working towards shared …
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When you become a better manager, you’re lifting your entire team by creating a positive work environment where everyone’s excited to give their best. This leads to increased productivity and personal growth within your team, and it's satisfying to see your decisions result in big wins for the company. Being an excellent manager also opens doors to…
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332: This Simple Communication Technique Will Make You A Better Manager
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Ever feel like you're constantly juggling tasks and managing your team, but something's still missing? Imagine unlocking a simple yet powerful technique that can transform how you connect with your team. This isn't just about getting things done; it’s about fostering genuine relationships and boosting morale. Ready to discover this secret ingredien…
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331: Bringing Women to the Table - an Interview with Kristen Palson
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As a caring leader, you understand that promoting women into leadership roles creates a welcoming, innovative space with diverse viewpoints that enhance decision-making and organizational success. Kristen Palson, Chief Operating Officer of the Simmons University Institute for Inclusive Leadership, exemplifies this approach with nearly two decades o…
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330: The Future of Leadership and Technology with Jon Fisher - CEO miingl
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Active listening and compassion are vital for understanding, morale, decision-making, and trust in leadership. In this episode, CEO Jon Fisher shares how a personal crisis taught him the importance of these qualities, helping him reconnect with his team. As CEO and Founder of miingl, Inc., Jon revolutionized digital networking with innovations like…
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329: How to Create Positive Work Environments - An Interview with Jennifer Curtin.
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In this episode, Heather chats with Jennifer Curtin, General Manager of The Beatrice, a boutique hotel in downtown Providence, Rhode Island. With nearly a decade of luxury hotel management experience, Jennifer shares her journey from her beginnings with Kimpton Hotels to her roles at the Woodmark Hotel & Still Spa and Hotel Andra. She's a great exa…
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328: This One Career Skill Could Change Your Life!
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In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.…
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327: This One Career Skill Could Change Your Life!
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In this podcast, we explore the transformative power of active listening, a skill that can significantly enhance both leadership and personal relationships. Host Heather Younger discusses how being fully present and empathetic to others' emotions and intentions fosters trust, builds stronger connections, and inspires loyalty.…
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326: The Power of Active Listening Combating Assumptions and Bias
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In this episode, we explore the importance of active listening in the workplace with a compelling scenario between Heather and Gabriela. Heather initially assumes Gabriela's tardiness is due to partying, only to learn that she has been working late from home. This revelation prompts a discussion on how assumptions and biases can harm professional r…
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In this episode, Heather explores the inevitability of change in organizations, whether it’s due to new technologies, team restructuring, or market shifts, and how to navigate it effectively through Change Management. Central to this approach is Caring Leadership, a leadership style that emphasizes empathy, support, and understanding. Whether facin…
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324: Which Comes First: Wisdom or Leadership?
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In this episode Heather speaks with Brian Lord, President of Premiere Speakers Bureau, who shares profound insights on the relationship between wisdom and effective leadership. Emphasizing the importance of seeking wisdom as a foundational element for leadership, Lord underscores the value of curiosity and a continual openness to learning from othe…
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