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Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tra ...
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Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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ITSM Podcast covering Latest Solutions & Best Practices
Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations
CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina’s best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you’re an IT professional looking to enhance your career, a designer aiming to understand IT ser ...
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Welcome to the Itsme Stha podcast, where amazing things happen.
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Share together
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Today we have Cole Knopp to help us re-watch the movie Black Panther.
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LKN will be discussing on various topics related to Profession, Up-skilling followed by Core Talks on ITIL, ITSM, Agile, Scrum and various other Best Practices.
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The Federal Leader's Playbook is a show for high performers in the public sector who want to understand the big picture trends, innovation, and technology pushing government forward.
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.
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Expert Interviews and 'How To' Audio Guides for the IT Service Management Professional - Featuring ITIL Version 3.
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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes each week!
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Welcome to the connector podcast, an ongoing conversation connecting FinTechs, banks and regulators worldwide. Join CEO and founder Koen Vanderhoydonk as you learn more about the latest available trends and solutions in the markets.
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Podcast by Paul Buffington, Swati Jain, Patrick Schuh
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IT Canvass gives the latest updates on servicenow and tutorials.
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We're focused on interviewing Subject Matter Experts to help distill the muddy waters of enterprise business solutions.
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek
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Join us for a thrilling dive into the world of AI in IT Service Management with expert Daniel Ciolek from InvGate. In this episode, Daniel spills the secrets on how AI is transforming ITSM—from supercharging response times to enhancing document privacy. Get ready for a fun and insightful journey into the future of ITSM. Don’t miss out! What do you …
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A New Age of Recruitment | ITSM Spectrum with Joe Moreton | Ep.3
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Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech recruitment bu…
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David Ratcliffe - President of Pink Elephant and ITSM Pioneer
42:48
42:48
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Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Manage…
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ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)
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34:32
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This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Ag…
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ServiceNow’s Federal CTO on Public Sector Modernization
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29:23
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Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the …
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Chris Dyer, Future of Work Expert, On 6 Surprising Ways AI Can Accelerate Your Career
35:45
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Chris Dyer is a globally recognized company culture and future of work expert, delivering keynotes for over 15 years to audiences worldwide. As a CEO managing thousands, his companies consistently earn accolades as best places to work and have been recognized five times by Inc. Magazine as some of the fastest-growing companies. Chris is ranked as I…
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ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise Assets
40:22
40:22
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Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operati…
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They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring …
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S02 E16: Elevating User Experience with ServiceNow Horizon
48:49
48:49
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In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for developmen…
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Peter Voss, AGI Co-inventor and CEO at Aigo.ai, On Making AI Smarter Without Harming Humans
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Peter Voss is the visionary founder and CEO of Aigo.ai, a pioneering company at the forefront of conversational AI and natural language processing. Over the past 15 years, Peter and his team have perfected a highly intelligent, hyper-personalized chatbot designed for enterprise customers. In 2009, Peter founded SmartAction.ai, which developed the f…
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82. Are IT people socially awkward? Debunking 4 IT stereotypes
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Are IT professionals really socially awkward? Does rebooting solve everything? Join us in Episode 82 of Ticket Volume as Matt Beran and guests Chris Chagnon, Caitlin Price, and Valence Howden dive into common IT stereotypes.They explore the evolution of IT roles, discuss the industry's gender dynamics, and share how modern IT pros use fashion as a …
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ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value
30:21
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This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer,…
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Emil Winebrand, CEO of insoundz and Audio Engineering Expert, on How AI is Improving Audio Quality
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29:36
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Emil Winebrand, the CEO and co-founder of insoundz, is a trailblazer in the AI and audio technology industry. With a master's degree in engineering from Tel Aviv University, Emil's career began deeply immersed in the tech world, taking a significant turn after a decade of service in the intelligence technology unit of the IDF (Israeli Defense Force…
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Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined …
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The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…
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Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…
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The Connector Podcast - Transforming Regulatory Reporting: How Qvonto Simplifies Compliance for Fund Reporting
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Have you ever wondered how complex regulatory requirements can be transformed into user-friendly, visually appealing reports? Gain exclusive insights from Sinan Gabel, CEO and founder of Qvonto, and his partner Christian Lysholm, CCO, as they walk us through Qvonto's groundbreaking approach to simplifying regulatory reporting for clients in Luxembo…
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Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concep…
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Episode Eleven: Experian - Putting AI and automation to work
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11:45
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Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne …
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2024 Devvies Winners with Josh Barbour and Kristina Vinson
29:55
29:55
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The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 1…
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Mastering Cyber Risk and Resilience with Melissa Cohoe
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15:45
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In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience. See omnystudio.com/listener fo…
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Operational Resilience: Beyond the Checkbox
21:43
21:43
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In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment. See omnystudio.com/listener…
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Tackling AI and Risk in Financial Services with Geoff Hauge
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10:36
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In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in …
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Navigating Operational Resilience and AI in Modern Risk Management
28:33
28:33
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In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations. See omnystudio.com/listener for privacy information.…
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Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it be…
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Adityo Prakash, Founder & CEO of Verseon, On Extending Life With AI
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Adityo Prakash is a serial entrepreneur, high-tech CEO, amateur photographer, and author who transitioned from academia to revolutionize video streaming, and is now transforming drug discovery and commercialization. As the founder of Verseon, Adityo employs deep quantum modeling and AI to expedite the identification and development of innovative ph…
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ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI
46:13
46:13
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Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. F…
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Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, …
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Tamara Steffens, MD at Thomas Reuters Ventures, Explains How Corporate VC Works
33:48
33:48
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Tamara Steffens is a seasoned tech executive with a remarkable track record in scaling teams, infrastructures, and products. She has contributed significantly to early mobile and SaaS pioneers, including Boingo, Software.com, Fusion One, and Color. Tamara has held executive roles at Microsoft and Openwave, leading large teams and driving innovation…
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ServiceNow Development, Architecture, & Success, with Chris Nanda
37:38
37:38
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OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off …
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ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success
25:42
25:42
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Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize …
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81. Women of ITSM: A community for sharing and growing with Lucy Grimwade and Sophie Hussey
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There's a reality we can't deny: the IT world is dominated by men. Fortunately, spaces like Women of ITSM emerge, an online community designed by women for women. Led by Sophie Hussey and Lucy Grimwade, this platform aims to be a safe space to share experiences and grow personally and professionally. In this episode, our host, Matt Beran, engages i…
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Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See om…
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We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as Se…
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Roy Atkinson, CEO of Clifton Butterfield, Shares Insider Tips on Mastering The Customer Experience as an IT Leader
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Roy Atkinson is a renowned thought leader in IT service management and customer service. A prolific writer, speaker, analyst, and podcaster, Roy's expertise has been featured in major tech publications. CIO Insight described him as a model for the future digital leader, and Nextiva named him one of the top 50 customer service experts of the decade …
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ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI
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With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuiti…
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Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here. See omnystudio.com/listener for privacy information.…
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Collaborative Work Management - with Doug Page and Irene Vieth
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In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…
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Kendall Clark, CEO of Stardog, On Mastering Data Science... If You're Not Technical
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42:34
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Kendall Clark is the co-founder and CEO of Stardog, a leading enterprise knowledge graph platform with prestigious customers like Morgan Stanley, Raytheon, Bosch, and NASA. He founded the company in 2016 with a vision of making data access more meaningful. Self-taught in coding during his 20s, Kendall is on a mission to help people experience "aha"…
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My Introduction Lame Talks on Apple, Steve and the Entire GEN AI thingy and then Job Search Talks.
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ServiceNow Federal Forum 2024: Seamless Innovation at Scale
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33:23
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As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen …
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Coaching, Keeping Up, And HOW DOES THIS THING WORK!?
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41:31
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Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - …
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80. NIS2 Implementation: Challenges And Tips, With Morten Eeg, Wathagi Ndungu & Gennady Kreukniet
40:12
40:12
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The NIS2 implementation deadline is upon us. Next October, the member states of the European Union and the organizations operating within their territories will need to adapt to this directive.If you work in cybersecurity and still don't know how to start this adaptation process or what needs to be taken into account to meet the deadline, don't wor…
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Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management. See omnystudio.com/listener for privacy information.…
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Episode Ten: Smart CT - keeping innovation flowing for continuous improvement
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As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has red…
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Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Stu…
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Allison Baum Gates, Venture Capitalist, On The Secrets To A Successful VC Career
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Allison has spent over a decade pioneering the of future of work as an employee, investor, and author. Her book, Breaking into Venture, offers a human perspective on succeeding in venture capital. As a General Partner at Semper Virens, she invests in technology transforming workforce, healthcare, and financial services. Allison contributes to Forbe…
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ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation
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Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured S…
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Controlled Friction and AI - wtih Di Le and Hayley Mortin
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On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…
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