The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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Roy Atkinson, CEO of Clifton Butterfield, Shares Insider Tips on Mastering The Customer Experience as an IT Leader
Manage episode 422856370 series 2986762
Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Roy Atkinson is a renowned thought leader in IT service management and customer service. A prolific writer, speaker, analyst, and podcaster, Roy's expertise has been featured in major tech publications. CIO Insight described him as a model for the future digital leader, and Nextiva named him one of the top 50 customer service experts of the decade (2010 to 2020). Roy's extensive career has included roles as an IT supervisor at the Jackson Laboratory, group principal analyst at Informa Tech, and CEO and principal advisor at Clifton Butterfield.
In this episode, you will learn:
- Roy’s Multifaceted Journey: Discover how Roy's diverse background as a polymath, polyglot, and musician influenced his career in customer service and IT.
- Language Learning and Cultural Insights: Gain insights into Roy's extensive language studies, including Spanish, French, Latin, German, Italian, and Serbian, and how this passion has enriched his personal and professional life.
- Customer Service Roots: Understand how early work experiences, from delivering newspapers to working in a busy supermarket and a bank, shaped Roy's interest and expertise in customer service and customer experience.
- Music Industry Adventures: Hear fascinating stories about Roy's 20-year career as a professional musician, his achievements, and notable collaborations with renowned artists like John Mayall, Todd Rundgren, and Don McLean.
- Transition to IT and Technology: Learn about Roy's transition from music to IT, his role in managing IT systems, and his involvement with HDI, highlighting the parallels between the evolution of digital technology in music and business.
- Evolution of Employee Experience: Explore the changes in the employee experience over the past two decades, including the shift from a technology-centric approach to a focus on user experience, the impact of consumerization, and the rise of AI in IT management.
Resource
An episode you might like about preventing AI from ruining us
230 episodes
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Manage episode 422856370 series 2986762
Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Roy Atkinson is a renowned thought leader in IT service management and customer service. A prolific writer, speaker, analyst, and podcaster, Roy's expertise has been featured in major tech publications. CIO Insight described him as a model for the future digital leader, and Nextiva named him one of the top 50 customer service experts of the decade (2010 to 2020). Roy's extensive career has included roles as an IT supervisor at the Jackson Laboratory, group principal analyst at Informa Tech, and CEO and principal advisor at Clifton Butterfield.
In this episode, you will learn:
- Roy’s Multifaceted Journey: Discover how Roy's diverse background as a polymath, polyglot, and musician influenced his career in customer service and IT.
- Language Learning and Cultural Insights: Gain insights into Roy's extensive language studies, including Spanish, French, Latin, German, Italian, and Serbian, and how this passion has enriched his personal and professional life.
- Customer Service Roots: Understand how early work experiences, from delivering newspapers to working in a busy supermarket and a bank, shaped Roy's interest and expertise in customer service and customer experience.
- Music Industry Adventures: Hear fascinating stories about Roy's 20-year career as a professional musician, his achievements, and notable collaborations with renowned artists like John Mayall, Todd Rundgren, and Don McLean.
- Transition to IT and Technology: Learn about Roy's transition from music to IT, his role in managing IT systems, and his involvement with HDI, highlighting the parallels between the evolution of digital technology in music and business.
- Evolution of Employee Experience: Explore the changes in the employee experience over the past two decades, including the shift from a technology-centric approach to a focus on user experience, the impact of consumerization, and the rise of AI in IT management.
Resource
An episode you might like about preventing AI from ruining us
230 episodes
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Similar to AI and the Future of Work
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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continue reading
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Go offline with the Player FM app!
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