show episodes
 
The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
 
Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
 
Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
 
Popular Ivanti Neurons, Ivanti Service Manager (ITSM), Ivanti Asset Manager (ITAM), Ivanti Self Service Portal, ESM Topics. Who is Gregor and a19 Consulting? Gregor has been providing Ivanti Best Practices, for Ivanti Neurons, Ivanti Service Manager (HEAT), and Asset Manager, since 1996, with tried, tested and true implementations and upgrades. Developing, streamlining workflows, business processes for fortune 500 companies and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide, ...
 
Are you an IT Manager trying to update the infrastructure to meet the business' ever changing needs while at the same time struggling to maintain stability? How to combine flexibility and reliability?Veris Associates, Inc. specializes in helping companies meet the demand of infrastructure evolution and availability through implementation of best practices processes. Our clients can sleep at night. How about you?Listen to the following articles by clicking the "Listen Now" button.
 
Need the latest education in IT Service Management, Project Management, Leadership, Team Building, Communications, Negotiation and more? Veris Associates, Inc. provides both open-enrollment and custom, on-site training for your company.The following articles are available in podcast format also. Simply click the "Listen Now" button.
 
The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.
 
PM Happy Hour is the place for frank and honest discussion about real world issues in project management. We do it in a way that’s not too dry, though it may get a bit salty from time to time. Each episode, your hosts Kim Essendrup and Kate Anderson we will cover a problem faced in project management today, and share practical advice, real-life examples and the occasional project horror story. Not only that, but every podcast is also an online class! Our host is a PMI Registered Education Pr ...
 
SkillFront SkillFront: Skill Platform For Professionals. SkillFront (https://www.skillfront.com) Is The Premier Skill Development and Official Credentialing Organization, Compliant With ISO/IEC 17024:2012 Standards For Certification Bodies. RESOURCES & LINKS: SkillFront: https://www.skillfront.com SkillFront is a public-benefit certification body that provides education and certification services. SkillFront operates under industry-approved international standards and requirements, and maint ...
 
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show series
 
Today's guest is Kenny Hosey. Kenny is a servant leader and continual learning advocate offering diverse management experience leading information technology departments, platform implementations and department transformations. At the time of recording, Kenny was Director of Service Management at AdventHealth but he has now joined Corsica Technolog…
 
Today's guest is Francis Shanahan, VP of Application Software at Peloton Interactive in New York. Peloton is the largest interactive fitness platform in the world, with a loyal community of more than 4.4 million members. They pioneered connected, technology-enabled fitness and the streaming of immersive, instructor-led boutique classes to our membe…
 
CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment. In this episode we discuss - What she wished ServiceNow implementation partners knew - What kinds of value are there? - What keeps her up at night about her ServiceNow implementation (and how to find talent) - What vict…
 
Today's guest is Thor Clark, Chief Technology Officer at Well Health in California. Founded in 2015, Well Health is upending the $3.5 trillion healthcare market by helping patients and administrators break free of antiquated communication practices. This 2021 Best in KLAS for Patient Outreach software provides medical organizations with a single co…
 
Ticket bouncing, commonly known as ticket reassignment, is where an IT incident or request ticket is passed from one team to another, before its resolution. This has a dramatic effect on lost work time for the end-user, as well as happiness, productivity, resulting in greater costs and reduced business value. In fact, it has such an effect that we …
 
Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single…
 
Today's guest is Jeff Schott, VP of Platform Automation & Global Service Delivery at Pomeroy. Headquartered in Kentucky, Pomeroy is an industry-recognized North American IT services company. They help clients in Retail, Healthcare, Financial Services and Manufacturing industries to optimize and enhance their digital infrastructures with the mission…
 
In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them. This week, the focus is on the Programme Manager and the Business Change Manager. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn…
 
Today's guest is Max Fiedler, CTO and Founder at Nomitri in Berlin. Founded in 2019, Nomitri are deep-tech AI startup who have turned cutting-edge research in the field of Embedded Visual Deep Learning into product-ready application providing an inexpensive, infrastructure-light and privacy-preserving solution to automate visual performances offlin…
 
Today's guest is Joseph Gartner, Director of Data Science at ClosedLoop.ai in Austin, Texas. Founded in 2017, ClosedLoop makes it easy and affordable for healthcare organizations to use data science to improve quality and reduce costs. Their technology consists of two key pillars: a healthcare-specific machine learning automation platform and a cat…
 
Today's guest is Jason King, Senior Director of Data Science at XSOLIS in Nashville, Tennesse. Founded in 2013, XSOLIS is a healthcare technology firm focused on improving healthcare operations. By aligning cognitive computing with clinical expertise, they are creating a new framework for decision-making. XSOLIS leverages insights gleaned from prop…
 
Typically, Service Desk agents are heavily demotivated due to receiving an influx of negative feedback, typically due to the SLA metrics that they are contractually bound to. However, when taking Experience Management into use, we have discovered that 82% of feedback the Service Desk receives is Positive. There are many challenges that Experience M…
 
In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in …
 
Today's guest is Sachin Khankhoje, SVP of Digital Technology at Tech Mahindra in Texas. Sachin is an experienced strategic technology leader who builds and scales enterprise-grade products and platforms that drive digital adoption in Fortune 1000 companies. He helps innovate, optimize and grow business by applying technology to achieve business res…
 
This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Ivanti Implementation Timeframe? Ivanti Service Manager (HEAT ISM) Implementations really vary based on business requirements. There is no quick silver bullet or cookie-cutter Scope of Work, and Estimates can vary greatly between Ivant…
 
Today's guest is Tiankai Feng, Director of Digital Analytics - Social, PR & Voice of the Consumer at Adidas in Bavaria, Germany. With over eight years of experience, Tiankai loves to combine his analytical mindset with creative thinking and apply that to all things digital. He is currently the lead in Social, PR and Voice of Consumer Analytics at A…
 
In this episode of SkillFront Magazine, we talked to SkillFront’s Yeliz Obergfell, Vice President – Professional Services, about SkillFront, the premier skill development and official credentialing organization, compliant with ISO/IEC 17021:2015 and ISO/IEC 17024:2012 standards for certification bodies. Our interesting subject for today is SkillFro…
 
CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes. In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career. Speaking of outcomes, you ever have a project go live bu…
 
Do you have many people working in remote places where the IT walk-in experience is unavailable? Do some of you end-users feel like they are missing out on certain IT services that others are receiving? Sophos had this exact challenge. Specific end-users in remote locations, in countries where IT HQ was unavailable, were desperate to receive the wa…
 
Today's guest is Rahul Kalippurayil Moozhipurath, CEO and Co-Founder at Forecasty.AI in Mannheim, Germany. Founded in 2019, Forecasty.AI enables B2B firms to take smarter and more profitable business decisions by making forecasting easy, accurate and explainable. This month, they launched the beta version of Business Desk, a no-code self-service fo…
 
Today's guest is Albert Loyola, Management Consultant in the field of AI for Human Resources at Accenture in Dallas, Texas. Albert is a Manager in Accenture’s Talent & Organization/Human Potential Consulting Practice where he leads the AI Startup Evaluation Hub & Market Ecosystem for Talent & HR. He also manages their Ecosystem Partnerships with Py…
 
With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem. More importantly, what those trends mean for you: the admins, devs, indies, and consultants. Shout out to sponsor IntegrityPro Consulting, a ServiceNow partner that brings serious Organi…
 
Today's guest is Gaurav Chakravorty, Founding Member at DevRev in California. Founded in 2020, DevRev is a business software company that brings developers and customers together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design and machine intelligence to empower devs to build, suppo…
 
Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and replacing them?SLAs have been labelled differently by ITSM thought leaders over recent years, bringing the question of whether or not they are serving a purpose to your IT organisation, or whether they ar…
 
Today's guest is Alex Sanginov, Enterprise AI/ML Product Manager at ServiceNow in San Francisco. ServiceNow makes the world of work, work better for people. They deliver digital workflows that create great experiences and unlock productivity. With over 6,000 customers, they serve ~80% of the Fortune 500 and were included on the 2020 list of FORTUNE…
 
When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when …
 
Today's guest is Ivan Bilan, Data Science and Engineering Manager at TrustYou in Munich. Founded in 2008, TrustYou help companies make better decisions, earn trust and ultimately win with feedback by giving them The Power to Listen. They understand the potential of receiving feedback from the market, from customers and from employees. When companie…
 
Today's guest is Henrik Gehrmann, VP of Engineering at Clear Labs in San Carlos, CA. Founded in 2014, Clear Labs harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating the only fully automated platform that brings together DNA sequencing, robotics and cloud-based analyti…
 
Today's guest is Daniela Moody, VP of Artificial Intelligence at Arturo. Founded in 2018 in Chicago, Arturo is a deep learning spin-out from a Fortune 500 company focused on delivering highly accurate measurement and predictive data for the Property & Casualty (P&C) Insurance, Reinsurance, REIT and PERE markets. They provide the most accurate prope…
 
So you've invested in your (new) ServiceNow platform, how do you now show the value and the ROI from the NOW platform? In order to prove the value of enabling ServiceNow, you need to start managing this asset and start creating and delivering great experiences to your end-users. But how do you start creating great experiences for your end-users, th…
 
Today's guest is Raja Gangavarapu, Vice President at Wolters Kluwer in Chicago. Founded in 1836, Wolters Kluwer is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. They help customers make critical decisions every day by providing expert soluti…
 
In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: …
 
Today's guest is Vladyslav Prytula, Head of Applied Science at Zooplus in Munich, who is a major European e-store with pet-related products. Zooplus want to continue to be at the forefront of eCommerce and they believe eCommerce to be the sales model of today and for the future. eCommerce has become one of the fastest developing areas of business w…
 
CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters. They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem. Big thanks to sponsor IntegrityPro Consulting, a Ser…
 
Project Managers are agents of change. Whether your project changes organizations, technologies, infrastructure or processes, the success of your project likely depends on *people* actually using your deliverables. But how much of your project is really focused on those people and helping them understand and make those changes? Spoiler: Kate *total…
 
Today's guest is Corey Bertram, Chief Technology Officer at Rokt in New York. Founded in Sydney in 2012 and now with offices all around the globe, Rokt is the global leader in eCommerce technology. They are powering the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, GoDaddy, Vistaprint and HelloFresh to name…
 
Today's guest is Kevin Ferguson, VP of Engineering at BentoBox in New York. Founded in 2013, BentoBox empowers restaurants to own their presence, profits and relationships. Trusted and loved by over 6,000 restaurants worldwide, BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s websi…
 
Human feelings and experiences of IT services will always be the most reliable indicator for experience. Human-centric IT puts your end-users are at the centre of every single service that is delivered, and essentially, is your target market for deliverables. In this episode of Happy in 15, Sami and Pasi dig deeper into Human-Centric IT and what it…
 
Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management…
 
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