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ITSM Podcast covering Latest Solutions & Best Practices

Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations

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CV: Gregor has been providing ITSM/ITAM/CRM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons for ITSM/ITAM, Ivanti Service Manager, Saleslogix CRM, HEAT. Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, or Infor. Any use of the software product names is descriptive of ...
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Welcome to "The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered. Each episode is packed with valuable insights on tr ...
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project management and best practice frameworks of all flavours. Our goal is to deliver the one destination that has everything you need if you are concerned about the value business gets from IT. So welcome ...
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The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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Ticket Volume

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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes each week!
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Frankly IT is the straight-talk podcast for IT leaders who want to boost the performance and efficiency of their technical teams. Tackling everything from service desk and IT project management to tech and business trends that are changing the way you work, we go off the beaten path to bring you interviews, insights, and analysis from worldwide experts and fellow tech leaders who’ve cracked the success code. Featuring practical tips and news you can use, each bi-weekly episode will leave you ...
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Podcast for those who want to take IT Experience Management (ITXM) Framework™ in use and improve Employee Experience of IT Services in large enterprises. We talk about human-centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about IT Experience Management (ITXM) Framework™, visit https://www.happysignals. ...
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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Join host Eveline Oehrlich as she dives into the human aspects of DevOps. Voted Best 25 DevOps Podcasts by Feedspot (https://blog.feedspot.com/devops_podcasts/) The human element in DevOps is often the differentiator that helps an organization achieve its goals and to be able to compete in a disruptive and digital landscape. Want access to more great content like this? Gain the tools, resources and knowledge to help your organization adapt and respond to challenges by becoming a professional ...
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Download the 14 ITSM Framework Cheat Sheet here: https://bit.ly/43PAm6z | Register to the next live webinar here: https://bit.ly/3PO6amI. There's no unique way to decide how IT teams manage the delivery of IT services to customers. Multiple frameworks can come into play — and typically, simultaneously. The beauty of it is that your plan can be nurt…
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In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impac…
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In this episode, Pasi and Sakari discuss the future of IT support. They start by talking about the recently released Global IT Benchmark Report, which highlights the importance of understanding the experience of end users. They then explore various themes related to the future of IT support, including the importance of experiences and productivity,…
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CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Magic Mind the world's first mental performance shot. Get you up to 48% off y…
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Chris Herringshaw is the Chief Technology Officer at Janus Henderson Investors, overseeing all technology aspects and serving on the Executive Committee. With over 15 years at Citadel Investment Group, he led Global Infrastructure Technology as Managing Director. Chris founded Quova, now part of NuStar, and held roles including Vice President of En…
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Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very…
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Dmitry Shapiro is a serial entrepreneur who most recently founded and is the CEO of YouAi and the popular AI app-builder MindStudio. He has a bold vision to help you index your mind which we unpack in today's conversation. Previously, Dmitry founded and led GoMeta and created the video sharing site Veoh in 2005 which launched a few months after You…
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Register to our next webinar with Gene Kim to discuss how to wire the organization to adapt to the future here: https://invgate.com/ticket-volume/live/! When it comes to understanding the future of the workplace, Christopher Dancy makes the argument that, before anything else, we have to take a good look at where we come from and where we are at to…
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Claire Agutter, founder of Scopism, discusses the evolution of service management and the role of Service Integration and Management (SIAM). SIAM emerged from the outsourcing practices in the UK public sector and has become increasingly important as organizations work with multiple service providers. The focus of SIAM has shifted from managing larg…
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As the Chief Product Officer at Alteryx, Suresh leads the product, engineering, design, and development teams that deliver innovative and scalable solutions for data science and analytics. He is also responsible for product pricing, packaging, and PLG strategies. Over the past 3 years, Alteryx has transformed into an analytics platform with market-…
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In this episode, Darren Rose, a service management consultant, discusses enterprise service management (ESM) and its practical implementation. He emphasizes the importance of collaboration and cultural readiness within organizations to successfully implement ESM. Darren also highlights the significance of measuring and reporting to understand the c…
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Ben Kus is the chief technology officer at Box, where he’s responsible for developing Box's technology vision and strategy. Previously, Ben was the VP of product management at Box. Before joining Box, he was the co founder and CTO of Subspace, an enterprise security solution that was acquired by Box. Ben’s held various leadership positions, includi…
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Forbes, 26.06.2023 Как вести бизнес в период неопределенности? Для кого санкции - это время возможностей, а для кого - причина краха? Что делать предпринимателю в современной России? И можно ли обрести счастье в эмиграции? В новом выпуске "Нефорбсов" мы поговорили с Борисом Белоцерковским, королем игорного бизнеса 90-х, который не понаслышке знает,…
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The CEO, 23.02.2024 В ефірі третій сезон подкасту The CEO. Першим гостем сезону став Антон Скрипник - співзасновник & CEO KindGeek, український підприємець та ангельський інвестор. Ведуча випуску Саша Гарсія Гаврилюк - підприємиця, Board Advisor, менторка. Цей випуск про життя підприємця присвячений пам'яті великого вчителя - Олексія Скрипника, гро…
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🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using a…
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This month's episode of ITXM Insights is about “More smiles, less time wasted”, so taking about productivity. Sami, Sakari and Pasi discuss updates, upcoming events, book recommendations, and the danger of relying solely on DEX tools. Main topic of this episode is the new Guide They also explore the business case for IT Experience Management and pr…
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Neil Mandt is a Hollywood entrepreneur, a five-time Emmy winner, and producer of the 2022 Golden Globes. A pioneer in AR and VR technology, and a pro sports owner, since getting his start in Hollywood at age 10, there's almost no award he hasn't received, and almost no new form of media he hasn't tested and improved. What we cover In this conversat…
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Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Epis…
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АйТиБорода, 20.11.2023 Сегодня постараюсь на пальцах объяснить, как генеративные нейросети убивают классическое программирование человеками, и что нас с этим всем делать. Выпуск сделан по мотивам новой лекцией из курса CS50 - "Large Language Models and The End of Programming". НАВИГАЦИЯ 00:00 Вступление 02:33 Подводка к бесполезности программистов …
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Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built na…
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Babak is the CTO of AI at Cognizant, the 34 billion market cap provider of tech services with more than 350, 000 global employees. He's the former co-founder and CEO of Sentient, a business responsible for the core technology behind the world's largest distributed artificial intelligence system. Before co-founding Sentient, Babak co-founded and was…
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Максим Спиридонов, 14.12.2023 Когда я вёл это интервью, у меня и присутствовавших в зале зрителей неоднократно округлялись глаза. Судите сами: мой гость утверждает, что за всю свою бизнес-карьеру не принял ни одного решения, не подписал ни одной платёжки и не издал ни одного приказа. У него нет умения проводить переговоры и продавать. Да он и торго…
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Register to our next live webinar here: https://bit.ly/3Vkzjtm. What do ITSM, BRM, Agile, and Project Management frameworks have in common? Kicking off this year's season of Ticket Volume, David Tomlinson invites us to explore this question. He makes the argument that any successful framework implementation doesn’t mean obsessing over which one is …
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Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EH…
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…
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Richie Cotton and his co-host Adel have published over 150 episodes of the DataFramed podcast with some amazing guests. Richie's also a data evangelist for DataCamp and a data scientist by training. He helps train DataCamp students and has been instrumental in the company's success. DataCamp has trained data teams at more than 2,500 companies, incl…
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In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book. As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate,…
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Максим Спиридонов, 09.11.2023 В новом интервью из цикла "Время прагматичных романтиков" пообщался с Женей Давыдовым, сооснователем и CEO группы компаний SETTERS, в которую входят коммуникационное агентство, образовательная платформа, онлайн-издание и инвестиционная фирма. Руководят всем этим хозяйством две семейные пары сооснователей. И Женя как ра…
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Matt Martin is on a mission to help the world make time for what matters. He founded Clockwise in 2016 to fix the time problem. Since then, he and the team have raised 76 million from exceptional investors, including Greylock, Cotu, Excel, Bain, and a common investor, the Slack Fund. More than 15, 000 organizations run Clockwise. Matt was also an e…
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Prasad Kawthekar is the Co-Founder & CEO of Dashworks, an all-in-one AI search assistant. It enables users to find any document, message, or email and to accelerate a team's productivity. With over 40+ integrations, Dashworks enables teams to find and organize their internal knowledge across apps from one place and leverage their collective experti…
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Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cor…
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The Monthly ITXM Insights February 2024Subscribe to our newsletter to keep up to date on the latest news around IT Experience Management, XLAs and Human-Centric IT at happysignals.com/itxm-insightsIn this episode, Sami, Sakari and Pasi introduce a new monthly format for the podcast where they discuss current issues in IT experience management. They…
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Noosphere Project, 01.10.2023 Гость подкаста: Максим Спиридонов - серийный технологический предприниматель, сооснователь бизнес-клуба Reforma https://reforma.business и экосистемы Wonder Family https://wonderfamily.co. В подкасте упомянут ИИ-наставник Луцилий https://t.me/OmniscienceQuest и тренажер https://t.me/StoicDiscoveryBot. Оригинальное виде…
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🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip…
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We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & s…
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Atif has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonald’s, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader. Rafiq was the first Chief Digital Officer…
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Максим Спиридонов, 08.08.2023 Почти любой клиентский бизнес - это крысиные бега. Ты постоянно ищешь заказчиков, воюешь за их деньги с конкурентами, пытаясь сбалансировать объём заказов с имеющимся в моменте объёмом рабочей силы в компании. В подобной ситуации оказался руководитель одной из софтверных компаний Арсен, участвовавший в моём "Беспощадно…
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If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …
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Dr. Eric Siegel is a leading consultant and former Columbia University professor who helps companies deploy machine learning. He is the founder of the long-running Machine Learning Week conference series and its new sister, Generative AI World, the instructor of the acclaimed online course “Machine Learning Leadership and Practice – End-to-End Mast…
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Максим Спиридонов, 17.10.2023 C Александром Лысковским мы общались в первый раз в 2013-м, ровно 10 лет назад. Я тогда вёл подкаст "Рунетология", а он возглавлял игровую студию Alawar (вы можете помнить один из её самых успешных продуктов - игру "Весёлая ферма", на которую залипали миллионы людей). На прошлой неделе мы пообщались с Сашей снова, уже …
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Juliette Powell is the founder and managing partner of Kleiner Powell International [KPI], a New York City-based consultancy. As a consultant at the intersection of responsible technology and business, she has advised large companies and governments on how to deal with the accelerating change underway due to AI-enabled technological innovation coup…
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Dave Kellogg is an advisor, director, consultant, angel investor, and blogger focused on enterprise software startups. He’s the executive-in-residence (EIR) at Balderton Capital and the principal of his own eponymous consulting business. He brings an uncommon perspective to startup challenges having 10 years’ experience at each of the CEO, CMO, and…
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Navrina Singh is the Founder and CEO of Credo AI, a Governance SaaS platform empowering enterprises to deliver Responsible AI. A technology leader with over 18+ years of experience in Enterprise SaaS, AI and Mobile, Navrina has held multiple product and business leadership roles at Microsoft and Qualcomm. Navrina and the team have been on a mission…
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ITSM митап #13 - Тамары Кулинкович, 16.01.2024 Митап организован Skademy.by и Студией Сорокина и Кулинкович. Купить все записи митапа можно здесь: https://skademy.by/it-sales-meetup-13pro-sales-driven-or-death-driven/ О докладе: У всех ли в IT стагнация? Какие прогнозы на 2024 год? Взлетев после ковида в 2021-м, продажи IT-компаний в 2022-2023 гг. …
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Register for the ITXM Summit 2024 on January 31st:https://www.happysignals.com/itxm-summitIn This Episode we talk on XLA 1.0 Contract example and recommendations, it's your first step to XLAs with your outsourcing partners. This episode is related to the XLA whitepaper published by HappySignals and Bright Horse. Summary In this episode of the IT Ex…
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DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you…
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Adam Wenchel is the CEO of Arthur, a company with a platform that gives you an immediate comprehensive AI performance solution across LLMs, Computer Vision, Tabular Data, and NLP. Adam and the team have been making AI observable for almost 5 years with Arthur. Arthur has raised over $60 million from a legendary group of investors including Index Ve…
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Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024.Join them as they dive into a captivating discu…
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Sean Behr is the CEO of Fountain, the company transforming the hiring process for hourly workers. Sean and the team have helped more than 80M applicants in 75 countries at places like Stitch Fix, sweetgreen, and gopuff. Fountain has raised $225M to date most recently through a $100M series C last June from an amazing list of investors including B C…
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Wipro is one of the largest providers of tech and tech services in the world with more than 250,000 employees. It was started in 1945 and is now the third largest software company in India with a market cap of more than $27B. We're lucky to be joined today by the leader driving Wipro's technology vision. Subha Tatavarti joined Wipro as Chief Techno…
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