Abstract: This article examines the challenge of collaboration burnout in the modern workplace and provides recommendations for leaders to facilitate productive collaboration without overwhelming employees. Drawing on research and the author's experience as an organizational consultant, key drivers of burnout are identified as excessive and ineffic…

Abstract: This research brief examines the relations between job crafting behaviors, work engagement, career satisfaction, and the moderating role of personality traits. Job crafting refers to physical and cognitive changes individuals make to their work tasks and relationships. The literature review findings indicate job crafting is positively ass…

Abstract: This article argues that the traditional SWOT analysis framework that has long been used by organizations for strategic planning is no longer sufficient in today's dynamic business environment. While SWOT provided value in the past by examining internal strengths, weaknesses, opportunities, and threats, numerous studies have shown it has …

Abstract: This research brief examines the influence of workload and work environment on employee job satisfaction. Job satisfaction is an important driver of retention, productivity and organizational success, yet the specific factors that impact it are complex. The brief reviews literature regarding the quantitative and qualitative aspects of wor…

This article examines the challenges of real-time leadership in today's fast-paced global business environment. Real-time leadership requires making decisions quickly with imperfect information, adapting plans on the fly, and motivating teams amid uncertainty. However, human cognition and organizational structures often inhibit real-time agility. C…

Abstract: This article discusses how luck plays a more significant role in career success than often acknowledged, as research has found that approximately 30% of career outcomes can be attributed to luck and being in the right place at the right time, with some studies analyzing data that show luck accounts for a sizable portion of life trajectori…

Abstract: This article discusses potential pitfalls that can arise from data-driven decision making when not properly balanced with human judgment, strategic thinking, and organizational context. Drawing on the author's experience as a management consultant, key risks are examined such as the "tyranny of metrics" when KPIs distort goals, misinterpr…

Abstract: This article examines the benefits of strategic patience and active pausing in decision-making, especially under conditions of uncertainty. While leaders are often rewarded for quick action, research shows that slowing down to gain better perspective through reducing cognitive biases, fully evaluating uncertainty, identifying creative opp…

Abstract: This article explores how perspectives shape organizational leadership and the potential for change. Research shows perspectives are influenced by cognitive biases, social roles, and mental filters more than objective reality. While ingrained, perspectives can be reframed through approaches like growth mindset training, resilience studies…

Abstract: This article provides research-backed strategies for leaders to effectively manage perceived dislike or conflict between themselves and another employee. A substantial body of research has found that interpersonal conflict in the workplace can negatively impact team dynamics if left unaddressed. However, studies also show that with open c…

Abstract: This article makes the case for why organizations should thoughtfully consider hiring and retaining older workers. As the baby boomer generation reaches retirement age, skilled older workers are leaving roles, exacerbating future talent shortages. However, extensive research demonstrates that common stereotypes about aging and its impact …

Abstract: This article discusses how leaders can discover and define their personal core values and apply those values for optimal organizational impact. It proposes that effective leadership requires having strong moral foundations built on grounded principles. Leaders are expected to demonstrate authentic commitment to values like integrity, resp…

Abstract: This article provides a framework for leaders to conduct effective coaching conversations with employees. It outlines universal principles for planning and facilitating impactful coaching discussions. The framework consists of six key stages: setting the right environment and mindset by establishing rapport and confidentiality; jointly de…

Abstract: This article examines research on generational differences in attitudes toward artificial intelligence (AI) technologies in the workplace and offers recommendations for leaders to mitigate AI-related stress among younger workers. Younger generations such as Gen-Z who have come of age with AI ubiquitous report increased anxiety that their …

Abstract: This article argues that self-referenced performance reviews are more effective for employee motivation and development than traditional peer comparison reviews. It draws on self-determination theory to explain how comparing employees to their peers undermines the psychological needs of competence, autonomy, and relatedness, diminishing i…

Abstract: This article discusses the importance of understanding neuroscience principles of how the brain learns and integrates new information with prior knowledge through its natural associative processes, as when new concepts are linked to past experiences through meaningful connections and context. Emotion is also key to effective memory and le…

Abstract: This article discusses how leaders can manage organizational friction to maximize performance. While some friction is inevitable, excessive "bad friction" in the forms of disagreements and conflicts can damage efficiency and morale. However, controlled "good friction" through healthy debates and tension around priorities can stimulate new…

Abstract: This article explores why managers often fail to meaningfully incorporate idea generation from frontline employees, despite its potential to drive improvements, efficiencies and growth. The article examines common barriers like looking externally for solutions rather than within, prioritizing the status quo, ineffective communication chan…

Abstract: This article provides a framework for implementing sustainable cultural change within organizations from the middle levels out, rather than solely top-down directives. It explores how organizations' cultures emerge through daily interactions and the limitations of leadership-mandated shifts. The concept of one's "zone of influence" is int…

Abstract: This article examines the key challenges facing organizational leadership in developing talent to navigate ongoing business transformation driven by globalization, technological disruption and societal change. Drawing from research on risks perceived by executives and practitioners, such as talent shortages inhibiting growth and untapped …

Abstract: This article discusses common reasons why organizational transformations often fail and provides a framework for more effectively leading change, exploring how resistance to change is natural but must be addressed empathetically rather than dismissively, and how establishing a strong sense of urgency for change is critical yet overlooked …

Abstract: This article examines the potential negative consequences that can arise from an overemphasis on quantitative performance metrics in the workplace, such as increased stress, risk of burnout, and lack of innovation, and presents an argument for integrating a more holistic and well-rounded approach to performance measurement that considers …

Abstract: This article explores how organizations can better leverage the strengths and talents of introverted employees to maximize their impact. It begins by defining introversion as a preference for internal reflection and solitary activities versus external stimulation. Commonly misunderstood traits of introversion like need for downtime are ex…

Abstract: This article examines organic organizational structures that are more flexible and distributed as an alternative to traditional hierarchical mechanistic structures that are struggling to keep up with today’s unpredictable business environment. By adopting principles from living systems such as self-organizing teams, connected networks, an…

Abstract: This research brief examines the issue of work-family conflict and emotional exhaustion experienced by many female employees attempting to balance work and family responsibilities. The brief reviews the key drivers of work-family conflict according to academic literature, such as inflexible workplace cultures, unpredictable schedules, gen…

Abstract: This article discusses how to identify the signs of toxic work cultures in order to make informed choices about career opportunities and employers, by first defining a toxic workplace as one that diminishes well-being through lacking respect, trust, and fairness or tolerating unethical conduct. It then explores three common red flags - un…

Abstract: This article explores how effective leaders are leveraging both technology and human skills to positively transform industries in an age of increasing artificial intelligence (AI) and automation. While AI can perform certain routine tasks and analyze large datasets, it argues key qualities of human leadership like emotional intelligence, …

Abstract: This research brief examines the mediating role of job satisfaction on the relationship between work-life balance, burnout, and female employee performance. It outlines how supporting work-life balance and preventing burnout is critical for optimizing female employee engagement and productivity. An extensive literature review establishes …

In this episode, Dr. Kit Latham sits down with Megan Maygra, a nursing professional development specialist at PeaceHealth, to discuss her journey in healthcare and her experience battling bullying in the workplace. They delve into the disruption of medical education due to Covid-19, the importance of a supportive culture in healthcare, and tips for…

Join Dr. Kit Latham, CEO of Credentally, as he engages in an enlightening conversation with Emily Feugill, Operations Director at Visiting Angels, on the latest episode of Credentally's Podcast. Discover invaluable insights into the ever-evolving home care industry and the essential role of forging meaningful connections with caregivers. From strik…

Get ready for a healthcare revolution! Join host Dr. Kit Latham as she sits down with Bill Kinch, the legendary CEO of CareMax, to explore their innovative approach to healthcare that is shaking up the industry. With a focus on whole-patient care and one-stop-shop convenience, CareMax is leading the way into a new era of healthcare. In this episode…

In this episode of Credentially's Podcast, Dr Kit Latham sits down with award-winning author and host of the podcast, Dr Jonathan H. Westover, to explore why most human capital investments fail and how to fix it. They discuss the importance of treating employees with dignity and respect, viewing human capital as a form of investment, and embracing …

In this episode of the Credentially podcast, CEO Dr. Kit Latham and business developer Tjasa Zajc dive into the challenges facing healthcare today. From technology lagging behind other industries to burnout and depersonalization of healthcare workers, no topic is off limits. Join them as they discuss the impact of the Covid-19 pandemic on the indus…

Episode 3: In this episode of the Credentially Podcast, host Kit Latham interviews Myra Travin, a Specialist Learning Solutions Architect at Guidehouse. Myra shares her extensive experience and insights on onboarding and employee development in large companies, discussing topics such as the "Great Resignation" and the importance of giving employees…

Credentially’s Podcast challenges and provides key insights into the healthcare industry. In this second episode, we are joined by an industry leader to discuss the current challenges in healthcare recruitment costing organisations millions of dollars. One of the biggest challenges facing the industry is the staffing shortage and the lucrative opti…

Credentially’s Podcast is here to turn industry misconceptions completely upside down and drop knowledge bombs from some of the world's best healthcare and HR thought leaders. ‍ Join former A&E doctor and Credentially co-founder Kit Latham as he takes a deep dive into the rarely-discussed aspects of the industry — the good, the bad, AND the ugly — …