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The New Bureaucrat, is a serious – and sometimes not so serious – look at the inside job of transforming government. You will meet and get to know people, people like you, people who are changing how government works. We’ll talk about the struggle, the obstacles, the commitment it takes to persist. The New Bureaucrats have one thing in common, they are focused on results. Demonstrable, measurable results. Results that matter. And all of them are successfully applying business concepts, tools ...
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Selling real estate is easier and more fun when you have plenty of clients who like and trust you Join hosts Marguerite Martin and Alyssa Christensen as they interview successful real estate agents who are tapping into the power of community marketing to sell more homes (without selling their souls). Want to learn more about how to attract great clients by being true to who you are? Visit CommunityMarketingCourse.com
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J. Chris Bernard is passionate about ending child hunger in Oklahoma. The state is committed to leveraging the power of collaboration to solve hunger in Oklahoma by improving systems, policies, and practices. Chris believes that as a nation we have both the food and the money already available, but the challenge is coordinating all the pieces. Lear…
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David Kilgore is a communicator. In leading his 600+ employees he spends a lot of time breaking down walls because he believes it is important to enjoy work while acknowledging the impact it has on the children and families of California. As the leader of the California Department of Child Support Services, he doesn’t hesitate to jump into a projec…
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Innovation is key to state government, and California's model program, Innovation Playbook for Government Change Agents (Cal-IPGCA), is entering its 10th year. Program Chair and IPGCA founder Bekah Christensen leads the state-funded immersive experiential learning environment where trainees re-imagine enterprise-wide challenges from a whole-systems…
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Justin Brown is an energetic, passionate innovator focused on going at the root causes of poverty. A former CEO, Justin fully recognizes new ambitions demand new capabilities and new investments in the organization. He has concluded that poverty is the root cause of many of the struggles people in his state face, and addressing it has will have sig…
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Kathleen Webb has gone from theory to practice, moving from her role as Director of Performance Improvement for the California Government Operations Agency to the state’s DMV as its Chief Deputy Director. Serving 50,000 customers the DMV was infamous for stories of day-long lines, although a strike team learned that 16% of all customers waited more…
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The Environmental Council of the States (ECOS) held a session on using podcast to help tell the story of the work states are doing on the environment -- and we recorded the virtual session live as a podcast! Why not! Join me with along with Pat McDonnell, ECOS 2021 president and secretary of Pennsylvania’s Department of Environmental Protection alo…
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Technology during the pandemic enabled everything from working at home to vaccine distribution to rapid application of intelligent “bots” to help speed service to citizens in need. But with the escalating citizen needs of the future and the limited resources CIOs will need to increasingly agile. Check out NASCIO’s annual CIO survey. Check out my sp…
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The Environmental Council of the States is doing what the founding fathers dreamed of, making sure the collective learning of the 50 states gets shared. Pennsylvania’s Department of Environmental Protection Secretary Patrick McDonnell serves as the 2021 president of the council of his peers, an organization with a long reputation for collective lea…
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Driven to spend her life making a difference, former Washington State Governor Chris Gregoire started life from humble beginnings and went on to impact tens of millions of lives not only in her home state, but across the nation. During her two terms as governor she was constantly seeking facts and drove results across state agencies through routine…
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Arizona Dept of Environmental Quality has dramatically increased environmental outcomes, delivered award-winning online services, and kept agency costs flat because of a deep commitment to implementing Lean. Misael Cabrera, joined in 2011 as deputy director, became director in 2015, and has been instrumental in the success of Governor Doug Ducey’s …
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In the Air Force Bryan Snoddy picked up a passion for process, emerging from law school and ending up in state service in Texas, he works to take his team’s influence beyond processing complaints to changing the conversation. His vision is that the diverse voices of Texas get heard and respected by all. It’s a tall order but Bryan’s commitment is u…
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Henry Darwin, Chief Operating Officer for the U.S. Environmental Protection Agency, tells his story of implementing Lean first in the Arizona Department of Environmental Quality, then statewide for the Governor of Arizona, and currently for the U.S. Environmental Protection Agency. Henry’s experience has given him a deep set of beliefs about the wo…
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As our cities and nation’s capital are being boarded up for fear of violent reaction to the election, so many people are feeling the stress that experts have named it “election stress disorder.” Dr. Joseph Bernard walks through the impacts of election stress and solutions for how to process it in healthy and healing ways.…
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Butch Eley, Commissioner, Department for Finance and Administration, under Governor Bill Lee of the State of Tennessee, shares how the state has worked across its 95 counties to strike the right balance for protecting the health of the state’s people and the source of their livelihoods, the state’s businesses.…
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Adam C. Jarvis, Deputy Director of Governor Bill Lee’s Office of Customer Focused Government, is passionate about the inspiration that comes from being focused on seeing citizens who receive services from the state as customers. His job is to help bring that thinking to state government employees delivering the best possible service at the lowest p…
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Paul, Connecticut Governor Ned Lamont’s Chief of Staff, stepped into the role a week before the pandemic arrived in his state. While just prior to the new role he was serving the Governor as Chief Operating Officer, Paul stepped off the ledge into the complexity of leading the most challenging health crisis in a century. What has surprised him the …
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Drew, Missouri’s Chief Operating Officer, shares the stories of how earlier investments in leadership and management have accelerated the state’s ability to move quickly to address the challenges of the pandemic. Missouri started in 2017 on a series of cross-departmental initiatives in addition to large-scale engagements in management development. …
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Kristen has built a reputation as a remarkably clear thinker. She articulates a way of solving problems that drives to the core of the problem based on the Theory of Constraints. Blind her entire adult life, that has never stopped Kristen from being visionary. Checkout her book, Stop Decorating the Fish, Which Problems to Ignore and which Problems …
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Minnesota State Government doesn’t have to worry when its director of the state’s Office of Continuous Improvement shows up at any one of its 24 cabinet-level agencies. Joe Raasch believes in solving problems as the most powerful way to make Lean valuable. So when he comes to visit, he’s there to help solve department problems on the ground not on …
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Dr. Brown is an African American man with a highly integrated life history. I grew up in all-white Milwaukie, Oregon, a suburb of Portland. This is a conversation between one black man and one white man about the challenges we face today in this nation. Challenges that don’t have to divide us, but challenges we do need to talk about.…
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Oregon is using the power of longitudinal data to begin a long-term journey to identify -- as early in childhood as possible -- those most likely to struggle in life. The data gives the state the ability to identify those who most likely have a future that involves gang affiliation, unplanned teenage pregnancy, dropping out of school, mental health…
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Bringing his experience as a lawyer, former naval officer and business executive in high tech, Jason Jackson joined Nebraska Governor Pete Ricketts with a strategic eye on talent. Jason is working strategically through everything from figuring out the talent needed in the future to how best to attract the right people, to how to develop the interna…
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As the pandemic disrupts the daily living of the human species, government leaders are scrambling to flatten the curve. The key is to be able to see what’s happening and use data in ways that informs action. Dr. Geraghty is the chief medical officer of Esri, the global leader in the technology known as geospatial information – the dots on maps you …
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Few states have the organizational fortitude and support it takes to overhaul the structure of state government. Arkansas is well into the process of moving from 200 boards, commissions and agencies down to a manageable 15 cabinet-level departments. From the vision for rationalizing a bloated and confusing structure, Governor Asa Hutchinson charter…
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It's a pandemic, ya'll. If part of your real estate business is creating content for your community your work is important, but it can't be business as usual. Alyssa and Marguerite have been reworking blog posts, social posts, and podcast episodes to mobilize MoveToTacoma.com's platform to support the community. We talk about how we're doing that, …
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No single individual has done more to help government leaders understand their most complex problems, visualizing them in time and space, than Jack Dangermond. Growing up on a family nursery, and studying landscape design, Jack and his wife Laura founded Esri in 1969 with a vision to create a mapping and data analysis framework to create a deeper u…
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After many trips to the library in the early 1980s studying what drives productivity, Norm Bodek began taking American Executives on study missions to Japan. Now, 50 years and more than 80 study missions later, his fascination with Japanese management focused on quality and lean continues even at 87 years of age. In Japan, Norm met then translated …
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Oregon Correctional Enterprises (OCE) is one of the most admired operations of its kind in the county – and now in the world. The organization Ken runs engages adults in custody (AIC) in money-making businesses that serves to help normalize and humanize their experience in prison. Using business disciplines OCE engages 1,500 AICs and in so doing cu…
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No state has made a more substantial and broad investment in educating their people than Missouri. Meet Drew Erdmann, Governor Mike Parson’s chief operating officer and the chief advocate for transformation through education. With the Governor’s leadership and the legislatures’ full support the state is doing one thing many don’t, its investing in …
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As chief of staff to then newly elected Governor Jay Inslee, Dr. Mary Alice Heuschel led the creation, launch and management of Results Washington. The effort is widely considered the best designed system for results-driven state government in the country. Mary Alice, now with the Bill and Melinda Gates Foundation, tells the story of how the system…
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A Lean expert with a background as a general manager in the aerospace industry, Mike succeeded in blending managerial science and behavioral science to the benefit of the children of Arizona. Recently named director of the Arizona Department of Child Safety, Mike and his team have achieved a 21 percent decrease in the number of children being moved…
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Governor Ducey set in motion the design and launch of his Arizona Management System by engaging his entire cabinet and policy staff in setting goals and defining measures. Five years later his efforts have succeeded in engaging employees in making improvements at every level delivering measurable results both across the agencies and deep down into …
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Robert Shea worked in the U.S. Senate to design a comprehensive program for improving performance for the sprawling Federal Government. Shea went on to serve in The White House's Office of Management & Budget as Associate Director for Performance Management under President George W. Bush. Robert's inside perspective of the massive effort -- an effo…
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Fariborz Pakseresht is an insightful leader who understands the process of transforming organizational culture. His leadership is insightful, his appreciation for data is high, and his compassion for the people his organization serves -- and the people who do the work of serving these people -- is great. Fariborz shares the big lessons from a caree…
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Business has a single measure of success: Profits. But a city or state has dozens of critical measures and so managing government is complex work. The Chief Operating Officer is emerging as a key new role focused on efficient and effective government. The notion that 30-60 agency heads all report to the governor or mayor is absurd. Michael J. Jorda…
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Former Maryland Governor Martin O'Malley shares structure, stories, and lessons about what he sees as the answer to a crisis in western democracy. In this episode he talks about the kind of people he looked to bring onto his team -- and his belief in life-long learning and curiosity. O'Malley is an inspiration and his track record is impressive. He…
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Former Maryland Governor Martin O'Malley leveraged the management methods proven by NYPD to cut crime by more than half -- across all aspects of government -- first as mayor of Baltimore and then as governor. His pioneering efforts developing CitiStat and StateStat redefined what's possible in measurable results. No governor in modern times has a m…
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The New Bureaucrat, is a serious – and sometimes not so serious – look at the inside job of transforming government. You will meet and get to know people, people like you, people who are changing government. I will get inside their heads to understand what they are thinking. And I will get inside their hearts, and understand what drives them. We’ll…
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Both Seamus Holman of Gridwork and Justin Mafield of Eternia Web Solutions are incredibly talented web developers, and they’ve both worked with real estate agents, teams, and brokerages to create real estate websites. We ask Seamus and Justin the BIG questions, like: Do you need IDX on your real estate website? How do agents and brokerages find a w…
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New Orleans Real Estate Agent Leslie Heindel of Crescent City Living is practicing Community Marketing on a very high level. She created BeNewOrleans.com in 2017. In 2018 she sold 69 houses (her third year in the business) and wrote more than 60 blog posts. This year she’s wrapping up 365NewOrleans, a blogging project where she interviews an artist…
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Can real estate agents ever take a break? In our first episode Alyssa interviews Marguerite about how she built MoveToTacoma.com into what it is today. After 14 years actively selling real estate in Tacoma, Washington Marguerite now creates content for her Community Marketing Website MoveToTacoma.com. Instead of transacting traditionally, Marguerit…
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In this second episode, we continue to explore the music of Johann Sebastian Bach and his place as a seminal figure in the canon of western music. We look at some readings that help us focus on Bach as situated between the medieval world view and the emerging realities of individualism and discuss why his music is so influential and what it may hav…
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