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ServiceNow TechBytes

ServiceNow Community

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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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ServiceNow Podcasts

ServiceNow Community Podcasts

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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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SSH or ServiceNow Store Highlights is a weekly show from Justin’s House in which Justin reviews new or updated applications in the ServiceNow Store. Listen so you can stay up to date on what’s new or updated and discover what may be relevant to your instance of ServiceNow.
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XenTegra podcasts are about ServiceNow, Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, ControlUp, Login VSI, and other key partners to make 'end-user computing' environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence. We make enterprise digital transformation a reality! XenTegra, we are the experts in digital workspace technologies and cloud infrastructure.
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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The Otterly Owlsome Podcast with Allison and Justin. Allison is a ServiceNow Certified Master Architect and Justin is a Solutions Consultant. But we talk about more than ServiceNow, in fact, who knows what we’ll talk about!
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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.
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ServiceNow DevOps

ServiceNow Community Podcasts

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In this podcast series, we cover discoveries within the ServiceNow DevOps solution and how it connects your existing DevOps toolsets to the work you already manage in ServiceNow, and link information from the entire delivery toolchain from ideation or defect to delivery and production, providing unique insights into your DevOps activities and the data can be used to drive the automated creation and approval of change tickets.
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The Cloud Wars franchise, part of the Acceleration Economy Network, analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://accelerationeconomy.com/category/cloud-wars/ for more.
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Podcast for those who want to take IT Experience Management (ITXM) Framework™ in use and improve Employee Experience of IT Services in large enterprises. We talk about human-centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about IT Experience Management (ITXM) Framework™, visit https://www.happysignals. ...
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Healthy As Tech Talks

Larry Kaiser, Natalie Tollefson

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Welcome to the Healthy as Tech Talks — a series of conversations that focuses on the greatest challenges plaguing the world of healthcare today and how organizations are using patient-centric solutions, processes, and technologies to overcome those issues and create thriving workplaces and better patient experiences. Hear from healthcare transformation experts at Optimum Healthcare IT — ServiceNow’s healthcare partner of choice — along with industry experts and practitioners revolutionizing ...
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Welcome to TMChats, the Innovation & Community Podcast powered by TMLabs! We are an independent professional services consultancy and an Elite level ServiceNow Partner located in Australia. Here at TMLabs, we feel we’ve got so much to share with the ServiceNow community, whether you’re an experienced developer or a new customer of the platform. So we welcome you to content that's relevant, insightful, and most of all useful to help you continue along your ServiceNow journey.
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Between Two Functions

Andrew Albury-Dor & Mark Scott

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What happens between the functions? Listen, and find out. A weekly chat with someone from the ServiceNow community in a casual, funny fashion. Imagine a chat over a drink after a conference. Same energy, more ridiculous questions.
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Welcome to our monthly podcast co-hosted by the Radio Bros - Dan and Shaz. Not only are they good friends, the Radio Bros are experienced in developing and consulting for a particular cloud software. Or, as they like to put it, they are Consultant Developers. Every month, they go offline from the daily grind and wind down, casually discussing topics around their work and own experiences with anything that touches the cloud: like web dev, gadgets and everything in between. Dan and Shaz will b ...
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Inside Work

Inside Work

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This past year has upended our work lives and has given us permission to let our work selves and our real selves overlap a little more. And we’ve had time and motivation to reflect on how we want our work to fit into our lives. We want to talk about that and ask what we can do to bring more humanity to the world of work. Inside Work is brought to you by ServiceNow and is hosted by Nick Tzitzon, Amy Lokey and Robert Blackett.
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Find Flow

Sean McDermott

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Forward-facing IT organizations need more. Workflows that work. Integrations that align effortlessly. Data that delivers in real-time. Learn how IT Operations leaders who live in the belly of the beast make sense of IT service management, IT operations management, and AIOps, leveraging transformational technologies like ServiceNow, Splunk, Dynatrace, and BigPanda. The Find Flow Podcast is hosted by Sean McDermott, a member of the Forbes Tech Council and 35-year veteran of the IT operations s ...
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Modern HR

TechTarget Editorial

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Modern HR explores how technology is helping to automate human resource departments and transforming HR into a collaborative process that touches every corner of the organization. TechTarget editors talk with HR executives, consultants and vendors about the latest developments in talent management, core HR, and the employee experience, as well as the innovative strategies driving 21st-century people management that prioritizes employee growth and development.
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Welcome to Public Sector Change Makers, the newest series brought to you by Devoteam N Platform. In each episode, journey with your host, Damien Davis, Senior Director, Product Management at ServiceNow, as he shines a spotlight on transformative projects within the public sector in EMEA. Partnering a dedicated Devoteam consultant with one of our esteemed clients, we pull back the curtain to offer a deep-dive into the heart of each project. Tackling real-time challenges, we unearth the nuance ...
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At Tanium, we live, dream, and debate cybersecurity 24/7. Now, with TANIUM PODCAST, you’re in on the conversation. Go behind the scenes with our team leaders, partners, and customers in the U.S., UK, Europe, Asia, and elsewhere around the globe. We’ll discuss the latest products, perspectives, and success stories at Tanium, an innovator in security software and the industry’s only provider of converged endpoint management (XEM).
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Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.
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The AI in Action series of The Alldus Podcast breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.
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AI stocks enthusiasts, explore comprehensive insights and analysis on artificial intelligence market trends. Get the latest AI investing updates, expert commentary, and strategic investment approaches tailored for the AI industry. Uncover AI options trades and AI market forecasts designed to boost your AI investment portfolio. Join our community of forward-thinking AI investors and confidently navigate the AI revolution. Embrace the future of artificial intelligence investing.
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Welcome to Devoteam N Platform’s Travelling Postcard Series! We’re taking you on a one-of-a-kind world tour of Europe, North America and The Middle East stopping off at Devoteam offices along the way. Our world tour will stop in 9 countries including Denmark, the Middle East, Belgium, the Czech Republic, Spain, France, Mexico, Germany and the UK. We’ll hear from a Devoteam family member from each office who will give us the lowdown on what it’s like to be part of the Devoteam family, excitin ...
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Futurum Tech Webcast Leading tech analysts from The Futurum Group share weekly deep dives on the latest tech news, new products and services, mergers, earnings, regulations, and more. The Futurum Tech Webcast will keep you current on what’s happening in the tech space — from startups to industry leaders, emerging tech, and what’s ahead for industries across the globe, along with interviews with tech industry leaders and experts. Subscribe now and stay connected to this exciting journey into ...
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Welcome everyone, to the Digestible Dynamics Podcast! If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you. The Digestible Dynamics Podcast is a dedicated to ...
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The Black Scholars Podcast

Black Scholars Publishing

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Educators, elevate your professional development and career with The Black Scholars Podcast – your go-to resource for insightful, genuine, and thought-provoking content tailored to the challenges you face daily. Stay informed with in-depth discussions and solution-oriented research. And, for access to exclusive interviews, career advice, and book reviews, consider subscribing today (via Apple Podcasts). It’s not just a podcast; it’s a toolkit for your growth in the educational and profession ...
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In these podcasts, we talk to thought leaders in the area of enterprise architecture and discuss how enterprise architects can deliver maximum value to the enterprise, nonprofit, or government organizations they work for. If you would like to feature on this podcast contact Will Hardison, podcast@bizzdesign.com.
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Welcome to “Capital H,” a podcast series from Deloitte Consulting’s Human Capital practice. Hosted by Burt Rea, managing director for Deloitte Consulting LLP and General Manager of Bersin™, and David Mallon, VP and chief analyst for Bersin™, Deloitte Consulting LLP, the series explores the disruptive forces affecting the workplace, the workforce, and the changing nature of work itself. You’ll hear expert perspectives from business and industry leaders who are putting humans at the center of ...
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The RecruitingDaily Podcast with William Tincup is a series of conversations and interviews with thought leaders and practitioners. Each week, the topic digs into the biggest challenges faced in HR, recruiting, and the latest technology innovations you should know about. Listen & Subscribe on your favorite platform Apple | Spotify | Google | Amazon
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Today's guest is Gregg Aldana, Global Area Vice President, Creator Workflows Specialist Solution Consulting at ServiceNow. Based in Virginia, Gregg leads ServiceNow’s Global Creator Workflows Specialist Solution Consulting organization where his teams work with customers across many different countries and cultures in various industries in kick-sta…
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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal…
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SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio Management 2023‑2024 Worldwide Strategic Portfolio Management (SPM) …
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In this SSH episode I review 53 new or updated applications in the ServiceNow Store. There are 10 new releases since the last episode - Deloitte Legal Service Delivery Jump Start, Devoteam Quickstart WSD, Insight ServiceConnector, Requirements Builder Core, Requirements Builder for HR Service Delivery, Smart Connector for Genesys, Sonatype Applicat…
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In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tacklin…
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Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very…
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ServiceNow (NOW) stock has produced impressive gains thanks to its AI investments and impressive growth in various software as a service fields. Should you invest in ServiceNow as an AI investment? ServiceNow ($NOW) is a SaaS company that provides customer service, HR, and employee workflow software. The integration of AI into their products is a k…
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In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service applications, including those from Five9, Salesforce, ServiceNow, and SAP Concur. He then closes out the s…
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🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using a…
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On this episode of Marketing Art and Science, I am joined by Domino Data Lab CMO Thomas Been for a conversation on how Domino is enabling its customers to unleash the power of AI, how marketing is leveraging generative AI to facilitate the customer journey, and how its martech stack is influencing targeting, amplification, and engagement. Our discu…
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In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we look at the recent high impact telco cloud, multi-access edge computing (MEC), and APIs moves. The major cloud, edge, and API developments include the progress of Azure Private MEC in supporting manufacturer private 5G network im…
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On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal…
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On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Chronosphere’s CEO, Martin Mao, for discussion of the partnership with CrowdStrike and the recent acquisition of Calyptia. Our discussion covers: Chronosphere recently unveiled “Logs powered by CrowdStrike,” a comprehensive log storage and visualization solution, and how em…
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Episode 40 | AI Empowerment at Workday The Big Themes: Rapid innovation with Workday Extend: Workday Extend is a pivotal aspect of Workday's platform strategy. It facilitates rapid innovation, enabling quick responses to emergent needs such as workforce adjustments during the COVID-19 pandemic. The platform's flexibility empowers users to develop b…
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What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enh…
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Chris Herringshaw is the Chief Technology Officer at Janus Henderson Investors, overseeing all technology aspects and serving on the Executive Committee. With over 15 years at Citadel Investment Group, he led Global Infrastructure Technology as Managing Director. Chris founded Quova, now part of NuStar, and held roles including Vice President of En…
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Today's guest is Vikhyat Chaudhry, Co-Founder, COO and CTO at Buzz Solutions. Founded in 2017, Buzz Solutions are on a mission to Safeguard The World’s Energy Infrastructure. They are delivering the most accurate AI and predictive analytics software to power more efficient visual inspections for transmission, distribution and substation infrastruct…
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Is Microsoft the right AI investment for you? We discuss Microsoft as an AI investment, considering its role in the artificial intelligence landscape. Microsoft hosts a wide moat in business-to-business services and its ability to adapt to the software-as-a-service model. Microsoft's acquisitions, such as GitHub and Activision Blizzard, and its foc…
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Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effec…
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In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of Google Cloud Next, focusing on new product enhancements around AI, Workspace, and security. He also discusses other enterprise application vendors that made significant announcements this week, a…
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In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review the major mobile ecosystem moves to make AI open, responsible, and transparent including Intel’s Enterprise AI proposition emphasizing open industry software for developer productivity, Qualcomm’s Responsible AI vision foc…
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Melynda Gallagher, co-owner of Lost Shoe Brewing and Roasting Company, recounts her transition from corporate accounting to entrepreneurship. She discusses the challenges of starting the business, the balance between coffee and beer offerings, and the creation of a community-focused space. The conversation touches on the operational aspects of the …
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In this episode of Infrastructure Matters, hosts Steven Dickens and Krista Macomber cover event highlights from Google Cloud Next, The Mainframe Summit and Security Field Day. The discussion covers: Highlights from Google Cloud Next including Google's AI stack and how Google is accelerating execution to capitalize on the market opportunity. Krista …
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Today's guest is Paul Webb, Global ServiceNow Practice Leader at EY. Based in San Francisco, Paul is responsible for EY's services and solutions that leverage the platform for both IT and the Enterprise. He brings three decades of experience in IT strategy, organizational alignment, application development, systems implementation, operating model t…
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WGU President Scott Pulsipher returns to the podcast for an update on the online institution’s mission to extend the reach of skill-oriented instruction. The HBS grad argues that the focus on competency rather than credit hours democratizes college access and economic opportunity.
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As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Del…
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On this episode of the Futurum Tech Webcast – Interview Series, host Daniel Newman welcomes Dell Technologies’ John Boyle, Director, Platform Strategy, and Amy Price, Senior Manager, Portfolio Evangelist to discuss Dell’s recent study and research report, done in partnership with The Futurum Group, on-device trust and hardware-assisted security. Th…
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On this episode of DevOps Dialogues: Insights & Innovations, I am joined by The Futurum Group’s Stephen Foskett and Keith Townsend, for a conversation on the impact of AI and Generative AI on DevOps, application modernization, and innovative development methodologies. The discussion covers: How the integration of AI, including Generative AI (GenAI)…
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On this episode of the Futurum Tech Webcast - Interview Series, host Daniel Newman is joined by Hammerspace's David Flynn, Founder and CEO, for a conversation on the cutting edge of AI and storage technologies. Our discussion covers: The background of David Flynn's role and the revolutionary technology developed at Fusion-IO The major challenges En…
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Dmitry Shapiro is a serial entrepreneur who most recently founded and is the CEO of YouAi and the popular AI app-builder MindStudio. He has a bold vision to help you index your mind which we unpack in today's conversation. Previously, Dmitry founded and led GoMeta and created the video sharing site Veoh in 2005 which launched a few months after You…
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Today's guest is Joe McMahon, Senior Director of Special Programs at Iron EagleX. Founded in 2018, Iron EagleX is a rapidly growing small business consisting of people out of uniform who have a passion for supporting people in uniform. They are committed to “excellence in execution” and to providing mission-focused, high-quality big data and cyber …
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In this SSH episode I review 100 new or updated applications in the ServiceNow Store. There are 5 new release since the last episode - Cask GenAI Acceleration, CDW HR Jumpstart, Optimum Healthcare IT HR Vitals, Service Graph Connector for AWS API Gateway Integration and TCS Crystallus on Now for Source to Pay. Listen to this podcast as I filter thr…
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In this episode of The Futurum Tech Webcast, Saso Ivanovski, CTO of Semos Cloud joins host Keith Kirkpatrick, Research Director, Enterprise Applications at The Futurum Group to discuss the technological advances in HR Tech and the evolution of employee experience. The pair also cover issues around HR tech integration, data security, and privacy, an…
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“In less than six months. I'm already in the black.” A new Total Economic Impact report reveals how Tanium’s Converged Endpoint Management (XEM) benefits security…and spend. Host: Doug Thompson, chief education architect, Tanium Guest: Ken Smiley, director of product marketing – ITOps portfolio lead, Tanium Guest: Roy Schuster, senior director of v…
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Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider's perspective, Christian unveils ServiceNow's approach to talent acqu…
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Claire Agutter, founder of Scopism, discusses the evolution of service management and the role of Service Integration and Management (SIAM). SIAM emerged from the outsourcing practices in the UK public sector and has become increasingly important as organizations work with multiple service providers. The focus of SIAM has shifted from managing larg…
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In this episode of The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review indicators of improving 5G prospects in 2024 across key areas such as Samsung’s surging Q1 2024 financial results amid AI’s rising tide, growing worldwide 5G connections plus eSIM expansion, the FCC proposing revival of th…
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In this episode of Infrastructure Matters, hosts Steven Dickens with Krista Macomber and Camberley Bates cover the a peak at the 60th birthday party for the Mainframe, Rubrik’s IPO and AI tech from AWS to memory and CXL technology. Key moments from the conversation include: The Mainframe turns sixty, and Steve and Camberley look back and forward on…
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In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of NetSuite’s SuiteConnectNY event, focusing on new product enhancements around AI, and a new connector used to link multiple instances of the product. He also discusses several retail case studies,…
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Episode 50 | Securing the Digital Frontier The Big Themes: Multi-cloud complexity & AI: The adoption of multi-cloud environments presents significant management challenges for IT teams, including complexities in configuration, monitoring, and integration. Simultaneously, there is increasing interest in harnessing AI to enhance cybersecurity, with d…
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Today's guest is Ulrik Christensen, ServiceNow Lead at Gavdi Group in Copenhagen. Founded in 1999, the Gavdi Group is an employee-owned company with a proud heritage and an outstanding reputation for delivering award-winning SAP workforce management solutions built around human experience management. Gavdi has built an enviable reputation amongst p…
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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…
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On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…
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On this episode of DevOps Dialogues: Insights & Innovations, I am joined by Plainsight’s CEO, Kit Merker, for discussion of the impacts of AI and Generative AI on application modernization, and innovative development methodologies for overall business goals. Our conversation covers: How Plainsight's integration of visual AI and data science disting…
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The integrity of both the mainframe platform and the people within the ecosystem have kept the world's economy humming for 60 years. But don't just take it from our hosts Greg Lotko and Daniel Newman! This special anniversary episode spotlights the mainframe community, what they love about the platform, their favorite technological advancements, an…
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Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy infor…
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Another week, another hack. The MacVoices Live! panel of Chuck Joiner, Dave Ginsburg, Brian Flanigan-Arthurs, Marty Jencius, Eric Bolden, Jeff Gamet, and Guy Serle discuss AT&T’s loss of customer data that has a bit of history to it, as well as a request from India to unlock an iPhone of a political figure. (Spoiler: they said no.) [embed]http://tr…
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