Steps to Change is a learning and development podcast series that explores how we use our Steps to Change process: See It, Own It, Change It, Live It to inspire people to act differently. Each episode will look at a different learning and development focus area, providing insight into how we partner with clients globally to design and deliver impactful, engaging drama-based learning solutions that support personal development and organizational change.
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Episode 25: How might bias show up in recruitment? And what can you do about it?
30:18
30:18
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Send us a text During this episode of Steps to Change we’re discussing how bias might show up during the recruitment process. We explore how different types of biases can impact our ability to recruit a diverse pipeline and consider what strategies organizations can take to reduce biases impact in recruitment. On this episode we’re joined by Sarah-…
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Episode 24: How can do you support your organization during times of change and disruption?
35:27
35:27
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Send us a text During this episode of Steps to Change we’re discussing how to support your employees through change and challenging times of disruption. We explore how world events, internal changes, acquisitions, and mergers can all upend employee focus, engagement, and security within the workplace. We then take a deep dive through the Steps to C…
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Episode 23: How does Steps to Change support inclusive programming for the LGBTQIA+ community in the workplace?
33:34
33:34
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33:34
Send us a text During this episode of Steps to Change we’re discussing our programs that explore challenges faced by members of the LGBTQIA+ community in the workplace. We reflect on how designing content through the lens of the LGBTQIA+ community has had a positive impact for our clients and their employee population and how we helped them achieve…
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Episode 22: How do employees maintain resilience?
31:17
31:17
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31:17
Send us a text During this episode of Steps to Change we’re discussing how to support an organization’s employees to maintain a healthy amount of resliance. We discuss what might cause an individual to have lower levels of resilience, how to identify when they are running low on resilience, and ways to rebalance resilience within an organization. O…
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How do organizations establish and maintain a company’s culture? And how can our Steps to Change methodology encourage people to live it?
31:59
31:59
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31:59
Send us a text During this episode of Steps to Change we’re discussing how organizations establish and maintain their company's culture. We explore why it’s crucial to have a shared understanding of what the values actually mean to make the culture live. And we take a deeper dive into how we use a drama-based learning approach to support individual…
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Episode 20: What challenges have women faced in the workplace historically and today? And how can an experiential learning approach support a more equitable working environment for women?
31:45
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Send us a text During this episode of Steps to Change we’re reflecting on how the working landscape and environment has progressed for women over the past several decades. We’ll spend some time exploring what challenges women have faced, historically, in the workplace, the progress that’s been made to support a more equitable working environment an…
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Episode 19: How can you effectively manage across difference? And how can organizations support their population to manage diverse teams?
32:40
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32:40
Send us a text During this episode of Steps to Change we’re exploring the challenges managers face when managing diverse teams. We’ll explore the benefit of understanding one’s own personal style of communication, and how to flex that style to truly engage diverse teams. We’ll take a deeper dive into how we use the Steps to Change methodology to he…
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Episode 18: What is the Moveable Middle? How can they support an organizations diversity, equity and inclusion goals?
33:31
33:31
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33:31
Send us a text During this episode of Steps to Change we discuss a term that’s being used more and more recently in the DE&I world: the Moveable Middle. We’ll explore the concept of what is meant by the Moveable Middle and take a deep dive into discussing why galvanizing their involvement in organizational DEI efforts is crucial to reaching long te…
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Episode 17: What are Courageous Conversations? And how do you build the capabilities of having them in your organization?
32:12
32:12
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32:12
Send us a Text Message. During this episode of Steps to Change we explore the concept of the Courageous Conversation. We take a deep dive into discussing what they are, and ways to develop the skills to have an effective Courageous Conversation in the workplace. On this episode we’re joined by Paul Mason, our Resource Planning Director based in the…
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Episode 16: How do you create a shared understanding of workplace ethics in global organizations?
33:03
33:03
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33:03
Send us a text During this episode of Steps to Change we explore ways to develop a culture of ethics, in the workplace, through a behavioral lens. We discuss how we approach learning and development content within the subject matter and why establishing a shared understanding of what is ethical may not be so black and white. For this episode we’re …
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Episode 15: Why does coaching matter? And how does an interactive learning approach support developing a coaching style of management?
32:48
32:48
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Send us a Text Message. During this episode of Steps to Change we explore what makes for effective performance coaching and why it matters so much not only in the workplace, but in everyday life. We discuss why organizations come to Steps to develop a coaching style of management and share our insight and experience of designing and delivering cont…
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Episode 14: How do you bridge the generational gap in the workplace, to support more effective communication and collaboration?
31:04
31:04
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31:04
Send us a text During this episode of Steps to Change we explore the dynamics of having five different generations in the workplace. We discuss the different drivers for each generation and explore how the various, and often untrue, stereotypes might hinder communication and collaboration between the generations. We also share our insight and exper…
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Episode 13: How can organizations be more inclusive for their disabled employee population?
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27:27
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Send us a Text Message. During this episode of Steps to Change we explore how Steps programming can support raising awareness of disabilities in the workplace and ways to be more inclusive for disabled employees. We’re sharing our insight and experience of designing and delivering content on the subject matter discussing what barriers might be gett…
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Episode 12: How can interactive learning support effective customer service skills development?
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Send us a text During this episode of Steps to Change we explore what makes for engaging and effective customer service programming. We’re sharing our insight and experience of designing and delivering content on the subject matter and why empowering your employee population with good customer service skills supports customer satisfaction and the b…
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Episode 11: What makes effective and engaging performance management training programmes?
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Send us a Text Message. During this episode of Steps to Change we explore the topic of performance management development in the workplace. We’re sharing our insight and experience of designing and delivering content on the subject matter and why now, more than ever, it’s a crucial skillset for managers to develop. We discuss ways to approach the d…
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Episode 10: How do you spot the signs of mental health challenges in the workplace? And what part can you play to support people in your organization?
31:26
31:26
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31:26
Send us a text During this episode of Steps to Change we explore the topic of mental health awareness in the workplace. We’re sharing our insight and experience of designing and delivering content on the subject matter for organizations around the globe and the importance it has on supporting individuals to get help and on workplace culture. We dis…
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Episode 9: What is psychological safety and why is it important in workplace culture?
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34:18
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Send us a text During this episode of Steps to Change we explore the topic of Psychological Safety. We break down what it actually is and consider why it’s crucial to develop and cultivate in workplace culture and with your colleagues. Joining us on this episode is Elisa Criado, a Client Relationship Director at Steps, who shares her insight into S…
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Episode 8: What does being an inclusive leader mean? And how can we all be inclusive leaders?
32:07
32:07
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32:07
Send us a text During this episode of Steps to Change we explore the topic of inclusive leadership. We’re sharing our insight and experience of designing and delivering content on the subject matter for organizations around the globe. And we also break down what it actually means to be an inclusive leader and explore ways to develop inclusive leade…
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Episode 7: What are microaggressions? And are they really micro?
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36:18
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Send us a text During this episode of Steps to Change we explore microaggressions, their impact on individuals and organizational culture, and consider the fact that they might not actually be ‘micro’. As always, we’ll use our Steps to Change process of See It, Own It, Change It, Live It to highlight what microaggressions look like in our behaviors…
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Episode 6: How do we stay inclusive in a hybrid working setup?
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35:46
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Send us a text During this episode of Steps to Change we explore the ever-evolving landscape of hybrid working setups, consider how organizations can maintain a culture of inclusion in a hybrid working model, and we share what we’ve learned partnering with our clients in this area. As always, we’ll use our Steps to Change of See It, Own It, Change …
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Episode 5: What makes effective feedback conversations?
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33:57
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Send us a text During this episode of Steps to Change we explore what makes for effective feedback conversations? We explore people’s mindsets towards feedback, why it’s important to develop the skill of giving and receiving feedback, respecting opinions, providing facts and how we use Steps to Change to design impactful learning programs for our c…
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Episode 4: What makes an effective, global Anti-Harassment program?
30:27
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Send us a text During this episode of Steps to Change we explore what makes for an effective and engaging Anti-Harassment program that meets the needs of global organizations. We also consider what biases people might have about the subject matter and the different ways that harassing behaviors can manifest themselves in organizations, globally. Jo…
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Episode 3: What is our bias towards unconscious bias?
28:11
28:11
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28:11
Send us a text During this episode of Steps to Change we explore why we have biases about the concept of unconscious bias, consider its impact on learning and development design and what the future holds for unconscious bias in individual and organizational change. Joining us this episode is Elisa Criado, a Client Relationship Director at Steps, ba…
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Episode 2: What is Allyship? And how can I be an active ally?
30:17
30:17
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30:17
Send us a Text Message. During this episode of Steps to Change we explore the subject of Allyship and how we can all become an active ally. Joining us this episode is Shane Taylor, one of our US based Project & Design Managers who shares his experiences in this area, as well as why it’s important that we move from being bystanders to active allies …
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Send us a text During this episode of Steps to Change we explore the thinking behind our Steps to Change process and how we use it in partnership with our clients to support culture and behavior change. Joining us this episode is Mark Shillabeer, Director of Quality & Innovation at Steps. Mark unpacks the Steps to Change process for us and provides…
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