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Welcome to "The Business of Doing Business" hosted by Dwayne Kerrigan. Dwayne has navigated the business world for over 35 years, owning close to 30 businesses in 12 distinct industries. Today, entrepreneurship often seems more about glitz, glamour, and a celebrity venture. On this podcast, Dwayne collaborates with overlooked but accomplished entrepreneurs, delving into their journeys of forging exceptional enterprises. Join them as they share their personal journeys, lessons learned, and st ...
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Page Count

Ohio Center for the Book

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Page Count, presented by the Ohio Center for the Book at Cleveland Public Library, features interviews with authors, librarians, booksellers, illustrators, publishing professionals, and literary advocates in and from the state of Ohio.
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Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've got a better system. What if, instead, you could reach out and have someone else handle the issue for you? Through a combination of machine learning and human agents, we're working to create a total ...
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In this episode Dwayne continues his conversation with Brian Mullins about the journey of solopreneurs. With insights from Mullins' experience as a farrier, they delve into the hurdles of managing a one-person business, the importance of knowing the business side of your craft, and the significance of building a supportive team. They also touch upo…
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In this episode, Dwayne Kerrigan hosts Todd Hartley, the CEO of Wirebuzz, on the crucial psychological needs of buyers—clarity, credibility, and collaboration—and their impact on sales. They delve into practical strategies, case studies, and the importance of pricing transparency. The discussion highlights how video marketing has evolved, especiall…
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Brian Schoen, Ph.D., and Timothy G. Anderson, Ph.D., the editors of Settling Ohio: First Peoples and Beyond, discuss Ohio’s history, the inspiration for and genesis of Settling Ohio, their process for putting the book together, academic publishing, and more. Settling Ohio: First Peoples and Beyond was Ohio Center for the Book’s 2024 Great Reads fro…
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Welcome everyone! A little shopkeeping before we start. The BFBA's Focus and the Stoneleigh International are coming up at the end of this month. If you haven't already heard my most recent episode on the 2022 Focus and International, give that one a listen and it'll give you a pretty good idea as to what you can expect over there. Both are truly w…
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Welcome, everyone. We are less than a month away from the BFBA's Focus Convention and the International at Stoneleigh. It's not too late to pre order your tickets online, and I highly recommend doing so after bearing witness to the record long queues last year for people who waited to purchase theirs at the event. I've been told that protocols have…
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In this insightful episode of 'The Business of Doing Business' Dwayne talks with Jeff Roberti and they delve into the key principles that have sustained his nearly 40-year career in network marketing. Emphasizing the importance of understanding core concepts over varied techniques, Roberti shares his journey from a 24-year-old broke waiter to becom…
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Chiquita Mullins Lee and Carmella Van Vleet, authors of the picture book You Gotta Meet Mr. Pierce!, discuss the life, art, and significance of Elijah Pierce, a celebrated, self-taught Black folk artist known for his wood carvings. They share how their book grew out of Lee’s play about Elijah Pierce, their collaborative writing process, their exper…
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Today's guest is a mover and shaker in the farrier world whose efforts have received a lot of well deserved attention this past year. She's a brand ambassador for Mustad and recently had a feature article about her in the Equine Living in the Bluegrass magazine. Last year, Meghan traveled to Puerto Vallarta, Mexico as one of the clinicians in Vern …
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In this episode, Dwayne interviews Brian Mullins CJF ASF, a highly regarded farrier in the equestrian industry and the host of Mullin's Farrier Podcast. They explore the journey of finding one's purpose and establishing oneself in the world, touching on Brian's search for meaning and how he overcame challenges, including dealing with depression. Th…
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In Part 2 of the mic swap with Dwayne as the guest the conversation begins by exploring the fundamental principle that "Anything you monitor will get better," emphasizing the importance of setting benchmarks, establishing solid processes, and maintaining rigorous management oversight. He introduces a four-circle model for operational excellence and…
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Poet Sara Moore Wagner takes listeners on a deep dive into the life and legend of Ohio-born sharpshooter Annie Oakley. As the subject of Wagner’s latest poetry collection, LADY WING SHOT, Oakley appears as an allegorical figure whose stories are built on both fact and fiction—a woman irrevocably connected to the myth of the American West, the cult …
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Today's guest, is another gentleman from across the pond. You probably heard Haydn mentioned before quite fondly by Ben Benson in his episode. Haydn has even been a guest as a panelist from a discussion I recorded at Focus a couple of years back. I've had several folks explain to me the influence that Hayden has had on the farrier trade in the UK. …
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You asked and we answered. In this episode we swap the mics and the host becomes the guest. Interviewed by Charlie Kerrigan, a successful young entrepreneur, Dwayne shares his early entrepreneurial journey, his failures and lessons, and the driving forces behind his success. The conversation covers the essence of breakthroughs, the importance of cl…
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In Part 2, Dwayne dives deep into a conversation with guest Sophia Plank, an experienced practitioner in personal development and healing through various modalities. This part of the discussion spans self-reflection, the importance of asking empowering questions, and overcoming internal and external judgments in pursuit of personal and professional…
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What do ghosts, unicorns, The New Yorker, and wild wallpaper patterns have in common? James Thurber, of course. Laura and Don take Page Count on the road to give listeners an audio tour of the Thurber House in Columbus, where Leah Wharton, operations director, and Steve Andersson, a docent and educator, shed light on the life and work of the Americ…
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Welcome everyone. I met today's guest at Stoneleigh at the same time I met one of our previous guests, James Todd. As you will hear, James and Mark are great friends, and I was happy we managed to get both of them in for an interview. It was not planned, but I found it interesting that this guest and our last one both had hard learned lessons about…
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In this episode, Dwayne sits down with Sophia Plank, a multi-faceted entrepreneur. Sophia shares her incredible journey of overcoming family trauma, struggling with toxic behaviors, and finding her true purpose. The conversation spans a wide array of topics, including breathwork, fascial stretching, and spinal energetics, all of which contribute to…
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In this episode, Dwayne interviews Carrie Kish, CEO at Culture Sync, about the pivotal role of strategic self-awareness in leadership and business success. Carrie, who holds a master's degree in organizational psychology and has worked with major clients like Microsoft and Coca-Cola, discusses how personal relationships mirror professional dynamics…
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It’s summertime, and writers, you know what that means: it’s conference season! To celebrate, we’re speaking with Leah Stewart, the director of the Sewanee Writers’ Conference, one of the best and most prestigious writing workshops in the country. Stewart shares how the conference works, the changes she’s made since taking the reins as director, ti…
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Welcome, everyone. I first met today's guest at Spruce Meadows in Alberta. I had just arrived at the beautiful and expansive grounds and could not find a single staff member to direct me to Craig's competition tent. Always friendly and eager to help, Alan immediately stood up, and despite being sore from his recent back surgery, led me to where the…
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In this episode of 'The Business of Doing Business,' host Dwayne Kerrigan engages in a detailed conversation with Dr. Tim Reynolds. They discuss the importance of personal development, the necessity of developing financial literacy, and the mindset required to scale a business. Key topics include the importance of overcoming limiting beliefs, finan…
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In this episode, Dwayne Kerrigan and returning special guest Dr. Tim Reynolds delve into the interplay between personal development and business success. They discuss the impact of limiting beliefs, the crucial transition from skilled worker to business leader, and the phases of business growth. Key topics include the significance of vision, non-te…
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Straight from “the mothership of all libraries,” Guy Lamolinara, head of the Library of Congress Center for the Book, joins Laura and Don to discuss how his career evolved from aspiring dentist to journalist to thirty-four-year veteran of the Library of Congress, his formative years in Cleveland, the network of Center for the Book state affiliates,…
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Welcome everyone. Stephen Hill FWCF came highly recommended by many farriers in England while I was there for Stoneleigh. Thanks to an introduction from Jamie Hughes, I was able to sit down with him and do this interview. You will notice this common theme from many of the interviews that I did there, wherein the guests and I go into deep detail abo…
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In this episode, Dwayne delves deep into customer retention with guest Joey Coleman. Together, they explore Coleman's 'eight phases' of the customer journey, emphasizing the importance of intentional experiences from the assess phase to the advocate phase. They discuss real-world examples and the importance of small gestures in customer relationshi…
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In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The epi…
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Writer’s Digest Editor-in-Chief Amy Jones opens the magazine’s archives to take us back to a time when typewriters were king, paying markets for short stories abounded, and song sharks lurked in the literary waters. Tune in to learn what has changed in the last 100 years for writers—and what hasn’t. (Spoiler: Rejection is a constant. Typewriters an…
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I have run into today's guest several times over the years and unfortunately, our exchanges have always been brief. I was looking forward to getting to know Steffi better at Vern Powell's Puerto Vallarta clinic in Mexico, but I missed one trip and she missed the other. We finally connected at last year's Stoneleigh for long enough to be able to sit…
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In this continuation into the discussion of the 6 pillars of a spectacular life, Dwayne and Dr. Tim Reynolds delve into trust, relationship-building, and the significance of a personal mission. Through discussions on the vital role of trust in any relationship, the evolving dynamics of intimate connections, and parenting in the digital age, the con…
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In this episode, Dwayne sits down with Dr. Tim Reynolds, best-selling author, founder of Living Every Minute™, and Business Builder/Entrepreneur. They explore the essential separation of ego and true life mission, spurred by Dr. Reynolds's battle with Goodpasture's Disease and subsequent kidney transplant. The dialogue delves into proactive health …
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Hemingway called her his favorite novelist. Gore Vidal directed attention back to her work after her death. Even Rory Gilmore was spotted reading her novels in Gilmore Girls. Who was Dawn Powell, and why isn't her work more widely known? Dr. Jennifer Swartz-Levine, Professor of English and Dean of the School of Arts, Education, Humanities, and Soci…
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I met these two characters a couple of years back at my very first Stoneleigh. They played a very key role in all aspects of the competition and Focus. They helped set it up, run it, and tear it down and they stayed until the very last case had been packed up. As you will hear, Sam has a family background in theater production. So he is the reason …
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In this episode, Dwayne continues the conversation with Billy Beck about achieving self-mastery and undergoing personal transformation. The discussion explores how to create a positive identity, manage emotions, and develop empowering beliefs, all while highlighting the importance of striving to become the best version of oneself rather than chasin…
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This episode features insightful discussions on personal growth, mastery, and transformative coaching. Dwayne and Billy Beck, your guest for the next two episodes, explore the journeys of self-improvement, from mastering business and physical fitness to the philosophy of training with joy and purpose. The episode covers developing a powerful mindse…
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In a special episode recorded before a live audience at the 2024 Ohioana Book Festival, Jacqueline Woodson and Hanif Abdurraqib discuss their latest books, their artistic influences, how they define “making it” as a writer, what it was like to win the MacArthur Fellowship, how they navigate their public roles as authors, how libraries impacted thei…
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Welcome everyone. As you will hear, I met Jim Hayter a few times by this point through my travels across the pond to Stoneleigh, as well as at the World Championships in Calgary. Each time he was accompanied by his son, George. As will become quite clear during the interview, Jim is quite proud of his son and all that he has accomplished. When you …
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In this podcast, Dwayne Kerrigan and Angie Greenshields explore the multifaceted aspects of health and wellness, from diet and environment to stress and aging. Delving into critical discussions on recognizing stress, the impact of light and environment on health, and the importance of dietary choices, the conversation highlights the need for balanc…
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In an intriguing segment, Dwayne Kerrigan collaborates with clinical nutritionist Angie Greenshields to delve into the intricacies of nutrition and individual health. Angie stresses the importance of moving away from simplistic labels of food as either good or bad, advocating for a more nuanced approach that takes into account personal health needs…
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Page Count’s third season kicks off on May 21! Listen to snippets from just a few of our upcoming episodes featuring the following authors and experts: Amy Jones, Editor-in-Chief of Writer’ Digest, dips into the magazine’s archives to consider what has changed in the literary world—and what hasn’t—in the last 100 years. Jacqueline Woodson and Hanif…
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I was introduced to this gentleman under the big competition marquee at Stoneleigh. I had just run into one of my friends, Ellie-May Buckland, whose interview is also in the pipeline, and she said, you should meet James. He would make a great interview. So she made the introduction and without hesitation, James agreed to sit down and have a chat. A…
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Part 2: In this episode, Dwayne and Victoria Theriault delve deeper into the DISC model, stressing the importance of acknowledging and embracing one's personality traits. She challenges the common misconception that success hinges on being 'high D' and instead explores the role of Emotional Intelligence (EQ) in business. Victoria expands on how EQ …
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Part 1: In this first part of the episode, Dwayne sits down with Victoria Theriault, the founder of Discovering What Works and the 'Discovering You' podcast. Victoria discusses her personal journey of self-discovery that led her to a passion for DISC coaching, communication, and team-building. She shares her twenty-year evolution of finding happine…
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Laura and Don celebrate Page Count’s second anniversary by sharing some of their favorite episodes along with a few fun facts. For example, did you know that this is the sixtieth Page Count episode? Or that cotton is the traditional gift for second anniversaries? Or that Laura is only in this for the fame and glory? Finally, Don and Laura offer a q…
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I first met Douwe and his wife Naomi on my first trip to Stoneleigh. He was one of the judges that year and understandably quite busy. So while we made plans to do the interview then, it didn't work out. Last year, however, Douwe was back, but this time as part of the Dutch team and he had a little bit more time, so he made it happen. You'll hear u…
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In this part 2 special, Dwayne and Brigadier General (Ret.) Craig Nixon continues their discussion on leadership and mentorship, drawing parallels between the military and corporate worlds. The conversation covers a range of topics including the importance of CEOs being in the right places, the art of delegating authority while retaining responsibi…
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In this podcast episode, Dwayne welcomes Brigadier General (Ret.) Craig Nixon, to discuss the translation of military leadership and discipline into successful business strategies, and dive deep into the values that drive organizational culture, the essence of visionary leadership, and the role of accountability and discipline in achieving success.…
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David Weaver, executive director of the Ohioana Library Association, makes his second appearance on the podcast to discuss the upcoming Ohioana Book Festival. In addition to sharing festival highlights, including a special live Page Count conversation featuring Hanif Abdurraqib and Jacqueline Woodson, Weaver discusses his work with Ohioana, his upc…
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Welcome everyone. I'm trying to recall the first time I met this gentleman. I've known him by reputation for years and unfortunately missed a clinic he had put on up in Ontario here a few years back. Everyone who attended had great things to say, so I suffered a sufficient dose of FOMO from missing that one. I finally managed to catch up with Derek…
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This week’s episode features Phil M. Jones, a successful entrepreneur and speaker, who brings to light the significance of mastering pivotal conversational moments in sales and customer service for business success. Join us as we delve into strategies for overcoming and preventing customer objections, understanding decision-making processes, and en…
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