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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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Are you a client-facing online entrepreneur who is tired of flying by the seat of your pants and figuring things out as you go? In the Beyond The Systems podcast with Sam Whisnant, you'll get a peek into the backend of how successful multi-six and seven-figure businesses are run. With zero experience in marketing and business, Sam started working as a virtual assistant in 2019 while she was living abroad for some extra cash. She spent years learning the ins and outs of online business, dabbl ...
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Should I be doing my own bookkeeping and accounting? Is QuickBooks the best software for me to use in my business, or is there another accounting software I should be using? What’s the best way for me to process my payroll? How can I track my money and cash flow? How do I prepare for my business taxes? What do my financial statements really mean? How can I bring my business to the next level? How can I grow my business? What is the best way to create my business strategy? Should I start a si ...
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Welcome to Email After Hours by Sender Score, powered by Validity. By day, we help email senders all over the world boost their email performance. Once we’re off the clock, we interview email marketing experts to talk about email fails, spam, privacy laws, metrics that matter, content that converts—and anything else that keeps senders up at night. Nothing is off-limits. We know what works in email–and we know the road to your next great campaign is getting bumpier by the day. So, we’re makin ...
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Innova.buzz

Dr Jürgen Strauss

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The InnovaBuzz Podcast explores the minds of innovators, entrepreneurs and creatives. You’ll learn about values, strategies, tactics and mindset from some of the world’s most successful entrepreneurs. Join internationally recognised transformational marketing strategist, speaker and podcaster, Dr Jürgen Strauss, The World's Best Human-Centred Podcasting Coach , as he chats with awesome guests who are committed to innovation, service and modern marketing. Each episode is a conversation with i ...
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The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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The CX Pod

Elizabeth Glagowski

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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
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10PlusBrand

Joanne Z. Tan, Brand Strategist, 10 Plus Brand, Inc.

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https://www10plusbrand.com https://www.10PlusProfile.com 1-888-288-4533 Sign up for 10 Plus Brand’s Newsletter: https://10plusbrand.substack.com/embed 10 Plus Brand’s Youtube: https://www.youtube.com/@10plusbrand 10 Plus Brand Inc.’s founder, CEO Joanne Z. Tan started the first episode of #10PlusPodcast on July 5, 2019. Since then, we have produced hundreds of episodes on brand building and digital marketing tips, which are always thought provoking and cutting edge, as well as in-depth Inter ...
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After 15 years as a brand and business strategist and entrepreneur, building five companies and consulting hundreds of companies and thousands of entrepreneurs, I believe simplicity is the most powerful force in business. Simplicity will supercharge any business. In this podcast, my goal is to share simple ideas that will help you grow. From brand and business strategy to client acquisition, operations, leadership and personal growth, I cover all things related to growing your business. My m ...
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This is AI, hosted by Digital Strategist Jonathan Seal and Microsoft MVP Gary Pretty, is a monthly podcast dedicated to helping you cut through the hype to understand how AI is disrupting the business world. Joined by a range of fantastic guests in studio and at events across the globe to discuss the latest news, developments, and trends within the industry. Whether you’re an industry expert or just interested in how AI can solve customer experience challenges, this is the podcast for you!
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💥 RICCH NERD I help you make money on the internet ⚡Tech Entrepreneur ⚡Internet Money Consultant ⚡Celebrity Tech Mentor Empowering individuals to be the best version of themselves & and learn how to navigate through diversity. I have spent my entire career helping entrepreneurs, businesses & startups solve problems and fix customer/revenue flow! Mindset | Spiritually | Business |Technology | CEO | Entreprenuer | Business Strategist | Millionaire Mindset Transformation Coach | Business Analys ...
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From Gossip to Growth | Eradicate Workplace Gossip

Rika Whelan | Workplace Gossip Strategist

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Is gossip rampant in your department, organisation or company? Have you tried multiple different strategies like: -> Speaking to your team, -> Trying to get them on board with not gossiping, -> Organising workplace culture training -> Inspirational talks -> Professional development -> Words of encouragement and/or -> sending out famous quotes about the importance of workplace culture and the environment at work. I’ve been there before! I started as the gossiper, following the ’unwritten rule ...
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WHAT the Data?!

Lior Barak and Michael Stiller

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Let's talk about how we leverage our data to improve the user targeting and experience. Join our podcast while we explorer how our guests using data, how they develop the user experience, and improve marketing expenses. Lior Barak, data strategist, author of "Data is Like a Plate of Hummus" and founder of "Tale About Data", Michael Stiller, analyst, founder of STILLGROVE, going to explorer how companies collect, process, and use their data, and how this improves the user experience of their ...
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Hosted by Allan Wille and Lauren Thibodeau, the Metric Stack podcast is the place to hear stories from founders, leaders, marketers, and more as they share how they succeed with data. Whether you’re struggling with data, reluctant to take the leap or maybe you’re a seasoned expert with years of experience, you’ll hear stories from people like you who have used data to grow and scale their business.
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The Music Biz Weekly

MichaelBrandvoldMarketing

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Michael Brandvold is a freelance music industry consultant based in Northern California. Having launched Michael Brandvold Marketing to leverage his years of experience to provide direction to large and small clients in the areas of online & social marketing as well as e-commerce and customer acquisition and retention. Gene Simmons of KISS first tapped Michael's skills as a pioneering online marketing strategist to launch and manage all aspects of Kissonline.com's multi-million dollar enterp ...
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Marketing, Career, Networking, Small Business spotlights, and much, much more! This is like your podcast form of happy hour, where you can catch up with friends and top leaders in different industries, with an unfiltered take on today's creative landscape. Hosted by Tiffany Callahan and featuring guests covering a variety of topics from PR and Advertising, to Small Business Specials, Building a Brand, Understanding Your Customer, Growing Your Social Media Following, and more! We'll be cheers ...
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Dive into the world of marketing with '30 Days of Marketing Mavens' – a month-long journey featuring 30 Days, 30 Marketing Experts, and 30 Diverse Niches. Join us as our international panel of experts shares incredible marketing strategies, invaluable tips, and inspiring stories. Your guide on this adventure is Howard Wolpoff, Chief Marketing Strategist of Profit Master Business Solutions (www.profitmasterbusinesssolutions.com). With over 25 years of experience, Howard has empowered countles ...
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If you're a Brand Founder, eCommerce Entrepreneur or Growth Marketer and looking to scale your eComm brand, then this is the podcast for you. We'll be interviewing industry leading eCommerce founders and marketing strategists and bringing their insights and actionable take-aways for you to implement and drive your revenue growth.
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This podcast is for anyone working in the caravan industry - anywhere in the world. Listen each week to hear the latest caravan industry insights, interviews or marketing tips to help keep you and your business more informed and successful. There will be interviews with people from manufacturers, suppliers, retailers and the media, from the caravan industry and other sectors that can offer useful insights and tips. This will include marketing, PR and social media tips, a chance to meet media ...
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The 2024 Presidential Election is revealing the limitations and flaws in the US two-party system. The framers of the US Constitution never specified that there would be just two political parties. Many current democracies in other countries have a parliamentary system with multiple parties and more diverse voices. Rank Choice Voting, as already ado…
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Our guest in this episode is Scott Allan, a renowned author, publisher, and transformational growth expert based in Osaka, Japan. Scott has turned his deep passion for writing and personal development into a thriving global publishing business. His journey from corporate life to becoming a key influencer in self-help and professional development pr…
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A leader is someone who has a strong vision and leads a group of people or a team towards that common goal through inspiration and motivation. Knowing what motivates you as a leader, as well as where your strengths and weaknesses are within your leadership skills so that you can continue to learn and improve these skills, will ultimately help you b…
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In this episode, I chat with Pam, an online business manager and email marketer. We discuss Pam's journey in the online space, working with public figures and mission-driven businesses, the importance of trust in client relationships, the role of email marketing in business, tips for effective email marketing, overcoming barriers to starting an ema…
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What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold? My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this…
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In this episode, I discuss the 6 C's of workplace culture. Communication Collaboration Clarity Consistency Camaraderie Caring Listen, as I give practical examples and tips on how you can manage and implement each of these 6 C's Free Diagnostic Tool Take our free Organisational Gap Analysis today and identify the gaps in your organisation and leader…
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Why are the STATE supreme court justices subject to ethics rules, while the US supreme court justices are NOT? Who should hold SCOTUS accountable? What does it take to have age-based term limits for SCOTUS, PROTUS, members of US Congress and Senate, and officials at all levels of the federal government? Hear insights from the President of PPIC (Pub…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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Tani Cantil-Sakauye, former Chief Justice of California Supreme Court for 11 years, and current President of the Public Policy Institute of California, was interviewed by Joanne Z. Tan, host and producer of "Interviews of Notables and Influencers" of 10 Plus Podcast on June 24, 2024. Around 22 questions and answers are presented in three parts: Par…
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At least one billion in tax dollars are unaccounted for, and the money was marked for helping the homeless in California, already disbursed to counties and cities from State Government. Hear the shocking truth from the President of PPIC (Public Policy Institute of California) Tani Cantil-Sakauye, former Chief Justice of CA Supreme Court for 11 year…
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How are AI and data science transforming data teams’ workflows, business strategy, and the overall customer experience? Prakash Hariharabalan, Senior Director of Marketing Analytics at Signet Jewelers — an overarching umbrella company that houses Jareds, Zales, Kay Jewelers, and more — stops by the show to break down the secrets of truly leveraging…
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Our guest in this episode is Tiago Faria, a business mentor and marketing expert. Tiago has transformed the way entrepreneurs and influencers expand their authority and reach new audiences with his innovative "DREAM Method." This approach harnesses the power of podcast guesting, helping individuals grow their networks and enhance their marketing st…
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Focusing on your customer’s experience will not only help you increase sales in your business, but many businesses thrive on referrals from happy customers as well. By understanding exactly how your customer is experiencing your product or service, you’ll be able to capitalize on what you are doing right and improve what you could do better. In tod…
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There will be long lasting and significant ramifications and consequences for our democracy and the Republic, by this week's US Supreme Court's ruling on Presidential Absolute Immunity or Limited Immunity, said former CA Supreme Court Chief Justice Tani Cantil-Sakauye, in an interview with Joanne Z. Tan. As we are all waiting for the landmark rulin…
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In this episode, I discuss the five mistakes people make when creating and launching memberships from a systems perspective. I also share my thoughts and experiences working with clients who have launched memberships, highlighting the behind-the-scenes aspects and profitability of memberships. Takeaways Don't believe that a membership will be a mag…
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How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently. My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic lea…
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Creating a feedback culture is important because we want to create teams that fail forward, learn from their mistakes and then improve their performance due to feedback. If your team gets defensive when you provide feedback, then you know you have a feedback problem. Let's get to work! Here are 5 ways that you can create a feedback culture (listen …
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Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organiz…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to this new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the regular Mastering Your Sm…
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But let’s face it: DMARC and email authentication can get super technical—and sometimes feel like alphabet soup. That’s why we’re spending 25 minutes popping the hood on DMARC (Domain-based Message Authentication, Reporting, and Conformance) and BIMI (Brand Indicators for Message Identification). Our expert guest this week is Florian Vierke, Senior…
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Our guest in this episode is Carlos Alvarenga, a distinguished thinker and educator in the fields of communication and rhetoric. Carlos has an extraordinary background, starting as a refugee child and rising to become a prominent expert in persuasive communications. His journey includes deep dives into the ancient wisdom of Aristotle to update thes…
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In this episode, we jam with Neely Adkins and Kailey Savona from the RecogNATION Podcast. As fellow experience nerds focused on the employee side, we discuss the importance of celebrating milestones and micro-moments in the employee journey, emphasizing how vital it is to make every employee feel valued, connected, and heard. The key takeaway? In a…
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Being intentional is all about knowing what you want and then taking action to follow through so that you reach your results. Most successful business owners are super intentional about what they do in their businesses, and why they are doing each of the tasks, they say yes to. In today’s podcast episode, I’m diving into the best strategies to be i…
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“I never thought that the teachers would gossip more than the teenage students” Meet Mike McQuillan: Mike McQuillan moved from New York, USA to Lima, Peru to teach English as a foreign language. Mike describes the last institute where he taught as a golden palace built on top of a toxic swamp. The systems worked, and the people were great, but the …
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We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five pillars in my book, The Empathy Dilemma because they are vital to being a more effective leader and human. You may think of the traditional modalities, but have you considered hypnosis? Today…
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In this episode, I chat with Rosemarie, a podcast coach and launch strategist, about leveraging podcasts to grow a business and attract dream clients. Rosemarie shares her journey into the online space and how she transitioned from being a virtual assistant to specializing in podcast launches. We discuss the benefits of podcasting, including simpli…
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Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023, and has been ranked among the top CXMStars worldwide in both 2023 and 2024. She is a firm believer in the power of knowledge sharing to foster growth and awareness w…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to the fifteenth episode of a new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the reg…
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Discover how loyalty programs can transform customer relationships. From Sephora to Kohl's and Elf, brands are evolving to incentivize and gamify the customer journey, creating extraordinary experiences that go beyond “just perks.” In this episode, Elena and Roxy delve into the distinctions between loyalty and rewards programs and explore how to ta…
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Our guest in this episode is Larry Apke, a visionary VUCA consultant, agile coach, and the altruistic founder of JobHackers. Larry has dedicated his career to guiding individuals and organizations through the complexities of today's ever-changing world, using agile methodologies and education as his tools. His innovative approach to professional de…
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If you want to increase your sales, one of the first places you should be looking at is how much you believe in your product, service, or offer. When you genuinely believe that your product will benefit your customer, you’ll find that marketing and generating sales will come more naturally. In today’s podcast episode, I cover not only why you need …
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In this episode, I share the signs that indicate your systems or lack of systems are holding you back. We chat through signs like you can't complete projects, you are avoiding your hot leads, you've tried to hire help and regretted it, you have no idea how long your clients have left in their container, and finally, you are losing passion and forge…
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share th…
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What should you do when one of your employees are not actually the problem at work, but rather a fellow leader or even your line manager or 2-up? In this episode, I'll discuss my first-hand experience of dealing with a situation like this with you and suggest some ways that you can go about solving this problem. Being in a leadership role can be to…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to the fourteenth episode of a new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the re…
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Lab coats on, please! In this episode of Email After Hours, we're breaking down the elements of a successful marketing email—from pre-headers down to footers. While it’s easy to neglect less visible email elements in the rush to get campaigns out the door, each element needs to work together perfectly to deliver a perfect campaign. Our guide throug…
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Our guest in this episode is Mark Stern, a visionary entrepreneur who's redefining how brands connect with their customers. As the founder and CEO of Custom Box Agency, Mark merges tangible products with digital marketing to craft memorable and impactful customer experiences. In our engaging conversation, Mark shared his insights on creating deeper…
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Joanne Tan, AI Experience Design (AIXD) consultant for UX, CX, CSAT, explains the latest Gen AI job and data opportunities and losses.(Continued from Pt. 1 of 2.)What is the difference between an AI Co-pilot and an AI Agent?What jobs will be substantially replaced by GenerativeAI?Data protection and Data Use: land grab or monetize what data?When AI…
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In this episode of the Experience Strategy Podcast, we’re joined by Dr. David Willows and Suzette Parlevliet, co-founders of [YELLOW CAR], the world’s leading experience strategy and consultancy firm for schools. David and Suzette share their insights on transforming education through the lens of experience strategy, discussing the unique challenge…
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Whether you are a business owner or a bookkeeper, you’ve probably heard about automated bookkeeping. Automated bookkeeping uses artificial intelligence, or AI, as well as machine learning to help speed up your bookkeeping tasks. In today’s podcast episode, I dig deeper into what automated bookkeeping is and how you can start utilizing these practic…
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Where Is Generative AI heading? How fast? How long will it take to overcome bottlenecks & obstacles? What is the difference between an AI Co-pilot and an AI Agent?AI Jargon for “Non-Nerds” and AI Newbies To read as a blog To watch as a video © Joanne Z. Tan All rights reserved. ========================================================= - To stay in …
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The research is clear: investing in diversity, equity, inclusion, and belonging contributes to your bottom line. I hate to be so crass about a topic that should just be something we care about as humans connecting with other humans, but with all the recent backlash about diversity and equity initiatives, we have to get executive attention somehow. …
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In this episode, I chat with Kelsey Knutson, a business coach and former hair salon owner. Kelsey shares her journey from owning a hair salon to building an online business. She emphasizes the importance of radical honesty and clear decision-making in business. Kelsey also discusses the common mistakes made by six-figure-plus businesses and the dis…
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Download the show notes here In this episode, I’ll be running you through Bruce Tuckman's 5 Stages of Team Development. Let’s see if you can identify which your team is in… Why is it that some teams in your organisation get along so well and constantly meet their goals but others don’t? A couple of years ago, it all clicked when I learnt about Bruc…
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Hey there, I’m Chris Panek, Certified Public Accountant, Certified Coach, and the host of the Mastering Your Small Business Finances Podcast, and I want to welcome you to the thirteenth episode of a new series I’m doing on this podcast. My intention is to drop one of these additional episodes every Monday while I continue to provide you with the re…
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Generative AI (GenAI) is rapidly transforming the e-commerce industry, urging forward-thinking businesses to dream bigger than ever before. Among the burgeoning areas of innovation is conversational commerce, which is increasingly becoming a dedicated budget item for marketers and merchandisers. For deeper insights into this evolving field, Elena g…
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Our guest in this episode is Anthony Nwaneri, a best-selling author and a visionary in the podcasting industry, renowned for his innovative approaches to podcast growth and monetization. From his early challenges in Nigeria to becoming a major influence in the podcasting world in the UK, Anthony's journey is a testament to the power of persistence …
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You want to be able to rely on your financial statements so that you can make smart business decisions, but how do you get these accurate financial statements? You need to account for all the money coming in and going out of your business. You need to ensure that you have all your entries in your business recorded. You need to make sure that you ar…
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Podcast announcement! Listen to the end for a special announcement! Today, we have our first guest on the show - Brandon Gano! Brandon is a visionary entrepreneur who turned frustration into a successful business, which he built, franchised, and later sold for a significant profit. Now, with his business partner and friend Sean Delaney, he's pionee…
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Post-pandemic leadership can be challenging. With the current market and increased expectations workers, leaders, and mid-level managers are squeezed, balancing the needs of the business with the demands of their people. This is why I'm excited to talk to a Chief People Officer of a global organization that is doing the work, navigating the journey…
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