Best Julian Stern Podcasts (2024)

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#153 - Security-Minded UX with Caroline Morchio of Dashlane 33:55

21d ago33:55

33:55

In our Season 3 finale, Erin and Carol are joined by Caroline Morchio, Head of UX at Dashlane, a credential management platform. Their conversation explores UX research best practices at a security-minded organization like Dashlane, highlighting other what teams can bring to their own work. Caroline shares the ways she structures the UX team to sup…

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#152 - The Future of Research in Three Trends with Jo Widawski of Maze 43:05

1M ago43:05

43:05

Erin and Carol are joined by Jo Widawski, founder and CEO of Maze, to discuss the major findings from their "Future of User Research" report, which unearthed three trends animating researchers, PMs, and founders alike: 1) the demand for research is growing, 2) research democratization empowers stronger decision making, and 3) new technology—like ge…

1
#151 - Improving Your UX Research Efficiency with Auzita Irani of AirBnB 54:47

2M ago54:47

54:47

Erin is joined by Auzita Irani, a research manager at AirBnB to discuss being a more efficient user experience researcher. In today's work world, resources—time, budget, headcount—always seem to be in limited supply. How can we balance these things along with other important elements of our research practices? Auzita has been thinking about "doing …

1
#150 - The Future of UX Research with Judd Antin, Dave Hora, and Christiana Lackner 50:38

2M ago50:38

50:38

It's our 150th episode! To celebrate, we brought together three thought leaders for a discussion about UX research's future. Erin and Carol are joined by Judd Antin, Dave Hora, and Christiana Lackner, who bring over 40 years of combined experience in UX research, both as practitioners and leaders. This wide-ranging conversation combines our guests'…

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#149 - Research Tactics for Designers & PMs with Tyler Wanlass of CommandBar 51:26

2M ago51:26

51:26

In this episode, Erin and Carol sit down with Tyler Wanlass, lead product designer at CommandBar, to explore practical strategies for conducting user research without a dedicated research team. They dig into techniques that designers and product managers can use to gather valuable insights efficiently, especially in resource-constrained environment…

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#148 - Connecting Research to Revenue with Claudia Natasia of Riley AI 51:25

3M ago51:25

51:25

In this episode, Erin and Carol tackle one form of research impact growing in importance and necessity: revenue. Their guest is Claudia Natasia, co-founder and CEO of Riley AI. Before starting Riley, Claudia grew product teams at early-stage companies and worked in the financial industry. These experiences showed her the importance of linking user …

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#147 - UX Research in Healthcare with Nadyne Richmond 47:19

4M ago47:19

47:19

Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system. Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unp…

1
#146 - Building a UX Research Team From Scratch with Julian Della Mattia of the180 49:10

4M ago49:10

49:10

Erin and special co-host Ben Wiedmaier are joined by Julian Della Mattia of the180 for a deep dive into being UX team-of-one. Julian has been the first user researcher at a number of companies and shares his top to-dos, milestones, and things to consider before accepting such a role. The episode digs into the ways a solo UXR can start making an imp…

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#145 - Kick-Start Creativity Using Desk Research with Victoria Sakal of Wonder 39:42

5M ago39:42

39:42

In this episode, Erin chats with Victoria Sakal, Head of Growth at Wonder, all about desk (or secondary) research—think web searches, checking internal resource libraries (like repositories), or interviewing colleagues. Desk research is a critical step when starting a new project. Victoria shares her framework for thinking about the differences bet…

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#144 - The Craft of Sample Sizes with Lauren Stern of WHOOP 46:46

5M ago46:46

46:46

In this episode, Carol and Erin dive into all things research sample sizes with Lauren Stern. No matter your experience with user research, you'll need to recruit folks, making this an evergreen topic. Lauren has coached both new-to-research and junior UXRs on this critical topic and she shares some of her best advice. Lauren shares importance cons…

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#143 - Harnessing AI For Better Insights with George Whitfield of MIT and FindOurView 40:40

5M ago40:40

40:40

Carol and Erin welcome George Whitfield, an expert in applying AI to the analysis of qualitative data. George discusses the intricate challenges of leveraging language models to interpret expansive open-ended data (like interview transcripts), emphasizing the importance of context and not just keyword or topic identification. They'll dig into the c…

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#142 - Quantifying Research Impact with Ruby Pryor of Rex 47:44

5M ago47:44

47:44

In this episode Carol and Erin are joined by Ruby Pryor, founder of Rex, a consulting firm specializing in UX research and strategic design. They explore the world of measuring the impact of UX research. with Pryor introducing a four-level impact assessment framework. Ruby shares a four-level assessment framework and the conversation moves to prior…

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#141 - The Chaos Theory of Event Networking with Bryan Dosono of eBay 41:10

6M ago41:10

41:10

In this episode of Awkward Silences, Carol and Erin dive into the world of conference networking and planning with Bryan Dosono, a staff UX research lead at eBay known for his extensive experience curating and organizing conference programs. Bryan share insights on how to prepare for conferences such as using apps to schedule meetings and emphasizi…

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#140 - Should You Leave Academia? Advice for Researchers with Joe Stubenrauch 47:00

9M ago47:00

47:00

The decision to leave academia can be difficult. Often, it involves giving up a stable career path and a lifetime commitment to a particular field of study. But as Joe Stubenrauch explains, the move also offers researchers the opportunity to pursue new career paths, improve work-life balance and geographic flexibility, and reinvent their lives. And…

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#139 - Content Design and the Power of Simple Language with Erica Jorgensen 43:56

9M ago43:56

43:56

How often do you think about content design? The answer, most likely, is: “not enough”. The work of a Content Designer involves fitting the right words in the right places, understanding the nuances of things log in vs. sign in, and knowing the right words to use to engage customers. Content Design is an important part of the user experience—and th…

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#138 - Designers as Change Agents with Maria Giudice 43:26

10M ago43:26

43:26

“I realized that design is about helping people make sense of the world. And I looked at the world differently then… treating everything like a design problem that's solvable [...] [Design leaders today] don't use the power that we have to engage people, to activate people, to help them believe in something bigger than themselves.” Maria Guidice, a…

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#137 - Practical Strategies to Foster Customer Obsession with Prayag Narula, CEO and Co-Founder of Marvin 41:23

11M ago41:23

41:23

What company isn’t “customer obsessed”? Well, a lot, as it turns out. That’s not for lack of caring—but building a customer-centric culture is easier said than done. And how you do this depends on whether you’re starting from square one or trying to change a company’s culture from the inside. According to Prayag Narula, CEO and Co-Founder of Marvin…

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#136 - Designing Generative AI at Notion with Linus Lee 45:29

11M ago45:29

45:29

AI is a big part of Notion's strategy for the future of knowledge work, and they're exploring ways to use AI to make people's lives easier. Linus Lee, a Research Engineer at Notion, spends his time researching and learning about AI—how users interact with it, the challenges of building trustworthy AI systems, and its - potential to help people work…

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#135 - How to Influence Stakeholders with Strategic Research with Andrea Amorós, Associate Principal Researcher at ADP 45:26

12M ago45:26

45:26

“I think people really connect when you are just genuine and not transactional. I think it's much more easy to get to those kind of opportunities because they just feel genuine.” According to Andrea Amorós, Associate Principal Research at ADP, giving research a seat at the big table is all about building meaningful connections with the people you’r…

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#134 - The End of an Era: A Fond Farewell to JH 22:53

12M ago22:53

22:53

134 episodes. That’s how long Awkward Silences has been going with Erin and JH as hosts. But now it’s time for something new. JH says goodbye to Awkward Silences as he kicks off a new chapter in his career. Today, he and Erin reflect on the years. They share a bit of the original background to the podcast, their favorite memories, and even some beh…

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#133 - Driving Actionable Decisions from Insights with Pejman Mirza-Babaei, UX Research Consultant 47:35

1y ago47:35

47:35

As a researcher, you know the value of using research to drive business decisions—but other stakeholders might not. In order to drive action from research, you need to create alignment with key decision-makers and the research you do. Pejman Mirza-Babaei joins the Awkward Silences podcast to discuss how to transform research insights into actionabl…

1
#132 - Unveiling UX Insights with Competitive Research with Rachel Miles, Research Lead at IBM 41:55

1y ago41:55

41:55

Competition can be scary. But in UX, competitive research is insightful. You don’t want to chase your competitors, but you need to know what they are doing to know how you can improve. Rachel Miles joins the Awkward Silences podcast to discuss the value of competitive research in UX and design. As the UX research lead at IBM, Rachel integrated comp…

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#131 - Designing Beyond the Product: Systems Thinking with Sheryl Cababa, Chief Strategy Officer at Substantial 48:24

1y ago48:24

48:24

In design and UX research, context is king. Your work doesn’t exist in a vacuum; it’s a part of a wider ecosystem of stakeholders, beneficiaries, and more. Sheryl Cababa, Chief Strategy Officer at Substantial, recognized a clear gap in design methods that only addressed the individual user and the immediate product benefits: designing beyond the pr…

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#130 - The Art of Great Facilitation for Better Collaboration with Marsha Acker, Founder and CEO of TeamCatapult 51:55

1y ago51:55

51:55

There are 6 key qualities for great facilitation: Starting with your core beliefs Maintaining neutrality Standing in the storm Honoring the wisdom of the group Upholding the agile mindset Honoring the group’s agenda According to Marsha Acker, Founder, and CEO of TeamCatapult, “The job of facilitator is not to become the agile process police that sa…

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#129 - How to Upskill Product Teams in UX Research with Helen Devine, UX Research Manager at The Economist 43:46

1y ago43:46

43:46

How can UX researchers enable other teams to do research? Show, don’t tell. According to Helen Devine, UX Research Manager at The Economist, upskilling product people to do research means letting them observe, sit in, and be present during each stage of a research project—not just being told what to do. Helen went from doing scrappy research with 0…

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#128 - The Value of “Scrappy” Research with Varun Murugesan, Co-Founder of Apple and Banana 40:28

1y ago40:28

40:28

What does good “scrappy” user research look like? According to Varun Murugesan, Co-founder of Apple and Banana, “You could throw anything at Jason Bourne and he would solve it... Would it be effective? [Yes—and] that's what I think about. I don't need all the fanciest tools or software.” Being good at scrappy user research is like being the Jason B…

1
#127 - The Power of Failure with Kevin Kelly, Publisher and Founding Editor of Wired 45:22

1y ago45:22

45:22

“There’s a certain amount of forgetting that we need to do in order to learn something new.” – Kevin Kelly, Founding Editor of Wired magazine Whether you are designing a research project, prototyping a product, or carving out your career path, unlearning plays an important role in learning new things. But how do we embrace them in a practical way t…

1
#126 - AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain 39:49

1+ y ago39:49

39:49

AI has recently become hugely popular with the likes of ChatGPT becoming a staple in day to day life, and it looks like it is here to stay. Could it replace the job of a researcher completely? Mike Adams, CEO and Founder of Grain doesn’t think so. Join the conversation as they discuss the potential perks and limitations of utilizing AI in research …

1
#125 - What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching 42:40

1+ y ago42:40

42:40

Sylvana Rochet, Founder and Principal Coach at Elan Vital Coaching, visits the show to discuss what UX business coaching entails and how to maximize your professional growth opportunities with business coaching. Sylvana shares her past experiences coaching in the world of UX so you can learn what to expect from business coaching, how coaching works…

1
#124 - Defining a Research Strategy with Devin Harold of Capital One 55:58

1+ y ago55:58

55:58

A solid UX research strategy serves as the compass that guides research ops and helps ensure repeatable success. But how do you envision, create, and execute a strategy that helps you achieve your goals in the most effective way possible? In this episode of Awkward Silences, Devin Harold, Director of Research at Capital One, unpacks how to craft an…

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#123 - The Power of Atomic Research with Daniel Pidcock of Glean.ly 43:36

1+ y ago43:36

43:36

Maintaining a huge insights repository can be overwhelming. It’s even more difficult to extract the right insights from research findings. Atomic research is an approach developed concurrently by Tomer Sharon and Daniel Pidcock to manage and break down research knowledge to their smallest modular form. This week on Awkward Silences, Daniel Pidcock,…

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#122- Exploring UX Research Career Options with Marieke McCloskey of LinkedIn 42:51

1+ y ago42:51

42:51

What are the best UX career options? How do you vet a potential employer to ensure it’s the right fit? Should you join a smaller firm that offers plenty of autonomy and flexibility, or does it make more sense to work for a larger company with a ton of resources? Erin, JH, and Marieke McClosky, Director of UX Research at LinkedIn, address these ques…

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#121 - The UX files: Top Moments from YouX 2023 35:06

1+ y ago35:06

35:06

YouX 2023 is a wrap! No big deal, just us and 3500 other UX-obsessed friends. The half-day virtual event featured breakout sessions and presentations conducted by some of the brightest minds in UX, who covered a number of topics from personal wellness and professional growth to work-life balance and community. We’d like to thank everyone who attend…

1
#120- Building a Healthy Research Culture with Mike Oren of Klaviyo 41:20

1+ y ago41:20

41:20

Whether you are a team of one or one hundred, cultivating a healthy research culture starts with strong leadership. Strong leadership encourages UXR teams to promote better research practices across teams and manage healthy conflict. But what does a healthy company culture look like IRL? And how do you promote best practices throughout the organiza…

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#119 - It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science 53:34

1+ y ago53:34

53:34

In this episode of Awkward Silences, Erin May and John-Henry Forster are joined by Holly Hester-Reilly, CEO and Founder of H2R Product Science. They delve into how research can go wrong, how bad research processes can give research a bad reputation, and how the methodology and timeline of your research can complement each other. Holly also outlines…

1
#118- The Product Launch Playbook with Derek Osgood 46:47

1+ y ago46:47

46:47

According to Derek Osgood, it takes a "great product and product marketing collaboration" to get people to adopt products. But with such a small window of opportunity and many moving parts, it's easy to get it wrong. So how do massively successful brands execute a winning product launch? Join Erin and JH as they welcome guest Derek Osgood, CEO of I…

1
#117 - Understanding Growth Research with Carlos Tellez of Nubank 41:24

1+ y ago41:24

41:24

Erin May, John Henry Forster, and Carlos Tellez, Growth Research Manager at Nubank, get to the bottom of growth research. This episode is focused on two of Erin's favorite things – optimization and research. They discuss how research informs growth teams as Carlos describes the moving parts involved in the research process. Listen to hear what Carl…

1
#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom 40:47

1+ y ago40:47

40:47

UX is exploding! It's tremendously exciting. But much of the technology pushing the state-of-the-art has been around for over a decade. What are the key driving factors behind the rapid rise of new tools like Figma? What does this mean for the future of collaboration? How will this affect research practices? Alfonso de la Nuez, Co-Founder, CVO & Bo…

1
#115 - Optimizing In-Product Research with Ryan Glasgow of Sprig 32:47

1+ y ago32:47

32:47

In this episode of Awkward Silences, hosts Erin May and John Henry Forster welcome Ryan Glasgow, CEO of Sprig, to discuss the importance of in-product research. They dive into Sprig’s generative and evaluative research tools, as well as recruiting current customers and reaching out to prospective users for market research. The conversation conclude…

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#114 - What Does a UX Research Chief of Staff Do? 35:46

1+ y ago35:46

35:46

The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for companies working at scale. In this episode, A'verria Martin, Director, Chief of Staff, Head of Research Operations and Strategy at ServiceNow, provides …

1
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews 23:10

1+ y ago23:10

23:10

Thomas Aquinas once said, “Tacos cannot exist without tide pods”. In this bittersweet edition of Tacos and Tidepods—Erin and JH say their goodbyes to Roberta and reflect back at her time at User Interviews. Roberta talks about her decision to pursue a career in coaching and leadership development training at Design Dept. From career challenges and …

1
#112 - Finding Your Best Customers with Andrew Michael, CEO at Avrio 35:17

1+ y ago35:17

35:17

Finding your dream customers can be tricky, and knowing which customers aren’t a good fit is important. That’s where customer profiles come in handy. In this episode of Awkward Silences, Andrew Michael, CEO of Avrio, discusses the importance of ideal customer profiles. Andrew draws upon his experience and shares insights on creating customer profil…

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#111 - The 2022 UX Research Tools Map with Roberta Dombrowski 17:19

1+ y ago17:19

17:19

If you ask Roberta Dombrowski why it's her favorite time of year, she'll probably mention the UX Research Tools Map. Why? Because it’s one of User Interviews’ most popular projects of the year that features the best UX research tools available across different use cases. Ye one and all are invited to explore the fantastical land of the 2022 UX Rese…

1
#110 - Experience Design Research in Healthcare with Tiffany Mura and Erica Devine 44:10

1+ y ago44:10

44:10

Healthcare organizations are responding to the UX design boom by focusing on the patient experience. What is driving this shift? Why did it take so long? How does quantitative research align with qualitative research? In this episode of Awkward Silences, Tiffany Mura, Senior Vice President of Health Practice Lead at Mad*Pow, and Erica Devine, Assoc…

1
#109 - The Challenges of Hybrid Work with Eduardo Gomez Ruiz of Miro 40:49

1+ y ago40:49

40:49

As teams look for effective ways to collaborate between in-person and remote work, hybrid meetings are a flexible solution to meet both needs. But how can teams strike a balance of both in-person and remote meetings in a hybrid setting? How can facilitators reimagine collaboration to make meetings more effective and productive? In this episode of A…

1
#108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics 33:43

1+ y ago33:43

33:43

The dual nature of research on research is exciting in itself, especially for Senior UX Researcher Nicholas Aramouni. In this episode, things get meta as we address the UX of UX research. Nicholas discusses the importance of testing everything, testing early, and testing often. He elaborates on his approach to UX research from different angles and …

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#107 - Making Research Ops Visible with Benson Low of REA Group 43:03

2y ago43:03

43:03

Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion. In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with researc…

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#106 - Navigating gender, religion, and politics in UX research – with Zoë Glas 42:10

2y ago42:10

42:10

In this episode, we discuss: Diversity, equity, inclusion, and belonging Why religion is an overlooked topic in UX research Attitudes and behaviors related to religion Tips for researchers on how to address inclusion from a UX perspective Highlights: [00:01:41] The ‘I’ in diversity, equity, and inclusion (DEI) [00:04:05] Forget about equity, this e…

1
#105 - Tacos and Tide Pods: Big plans, a product relaunch, and healthy organizational tension 19:51

2y ago19:51

19:51

Our VP of User Research, Roberta Dombrowski, talks about the fast-paced work behind the scenes of UX research and the excitement when things fall into place. We also examine how deeper insight drives strategy and informs long-term planning as research matures, and the reality of team collaboration. In this episode, we discuss: Our exciting plans an…

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#104 - User Research Incentives with Nick Baum of Tremendous 30:26

2y ago30:26

30:26

Incentives do more than just attract quality participants to your study. Ultimately, offering great incentives helps you collect great data. But if logistics aren’t your thing, managing and distributing incentives can be a nightmare. Nick Baum founded Tremendous, the payouts management platform, to take the pain out of that process. He joined us to…

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