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...as unreal as it may sound

Dr. Sunil Shekhawat , Keshav Sharma, Ashok Pandey, Sijo Kuruvilla George, Anvita Nath, Amit Shukla, Moksh Dhawan, Bhawana Somaaya, Brahmanand Singh, Geetanjali Mishra, Khurshid Lawyer, Sandeep Batra,

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This latest venture is a unique audio interview series, featuring some ordinary people with extraordinary stories. Flirting with a Fish dissects the lives of entrepreneurs, philanthropists, teachers, innovators, etc., whose focus in life is learning and not just achieving.“In the routine hustle of life, we keep meeting people focused on trapping the fish. So, when you meet someone who likes to flirt with the idea of catching a fish, you can’t help but turn around and notice.”Match My [Talent ...
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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Join us for an insightful episode with Nishant Gupta, a standout Software Engineer at Google and passionate advocate for accessibility. With his unique blend of communication and technical skills, Nishant simplifies complex concepts and shares his straightforward approach to engineering solutions. Whether you're facing accessibility challenges or c…
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Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful car…
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We know content creators and influencers but what we don’t hear a lot about are the solid researchers behind some of the finest creators who make sure that internet remains a good place to spend time on! Vijeta Dahiya, the best name behind the most well researched content that India has been soaking in. This podcast is about audience and creators o…
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In this podcast, legendary puppeteer Dadi Pudumjee takes us on a captivating journey through his life and art. We delve into his inspirations, from the iconic "Bismil" song to international influences like Bunraku. Dadi Pudumjee discusses his creative process, the importance of storytelling, and the challenges and rewards of being an artist. He als…
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Welcome to our latest podcast episode featuring Dr. Sanjay Dhawan, a leading ophthalmologist with over 30 years of experience in eye health and surgery. In this engaging conversation, Dr. Dhawan shares invaluable insights on how lifestyle choices affect our vision, essential eye care tips for children and senior citizens, and the latest advancement…
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In this episode of the Humans of CX podcast, Garima is joined by Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, India’s premier end-to-end home interiors platform, which delivers chosen home interiors within 45 days. Together, they explore the growing importance of CX, from the communication challenges of last…
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"Women can have it all." In this empowering podcast, we explore what it truly means to achieve balance and success in today's world. Meet Sandhya Vasudevan, a super amazing achiever with a heart of gold. Sandhya is a true leader, compassionate, gentle, and unstoppable. Through her journey, she shows that it's not just about having it all but about …
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Dive into the world of volleyball with Joy Bhattacharjya, the mastermind behind IPL's success and now leading the Prime Volleyball League (PVL)! 🏐 Join us as Joy shares untold stories from his incredible career, from KKR's iconic moments to the strategic moves behind the scenes. Discover how he's bringing the same electrifying energy to volleyball.…
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Get to know Dr. Harit Chaturvedi, a leading figure in cancer care as Chairman of Max Institute Of Cancer Care. In our podcast, he shares real stories and valuable insights into fighting cancer with compassion and expertise. Join us for a conversation that’s easy to understand and filled with hope, as we uncover new ways to tackle this tough challen…
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In this episode of the Humans of CX podcast, Garima is joined by Mithila Mahajan, the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. Join them as they discuss customers' evolving expectations, the role of empathy, and the core val…
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Immerse yourself in the soul-stirring world of Qawwali with the incredible Chand Nizami on our latest podcast episode! Experience the enchantment as we delve into the artistry, challenges, and spiritual resonance of this timeless musical tradition. Tune in now for an unforgettable journeyBy Chand Nizami
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In this episode of the Humans of CX podcast, Garima is joined by Manish Nachnani, the Head of Customer Experience at Zuno General Insurance, one of the most trusted Insurance providers in India. Join them as they discuss the importance of customer experience in the insurance industry. They explore topics such as seamless services, trust-building, p…
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Join Hanna Zasada and Jacek Prowadzisz on their life-changing bike journey from Poland to India. Fulfilling a promise made 15 years ago, they discover the world and themselves along the way. Their podcast explores the power of dreams, promises, and embracing the unknown. Tune in for lessons learned and inspiration shared from their daring adventure…
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This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact ce…
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Prashant Gupta, a Bollywood-Hollywood dynamo. Join us as Prashant shares his remarkable story of pain turned triumph, resilience amidst adversity, and navigating the turbulent waters of fame. Discover the unfiltered truth behind the glitz and glamour as Prashant takes us on a candid exploration of personal triumphs and industry struggles. This podc…
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In this episode of the Humans of CX podcast, Garima is joined by Rachit Saran, VP of Customer Experience at Wakefit, a furniture company based in Bengaluru, Karnataka. Together, they discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, …
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In this episode of the Humans of CX podcast, Garima is joined by Tanish Mathur. Join them as they discuss the importance of customer experience in the banking and finance industry. They delve into the role of AI, security measures, and global banking, and the impact of events like the pandemic. Discover how technology can enhance the customer exper…
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Welcome to the latest episode of "Flirting With a Fish ," where we bring you the intriguing world of street artists and buskers. In this episode, we are thrilled to have Anshul Riyaji, a passionate and talented busker, as our special guest. Anshul's dedication to his craft is truly palpable, and his ability to channel raw emotions into his performa…
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In this episode of the Humans of CX podcast, Garima is joined by Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara, a leading real estate developer. Together, they discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance …
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Do you notice the background, the room, the jungle, the road, the office, the station etc in the films you love? Remember the forest in 'Newton'? Guess what, It was a set ! Well, the person behind that is our guest this time - Angelica Monica Bhowmick! 🎥 She talks about 3 things that helps her design the sets and production design the films in the …
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In this episode of the Humans of CX podcast, Garima is joined by Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, two businesses focused on quality customer service. Together, they delve into how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental heal…
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At the age of 24, Radhika Bajoria has become a prominent figure on LinkedIn with 219k+ followers. As one of LinkedIn's top 20 voices, many of you know what she's doing, but who is she? Where did she start from? How mentally prepared is she, and what is her mindset?By Radhika bajoria
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The incredible Premlata Poonia of #girlswhorun category is here to share what has never been done in Indian villages with young girls but she is doing it now and how ! Discover how her plans and already proven execution strategy has the potential to transform not only her own community in Rajasthan literally anyone, most important girls and women! …
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Explore the captivating world of 'Flirting with a Fish'! 🌊 Join Arjun Vaidya, the brilliant mind behind Dr. Vaidya's, as he reveals his incredible journey. Beyond the familiar 'Dr. Vaidya,' you'll discover Arjun's untold tale of strength, insights, and victory. 🎙 Embark on an adventure of self-discovery, overcoming obstacles, and shaping perspectiv…
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In this episode, Garima is joined by Matt Dale, Founder of Moxie CX, a CX consulting firm helping businesses improve their customer experience efforts through several offerings, including customer journey mapping, leadership coaching, renewal forecasting. Prior to this he was the Vice President of Customer Support at Renaissance Learning having hel…
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"There is only one world, if you haven't seen that, what were you born for" says Anand Swaroop. Hold onto your hats, adventurers! "Flirting with a Fish" podcast vodcast is here to take you on a wild ride with Anand Swaroop, the fearless daredevil who peddled from Lucknow to Shimla at a mere age of 16! 🚴‍♂ But wait, that's not all! This gutsy advent…
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In this episode, Garima is joined by April Obersteller, VP of Global Experience at woom, a sports goods manufacturing company that focuses on designing high-quality, lightweight bikes for children of all ages. Prior to this, she was the Senior Manager of Customer Experience at YETI Coolers and the National Sales Manager at Green Goo. Together, they…
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🎙️ Meet Amit Shukla, a visionary entrepreneur aiming to revolutionize education and the founder of the e-commerce startup 'EasyGov'. With his innovative technology solutions, Amit has dedicated his life to bridging the gap between government and people. EasyGov, the recipient of prestigious awards like e-commerce, has made significant strides in em…
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🎓👨‍🏫👨‍👩‍👧💼💪 Introducing Ashok Pandey, a dedicated educator, devoted family man, and a master closer. His unwavering determination is fueled by the belief that before ending something or giving up, you must persevere. With a keen understanding that self-reflection is a crucial component of achieving success, Ashok never shies away from examining his…
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🎙️Join us for an inspiring conversation with Keshav Sharma, an employee-turned-entrepreneur and sports enthusiast. His dedication and passion towards work have driven him to create India's largest fleet of Parkour pro athletes, Vanarshala. 🏋️‍♂️ From starting as a cricketer to becoming a successful entrepreneur, Keshav shares his journey of dedicat…
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Join Anvita Nath on "Flirting with a Fish" as she shares her inspiring journey of learning from life itself. From courageously switching career paths at 40 to managing a radio station in India, Anvita has weathered many storms and emerged stronger than ever. Through her experiences, she has discovered the sweetness of rough sailing when you love th…
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In this episode, we’re joined by Adrian Swinscoe of Punk CX, a podcast about all things customer service, experience, engagement, and the employee’s experience. He is a Forbes contributor with a multitude of articles under his belt and is also a member of the European Customer Service Organisation (ECXO). With over twenty-five years of experience, …
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Get ready for an eye-opening episode of "Flirting with a Fish" as we dive deep into the fascinating journey of renowned entrepreneur, angel investor, and author, Srikant Sastri. Join us as he unveils profound insights about his life, the dynamic business world, and the core principles that transformed him into the remarkable personality he is today…
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Experience the extraordinary journey of Sandeep Batraa, the Sa Re Ga Ma Pa winner, on a captivating episode of "Flirting with a Fish." Uncover the secrets behind his thriving career as a musician, showcasing the power of consistent hard work and unwavering passion. Join us as Sandeep shares inspiring anecdotes and valuable insights into the music i…
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In this captivating episode of "Flirting with a Fish," we dive deep into the world of film and television with the renowned actor Khurshid Lawyer. With an illustrious career spanning numerous hit projects, including the breakthrough film "Munna Bhai MBBS" and the crowd-favorite "Ajab Prem ki Ghazab Kahani," Khurshid brings a wealth of experience an…
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In this episode, Todd is joined by Mike Aoki, President of Reflective Keynotes, a Canadian training company that helps contact centers improve their sales and customer experience results. Prior to this, he was the manager for continuous learning at Telus and was chosen by ICMI.com as one of the "Top 25 Thought Leaders for 2021”. With over twenty ye…
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🎧 About this Episode 🐠 In our latest episode of "Flirting with a Fish," we're joined by the compelling TV & Film actress, Geetanjali Mishra. Known for her magnetic performances, Geetanjali pulls back the curtain on her acting journey, her unique approach to character creation, and a surprising incident that you won't want to miss! Immerse yourself …
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In this episode, Todd is joined by Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, a global customer experience (CX) consultancy focused on helping organizations achieve their goals through implementing personalized customer experience strategies. She is also a CX consultant at EvaluAgent, Fujitsu, and JT Group Limited and …
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🎧 About this Episode 🐠 🎬Lights, camera, passion! 🎥 Join us for our podcast episode where we sit down with National award-winning filmmaker 🏆, Brahmanand Singh. We explore the major learnings from his journey of following his passion for filmmaking and the tough choices he had to make between survival and pursuing his dreams. During the conversation…
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In this episode, Todd is joined by Alex Farmer, Chief Customer Officer at Nezasa, an industry-leading software provider to travel brands for automated trip planning and optimization. With more than seven years of experience in customer service and satisfaction, Alex is still looking for ways to improve and optimize customer success in business. The…
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🎥🎬 Get ready to dive into the exciting world of film criticism with 🏆 Padma Shree Awardee Film critic Bhawana Somaaya! 🎉 On the latest episode of "Flirting with a Fish," Bhawana shares her inspiring journey to becoming a film critic and her personal connections with the biggest superstars of her time. 😎 She also gives us a peek into her process as …
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About this Episode 🎧 In this episode of Flirting with a fish 🐠, we speak with Moksh Dhawan 🎵, a 19-year-old musician who shares his insights on navigating the music industry. He talks about the importance of finding a balance between artistic expression and commercial success, and the compromises that musicians have to make in order to achieve both…
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Ronnell, author of Shut The Hell Up And Sell, joins Todd to discuss the importance of creating meaningful experiences for partners in sales. Ronnell has been in the sales industry for 21 years, and now endeavors to help companies amplify their brands through his business and bourbon platform. In this episode, Ronnell discusses the importance of cus…
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Dan Gingiss, CEO of the Experience Maker, joins Todd in this episode. Together they talk about optimizing customer experience (CX), misconceptions regarding CX, and the relationship between customer and employee experiences. Episode resources Dan's LinkedIn Experience Maker Website Humans of CX If you enjoyed this episode, then please either: Subsc…
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Todd is joined in this episode by Joey Coleman, Founder and Chief Experience Composer at Design Symphony, a customer experience branding firm specializing in creating unique, attention-grabbing customer experiences. His company helps build a remarkable customer experience and figure out ways to deliver that experience consistently. They discuss the…
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#MokshDhawan #musician #FlirtingWithaFish “Coffee?” I asked. “Oyes sure! Thanks! Hmmm… can you please add like 3 cubes of ice to this?” “Ice cubes to Americano”? I asked, trying to not look horrified but his “yes” made it tougher. Cut to “I bond better with new people over a conversation about the music that they listen to,” he said. “Do you judge …
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In this episode, Todd is joined by Jenny Dempsey, Consumer Experience Manager at Apeel Sciences - a company based in Goleta, California who produce Apeel. Apeel is an edible plant-based coating that prevents fruits and vegetables from drying out and decaying, in turn, reducing food waste. With almost two decades of customer experience, Jenny is the…
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In this episode, Todd is joined by Tue Søttrup, Vice President, Customer Excellence at Dixa, a customer service platform based in Copenhagen, Denmark, which now has offices in London, Berlin, Lyon, Chicago, and Melbourne. With over twenty years of experience in customer services, Tue is striving to improve customer experience by optimizing agent ha…
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Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience…
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