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The Customer Success Pro Podcast

Anika Zubair

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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Sapiens Planet

Zubair Ahmad

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Welcome to the Sapiens Planet Podcast Show. Within this program, we embark on an enlightening expedition into the realm of Sapiens. Our discussions span a wide spectrum, delving into subjects ranging from microbes to cosmology, and all that lies in between. We invite you to accompany us on this extraordinary voyage.
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The Customer Success Channel

Planhat & Anika Zubair

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Digital Marketing Specialist | Social Media Marketing

ZUBAIR KHAN

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Hi! I am ZUBAIR KHAN Here You Will Listening About Digital Marketing And Social Media Marketing Related Podcast And Also Graphics & Design • Digital Marketing • Writing & Translation • Video & Animation • Music & Audio • Programming & Tech • Business • Lifestyle • Industries For Business Email zubairkhan.digitalmarketing@gmail.com
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Punjab Ehsaas Rashan Riayat: Supporting Families in Need

Beach Buggy Racing

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In this podcast, hosts Zubair and Ali explore the Punjab-specific implementation of the Ehsaas Rashan Riayat program. The podcast provides an in-depth look at how this provincial initiative helps low-income families access essential food items at subsidized rates. Learn about the eligibility criteria, registration process, and the positive impact on local communities. Join us to understand how the Punjab Ehsaas Rashan Riayat program supports families across the province.
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Khushboo Jaisi Baat

Khushboo Jaisi Baat

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A 15 minute light-hearted Urdu talk show reflecting on Pakistani society and culture. Host: Shahid Malik, Producer: Zubair Bashir, Executive producer: Nazakat Shakila. Live broadcast on FM 101 (Pakistan) on Thursdays at 11:45 AM (PST). Repeat broadcast on all Radio Pakistan stations on Saturdays at 9:10 PM (PST). Courtesy: Radio Pakistan (FM 101).
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The Helper's Gift

Inaam

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All the things us Imams can't say from the mimbar. Join us In Sha Allah for some food for thought, maybe an insightful story, or it could just be a timely reminder. Keep us in your duas. ............. جزاك الله خير help us out if you can https://bmc.link/thehelpersgift
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The Daily Standup

Lifetime Value Media

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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Happy Chirp

Happy Chirp

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At Happy Chirp, we aspire to be better version of ourselves. We uplift, motivate, and empower each other! Be a part of our conversations by tuning every Tuesday & Thursday!
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Stories From the Quran by Meera'n Malik

Meera'n Malik

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"Stories from the Quran" is a podcast that brings timeless tales from the Quran to life for Urdu and Hindi-speaking audiences of all ages. With a focus on simplicity and accessibility, each episode is crafted with children in mind but is equally engaging for adults. Join us as we explore the rich and inspiring stories of the Quran in a way that is both informative and entertaining.
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Students Of Life

Professor Labs

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Students of Life shares conversations with alumni, educators, and many others about the journeys of their professional and personal lives, including how their educational lessons have applied in the real world. New episodes the first Monday of every month at 8am EST. Follow us wherever you listen to podcasts by searching for ”Students of Life” to keep up with new and exciting eps!
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The Optimized Muslim Podcast - Self Development For The Muslim

Aadil Hussain

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Self Development for the Muslim - Happiness, Productivity, Health/wellness, Psychology, Spirituality, Style and more! Optimized Muslim aims to help Muslims reach their Worldly and spiritual goals and become their “Optimized” selves by filtering the best of conventional self-help literature and modern science through the lens of our rich Islamic heritage.
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The Immigrant Voice

Linh Tran-Layton

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Welcome to The Immigrant Voice podcast! My journey began with captivating interviews with immigrants sharing their stories of their experiences in the U.S. Now, I'm pivoting the format to cover a wide range of topics related to U.S. immigration law. As a practicing immigration attorney since 2009, I’ll be covering a variety of topics, including topics like how to get a green card through family or employment, updates on recent immigration news and policy changes, insights from my experiences ...
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Manufacturing epiphanies | Anika Zubair | Ep. 95 15:55

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Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:25 - Anika’s journey: 13 years in post-sales success 00:02:46 - Money…
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Ep 396: Mohammed Zubair and Pratik Sinha Are Fighting for Us 5:20:50

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They started out busting misinformation. Then, as fake news became weaponized at an industrial scale, they become warriors not just for truth, but for a better society. Mohammed Zubair and Pratik Sinha join Amit Varma in episode 396 of The Seen and the Unseen to talk about their life, their work and their country. (FOR FULL LINKED SHOW NOTES, GO TO…
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Triple digits 13:56

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The show celebrates its one hundredth episode. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Intro 00:01:14 - Celebrat…
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Practical AI applications | Diego Tjen-A-Tak | Ep. 99 13:51

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Diego Tjen-A-Tak shares how he's using AI to work smarter. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:09 - AI’s impact on customer success roles 00:03:25 - Using generative AI for success planning 00:05:28 - Challenges for smaller organizations in success planning 0…
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What's in a name? | Cinthia Silva | Ep. 98 13:25

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Cinthia Silva foresees a merging of titles. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - Blurring the lines between CSM and account management 00:03:02 - Defining the difference: CSM vs account management 00:04:35 - The importance of identifying the right ICP 00:05:41 - …
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The customer marketing glow up | Asha May | Ep. 97 13:05

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Asha May saw the marriage of customer success and marketing long ago - why do some still have trouble seeing it even now? Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The smell of customer marketing 00:00:47 - Introducing Asha May 00:02:14 - Missed opportunities in CS and marketi…
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Ep 399: Divya Prakash Dubey: Ek Jeevani 6:40:03

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He's a bestselling writer who's brought Hindi literature into a modern age -- and he also writes films and tells stories. Divya Prakash Dubey joins Amit Varma in episode 399 of The Seen and the Unseen to discuss his life, his language, his society and his art. (FOR FULL LINKED SHOW NOTES, GO TO SEENUNSEEN.IN.) Also check out:1. Divya Prakash Dubey …
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A vanishing barrier to bullsh*t | The Daily Standup Ep. 96 13:07

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You can't swing a dead cat these days without hitting a couple "experts." But JP has noticed something about so-called expertise - it's easier than ever to claim, but the real stuff seems harder than ever to find. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us…
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Intangible, not immeasurable | Linda Lipovetsky | Ep. 94 13:32

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Linda Lipovetsky thinks CS professionals are unique in a number of hard-to-detail (but not impossible) ways. Sign up for the Lifetime Value newsletter here: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:33 - The misunderstood value of CSMs 00:04:11 - Building trust in customer relationships 00:06:08 - The role of curios…
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Trust but verify | Derrick Smith II | Ep. 93 11:50

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Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:22 - Derrick Smith II 00:02:09 - AI-powered CSM tools: friend or foe? 00:03:11 - The dangers of over-relying on t…
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The expert's dilemma | Pallavi Gadepalli | Ep. 92 12:32

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PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:00:30 - Rob’s train adventure begins 00:00:56 - Meet Pallavi: from developer to founder 00:02:26 …
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Ep 398: Eve Fairbanks Examines a Fractured Society 4:21:42

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She learnt journalism in America and spent many years in South Africa writing a portrait of their troubled society, where everything is complicated and nothing is settled -- much like anywhere else. Eve Fairbanks joins Amit Varma in episode 398 of The Seen and the Unseen to talk about her life, her work, her craft and the world around her. (FOR FUL…
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Empathy isn't everything, but not having it is | Ep. 91 13:08

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Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: …
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Leading from any seat | Arit Nsemo | Ep. 90 13:31

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Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The toilet paper analogy 00:16:00 - Introducing Arit 00:56:00 - Leading from any seat in CS 02:08:00 - Shifting the…
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Interview tips from an ex-Meta recruiter | Zack Zweber | Ep. 89 13:46

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If you're wrestling with this job market, Zack Zweber's got some tips for your next interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscribe Timestamps: 00:00:00 - Setting the stage for economic value in CS 00:01:00 - From Meta to freelance 00:02:17 - Th…
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Using AI in Your Daily Customer Success Routine with Alex Turkovic 48:23

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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of AI, tools for cu…
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Serving up servant leadership | Kathy Fava | Ep. 88 15:53

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Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Embarrassing path to servant leadership 00:00:25 - Intro 00:01:54 - Kathy’s natural approach to leadership…
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Ep 397: Larry White and the First Principles of Money 4:04:59

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We take money and banking and finance for granted -- but the way they exist in the world is not the only way they could exist. Lawrence H White joins Amit Varma in episode 397 of The Seen and the Unseen to discuss ideas, ideologies, money, crypto and the field he pioneered, free banking. (FOR FULL LINKED SHOW NOTES, GO TO SEENUNSEEN.IN.) Also check…
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The early stage blues | Ep. 82 12:18

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The guys dig through Reddit and find a familiar early stage story. Turns out we can read and write, too. Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - A challenging CSM role 00:02:51 - The reality of customer success without a sales team 00:04:28 - The complexities of wear…
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Homo economicus | Ed Powers | Ep. 86 14:45

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BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business. Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The science 00:01:37 - The customer success statement that triggered Ed 00:03:02 - “Customers churn because of value” debate begins 00:05:10 - Value and cost as…
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The freedom to connect | Julien LeTerrien | Ep. 85 13:14

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Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique. ⏱️ Timestamps: 00:00:00 - Tom Brady’s never done customer success 00:00:32 - Kicking off with Julien from Mobilexpense 00:01:09 - Introducing travel and expense management 00:02:16 - Passion and building customer relationships 00:04:5…
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AI is your friend (promise) | Rich King Gawlas | Ep. 84 10:44

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Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - RIP KFC buffet 00:00:30 - Introducing Rich King Gawlas 00:01:56 - Bridging the AI knowledge gap in customer success 00:02:37 - AI education …
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Artificial Superpowers | Lihong Hicken | Ep. 83 12:18

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Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - A bold analogy 00:00:22 - Introductions and some voice cracking 00:01:23 - AI in customer success 00:02:37 - From long onboarding to…
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Chasing inbox zero | Ep. 82 15:04

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What is inbox zero, and should you be chasing it? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Referee Rob with the i…
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One size fits none | Danny Luu | Ep. 81 10:51

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Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat? Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rob remembers 00:00:33 - Welcoming Danny Luu 00:01:06 - From Wells Fargo to tech 00:02:37 - CS i…
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