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They Create Worlds

Alex Smith, and Jeffrey Daum

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Love of the worlds created by video game designers and personalities drives Alex Smith & Jeffrey Daum (history, law, CS degrees) to provide a scholarly yet light-hearted discussion of how arcade, home console, and PC games merged into a Video Game Industry. Emphasis is on the combination of business and creative elements needed for financial success. Interviews of Atari, EA, Activision, & other execs with detailed source evaluations produce the insights you hear in these 140+ hours!
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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I Hear Ya

Alex McFarland

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The Three C's the Woke world finds offensive: Caucasian, Conservative, Christian. But, you'll find that Alex McFarland's content is not toxic, but timely. The I Hear Ya podcast features issues and opinion-makers who may not always agree, but we approach subjects like culture, politics, religion, and race squarely and factually, bringing solid truths and clarity, and avoiding spin. The goal is to build bridges of understanding through conversation. Thank you very much for listening and giving ...
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Hi, I'm Alli Gilbreath, a student at the University of Arizona and radio host on KAMP Student Radio. On "Alli's Wildcat Chats," you can listen to my interviews with administration, faculty, and students from the University of Arizona. Please support KAMP Student Radio by listening live at kamp.arizona.edu.
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Nicholas, Adreano, and Gianni tackle the latest from around the Serie A every week with The Calcio Guys. Follow us on Twitter, Instagram & Facebook and give us your thoughts about the world of calcio!
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Do you often find yourself daydreaming? Does the pure magic of a C.S. Lewis book bring a tear to your eye? To those who would prefer to be living in castles like princesses, braving the ocean in ships, or wishing they lived in Narnia- this one’s for you. The world we live in is full of heavenly miracles that go unnoticed. Look closely and you can see it in the dreams that God places on our hearts, growing us closer to Him as we take on our heavenly adventures. Join me as we explore, learn, l ...
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#updateai #customersuccess #saas #business Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more. Timestamps 0:00 - Preview, …
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Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …
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With the Azzurri being eliminated in the Round of 16 at EURO 2024, it's safe to say it was a failure tournament for Italy. Nicholas & Adreano breakdown what went wrong in Germany. Watch YouTube version here: https://youtu.be/5ghmmpPkUOQ Listen to the full episode 234 of The Calcio Guys on all your favourite podcasting platforms! The Calcio Guys is …
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Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between customer experience strategies and practical implementation, the role of emotional intelligence in business decisions, tackling data quality and management & much more. Timestamps 0:00 - Preview, BS & Int…
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Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…
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TCW Podcast Episode 213 - The Exidy of the 80's and 90's In our second part, we look at Exidy as we wrap up the 70s and explore their products of the 80s and 90s. They continued developing microprocessor games with a variation on Pac-Man with Mouse Trap. The game was moderately successful during the downturn in the mid-80s. Exidy tried to leverage …
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#updateai #customersuccess #saas #business Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the critical importance of a structured onboarding process for new employees and its impact on successful customer relationships. They also share humorous banter and insights about creating a positive employee…
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After Italy's dramatic 1-1 draw vs Croatia, the Azzurri secured a place in the EURO 2024 Round of 16. Nick and Steve from the Kicks and Picks Podcast joined Nicholas to recap the game vs Croatia and look ahead to the match versus Switzerland. Watch YouTube version here: https://youtu.be/bXI-grGdgm0 Listen to the full episode 233 of The Calcio Guys …
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Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…
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#updateai #customersuccess #saas #business Customer success roles fall short of true value creation. The industry has inadvertently boxed itself into creating safe, activity-based roles rather than ones driven by tangible outcomes and accountability. It's time to rethink and reinvent the essence of customer success. Aaron Thompson, CRO, SuccessHACK…
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After Italy's 2-1 win vs Albania to kick off EURO 2024, Nick Commisso joined us to give his thoughts on the game. Just how good is Riccardo Calafiori, or is he overhyped? Plus we preview their second match vs Spain. Watch YouTube version here: https://youtu.be/4JF-nrssXSA Listen to the full episode 232 of The Calcio Guys on all your favourite podca…
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Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…
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TCW Podcast Episode 212 - The Exidy of the 70's Following our examination of Ramtek, we now turn to Exidy, founded by Pete Kauffman and Samuel Hawes. Exidy began by producing Pong variants during the Pong boom. John Metzler joined in 1975, creating Destruction Darby, later licensed to Chicago Coin as Demolition Derby. After Metzler left, Howell Ivy…
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#updateai #customersuccess #saas #business Sam Loveland, Chief Customer Officer at SalesLoft, joins Jon Johnson, User Testing and Michael Forney, VP of CS at Responsive to delve into the intersection of AI and customer success. From leveraging generative AI to the challenges of managing multiple AI tools, the conversation unravels key insights and …
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With EUR0 2024 kicking off in a few days, Nicholas and Gianni were joined by Richard Kharman from Serie A Sitdown to preview the tournament group by group. Who do we think will advance from each group and eventually win it all? Watch YouTube version here: Listen to the full episode 231 of The Calcio Guys on all your favourite podcasting platforms! …
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Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…
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After Luciano Spalletti announced his final 26-player roster for EURO 2024, Nicholas & Adreano gave their reactions to the Azzurri squad. Did Spalletti make the right decisions? How far do we expect them to go in the tournament? Watch YouTube version here: https://youtu.be/zu5QPY8NuLA Listen to the full episode 230 of The Calcio Guys on all your fa…
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#updateai #customersuccess #saas #business Alok Sharma, CEO of Funnel Story AI, joins Josh Schachter, Founder & CEO of UpdateAI, and Jon Johnson, Principal CSM of UserTesting, to discuss the strategic role of CSMs in using technology to drive business outcomes. With a blend of humor, insightful discussions, and practical takeaways, Alok shares his …
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Join us as we explore the mythopoetic men’s movement, inspired by Robert Bly’s "Iron John," and how it aimed to fill the emotional void left by distant paternal figures. We'll uncover the cultural significance of this movement, which relied on Jungian psychology and pagan spirituality, examining its rise in the context of post-World War II alienati…
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Send us a Text Message. In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in …
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TCW Podcast Episode 211 - Ramtek Ramtek was an unlikely entrant into the video game space. Starting off as employees of Data Disc Corporation, Charles McEwan and John Metzler aimed to use technology to positively impact society. With a focus on high-end displays, money was slow to come in. A local bar, Andy Capp's Tavern, frequented by company's en…
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With Inter claiming their 20th Scudetto and celebrating in style, Alex Raffa from InterViews podcast joined us to talk about the Nerazzurri's season and what gave them success. Plus, we evaluate Italy's initial 30-man squad ahead of EURO 2024. Watch YouTube version here: https://youtu.be/Yoq4X1iUAaQ Listen to the full episode 229 of The Calcio Guys…
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In this unchurned conversation, Nikola Mijic, the Founder of Matik joins Josh Schachter. Both of them dive into how Nikola got into the world of CS, and his experience working at LinkedIn and also discuss: 0:00 - Meet Nick & how health scores help predict customer churn risk 7:00 - Working at LinkedIn inspired Nick's startup journey 13:03 - Nick's …
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Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificia…
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With the 2023-24 Serie A season finished, Adreano, Gianni, and Adreano named their Team of the Season as well as coach of the season. We also looked back to our predictions from the beginning of the season, but did we get it right? Watch YouTube version here: https://youtu.be/SwEp2JuUSBg Listen to the full episode 228 of The Calcio Guys on all your…
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#updateai #customersuccess #saas #business John Gleeson, the founder of Success Venture Partners joins Josh Schachter, founder of UpdateAI to share his startup investment thesis, the need to deeply understand customers and the potential for software to enter underserved spaces. The conversation also delves into the future of technology, job prospec…
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The majority of Americans have been catechized to believe that psychologists are the experts when it comes to happiness and human flourishing. But as Abigail Shrier says in her new book, "Bad Therapy: Why the Kids Aren't Growing Up," it's probably true that psychologists are the last people on earth to consult about how to raise healthy kids. Why i…
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The second-to-last matchday in Serie A was full of storylines from Allegri's firing to Sassuolo going down to Serie B. The guys hoped on the Calcio Carousel to recap everything and also look forward to Atalanta's Europa League Final on Wednesday. Watch YouTube version here: https://youtu.be/2EaC0N2EJ_I Listen to the full episode 227 of The Calcio G…
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Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podc…
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Following Atalanta's 1-0 loss to Juventus in the Coppa Italia final, Dan Pezzotta from Las Vegas Atalanta joined us to recap the game. Plus, he previewed their next final next week in the Europa League against Bayer Leverkusen. Watch YouTube version here: https://youtu.be/Bs_ea68JhEA Listen to the full episode 226 of The Calcio Guys on all your fav…
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Josh Schachter sits down with Damien Howley, author of "Control Your Customer: A Guidebook for Customer Success Managers". Damien explains the concept of "controlling your customer", the STO framework for segmenting customer contacts, the importance of celebrating every win, and the value of quantifying the customer's gain from a product. Timestamp…
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TCW Podcast Episode 210 - Accolade Part 2 In our second look at Accolade, we cover the company’s gradual decline in the 90's leading to its acquisition by Infogrames. The desire to expand into console games grew too strong, and Accolade decided to save money on production costs by clean-room engineering the lockout mechanism on the SEGA Genesis. Me…
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Send us a Text Message. Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - W…
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Customer success icon Nick Mehta, CEO of Gainsight, joins our hosts Kristi Faltorusso, Jon Johnson, & Josh Schachter for a candid conversation packed with insights on the evolving CS landscape. From a sneak peek at Pulse 2024 to the future of AI in CS, Nick brings his trademark wit along with wisdom on key trends like:- The changing job market and …
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Former pro player and current sporting director of CS Saint-Laurent Rocco Placentino joined us to talk about the club's recent win in the Canadian Championship vs Halifax Wanderers and their next game against Toronto FC. They're the first semi-pro team from Quebec to have beaten a pro team. Watch YouTube version here: https://youtu.be/x1RX3vTA7H0 L…
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Send us a Text Message. Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Carin…
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Emily Lockhart, VP of Customer Success at Percona, joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, & ⁠⁠Josh Schachter⁠⁠. They discuss the importance of value delivery in partnerships, building proactive customer relationships, utilizing AI and technology to enhance efficiency, and automating playbooks, hiring for CS roles. Kristi also explains the differenc…
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In this episode, I'll talk about why we should ridicule what is ridiculous and why we should smash idols in public. In particular, we'll talk about the three daughters of feminism—three visions for womanhood—that need to be dismantled. They are what I'm calling Girl Boss, Inc., Taylor Swift, and Yoga Pants. In Judges 6, Gideon was raised up by the …
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TCW Podcast Episode 209 - Accolade Part 1 In part one of a two-part retrospective, we explore how the pressures of the North American video game crash combined with the desire to create more sophisticated products for home computer platforms led Alan Miller and Bob Whitehead to leave Activision and establish their own company, Accolade. Publishing …
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There were two Calcio Guys derbies in Serie A Matchday 35, including Napoli-Roma and Juve-Milan, so there was plenty to talk about in this week's Calcio Carousel. Plus with 3 Italian teams between the Europa League & Conference League semi-finals, which of them will move onto the final? Watch YouTube version here: https://youtu.be/N2gZnzpNSmU Liste…
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