Let's Talk Dispatch with Ashley Valenzuela is a series dedicated to educating, empowering, and supporting the heroes behind the headset. Ashley is a 911 dispatcher in California and the creator of The Raspy Dispatcher LLC. Listen as she partners with industry leaders to add tools to every first responder's toolbelt. No topic is off-limits. Remember to subscribe, rate, and tell a friend, and find us on social media by searching The Raspy Dispatcher.
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Step into the world of real-life rescuers with RESPONDER RESILIENCE, an insightful podcast that sheds light on the challenges and triumphs of firefighters, EMTs, police, 911 professionals and clinicians. Hear firsthand accounts from our community's finest as they discuss critical issues on the job and share their experiences with hosts Lt. David Dachinger (Ret.), Bonnie Rumilly LCSW/EMT and Dr. Stacy Raymond. You’ll hear powerful discussions on leadership and wellness brought to life by top ...
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S4 E27 CRACKYL's Crusader for Firefighter Wellness with Guest Kory Pearn
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In this compelling episode, we dive into the heart of firefighter wellness with Kory Pearn—Publisher, Editor-In-Chief, and CEO of CRACKYL Media Inc. Kory is a 20-year veteran firefighter, industry author, and keynote speaker. His mission? To shine a light on the wellness challenges that come with the territory and to teach others how to thrive, not…
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Our guest today, Liz, brings over 7 years of experience in the world of 911 dispatching. She is committed to fostering healthy work environments in communication centers through clear communication and team building. Liz offers a fresh perspective on improving our centers and enhancing our operations. Thank you for listening to Let's Talk Dispatch!…
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S4 E26 Breaking the Chains of Moral Injury with Guest Dr. Rita Brock
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In this info-packed episode, we dive deep into the world of moral injury with the brilliant Dr. Rita Brock, Director of the Volunteers of America Shay Moral Injury Center. Her program extends its life-saving support to first responders, healthcare providers, social workers, and others facing the harrowing effects of moral distress. Join us as we un…
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Crisis IQ Training and Consulting | Robin Barton
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In this episode, we dive into the incredible journey of Robin Barton, a seasoned professional who has dedicated over a decade to public safety roles, including Communications Officer, Communications Training Officer, Communications Supervisor, Tactical Dispatcher, and Hostage/Crisis Negotiator. Robin's extensive experience in managing crises and ma…
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S4 E25 Fierce Female Firefighters Ignite Dreams with Guest Lt. Tina Guiler
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In this episode, we make a push into the flames with Lt. Tina Guiler, a fire Lieutenant and fire inspector who joined the Miami-Dade Fire Rescue in 1999. But her story doesn't stop there. Tina is also the Owner and CEO of Triple F - Fierce Female Firefighters, an initiative that sparked the creation of the Triple F Dolls. These dolls are more than …
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Remembering Officer Tara O'Sullivan You never want to lose an officer; it's honestly the worst-case scenario. Early in my career, we lost one of our own. It was one of the hardest days I've ever experienced and a stark reality of this job that every 911 dispatcher has to understand. This week’s episode falls on the anniversary of Officer Tara O'Sul…
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S4 E24 Fatal 10: Deadly Factors Behind Officer Suicides with Guest Dr. Olivia Johnson
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In this dynamic episode, Stacy and David sit down with the remarkable Dr. Olivia Johnson, Founder of the Blue Wall Institute. They dive into one of the most pressing issues in law enforcement today: police officer suicide. Dr. Johnson, with a master's in criminology and criminal justice from the University of Missouri, St. Louis, and a doctorate in…
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ReST for First Responders | Dr. Rita Brock
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Join us for an insightful chat with Dr. Rita Brock, Senior vice president for moral injury programs at Volunteers of America. Dr. Brock's Resilience Strength Training (ReST) Program has been a game-changer for veterans, and now it's extending its reach to support our first responders. In this episode, we dive into the world of moral distress and wh…
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S4 E23 Leadership From the Bottom Up! with Guest Dr. Candace Ashby, Battalion Chief Indianapolis FD
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This week's episode is a wild ride into the heart of leadership with Dr. Candace Ashby, Battalion Chief of the Indianapolis Fire Department. Dr. Ashby dives deep into the essence of "Bottom Up" leadership, revealing how the rank and file can make a difference. Have you ever wondered why fire organizations feel so disconnected? Dr. Ashby explains it…
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Turning Feelings into a Response | Brandi Powell
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In this episode, we are joined by a seasoned Consultant and Trainer with 15 years of experience as a dispatcher, trainer, and system administrator in emergency services. We dive into the critical topic of Holistic Wellness and explore the need for designated Chaplains in dispatch. Our guest shares their invaluable insights and experiences, shedding…
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S4 E22 Wildlife Warriors: A Tale of Two ACOs with Guests Gina Gambino and Jennifer Merenda, Animal Control Officers
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Join us as we reveal the raw, unfiltered look at the human side of animal control with Jennifer Merenda, Chief Animal Control Officer, City of Bridgeport, CT, and Gina Gambino, Head Animal Control Officer for Monroe, CT. We get a behind-the-scenes look at the careers of these seasoned professionals and gain a deeper understanding of their vital rol…
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Let’s Talk Dispatch celebrated its 100th episode with a live stream packed with surprise guests and giveaways! If you joined us live, thank you! If you missed it, here's an edited version of our live-streamed episode. A huge shoutout to my incredible guests: Dominique Mathis from Hello911 LLC, Cassie Sexton from Mindbase, and Ryan Dedmon from the 9…
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S4 E21 Shrinks Unwrapped—The Inside Scoop on Responder Therapy with Guests Dr. Stacy Raymond and Bonnie Rumilly LCSW/EMT
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Today, we’re not just breaking down doors; we're breaking the stigmas. The sirens fade, all units are returning to quarters, and the streets are safe again - but what happens to those who just calmed the chaos? This episode cuts through the silence that often shadows frontline personnel, diving directly into the unspoken truths of first responder m…
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A Conversation About Diversity, Equity, & Inclusion | Guest R. Tyrone Kelsey
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Change is hard for anyone, but especially for 911 dispatchers. In this episode, we delve into the challenges of change and much more with Tyrone Kelsey, a subject matter expert in implicit bias, racial diversity, and inclusion. Tyrone creates and delivers innovative curriculums on these topics and serves as 911 Training Institute lead consultant, h…
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S4 E20 Lead, Don't Bleed: Preventing Supervisor Burnout with Guest Hi Nguyen
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When Hi Nguyen pivoted from sales to counterterrorism in the wake of 9/11, he stepped into a world where every decision could mean life or death. Now, as he joins David and Dr. Stacey Raymond on our latest episode, we unearth the critical lessons of resilience and trust he's carried from the front lines to the boardroom. We're not just talking shop…
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Tethered at the Hip | Joint Episode with 911 Delta - Tethered 4 Life Podcast
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Is there an echo in here? Oh no, that's just my guests, Kacey and Anna, hosts of the 911 Delta - Tethered 4 Life Podcast, joining me for a joint episode. Tune in while we discuss each other's journeys and learn more about their podcast. Make sure to give them a follow on Instagram @911deltatethered4life And tune in to their awesome podcast on Apple…
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S4 E19 Dialing Up the Future of 911 with Guest Ashley Valenzuela, Dispatcher, and Founder Of The Raspy Dispatcher LLC
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Ashley Valenzuela is not just answering the call; she's rewriting the playbook for 911 telecommunicators everywhere. An experienced 911 dispatcher and creator of The Raspy Dispatcher, Ashley has seen the challenges and triumphs of the profession. Recognizing the gap in resources for those drawn to this vital work, she is on a mission to support bot…
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We sit down with Rachel Murdock, a former FBI forensic interviewer turned founder of Beyond the Storm, a company dedicated to guiding trauma survivors and first responders through their healing journey. Rachel's career has been nothing short of remarkable. With years of experience at the FBI, she honed her skills as a forensic interviewer, delving …
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S4 E18 Voices From The Frontline Of EMS with Guests Jason Patton, Dan Sundahl, Dr. Peter Antevy and More
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In this unique episode of our podcast, we bring you an exclusive compilation of stories, insights, and innovations from the front lines of EMS. Join us as we explore the minds and hearts of those who dedicate their lives to saving others, offering a unique glimpse into the challenges and triumphs of this critical profession. Our journey begins with…
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Today on Let's Talk Dispatch the raspy dispatcher meets the Healthy Dispatcher's own Kris Inman! Kris brings over 28 years of experience to the table and has moved on from their role in dispatch to the director of Program Development at The Healthy Dispatcher. Join us as we talk about their journey in dispatch, how important taking care of ourselve…
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S4 E17 Unboxing The Cop Box: Brotherhood, Healing, and Growth with Guests, John Monaghan III, James Steinmetz, Douglas Wyman
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In this compelling episode, we reunite three distinguished law enforcement veterans: retired Chief John Monaghan, retired Chief Douglas Wyman, and retired New Hampshire State Police Sergeant James Steinmetz. These three friends, previously featured in the impactful film "Inside the Box," come together once more to delve into profound discussions on…
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In this episode of Let's Talk Dispatch, we're joined by Sondra Wesley who works with our partners at Prepared. With over 30 years of invaluable experience in public safety, Sondra shares her remarkable journey and insights gained along the way. Together, we delve into the cutting-edge technology that Prepared is bringing to our communication center…
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S4 E16 Mental Health Lifeline For Clay County’s Bravest with Guests, Chief David Motes and Marie Gumá
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In this enlightening episode of the Responder Resilience, we dive deep into the heart of mental health within the fire service, featuring a captivating dialogue with Acting Fire Chief David Motes of Clay County Fire Rescue (CCFR), Florida, and Marie Guma, the visionary founder of Command Counseling Center. Together, they shed light on the critical …
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S4 E15 Duty, Depression, and Deliverance with Guest, Rob Rudewicz, Retired Police Captain
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In this eye-opening episode of our podcast, we delve into the life of Rob Rudewicz, a man whose career in law enforcement spanned two decades, culminating in his retirement as a Captain from the Hartford Police Department. Rob's journey is not just a tale of policing a city he grew up in, but it's also a raw exploration of his own personal battles …
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The Traveling Dispatcher | Jennifer Marshall
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In today's episode, we have a fascinating conversation with Jennifer Marshall, who brings over 12 years of experience in dispatching across various emergency services—police, fire, and medical. But what sets Jennifer apart is her recent transition into a unique realm of dispatching: traveling dispatching. Join us as Jennifer shares her journey, she…
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S4 E14 Shuffling The Deck On A.C.E.S. with Guest, Chris Moore, Fire Captain, Author, Speaker, Advocate
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In this enlightening episode, we delve into the impactful world of first responders and the mental health challenges they face, through the lens of Captain Chris Moore's personal and professional experiences. As a key figure in his department's Behavioral Health and Peer Support Team, Chris opens up about his own battle with post-traumatic stress, …
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NENA Enhanced PSAP Registry and Census | Stacy Miller and Katie Decker
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In this episode of Let's Talk Dispatch we're bringing you a special 2-for-1 deal courtesy of NENA, the 911 association! Join us as we sit down with Katie, EPRC PSAP Program Manager, and Stacy, EPRC Commercial Program Manager, who together boast over 40 years of experience in PSAPs. They're here to share insights from their journey and introduce an …
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S4 E13 Infidelity: Temptation And Transformation with Guest John Kelly
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Join us in this unprecedented behind-the-badge episode as we focus on the heartbreak of infidelity with law enforcement veteran, author, and coach John Kelly. We investigate betrayal, affairs and rebuilding shattered trust in first responder marriages. John brings a wealth of knowledge on smashing the cycle of self-destruction and maintaining healt…
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Grab A Snack | RJ Sosna - Dispatch Supervisor
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In this episode of Let's Talk Dispatch, our guest brings a wealth of experience to the table. With 23 years in dispatching and currently serving as a shift supervisor, they've seen it all. But what sets them apart is their 31 years of public safety experience, starting as a volunteer firefighter at just 16. Join us as we dive into their journey, fr…
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S4 E12 Succeed In The Need To Lead with Guest Al Pratts, Deputy Chief And Chief Of Special Operations
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Ready to take your career to the next level and achieve that long-awaited promotion? Tune in as we welcome Al Pratts, Deputy Chief and Chief of Special Operations at North Hudson Regional Fire and Rescue and delve deep into the intricate relationship between the first responder promotional process and mental health. Learn valuable insights on prepa…
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Join us on Let's Talk Dispatch as we chat with Jeremie, a seasoned public safety leader with over 32 years of experience. From their role as a registered Public Safety Leader (RPL) to nearly two decades of instructing with APCO as an instructor, Jeremie's journey is nothing short of inspiring. Tune in as we explore Jeremie's remarkable career highl…
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S4 E11 This Too Shall Pass?? Panel Discussion: Real Talk on Stress vs Serenity
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In this special episode, Officer Pete Elste (Crisis Intervention Team Coordinator), Firefighter Pete Nichio, Bonnie Rumilly, LCSW-EMT, and Scott Alvord, LCSW (Crisis Intervention Clinician), come together for Real Talk: Stress vs Serenity. Under the theme of "This too shall pass," they explore strength in vulnerability and recovery from job-related…
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S4 E10 Igniting Growth and Excellence with Guest Chief Anthony Perez
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In this episode, we dive into the inspiring journey of Anthony Perez, the Fire Chief of Pasco County, Florida. We explore the challenges and triumphs of transitioning into a new leadership role, the innovative cancer prevention initiatives he has implemented within his department, and the impact of recruitment and retention strategies on the firefi…
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Selling Tickets to the Circus | Robbie McCormick
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In the latest installment of Let's Talk Dispatch, I have the pleasure of conversing with Robbie McCormick, Deputy Director of Administration, whose illustrious career spans over 15 years of dedicated service. With extensive experience in various settings, ranging from large agencies to small, rural communities and bustling metropolises, Robbie brin…
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S4 E9 The Power of De-escalation in Law Enforcement with Guests Ernie Stevens, Retired LEO and Author
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Join us for an engaging episode where we explore mental health and de-escalation with Ernest Stevens, author of the best-selling book "Mental Health and De-escalation: A Guide for Law Enforcement Professionals.” As a pivotal member of the San Antonio Police Department Mental Health Unit, Ernie brings a wealth of experience and knowledge to the tabl…
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Cruising Down Disaster Ave | Jane Plympton
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Join us as we sit down with Jane Plympton, a dedicated dispatcher and trainer with over 12 years of experience in Police, Fire, and EMS services in Southeastern Montana. We chat about handling emergencies in a rural setting and fostering a positive workplace culture. Jane shares invaluable insights gained from her extensive background, shedding lig…
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S4 E8 Recipes for Resilience: Coping with Suicide with Guest Joseph T. Bonanno, FDNY / USAF Veteran and Chef
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In this episode, we dive into the inspiring journey of Joseph T. Bonanno, a true American hero who has served in both the USAF and The FDNY. Joseph opens up about the profound impact of suicide on his life, especially following the tragic loss of his brother Michael in 2012. Through his personal experiences, Joseph sheds light on the ripple effect …
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Never Feel Helpless Again | Renee Monestero- Dispatcher
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In this episode, we sit down with a seasoned dispatcher and dedicated EMT with over three decades of combined experience. With 17 years in dispatch, 22 years in EMS, and 14 years of teaching, our guest brings a unique perspective to emergency services. Join us as we explore their journey, from handling high-pressure situations to educating future d…
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S4 E7 Movies That Matter for Police and Their Families with Guest Jason Harney, Retired Police Sergeant and Documentary Filmmaker
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In this episode of Responder Resilience, we delve into the world of impactful filmmaking with Jason Harney, a retired Police Sergeant turned Documentary Filmmaker. Join us as we explore Jason's journey from serving with the Las Vegas Metropolitan Police Department for over two decades to his current role as a producer and director at Lightning Digi…
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One Last Call | Guest Patricia Aaron - Retired Dispatch Supervisor
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Today, my guest has been dispatching for 28 years, currently holding the position of communications supervisor. When you tune in for this episode, they will be officially retired! Congratulations on your retirement, Patricia, and thank you for 28 years of service to your community. We appreciate you sharing your journey with us on Let's Talk Dispat…
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S4 E6 Saving Lives Through Connection and Comedy with Guest Jason Patton, Firefighter, Paramedic, Comedian, VP of Fire Department Coffee
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Get ready to meet firefighter/paramedic Jason Patton, the creative genius behind Fire Department Chronicles. We take a peek into his world and the work he does both on and off the job. Jason shares his unique perspective on the struggles and triumphs of being a first responder, as we tackle important subjects like mental health, resiliency, suicide…
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Central Square Technologies | |Kevin Wattenbarger Director of Sales for 911 Call Handling
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oin us in this episode as we sit down with Kevin Wattenbarger, the Director of Sales for 911 call handling at CentralSquare Technologies. With over 25 years of experience in public safety and communications software, Kevin shares insights from his diverse background, including serving as a Deputy Sheriff of Wake County, NC, and his time in the U.S.…
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Our Conference Experience | Be The Difference 2024
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Conferences hold a unique charm, particularly those focused on emergency dispatchers. Our profession remains largely unfamiliar to many, yet a few times a year, hundreds of individuals eagerly travel by car or plane, driven by the sole purpose of connecting and learning from those who have faced challenging calls, gained valuable insights, discover…
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S4 E5 Focusing The Lens On EMS In Crisis with Guest Derek O. Hanley, Retired Paramedic, Photographer, Author, Disabled Veteran Combat Medic
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In this episode, we delve into the powerful stories behind "Photos From the Front Lines" with photographer, paramedic and disabled veteran combat medic, Derek O. Hanley. Discover the stories that honor but also reveal the brokenness of EMS, and learn about the urgent need for improving responder recruitment, retention and mental health support. Der…
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S4 E4 What Do The Shrinks Think? with Hosts, Dr. Stacy Raymond and Bonnie Rumilly, LCSW-EMT
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In the latest episode of Responder Resilience, trauma therapists Dr. Stacy Raymond and Bonnie Rumilly, LCSW/EMT, dive deep into the crucial aspects of first responder mental health. Drawing from EMS & FIRE PRO Expo interviews, they provide compelling insights into what emergency service leaders want their colleagues to know about mental health. The…
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Combat Complacency | Kim Fuller Dispatcher
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Join me in welcoming our guest, Kim, who brings 19 years of invaluable experience in law enforcement dispatch to our episode today. Formerly holding the esteemed position of Chief Communications Officer, Kim humbly describes herself as a 'knower of much and master of none.' In this engaging episode, we explore Kim's rich journey through the realms …
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S4 E3 From Silence To Strength with Guest Todd Donovan, Retired Fire Lieutenant Paramedic
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Join us for an emotional and inspiring episode featuring retired Fire Lieutenant/Paramedic Todd Donovan. We dive deep into his journey, exploring what triggered his depression and suicidal thoughts. We'll explore the groundbreaking world of transcranial magnetic stimulation (TMS) and discover Todd's impactful role in the National Alliance of Mental…
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Just Being Awesome | Cammie Haney Dispatch Director
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Joining us today is an exceptional guest Cammie Haney with over 17.5 years of hands-on experience in dispatching within a small rural center. Beyond her extensive dispatch tenure, she's spent 14 years as a training officer, nurturing the next generation of dispatch professionals. Notably, she's also served as the coordinator of a local multi-agency…
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S4 E2 Insights On Leadership, Wellness, And Sleep with guest Chief Dena Ali, Battalion Chief at Raleigh Fire Department
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Guest co-host Captain Rom Duckworth joins us on the latest episode of Responder Resilience as we sit down with Battalion Chief Dena Ali from the Raleigh (NC) Fire Department. Chief Ali shares valuable insights on how to cultivate resilience as leaders, and approach conversations with those who are struggling. We also explore what it takes to be a g…
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Never Stop Learning | Nikki McGuire Dispatcher
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My guest today has been dispatching for longer than she has not been. Starting this career at 19 years old, this seasoned professional, Nikki McGuire, has a wonderful perspective on the changes she has witnessed in this field over the years. Time sure does fly when you're having a good time, and we talk all about it in this episode. Thank you for l…
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