Best Automotive. Customer Service Podcasts (2024)

1
Fueling Customer Service in the Automotive Industry w/Bryan Hildebrand Parts and Service Director Jaguar Land Rover Riverside 21:16

9d ago21:16

21:16

Bryan Hildebrand emphasizes the importance of effective communication in enhancing customer experience and maintaining a positive company culture. Bryan also discusses the need to build a community around their brand through authentic and engaging content. Lastly, they highlighted the success of their recent customer appreciation event and their st…

1
Service BDC Series E8: Syncing Sales to Service: Enhancing Loyalty with Effective Call Structures for First Free Oil Change Scheduling 17:09

2h ago17:09

17:09

One of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my su…

1
Service BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! 🔥 18:09

2h ago18:09

18:09

Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak …

1
Service BDC Series E6: Turning Weaknesses into Strengths | Transforming Customer Calls in Your 🔧Service Department 20:43

2h ago20:43

20:43

Welcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactio…

1
Service BDC Series E5: Unveiling the Value of Your 🛠Service Department: A Customer-Centric Approach 18:39

2h ago18:39

18:39

Service BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is ea…

1
The Detailing Dilemma: Independent Studios in a Corporate World pt.2 11:52

1d ago11:52

11:52

In this episode we continue diving into the thought provoking topic: the acquisition of professional detail studios by big chain conglomerates. Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutionspodcast and YouTube: @thedetailsolutionspodcast1 www.de…

1
Providing Large-Scale Service and Small-Scale Care With Brian Quisenberry of S&S Tire 20:28

2d ago20:28

20:28

Brian Quisenberry is Vice President at S&S Tire. Known for his responsive and dependable leadership style, Brian prides himself on his ability to deliver results and fulfill commitments through a blend of enablement and tenacity. With over 25 years of diverse experience, he has honed his skills as a coachable and loyal teammate, always ready to lea…

1
The Detailing Dilemma: Independent Studios in a Corporate World pt.1 8:58

3d ago8:58

8:58

In this episode we're diving into a thought provoking topic: the acquisition of professional detail studios by big chain conglomerates. Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutionspodcast and YouTube: @thedetailsolutionspodcast1 www.detailedim…

1
Navigating Wrong Parts, Changing Industry Dynamics, and Workplace Pranks with Chris Rainville, Part 1 1:48:05

3d ago1:48:05

1:48:05

On this engaging episode, Jeff Compton welcomes Chris Rainville to the show. Chris recounts his struggles with acquiring the right automotive parts and the interpersonal challenges presented by difficult parts staff. He even shares a light-hearted but competitive parking space rivalry at work. Meanwhile, they both reflect on their experiences with …

1
📆 Appointment Setting Strategies That Secure Showed Appointments! 🔥🔥🔥 21:28

4d ago21:28

21:28

🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer conversations effecti…

1
Sara Hoagey: Don't Lose an Employee for $2 per Hour 14:50

4d ago14:50

14:50

Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…

1
Will Boston 59:10

5d ago59:10

59:10

Will Boston is a detailer from Bruce Mines, Ontario Canada. Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutionspodcast and YouTube: @thedetailsolutionspodcast1 www.detailedimage.com use code dsp15 to save 15%off your order. www.detailedimage.com/whol…

1
WOYM: Service Excellence: The Customer Service episode 15:15

9d ago15:15

15:15

Every now and again I see people do or say things online that I think is terrible for customer service. This brief episode will cover some Do's and Don'ts of delivering exceptional customer service. Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutions…

1
Racing Toward a Purpose With Fred Roger and Stephen Kantarze of The Veterans Trust 39:27

9d ago39:27

39:27

Stephen Kantarze, is the Program Director of The Veterans Trust. He joined the US Army in 2008 as an infantryman, serving his countries in numerous capacities including a tour in Iraq. He was deeply impacted by his role as a casket team leader at Arlington National Cemetery, where conducted over a thousand funerals and ceremonies. As part of The Ve…

1
Service BDC Series E4: Motivating BDC Reps with Incentives & Competitions 15:19

10d ago15:19

15:19

Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance…

1
Service BDC Series E3: Efficient Office Setup for BDC Success 15:49

10d ago15:49

15:49

This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup th…

1
Service BDC Series E2: Leveraging Lead Lists for Appointment Setting in Car Dealership Service BDC 19:48

10d ago19:48

19:48

Let me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, includin…

1
Service BDC Series E1: The Active BDC Service Manager: Leading by Doing in the Business Development Center 16:35

10d ago16:35

16:35

Service BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively …

1
Overcoming Gender Bias in Auto Repair with Lynn Kittie 1:22:23

10d ago1:22:23

1:22:23

In this episode, Jeff Compton welcomes Lynn Kittie, an experienced technician, to discuss vehicle repair and the reality of being a female mechanic in a male-dominated field. Throughout their conversation, Lynn shares her ambition to join the Ministry of Transportation of Ontario, underscoring her drive for safety and compliance. They also tackle t…

1
How WrenchWay is Transforming Automotive Recruitment with Jay Goninen 22:51

11d ago22:51

22:51

Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…

1
Brian Gitzen is a Crotchety Old Man 1:26:53

12d ago1:26:53

1:26:53

Brain Gitzen is the owner of Summer Breeze Ceramic Coating & Mobile Detailing in Beaufort, South Carolina Support this show and follow us on Facebook: @thedetailsolutionspodcast and @thedetailsolutionspodcastdiscussiongroup or on instagram: @detailsolutionspodcast and YouTube: @thedetailsolutionspodcast1 www.aquatekcoatings.com new installers save …

1
Using life insurance, private investments, or other assets to equalize value among family members in the succession process. 28:47

14d ago28:47

28:47

SEASON 7 | EPISODE 3 Join host Derek D as he sits down with Jake Pollack, a Partner at the Shackelford, Bowen, McKinley & Norton law firm and Dave Cantin, the CEO of the Dave Cantin Group. Dave and Jake uncover the misconceptions and importance of succession planning in the automotive industry, addressing not just immediate transitions but also lon…

1
What Is Salesforce Doing for Car Dealerships? Find out From a User's Perspective with Vicki Poponi! 31:41

15d ago31:41

31:41

Meet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealerships with its innovative solutions. Vicki delves into th…

1
Tread Carefully: Ensuring Roadside Safety With David Bennett of AAA 33:21

16d ago33:21

33:21

David Bennett, Repair Systems Manager at AAA, brings over 37 years of dedicated service to the company. Originally from the Washington DC area, David's career journey began at a young age, marked by early experiences as a paperboy, at a gas station, and in food service. His passion for automotive work ignited during high school, where he received v…

1
The Price Point To Move Inventory 38:23

17d ago38:23

38:23

Getting a car for under $30,000 is like hitting the jackpot for buyers today. It doesn't even matter if it's an EV; if the sticker price is under that magic $30K mark, people are all over it. Today, the ASOTU Wheelhouse talks about how price sensitivity is influencing dealership inventory strategies, plus covers what it takes to build a winning cul…

1
Growing Your Repair Shop Through Diagnostic Excellence with Zeb Beard 45:59

17d ago45:59

45:59

In this installment of "The Jaded Mechanic," Jeff Compton welcomes Zeb Beard, a revered figure in the automotive service industry. Zeb underscores the importance of accurate diagnostics, sharing that a two-hour diagnostic base not only bolsters customer trust but also underpins the financial health of the shop. Zeb also highlights his unique custom…

1
Ep.30:UNCUT-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI 44:43

18d ago44:43

44:43

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digita…

1
Ep.30-SPECIAL REPORT: The State Of Autonomous Vehicles With Chris Piche of Smarter AI 35:50

18d ago35:50

35:50

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digita…

1
The Name, the Vision, and the Evolution: Unveiling the Tekion Story with Pedram Faed - A Dive into Automotive Tech Innovation 42:49

18d ago42:49

42:49

In this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on T…

1
Maximizing Car Dealership Inventory Management: Strategies for Success with Jasen Rice! 16:07

18d ago16:07

16:07

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principl…

1
Learn What Microsoft Autos is Doing For Dealers & Car Buyers with Lizz Callaway! 14:37

18d ago14:37

14:37

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both …

1
Bruce Miller, From Sales to Car Dealer: Navigating Challenges in the Automotive Industry 19:54

18d ago19:54

19:54

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry chal…

1
Unlock the camera's full potential for car dealerships with Mark Queen 22:47

19d ago22:47

22:47

Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…

1
Brett Partridge in High Def 58:14

19d ago58:14

58:14

Cam Scorey suggested that I talk to Brett Partridge since he's another Aussie detailer. Meeting Brett for the first time he told me of starting detailing as a side Hussle. His 9-5 was working in the mines in Australia and when word came around of layoffs, Brett decided to make the jump to detailing full time. 4yrs later and he hasn't looked back st…

1
Product Spotlight: Lithium Auto Care w/ Bill Crawley 58:23

22d ago58:23

58:23

I received a message on Instagram from Mckenna over at Lithium Auto Care saying that they enjoyed the podcast. We got to talking and I extended an offer for Bill Crawley the company's CEO to come on and do a product spotlight. Lithium is a car care company based out of Utah and their products are proudly made in the USA. They make everything you ne…

1
Empowering Employees for Success With Baker Ghanim of Tire Store Service Center and oTo Solutions 25:08

23d ago25:08

25:08

Baker Ghanim is the President of Tire Store Service Center in Bedford, Texas. Under his leadership, Tire Store Service Center opened nine locations in its first 10 years, with a goal of ultimately opening 50. Baker is also the Founder of oTo Solutions, where customers can easily order tires online. With his background in business management and cus…

1
The Future is Now in Automotive Repair with Jeff Barnes 1:19:33

24d ago1:19:33

1:19:33

Today Jeff Compton and Jeff Barnes discuss the adaptability challenges within the automotive repair industry. Jeff Barnes expresses the importance of staying current with technological advancements, as resistance is futile, particularly with the growing necessity for Vehicle Security Professional (VSP) certification. Meanwhile, Jeff Compton highlig…

1
Ep.29-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect 36:23

25d ago36:23

36:23

Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including…

1
Ep.29-UNCUT-Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect 1:03:44

25d ago1:03:44

1:03:44

Using Mobile Repair & Pickup/Delivery As A Strategy For Retention & Loyalty w/Bob Gower of Traver Connect Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including…

1
Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff 15:49

26d ago15:49

15:49

Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…

1
Matthew Goode is workin' class, white trash 1:03:35

26d ago1:03:35

1:03:35

Matthew Goode started working on cars at an early age in his dad's body shop. He helped his dad with different tasks from sanding to painting and even detailing. Eventually Matthew's wife told him to make the jump and start his own detail shop, so with no money Matthew made a difficult decision. Overcoming a sever leg injury that to this day bother…

1
From Food to Tires: A Customer Service Journey With Brooke Johnson of McMahon's Best-One Tire 21:33

1M ago21:33

21:33

Brooke Johnson is a dedicated Customer Service Representative at McMahon's Best-One Tire. With a prior background in the food industry which spanned a decade, Brooke brings a refreshing perspective to her role, marked by honesty and a strong work ethic. Despite her initial unfamiliarity with the tire industry, Brooke's commitment to learning and se…

1
How Important is Customer Service in the Automotive Industry? With Dan Licharson 1:17:29

1M ago1:17:29

1:17:29

In this episode, Jeff Compton sits down with Dan Licharson to talk through the complexities of customer service in the automotive industry. Dan shares a personal ordeal at a dealership that mishandled his truck's service and failed to provide the support he expected. Throughout the episode, they critique the inconsistencies in warranty work and cus…

1
William Demaree: The Importance of Company Culture in Automotive Retai 25:30

1M ago25:30

25:30

In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…

1
Nate Mcclain no relation to John. 59:20

1M ago59:20

59:20

Nate Mcclain started working on cars with his dad when he was 5. Eventually when he turned 15 and bought his first car he took pride in cleaning it. This like a lot of us leads to washing friends and family members cars for some side cash. Nate dabbled a little in the Ag machinery market before finding a love for doing Marine crafts. We dove into a…

1
WOYM: How to hire and train to scale your business. 1:08:13

1M ago1:08:13

1:08:13

Every now and then I am asked "How do you go about hiring and training people to help grow your business?" I'm always the worst person to ask because while I have hired and trained A LOT of people for the car wash, I don't plan on doing for my business. Well that's where Mike Turner steps in. He pitched this idea to me and as he has the experience …

1
Navigating Auto Repairs With Empathy With Lee McWilliams of Midas 25:12

1M ago25:12

25:12

Lee McWilliams is the store manager for Midas in Eden Prairie, Minn., where he oversees a customer service team in the automotive repair industry. With a keen understanding of the pivotal role customer interaction plays, Lee emphasizes the importance of empathy and adaptability in his role. Raised in a family where small-town values translated to w…

1
How to Attract Top Talent to Your Store | The ASOTU Wheelhouse 34:47

1M ago34:47

34:47

Consumer Reports, Carvana and Cybertrucks, oh my! Do consumers pay attention to top car lists? What software is absolutely necessary for success in the dealership world? Does the general population care that inflation is still high? And how can you make yourself the place to attract the top talent in the auto industry? On this fast-moving episode o…

1
Navigating Warranty Ends and Customer Retention with Craig Tomcyzk 1:47:08

1M ago1:47:08

1:47:08

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of agi…

1
Ep.28-Right Moves: How A Change In Scenery Led To Helping A Legacy Dealership Up Their Customer Convenience w/Richard Lupo at Apple Tree Honda/Acura 33:32

1M ago33:32

33:32

Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digita…

Podcasts Worth a Listen

Automotive. Customer Service Podcasts

Podcasts Worth a Listen

Quick Reference Guide