Best CX Spotlight Podcasts (2024)

1
Victoria's Secret CCO Chris Rupp On Transforming CX With Tech: RFID, Fitting Rooms, Loyalty & More 39:46

17d ago39:46

39:46

In this exclusive interview from recorded live on Shoptalk TV, and brought to you with the help and support of Meta, Chris Walton and Anne Mezzenga of Omni Talk Retail sit down with Chris Rupp, Chief Customer Officer at Victoria’s Secret, to discuss the brand’s digital transformation and innovative strategies for enhancing the customer experience. …

1
Amazon VP Dilip Kumar Sets The Record Straight On The Future Of Just Walk Out Technology 26:55

1d ago26:55

26:55

In this exclusive and candid interview with Omni Talk, Dilip Kumar, Amazon's VP of AWS Applications, sets the record straight on the future of the company's groundbreaking Just Walk Out technology and its Amazon Dash Carts. Kumar discusses the decision to pull Just Walk Out from Amazon Fresh stores, explaining how Dash Carts are the foundational pl…

1
Design systems at a small scale. An UXfolio case study 56:50

1d ago56:50

56:50

In this episode, we have a conversation with Sanyi and Bene as they share their experiences developing a design system for UXfolio. UXfolio is an online portfolio editor catering to UX/UI and product designers. Listen in as our co-host, and design system expert, Gabor, helps unravels the story behind building a system for a small, dynamic team. Wha…

1
Competera's Alex Galkin Reveals The Future Of AI-Powered Retail Pricing 38:07

1M ago38:07

38:07

Alex Galkin, CEO and founder of Competera, delves into the complex world of AI-powered retail pricing. Discover how machine learning and Big Data are revolutionizing price optimization, enabling retailers to move beyond price elasticity and embrace contextual, personalized pricing strategies. Galkin shares insights with Chris and Anne on the five l…

1
Game-Changing IoT Tags For Retail & Supply Chain 23:06

1M ago23:06

23:06

Thaddeus Segura, Vice President of Data Products & Algorithms at Wiliot joins Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how Wiliot’s Bluetooth-connected tags provide real-time inventory management, freshness monitoring, and omni-channel fulfillment solutions, offering advantages over traditiona…

1
Get a head start for your career in design with Dan Winer 1:07:46

2M ago1:07:46

1:07:46

In this episode, we have an in-depth conversation with Dan Winer, who is currently a Head of Design at PandaDoc. Dan is an active member on LinkedIn with over 30k followers. With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or…

1
Why Unified Marketing Measurement Is Key to Business Success 37:09

2M ago37:09

37:09

Ovative’s Beth McKigney and Troy Neidermire join Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how shifting to unified marketing measurements, like Enterprise Marketing Return (EMR), can help retailers and brands optimize budget allocation, incrementality, and overall business outcomes. In this pod…

1
Digital Attribution Made Easy: Connecting Banking & Retail Through Payments Media With SnippMedia's Tom Burgess 34:20

2M ago34:20

34:20

Tom Burgess, the President of SnippMedia, joined Anne and Chris to share his thoughts on how CPGs can attribute in-store retail purchases by leveraging banks’ loyalty programs, and how retailers can also plug these same loyalty programs into their retail media networks. In this podcast, Chris and Anne go deep with Tom on: The history of bank card l…

1
A Candid & Frank Shoptalk 2024 Preview With Krystina Gustafson And Joe Laszlo 39:06

2M ago39:06

39:06

Shoptalk's Krystina Gustafson and Joe Laszlo joined Anne and Chris to field pointed questions about this year's Shoptalk 2024 agenda. In this podcast, Chris and Anne put Krystina and Joe on the spot about: How they plan to cover and present the topic of AI How important omnichannel or "unified commerce" fundamentals will be in this year's track ses…

1
Urban Navigation Supercharged: The BudapestGO Story 57:26

2M ago57:26

57:26

In this episode, we have a conversation with Viktor Eperjesy,, who is an Innovation Portfolio lead at Supercharge. With a background in Business administration, Management and Leadership, Viktor has immeasurable experience as a Business consultant, Product strategist and now an Innovation Portfolio Lead. He has worked with clients in the banking, i…

1
UX, CX & Women in tech 48:25

3M ago48:25

48:25

In this episode, We talk to an all-around design leader, Marilia Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. This episode was recorded when Marilia was still working with TalkDesk, and sin…

1
Eagle Eye CEO And Former Tesco Exec On Using Data & Tech to Build Loyalty 38:44

3M ago38:44

38:44

Eagle Eye CEO and former Tesco executive Tim Mason joined Anne and Chris to share his thoughts on how retailers can leverage customer data, personalized promotions, and new technologies to strengthen loyalty and drive incremental sales. In this podcast, Chris and Anne go deep with Tim on: The history of Tesco’s clubcard Omnichannel personalization …

1
Inventory Planning & AI Optimization For Retail Success 30:59

3M ago30:59

30:59

Onebeat VP of Retail Strategy, Greg Arthur, joined Chris and Anne to share how leveraging AI for inventory optimization can help retailers maximize sell-through rates and profitability. In this podcast, Chris and Anne go deep with Greg on: Self-adjusting, short-term algorithms for granular inventory level predictions Allocating the right inventory …

1
Driving Quality And Value Through Scheduled W-2 Last-Mile Delivery 26:05

4M ago26:05

26:05

In this episode of the Omni Talk Retail Technology Spotlight Series, Chris and Anne discuss an innovative approach to improving last-mile delivery with Buncha CEO Bharat Pulgam. They explore how Buncha leverages scheduled time windows, refrigerated vehicles, and W-2 drivers to drive value, quality of service, and sustainability in last mile grocery…

1
Manifest's Tanzil Uddin Previews The Manifest 2024 Conference In Las Vegas 18:44

4M ago18:44

18:44

Get an inside look at the Manifest 2024 supply chain conference happening in February in Las Vegas. Tanzil Uddin, SVP of Production at Manifest, joins us to highlight keynote speakers, programming tracks, exhibits, and networking opportunities at this must-attend event for end-to-end supply chain professionals. With over 300 exhibitors, 40+ supply …

1
How To Avoid The Mistakes That Make Microfulfillment Projects Fail 32:53

5M ago32:53

32:53

TGW’s Vice President of Business Development, James Osborn, joined Chris and Anne to continue the ongoing education around the topic of microfulfillment. In this podcast, Chris and Anne go deep with James on: A good working definition of microfulfillment (i.e. between 500 and 1,000 orders per day) The key differences between microfulfillment and gr…

1
Spotlight Series | A DAM Deep Dive With Bynder's Brian Kavanaugh 33:28

5M ago33:28

33:28

Bynder’s Director of Global Field and Customer Marketing, Brian Kavanaugh, joined Chris and Anne for the second time in 2023 to give an even deeper look into Digital Asset Management. In this podcast, Chris and Anne go deep with Brian on: The challenges retailers are faced with when it come to Digital Asset Management (aka DAM) Why these challenges…

1
Spotlight Series | Where Amazon One Palm Pay & Just Walk Out Are Headed Next 30:07

5M ago30:07

30:07

Amazon VP AWS Applications, Dilip Kumar, is back for his regular annual appearance to discuss how Amazon continues to think about the evolution of checkout and personal identification. In this podcast, Chris and Anne go deep with Dilip on: - The latest Amazon Just Walk Out innovations, including the two new recently opened Seattle Seahawks and Texa…

1
The power of Growth design: shaping products, people, and culture. 1:00:27

5M ago1:00:27

1:00:27

Today, joining us is Kate Syuma, A growth advisor who worked previously as a head of growth design at Miro for over 6 years. She practises thought leadership and uses her diverse knowledge to mentor designers and leaders, as well as advise startups with Product-led growth, UX design, User research, leadership, hiring, and scaling their businesses. …

1
"How can we design for calmness?" 1:11:43

7M ago1:11:43

1:11:43

Today, joining us in our podcast is Lisa Kleinman, A UX researcher, Design strategist and queen of customised emojis. She heads the Product design team at make.com. Make is the leading visual platform for anyone to design, build, and automate anything - from tasks and workflows to apps and systems - without coding.In this episode, we talk about - 1…

1
Spotlight Series | The Trends Shaping Last Mile Order Fulfillment With Dematic’s Kim Baudry 30:58

8M ago30:58

30:58

Dematic Market Development Director, Kim Baudry, joins Chris and Anne for the second time in 2023 to discuss the major trends she is seeing as retailers try to bring their fulfillment closer to their end consumers.By Omni Talk Retail

1
Spotlight Series | Everything You Wanted To Know About Generative AI But Were Afraid To Ask With NVIDIA 37:15

9M ago37:15

37:15

In our latest Spotlight Series Podcast, Anne and Chris learn all they can about generative AI from Amanda Saunders, the Senior Manager for Enterprise and Edge AI Product Marketing at NVIDIA.By Omni Talk Retail

1
Spotlight Series | In DTC Commerce, It’s Better To Be Lucky Than Good 34:49

9M ago34:49

34:49

Lucky Co-Founders Sneh Parmar and Nafis Azad discuss the new way DTC brands are “going direct” through social media with leading companies like Sephora and Walgreens.By Omni Talk Retail

1
Spotlight Series | Why Searchable Video Is A Must Have In The Next Wave Of Commerce 16:13

10M ago16:13

16:13

Vyrill’s Ajay Bam joins Chris Walton and Anne Mezzenga live from CommerceNext to discuss the growing importance of in-video search for both retailers and brands.By Omni Talk Retail

1
Spotlight Series | Jason Del Rey & Winner Sells All: Amazon, Walmart, And The Battle For Our Wallets 51:04

10M ago51:04

51:04

Jason Del Rey joins Chris and Anne to discuss his new book, Winner Sells All: Amazon, Walmart And The Battle For Our Wallets.By Omni Talk Retail

1
Spotlight Series | What Makes A Great Unified Commerce Leader 47:05

10M ago47:05

47:05

A first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail has just been released!By Omni Talk Retail

1
Spotlight Series | Why Sales Tax Collection Is Only Going To Get More Complicated 35:51

11M ago35:51

35:51

Avalara’s Meg Higgins and BigCommerce’s Sharon Gee join Chris Walton and Anne Mezzenga to discuss all the pressures the omnichannel evolution has placed on retailers’ abilities to collect tax accurately at a local level.By Omni Talk Retail

1
Spotlight Series | Revealing The Untold Truths Of Last-Mile Delivery 41:20

11M ago41:20

41:20

Openforce CEO Wendy Greenland joins Chris Walton and Anne Mezzenga to discuss all the hidden and messy truths that come with doing last-mile delivery well at scale.By Omni Talk Retail

1
Spotlight Series | Why Promotions May Be The Smartest Place To Invest In Data & AI 28:41

12M ago28:41

28:41

In the latest episode of our Omni Talk Retail Spotlight Series, 1010data’s Chief Product Officer Jonah Ellin joined Chris Walton and Anne Mezzenga to discuss why dedicating data and AI resources to improve promotional effectiveness may be the smartest decision retailers and CPGs can make right now.By Omni Talk Retail

1
Spotlight Series | A Better Way To Make Last-Mile Deliveries 27:59

1y ago27:59

27:59

In this latest episode of our Omni Talk Retail Spotlight Series, Buncha Co-Founder and CEO Bharat Pulgam joins Chris Walton and Anne Mezzenga to discuss a smarter way to think about last-mile delivery, i.e. giving customers scheduled weekly neighborhood deliveries at a fraction of the cost.By Omni Talk Retail

1
Spotlight Series | The 5 Trends Shaping Retail With Shoptalk’s Krystina Gustafson & Ben Miller 37:15

1y ago37:15

37:15

In this latest episode of the Omni Talk Retail Spotlight Series, Shoptalk’s Krystina Gustafson and Ben Miller join Chris and Anne to discuss what they believe are the five trends most shaping retail right now and how they plan to cover them at Shoptalk 2023.By Omni Talk Retail

1
Spotlight Series | Why A Customer Data Platform Is An Essential Component Of Omnichannel Retailing 42:06

1y ago42:06

42:06

In this latest episode of the Omni Talk Retail Spotlight Series, Treasure Data Industry Principals Irene Sibaja and Danica Konetski join Chris and Anne to discuss how retailers and CPGs can best leverage a CDP (Customer Data Platform) in this new era of omnichannel retailing.By Omni Talk Retail

1
EP.08 // How to facilitate more engaging workshops - tips and tricks 55:57

1y ago55:57

55:57

Pablo Laboreo is now a freelancer UX Researcher, who worked at UXStudio for almost 4 years before leaving the company last summer. During our conversation with him, you will find out more about what an agency environment as a UX researcher looked like before Covid and after it and also get some best practices from him on how to make a user testing …

1
Spotlight Series | Launching An Innovation Lab With SAP’s Andre Bechtold 10:48

1y ago10:48

10:48

In this latest episode of the Omni Talk Retail Spotlight Series, SAP’s SVP and Head of Solution & Innovation Experience Andre Bechtold joins Chris Walton and Anne Mezzenga to discuss what it takes to open up a bona fide retail innovation lab right in the heart of SAP’s NYC headquarters.By Omni Talk Retail

1
Spotlight Series | Why Microfulfillment May Be The Wrong Word With Dematic’s Kim Baudry 30:58

1y ago30:58

30:58

In this latest episode of the Omni Talk Retail Spotlight Series, Dematic Market Development Director, Kim Baudry, joins Chris and Anne to discuss the lessons learned from those who invested in microfulfillment early on and what we should expect the big bets to be as retailers shift to new closer-to-consumer strategies that deliver across all channe…

1
EP.07 // "Try out the right thing at the right time." 39:10

1y ago39:10

39:10

Today’s guest is Tamás Virágh, who is a UX Researcher at UXstudio for 7.5 years now and is in the process of transitioning into being the Studio Lead. He will tell us more about how he got into this field and what background education he had before getting a job as a researcher. Tamás will talk about his experience of closely collaborating with des…

1
EP.06 // How to stay accessible as a product designer? 49:44

1y ago49:44

49:44

Anna Meszaros is an Accessibility Lead at GoTo. In this episode, she will tell more about her journey in the industry and how she became an Accessibility Lead. She will also give us a deeper insight of what are the common design elements that designers usually overlook when it comes to accessibility and also how to find the balance between art/crea…

1
EP.05 // 'Death to the vanilla' 53:00

1y ago53:00

53:00

In this episode, our guest is Kristian D'Arney. He is visual designer, art director and product designer. Kristian has 15+ years of agency and client-facing experience across multiple business sectors and creative disciplines. We will discuss: Past experience in the industry Shift from agency life to contracting Design process and way of working wi…

1
Spotlight Series | Real-Time Identity Resolution With Celebrus CEO Bill Bruno 24:39

1y ago24:39

24:39

In this latest episode of the Omni Talk Retail Spotlight Series, Celebrus CEO Bill Bruno joins Chris Walton and Anne Mezzenga to discuss identity resolution and how integral it is to real-time personalization.By Omni Talk Retail

1
Spotlight Series | How To Do Scan-&-Go The Right Way With Shopreme CCO Nico Müller 28:41

1+ y ago28:41

28:41

In this latest episode of the Omni Talk Retail Spotlight Series, Shopreme Chief Customer Officer Nico Müller joins Chris Walton and Anne Mezzenga to discuss what it takes to make a scan-and-go checkout system really work.By Omni Talk Retail

1
Spotlight Series | Closing The Forecasting & Allocation Gap With ToolsGroup CEO Inna Kuznetsova 30:32

1+ y ago30:32

30:32

In this latest episode of the Omni Talk Retail Spotlight Series, ToolsGroup CEO Inna Kuznetzova joins Chris Walton and Anne Mezzenga to discuss how retailers can better align their inventory forecasting and allocation in record time.By Omni Talk Retail

1
Spotlight Series | The Fit Tech At Fleet Feet With Volumental CMO Brent Hollowell 26:50

1+ y ago26:50

26:50

In this latest episode of the Omni Talk Retail Spotlight Series, Volumental’s Chief Marketing Officer Brent Hollowell returns to the show to discuss Chris and Anne’s experience trying out Volumental’s new foot scanner technology at the Fleet Feet store in Chicago.By Omni Talk Retail

1
Spotlight Series | Why Going To Cloud Is Easier Said Than Done With Silk’s Derek Swanson 32:34

1+ y ago32:34

32:34

In this latest episode of the Omni Talk Retail Spotlight Series, Silk’s Chief Technology Officer Derek Swanson joins Chris Walton and Anne Mezzenga to discuss why the idea of just “taking your retail operation to the cloud” is much easier said than done.By Omni Talk Retail

1
Spotlight Series | Decoding The Smart Store With SES-imagotag’s Philippe Bottine 27:47

1+ y ago27:47

27:47

In this latest episode of the Omni Talk Retail Spotlight Series, SES-imagotag’s CEO North America Philippe Bottine joins Chris Walton and Anne Mezzenga to discuss all the key ingredients that go into building a smart store and why the idea itself is so important to the future of retail.By Omni Talk Retail

1
EP.04 // Sooo! What is blockchain game design? 56:39

1+ y ago56:39

56:39

In today’s episode we will have a discussion with our guest Shikhar Juyal, who is Blockchain Game Designer at Ubisoft. We are going to ask him about his experience in the industry, the differences between game and Ux design and how someone can differentiate the two roles. Additionally, we are going to talk about the work culture and day-to-day life…

1
2022 OmniStars Spotlight | Raghu Mahadevan Chief Digital Officer 7-Eleven 26:21

1+ y ago26:21

26:21

In this special OmniStars edition of the Omni Talk Retail Spotlight Series, brought to you in partnership with Quorso, Chris Walton and Anne Mezzenga sit down with Raghu Mahadevan, the Chief Digital Officer at 7-Eleven, to discuss how he and his team continue to set the bar for convenience store innovation.…

1
Groceryshop Spotlight | Grocery Tech Trends With Microsoft’s Lisa Griego & Ricardo Belmar 21:17

1+ y ago21:17

21:17

Microsoft’s Lisa Griego and Ricardo Belmar join Chris and Anne to kickoff Omni Talk Retail’s special Groceryshop Spotlight Podcast Series and to highlight the key trends they see shaping grocery over the next year.By Omni Talk Retail

1
Groceryshop Spotlight | Why Clean Data Is Essential For Every Retail Media Network With Amperity 22:04

1+ y ago22:04

22:04

In this special Groceryshop edition of the Omni Talk Retail Spotlight series, Amperity’s Head of Product Solutions Matt Hallett and Microsoft’s Sr. Director of Business Strategy for Worldwide Retail & Consumer Goods Mike Edmonds join Chris and Anne to discuss how technology can help to clean every grocer’s messy consumer data and thereby bring even…

1
Groceryshop Spotlight | Improving Inventory Visibility At The Front Of The Funnel With Blue Yonder 24:58

1+ y ago24:58

24:58

In this special Groceryshop edition of the Omni Talk Retail Spotlight series, Blue Yonder’s Senior Director of Solutions Strategy Erin Halka and Microsoft’s Director of Retail and Consumer Goods Paula Beckel join Chris and Anne to discuss the next generation order management capabilities required to succeed in this new era of omnichannel retailing.…

1
Groceryshop Spotlight | Bringing A Retail Media Network To Life In Store With Cooler Screens 24:18

1+ y ago24:18

24:18

In this special Groceryshop edition of the Omni Talk Retail Spotlight series, Cooler Screens Chief Revenue Officer Lindell Bennett and Microsoft’s Director of Industry Solutions for Retail and Consumer Packaged Goods Robin Laylin join Chris and Anne to discuss how every grocer’s cooler and freezer doors can be turned into a bona fide weapon within …

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