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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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Craft Business Life

Craft Business Life Podcast

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A podcast about the day-to-day lives and careers of actors and other artists. craftbusinesslifepodcast@gmail.com This podcast will always be completely free and completely ad-free but if you wish to support it you can do so here: https://www.gofundme.com/craftbusinesslifepodcast Thank You So Much
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Hosted by Colin Murphy, the Torcana podcasts are for anybody who wants to learn more about building a rental property portfolio with strong cash flow and stable tenants. In plain English and with lots of real-life examples, Colin & his guests talk about the lessons learned and mistakes made when buying, renovating, managing and selling millions of dollars worth of rental properties. They focus on the nuts and bolts of real estate investing and try to give actionable and practical tips with e ...
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Rally journalist Mike Shaw interview drivers, co-drivers, organizers and others involved in the sport of rallying with a primary focus on North America and the WRC. Come take a ride with us as we provide our own flavor of news and commentary to what is considered one of the most challenging and exciting forms of motorsports in the world.
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The Circuit is the number #1 source of information on protection matters and is the industry-leading magazine for all security professionals who want to stay ahead of the game. If you're new to the industry or an old-school veteran, the Circuit is the place for you. Through the podcast, we bring the stories and the contributors from the magazine to life. The Circuit team is: Elijah Shaw, Jon Moss, Shaun West and Phelim Rowe. For more information on all things Circuit related, visit us at: ht ...
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On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS International, more than one in three consumers in the United States don’t consider themselves to…
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Over the past two decades, Dave Fischer has successfully developed a sustainable cattle farm and a direct-to-consumer meat business, Fischer Farms. Dave’s background in industrial engineering and supply chain management has significantly influenced his approach to farming. He’s built an efficient distribution system that caters to local universitie…
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In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it's time to part ways with a customer: R…
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Benny McLean has decades of experience in citrus. As the Director of Grove Operations at Uncle Matt’s Organic, Benny has played a pivotal role in transforming the company’s approach to farming. Growing up in a farming family, Benny has always had a close connection to the land, which has informed his deep understanding of the challenges and rewards…
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In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby, CEO of Alignment Growth Strategies, shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple o…
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The Brandt Family Farm is a diverse grain farm supporting three generations. Founder Dave Brandt was a leading force in regenerative agriculture for five decades, pioneering no-till farming and cover cropping in the 1970s. Dave's innovative practices focused on improving soil health, and his advocacy made a significant impact on farming across the …
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Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-fac…
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In this episode, John explores the inspiring story of Blake and Stephanie Alexandre, fourth-generation dairy farmers from Crescent City, California. Their dairy farming journey began in 1992, and they've since expanded their operation from 500 to over 9,000 acres across three counties. Driven by their deep-rooted passion for farming, and influenced…
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Colin has a bone to pick. No, it's not with cable providers this time. It's with the tradespeople involved in his latest home reno project. They are living up to the poor reputation that precedes them, and he has a list of complaints. Key problems included inaccurate pricing, disdain for previous workers' efforts, lack of collaboration, excessive u…
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On this podcast, John and Erin talk a lot about the idea of Food as Medicine. Erin Martin works firsthand with food prescribed as medicine and has seen incredible health outcomes in her patients, including: Complete reversal of chronic diabetes within 6 months Maximum weight loss of 117 pounds An average decrease in healthcare cost of $10-20,000 pe…
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On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider every decision, action and strategy from the perspective of the customer. …
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In this episode, John interviews Rachelle Moss, Senior AEA Agronomist, about using sap analysis in conjunction with AEA products and consulting. Rachelle explains how the team manages the influx of sap reports–sometimes dozens in a single day–and how she uses them to make agronomic recommendations, which involve foliar applications, fertigation, an…
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Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life…
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Colin Seis is a prominent figure in regenerative agriculture, renowned for his innovative pasture cropping solutions in Australia. His family's introduction to agriculture began when his four-times-great-grandparents were sent to Australia as convicts and eventually became successful farmers. Colin grew up on a farm held by his family for many gene…
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In this episode, John Kempf speaks with Kish Johnson, Director of Partnerships and Expansion at Advancing Eco Agriculture. Kish shares insights into AEA's international expansion and maintaining high product standards for global distribution. The conversation touches on Kish's diverse background, including his time in the UK and the Middle East, as…
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You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction im…
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Lana Shaw is the Research Manager at the South East Research Farm in Saskatchewan, Canada. She has been with the research farm since 2010, overseeing its transformation from a poorly funded facility into a center for innovative agricultural research. Lana holds a master's degree and has a background in government work related to agriculture. Her wo…
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In this episode, John speaks with his friend and colleague, David Miller, Director of Applied Agronomyat Advancing Eco Agriculture. Together, they discuss the essential knowledge and skills required to excel as an agronomist, especially within the regenerative agriculture space. David shares insights from his 15-year journey in agronomy, emphasizin…
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Customers can tell you why they do something, But they might be wrong. It's not that customers are stupid. No, it is quite the contrary. Customers' thinking and decision-making are complicated; multiple things happen simultaneously. Sometimes, the reason customers do things is hidden, even from the customers themselves. In our penultimate mastercla…
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Dr. Ted DeJong is a professor at the University of California where he has dedicated approximately 40 years to researching and teaching about stone fruits such as peaches, plums, and nectarines. His primary focus has been understanding the physiology of fruit trees, driven by his desire to probe into how plants function at a fundamental level. One …
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In this episode, John delves into the critical role of mid-season foliar applications in boosting crop health and productivity. He talks about how timely and strategic foliar feeding can address nutrient deficiencies, enhance disease resistance, and improve overall plant vigor, leading to a more successful harvest. Key topics discussed: Understandi…
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Sanjay Patel faces a challenge many of us can relate to: how to get senior executives to buy into your program. Dealing with senior management can be nerve-wracking, as I learned twenty years ago when my heart rate spiked during a presentation to the CEO and C-suite. Today, I've mastered strategies for these situations. In this episode, we discuss …
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In this Ask Me Anything webinar from June, John answers pressing questions from the audience and shares his extensive research and firsthand experience to help farmers achieve healthier, more resilient crops. Discussion points include: Combating disease and pest pressure on a variety of crops Foliar application and management Nitrogen management Co…
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In this episode, John speaks with Ethan Darling, an agronomist with Advancing Eco Agriculture, who has extensive experience with sap analysis. They discuss the challenges of timely sample collection and shipping. Ethan shares his background and how his innovative techniques have streamlined the process for the AEA team in the Pacific Northwest. Eth…
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