PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Find out what's quacking with the Service Ducks - the UKs funniest ServiceNow Podcast! "Talk to the Duck" and join our co-hosts, James Downs and Russell Shear (aka ServiceNerd) every other week for a hilarious spin on all things ServiceNow. We promise to keep you entertained with all the ups and downs of the ServiceNow world - and who knows, you might even learn something useful! So come on over and join the fun - the ducks are waiting!"
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Are CSAT scores hurting your bottom line? Is compliance becoming more of an obstacle? Is your customer engagement inefficient? Then you’ve come to the right place. Dive in with Alphanumeric to discover how organizations can Make Their Mark on the ever-evolving healthcare ecosystem. Hear from subject-matter experts, listen in on real stories, and get advice from a spectrum of voices across the patient care experience. The Make Your Mark podcast explores the greatest challenges in the patient ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Leveraging Trepp’s market expertise and proprietary data sets, The TreppWire Podcast enables listeners to stay up-to-date on all things commercial real estate, structured finance and banking. Featuring Trepp subject matter experts and guests from across the industry, the weekly podcast explores how recent events have impacted both the markets and the daily lives of market participants. Questions or comments? Please contact us at podcast@trepp.com.
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With all of the advancements in technology, why is customer service getting worse instead of better? That is the key question “Your Call is Very Important to Us” seeks to answer. Please subscribe to the podcast on the platform of your choice. You can also visit our YouTube channel at: https://www.youtube.com/@yourcallis. Do you have a customer service fail you'd like to share? Would you be interested in sponsoring an episode? Want to just reach out and provide some feedback? Feel free to dro ...
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Hire YourGoodCall to get the best virtual assistant services to answer all your business calls. Our agents provide American quality telemarketing and customer support services. Contact now.!
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Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where p ...
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The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
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This podcast by AgilePoint brings you fresh ideas from the trenches every week. It's not a step-by-step guide but a sneak peek into the minds of experts with field-tested ideas, templates, and frameworks they have used to implement digital transformation programs, for other enterprises. If you want to be sure you get practical and focused advice about enterprise digital transformation in under an hour, don't miss an episode.
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Welcome everyone, to the Digestible Dynamics Podcast! If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you. The Digestible Dynamics Podcast is a dedicated to ...
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Healthcare management is ever-changing. Join Lisa Miller and Jim Cagliostro where you will hear from innovators and leaders within healthcare and from other industries. Lisa and Jim will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more. This show will challenge you to think diff ...
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Listen as experts discuss market trends, hot topics, deal coverage and other industrial news. JLL researcher George Cutro welcomes guests from various backgrounds to chat about these topics, and more. Contact us with questions about the industrial real estate market or to submit a future topic idea.
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My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
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Phone Repair Shop Matamata – Your One Stop IT Shop in Matamata - Phone, Tablet, and Computer Repair Services in Matamata, New Zealand Welcome to our repair center in Matamata, New Zealand! We take pride in being the go-to destination for all your phone, tablet, and computer repair needs. At Phone Repair Shop Matamata, we are committed to providing top-notch repair services, exceptional customer care, and reliable solutions for your electronic devices. Address: 3 Matai Avenue, Matamata Waikat ...
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In each episode of Radically Personal, Gladly CEO Joseph Ansanelli connects with radically personal customer service leaders at the world’s most beloved brands. If you’re in the business of customers and curious to learn how these change agents built a radically personal service culture that drives their company’s growth, this podcast is for you.
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Survey finds 1 in 10 organizations haven’t begun migration process, while POTS lines remain present in companies where migration is underway Migration option can be an upgrade “We found that 90% of enterprise customers are already moving towards some sort of POTS replacement,” says Clinton Fitch of Ooma. “They either have a plan in place or they’re…
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046: What's with the anti-AI movement among some brands, and will it last?
25:34
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Damien and Nikola chat about the controversial rise of anti-AI sentiment among brands, especially in the creator industry. They explore recent anti-AI pledges by notable brands like Procreate and Dove, scrutinizing whether these are sincere stances or marketing tactics, deliberating the balance between human artistry and technological advancement. …
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Addressing Multi-UC Challenges in Voice Environments for UC Partners Number management across multiple UC platforms is a headache – complex, inefficient and manual configuration. It’s time for a fully unified solution. That is one of the key points that Mark Bunnell, COO of Nuwave makes in this CCA (Cloud Communications Alliance) and TR Publication…
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274. Is the Rent too Damn High?, Multifamily Deep Dive, Data Center Data, & Delinquency Sneak Peek
51:59
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In this week's episode of The TreppWire Podcast, we cover the recent focus on the cost of housing (is the rent too damn high?), providing a deep dive into the multifamily sector. We also share data center data (or da-ta?), and give a sneak peak of our latest CMBS Delinquency Report. We also discuss struggling mall and retail loans, an array of offi…
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1
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
52:13
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🎧 In today’s episode, Nate Brown shares his expert insights on leveraging customer-centric models and community to boost brand loyalty. Learn how integrating digital communities can transform customer interactions and feedback into a strategic advantage for your business. Nate discusses the crucial role of transparency and co-creation in deepening …
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“There is a large and huge opportunity for MSPs and MSSPs to provide those services to help the SMB market to be better prepared for compliance, for vendor assessment, to protect themselves against cyber-attacks,” says CEO and Co-Founder of Cynomi, David Primor. In this podcast, David Primor discusses how vCISO platforms are transforming the MSSP a…
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1
New ASCDI Member provides ITAD services for Europe market, Shuru Podcast
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Shuru East Europe ITAD is part of the ASCDI’s growing presence in the EU and UK markets “We are here to help you out and to find solutions for you in in Europe,” says Shilo Levi, CEO of Shuru East Europe ITAD. Shuru has joined the ASCDI and is an ITAD company. In this podcast, Shilo outlines why ITAD is important, needed, and has added regulatory c…
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1
Crexendo Celebrates 5 Million Global NetSapiens Platform Users, Planning Annual User Group Meeting, Podcast
User Group Meeting 2024, A NetSapiens Platform Event, Nashville, Tennessee, OCT 21 – 24, 2024 Crexendo, powered by NetSapiens, has passed the five million user mark. The milestone was achieved in advance of the NetSapiens Platform User Group Meeting, to be held in Nashville, October 21 to 24. In this podcast, Jon Brinton discusses their growing com…
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Contact Center and GenAI Many of 8×8’s customers, and organizations in general, are trying to understand how to effectively implement AI, while still ensuring everything is safe and ethical. For many who have experimented with publicly available generative AI platforms, such as OpenAI, the results can be mixed or questionable. This is why it’s so i…
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Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges? On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring empl…
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1
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
29:29
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional…
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1
The Allure of Experience: To Understand ‘What’s Next’ for Streaming, Look at What’s Worked Before, with Sean Casey of CSG, Podcast
In-home entertainment is coming full circle. The recent spate of mergers, bundles and strategic partnerships between streamers represents a return to form for in-home entertainment, balancing the anywhere-anytime access offered by streaming with the easy-to-navigate customer experience (CX) of traditional cable. Take it from someone who has been th…
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1
273. Summer of Special Servicing, Trimont's Ascension, August Property Transfers, MSA Bulls & Bears
43:55
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As we enter the sleepy dog days of summer, we have a lot to breakdown. In this week's episode of The TreppWire Podcast, we cover a streak of positive economic data in August, Trimont going from the 10th to the 1st U.S. Special Servicer, property downturn creating best opportunity in decades, and other impactful headlines from the week. In a special…
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1
045: Conversations with Kenn So, Generational.pub
24:10
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Damien interviews Kenn So, an AI researcher, enthusiast and author of the Generational substack. Kenn offers insights in to technical trends and consumer expectations of generative AI, happenings in the AI VC/investor space, challenges facing AI startups, and observations in current and future M&A activity. Plus, we learn about Sherlocking and quas…
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1
Elevating Customer Experience: Insights from the Frontlines
15:14
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Send us a text Join us on CX in the Wild as we sit down with Vince Trotter from National Debt Relief at Customer Contact Week. Vince shares his insights into leading a client success team in the debt settlement industry, emphasizing the importance of empathy and culture in handling complex and sensitive customer interactions. Discover how advanced …
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Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automati…
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1
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…
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1
useful Ideas for AI in contact centers w Jim
25:05
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The podcast episode is a discussion between Amas and Jim, focusing on the future of customer service in the era of AI, particularly in call centers. Jim, who is associated with RingCentral, emphasizes that despite the growing integration of AI, human-based customer service is far from dead. AI, he argues, should be seen as a tool to augment and sup…
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By Tom Loozen (Senior Partner, Telecommunications), Adrian Baschnonga (EY Global TMT Lead Analyst), and Sören Grabowski (EY-Parthenon Global TMT Leader) To thrive in the future, telcos must seek differentiators beyond network quality and adapt to changing ecosystems and market structures. In brief The growth outlook for telcos is solid but unspecta…
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What Industry Leading ISPs are Saying about Upping their Security Game, Podcast with Radware’s Travis Volk, Podcast, Automation is driving down the cost of these attacks “Automation is driving down the cost of these attacks,” says Travis Volk, senior vice president of global service providers of Radware. “That means that the bad actors can cover sm…
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1
272. From Wall Street to Y'all Street: Economic Shifts, Hotel Woes, & Office Loan Challenges
43:44
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After a volatile week, we're settling back into a more typical cycle. In this week's episode of The TreppWire Podcast, we cover the recent domestic inflation, labor, and retail spending data, struggling hotels in San Francisco, and Texas’ growing financial hub. We also discuss a large SASB loan being transferred to special servicing, Vornado eyeing…
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1
044: Speech Recognition and Spoken Language Understanding (SLU)
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In our second technical dive in the the anatomy of a voice assistant, Kylie hosts Shawn Wen, co-founder and CTO of Poly AI, to analyze the complexities of building voice assistants. He highlights the challenges faced in speech recognition, such as dealing with errors, latency, and user experience. Shawn also discusses the inefficiencies of converti…
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1
Real-Time Solutions and Leadership in Modern Contact Centers
21:42
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Send us a Text Message. Join us for this insightful episode of CX in the Wild at CCW 2024 in Las Vegas. Our guest is Kacey Tolua, Senior Director at Marriott International, who oversees the Center of Excellence technology and global infrastructure for Marriott's customer engagement centers. In this conversation, we discuss the significant changes i…
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1
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
54:00
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 succ…
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1
S02 E17 ServiceNow Xanadu Updates & Summer Stories
40:32
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Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃♂️, and the duo swaps stories of summer holiday chaos with kids running…
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How Towers and Data Centers can Capitalize on 5G Expansion, iconectiv Podcast, “Many tower and data center operators don’t have a complete understanding of their asset portfolios,” says Juan Carlos Ortiz, Principal for Corporate Business Development As the demand for seamless 5G wireless coverage grows, tower and data center operators are in prime …
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Ongoing challenges and gains in the big battle on illegitimate robocalling, TNS Podcast, The point is to enable a calling party who has a legitimate reason to contact a consumer to actually contact that consumer and get that consumer to be promoted or enhanced or encouraged to pick up the phone call and make the connection.”“What's the point of all…
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1
Momentum Recharge Changes the Game for MSPs and VARs, Podcast
10:39
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Momentum Recharge Changes the Game for MSPs and VARs, Podcast, CCA Member company strives to shake up market“I think the MSPs have always struggled with, a lot of have struggled with, going into the telecom business or not going into the telecom business, Rick Garcia, EVP of Modern Work and Marketing at Momentum. “And when they want to dip their to…
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1
Balancing Automation and Empathy in Modern Customer Service
23:39
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Send us a Text Message. This CX in the Wild episode welcomes Lynda Harvey, Director of Customer Service and Account Management at Kin Insurance. Lynda shares her insights and vision for the call center industry, emphasizing the importance of intentional leadership and the evolving role of AI in customer service. We discuss the balance between autom…
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1
271. Building Real Estate & Community with Sean Sweeney; Development, Design, and Education
31:25
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In this special guest episode of The TreppWire Podcast, we are joined by Sean Sweeney, co-founder of Hall Sweeney Properties and The Bright Build. Sean takes us on his journey from aspiring actor to real estate developer, sharing how he leveraged his initial success in Minneapolis to build a thriving career. We also hear about the work Sean is doin…
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1
CX Leadership Insights: Humility, Transparency, and Curiosity
22:51
22:51
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Send us a Text Message. In this CX in the Wild episode, we sit down with John Burke, VP of Customer Experience and Technology for a leading wine lifestyle brand. We explore the multifaceted world of e-commerce and customer experience, discussing the balance of human touch and digital solutions in a high-end retail environment. From navigating suppl…
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1
AI and the Future of Healthcare Experience
17:21
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Send us a Text Message. Join us live from CCW Vegas on "CX in the Wild" with Colin Crowley, a seasoned customer experience leader now with Maven Clinic. Colin shares his journey through fintech, food tech, and virtual healthcare. He discusses the transformative role of AI in enhancing patient care, quality assurance, and real-time data handling. Di…
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1
Calming Irate Customer Interactions: 5 Proven Techniques
24:46
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Send us a Text Message. In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode cov…
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1
From Data to Details: Adapting to the Digital Shift in CX
21:49
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Send us a Text Message. Join us for an engaging episode of "CX in the Wild" live from Customer Contact Week in Las Vegas, where we chat with Kathy Phelps, a seasoned technology consultant from Salt Lake City. Kathy founded C-lect Consulting in 2002, initially focusing on voice and data, but has since expanded into the customer experience sector, in…
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1
043: Size Matters - The rise of small language models (SLMs)
19:51
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Damien and Nikola discuss the evolution and significance of small language models (SLMs) amid the ever-growing landscape of their bigger bretheren, large language models (LLMs). They dissect the predicted rise of SLMs, their applications in privacy-focused and low-power devices, and the implications for enterprises balancing cost, efficiency, and m…
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1
270. The Carry Trade Selloff, Regional vs. Superregional Mall Distress, & Appraisal Reduction Trends
51:39
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After U.S. stocks had their biggest drop since 2022 and the Treasury Yield Curve un-inverted, there is a lot to digest in economic data. In this week's episode of The TreppWire Podcast, we discuss the continued uncertainty and what it could mean for issuance and lending standards. We also compare regional and superregional mall distress, breakdown …
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1
Exploring Gen Z’s impact on generative AI, with Olga Lagunova of GoTo, Podcast Part 2 of 2
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In part two of our series on generative AI, we continue our conversation with GoTo’s Chief Product and Technology Officer, Olga Lagunova, about the company’s vision for this transformative technology. We discuss GoTo’s application of GenAI for productivity and improved employee experience, including how different generations have reacted to the ado…
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1
Revolutionizing Customer Experience in Government
22:21
22:21
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Send us a text Tune in to this episode of "CX in the Wild," recorded live at CCW. It features Tom McCarty, who shares his journey in transforming customer service operations for the state of Texas. Facing an unprecedented surge in demand during the pandemic, Tom led the strategic overhaul necessary to manage seven years' worth of customer interacti…
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Telcos to Techcos, from MSPs to MSSPs, Viirtue Coro Partnership Creates a Pathway, Podcast, We really loved Coro for the ability.“We believe the best value for our partners moving forward is going to be their ability to be that Swiss Army knife and to deliver all of these complex IT solutions to their customers” says Dan Rosenrauch of Viirtue. In t…
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1
Simplifying Customer Experiences, with David Avrin
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Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable customer journeys and the essential need for businesses to adapt to shifting customer preferences and conveniences. David shares personal anecdotes—like his…
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Does telecom have a future? The tale of two shows, Optiva Podcast, We can't live without the digital oxygen of connectivity.“I believe that connectivity is the digital oxygen of the digital age that we live in,” says Joy King, who's the Vice President of Go-To-Market Strategies at Optiva. “There is no chance that telecommunications, the telecom ind…
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1
Navigating the Waves of AI in the Hospitality Industry
16:40
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Send us a text In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call, digitall…
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Here's a summary of the podcast: Title: It is time to end NPS w Rob Host: Amas Guest: Rob Key Topics Discussed: 1. The state of customer service and declining ACSI ratings 2. Problems with current customer feedback methods, particularly surveys 3. Issues with star ratings and their loss of meaning 4. The evolution of speech analytics in customer se…
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1
167: Building and Developing Great Leaders
43:41
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Could your company's high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations,…
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1
How generative AI improves the customer and employees experience, with Olga Lagunova of GoTo, Podcast part 1 of 2
In part one of our two-part series, we speak with Olga Lagunova, Chief Product and Technology Officer at GoTo, about one of the most pressing topics in technology today – generative AI. We dive deep into the utility behind GenAI, including how GoTo approaches this technology to improve employee and customer experience across industries and workforc…
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Evolving Customer Care: A Journey to Digital Transformation in Finance
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Send us a text Join us on "CX in the Wild" for a lively conversation live from CCW with Brent Nelson, President of the Virtual Communication Center at Wellby Financial. Brent shares his 15-year journey in financial services, emphasizing the crucial role of digital transformation within the sector. He discusses how credit unions are racing to adopt …
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Easing E-Commerce Pains One Click At A Time | Lee Roquet
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce…
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Microsoft has introduced Dynamics 365 Contact Center, a Copilot-first cloud contact center solution aimed at revolutionizing customer service. This innovative platform integrates generative AI to provide seamless customer engagement across multiple channels, including voice, SMS, chat, email, and social media. It offers advanced features like conte…
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Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, Podcast
Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, PodcastThe big headline is Easy On Hold collaborates with Microsoft to introduce first live streaming hold music integration for Microsoft Teams phone, for music, for custom music, and message on hold solutions. In this podca…
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Climbing the Ranks: Lessons in Leadership and Empathy
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Send us a Text Message. Tune in to a special episode of "CX in the Wild," live from CCW with Cheryl China from Citizens Bank. Cheryl, who has advanced from a phone specialist to SVP overseeing retail servicing teams over her 26-year tenure, shares her journey in customer experience. She emphasizes the crucial importance of human interaction in CX, …
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