Send us a text Jason Kander sits down with his old state house roomate Don Calloway to recall his early beginnings in the Kansas City organizing scene, his days as a State Representative, his remarkable and unlikely rise to being the youngest statewide elected official in the country as Missouri's Secretary of State, to his historic run for the Uni…

ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTS Check out VividCharts Reporting Audit Service Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution…

Send us a text Antjuan Seawright recalls his remarkable and unlikely rise from working class roots in rural South Carolina, to his days figuring out politics at the state and local level, to today advising the most important leaders in America while explaining the game to the people on global news outlets. Antjuan and Don talk Biden 2020, Black pol…

Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built n…

In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited. And we conclude with a titanic labor that the ServiceNow community needs to address. ALSO MENTIONED: - Getting Better at Communication - CSDM with Mark Bodman - The Truth About Customization vs Configuration - Documen…

Send us a text Don and STL political veterans Mike Jones and Jason Rosenbaum of St. Louis Public Radio break down the epic and contentious battle for St. Louis' congressional seat between U.S. Rep Cori Bush and STL County Prosecuting Attorney Wesley Bell. Bell defeted Bush, ushering in a new era of representation for the seat that was one of the fo…

Send us a text The great Charlotte Newman is her generation’s leading authority on the global fine art scene. And she’s one of the world’s leading backers of minority-led startups and diverse-led venture capital funds.We could say it all started as a Congressional staffer on Capitol Hill. But the truth is a lot closer to the heart of Southwest Atla…

We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…

Send us a text On episode six of The Caucus Room, Rev. Dr. Starsky Wilson takes us on his epic life journey through civic leadership as a youth preacher, inner city pastor, leader in the modern human rights movement, nonprofit executive, and CEO of Children's Defense Fund, the nation's leading policy advocacy organization for children. Special focu…

The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…

Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…

OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off …

Send us a text Nick J. Mosby reflects on his life growing up in Baltimore, his career as as public servant including time spent on the Baltimore City Council, in the Maryland House of Delegates, and as the Baltimore City Council President, recalls the time of the Freddie Gray killing and ensuing unrest, and his marriage to former Baltimore City Sta…

Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - …

Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM. Mentioned in this episode - The Invisibility Problem - ServiceNow Community Youtube CSDM Content Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental …

ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals. Mentioned in this episode - The Chuck Tomasi You Never Knew - Tracy Curry Builds The Soap App - What to Build to Up Your ServiceNow Skill - Getting the ServiceNow Help You N…

CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope. Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Magic Mind the world's first mental performance shot. Get you up to 48% off y…

Send us a text Jamal Simmons may be the America’s GOAT of political communications. The Detroit native and Morehouse man has done everything one can do in Washington DC: worked multiple presidential campaigns, veteran of two White House administrations, worked Air Force One, Air Force Two and the situation room, and been in every modern Democratic …

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components. Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey. Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules. Very…

Send us a text On the third episode of The Caucus Room, Michael Steel journeys through his remarkable political career, from growing up in Washington, D.C., his personal relationship with Marion Barry, being the head of the national Republican Party as Chairman of the RNC during the Obama Administration, being Lieutenant Governor of Maryland and cr…

Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do? See also: Episode 25 - Doomsday Epis…

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds. Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time. Mark Scott on LinkedIn Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built na…

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ... - How SerenityEHS can improves the relationships between HR, IT, and EHS teams. - How SerenityEHS radically improves time to value on EH…

Send us a text On the second episode of The Caucus Room, Omarosa Manigault Newman discusses her unlikely rise from America's most visible reality TV star, to serving in two completely different White House environments. Omarosa talks with Don Calloway about growing up in Youngstown, Ohio, as a pageant girl, her dual HBCU experiences at Central Stat…

Send us a text On the first episode of The Caucus Room, Dr. Wes Bellamy discusses his remarkable rise to becoming a national political figure. Wes talks with Don Calloway about growing up with Atlanta's Maynard mentality, witnessing Charlottesville's deadly tiki torch white supremacist riot from the inside, running a modern digital campaign, being …

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cor…

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024. We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more. Special thanks to our sponsor, Clear Skye the optimized identity governance & s…

ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session. We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more. Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. Mentioned in this episode - Follow Ben on Linked…

We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had? Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on Serv…

In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter. Check out Carleen's website! https://www.smartcarleen.com/ Special thanks to our sponsor, Clear Skye the optimized identity governance & secur…

We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss - The nightmare of managing mobile lifecycles - How terrifyingly manual these processes are today - How manual processes undermine clear and effective asset management data. - How it can all be fixed in a single, simple deployment. Contact Sakon and get the servic…

Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad. Mentioned in this episode: - Etta Wilson, an industry leading ServiceNow S…

Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content. Mentioned in this episode: - GenAI Resources by the incomparable Earl Duque - CreatorCon 2024 Call for Content Special…

We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts. CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money. ABOUT VIVIDCHARTS Ch…

The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem. With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do. ABOU…

Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution bui…

Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for Scripted REST API Flow Designer Other Low Code Tools SN Utils and Xplore Data Verification Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robert ar…

All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator. Here are some ways you might improve your coms game, courtesy of CJ&TheDuke Listening with intent Knowing your audience The art of summary & repeating Options & evidence Intangibles and aesthetics Overcommunication Very special thanks to our …

In under a year, Kali Alexander has become one of the most recognized persona's in the ServiceNow world. In that time she's started the popular #100DaysOfServiceNow podcast as well has a speaking session at K23. We go deep to find out what her secret is! Very special thanks to our sponsor, Clear Skye the optimized identity governance & security sol…

Meet Senior ServiceNow Developer Advocate & Flow Designer fangirl Lauren McManamon. We discuss ServiceNow origins, cool apps, the benefits of sales experience, Flow Designer, and of course, anime. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Robe…

A long term successful career in ServiceNow means understanding your limits. This episode is all about our experiences testing and breaching our limits to our own detriment and sometimes that of our customers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STU…

We're back from Knowledge23 with special guest Mark Roethof. We discuss Generative AI, ServiceNow Instance Scan, and the importance of content creation for freelancers. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. EXTRA STUFF: - Mark's absolutely ridiculous 250+ a…

As ServiceNow adoption increases, so does the need for fast reliable testing. CJ&TheDuke with special guest Paul Chorley of AutomatePro talk about just how painful that is. But there's hope with AutomatePro, a ServiceNow app that radically changes the automated testing landscape. Get the quality control you need, while giving your devs & implemente…

Its time to talk about ServiceNow certifications, and as always CJ&TheDuke aim to give it to you straight. What do certs REALLY mean? If certs are the endgame, then why do you still need to interview? Why do companies still ask for years experience? What can you do in lieu of that experience? Very special thanks to our sponsor, Clear Skye the optim…

Many ServiceNow newcomers are asking about the Engagement Manager role. CJ & The Duke break down what skills, experience, and personality traits are required as well as what a day in the life of an EM entails. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. MENTIONED…

ServiceNow Community has been the cornerstone of ServiceNow knowledge and learning for over a decade. We took a rare opportunity to speak to one of the people who made it happen, Dan Bruhn. We talk about Community's unique advantages, and what comes next. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security so…

CJ & The Duke always say "build build build" to practice ServiceNow. This episode is a roleplay where CJ has a political campaign app, and The Duke has to gather requirements for how to build it. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow. ABOUT US Cory and Rober…

If you're considering or preparing for a ServiceNow bootcamp, you'll want to watch this episode. CJ and the Duke talk about concepts and mindsets critical to getting the most value from ServiceNow bootcamps and into the jobs beyond. Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively o…

ServiceNow Hackathons cause incredible personal growth. CJ&TheDuke discuss - Why hackathons are essential to growth - The Duke's strategies to win 4 ServiceNow Hackathons - How to handle intimidation - Team composition - A different outlook on "build quality" - How to properly scope Very special thanks to our sponsor, Clear Skye the optimized ident…

CJ & The Duke decide to just hit the record button and run with it. This jam session covered the following: Iterative Development Recombination & Innovation Perils of Context Switching Pursuing the Unicorn Project Offshoring and International Consulting Pricing Your Work Very special thanks to our sponsor, Clear Skye the optimized identity governan…