Best Servicenow Dev Podcasts (2024)

1
AI with the Dev Advocates 46:16

15d ago46:16

46:16

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:0…

1
Generative AI at ServiceNow with Mark Hopper 16:34

2h ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
Welcome Kristy Merriam 25:20

3h ago25:20

25:20

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …

1
Navigating AI-Powered Enterprises 30:11

4h ago30:11

30:11

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…

1
ServiceNow Federal Forum 2024: Protect Your Mission From AI-Driven Cyber Threats 49:58

5h ago49:58

49:58

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…

1
ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not If 34:59

7d ago34:59

34:59

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the s…

1
Plan, build, run to a future state 6:36

20d ago6:36

6:36

Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together ass…

1
ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence 34:42

11d ago34:42

34:42

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery throug…

1
Recognizing the hidden blockers to business continuity 8:34

22d ago8:34

8:34

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and che…

1
Knowing your dependencies with APM 11:10

15d ago11:10

11:10

Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical …

1
ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX 34:16

27d ago34:16

34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…

1
Navigating ServiceNow Deployment Chaos 36:17

19d ago36:17

36:17

We discuss some practical methods for bringing the chaos of ServiceNow implementations under control ALSO MENTIONED: - Robert's Rules of Order Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

29d ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Career Conversation with Susan Britt 22:32

29d ago22:32

22:32

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…

1
Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn 28:30

30d ago28:30

28:30

In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with C…

1
Transforming IT Service Management with Dr. Ralf Altmeyer 24:11

30d ago24:11

24:11

In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on…

1
Unlocking Service Operations with AI: Insights from Carey Blunt 14:30

30d ago14:30

14:30

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape…

1
ServiceNow’s Federal CTO on Public Sector Modernization 29:23

1M ago29:23

29:23

Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the …

1
ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise Assets 40:22

1M ago40:22

40:22

Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operati…

1
All Good Things with Chuck and Lauren 33:48

1M ago33:48

33:48

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring …

1
ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value 30:21

2M ago30:21

30:21

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer,…

1
Removing technical debt roadblocks 7:17

2M ago7:17

7:17

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined …

1
Learn to go from Abstraction to Action 32:30

2M ago32:30

32:30

The difference between an adequate and expert ServiceNow expert is comfortably receiving abstractions and translating them into specific action. Break the mindset of being an order taker. The difference between great success and poor results can be due to your clarifying lense, in addition to your dev skills. ALSO MENTIONED: - Episode 38 - Outcomes…

1
ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM) 34:32

2M ago34:32

34:32

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Ag…

1
🎁🤖 AI In A Box with Jace Benson 32:16

2M ago32:16

32:16

Jace isn't just passionate about Tech, but also how it's sold. Learn how is "buy once and own it" philosophy lead him to create "AI In A Box", an AI you can install in your own environment to perform task summaries. All the security, privacy, and compliance you want, at a criminally low price. Check out https://ai.ina.box/ Thanks to our sponsors, -…

1
Addressing your technical debt 8:02

2M ago8:02

8:02

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concep…

1
Episode Eleven: Experian - Putting AI and automation to work 11:45

2M ago11:45

11:45

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne …

1
2024 Devvies Winners with Josh Barbour and Kristina Vinson 29:55

2M ago29:55

29:55

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 1…

1
Mastering Cyber Risk and Resilience with Melissa Cohoe 15:45

2M ago15:45

15:45

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience. See omnystudio.com/listener fo…

1
Operational Resilience: Beyond the Checkbox 21:43

2M ago21:43

21:43

In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment. See omnystudio.com/listener…

1
Tackling AI and Risk in Financial Services with Geoff Hauge 10:36

2M ago10:36

10:36

In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in …

1
Navigating Operational Resilience and AI in Modern Risk Management 28:33

2M ago28:33

28:33

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations. See omnystudio.com/listener for privacy information.…

1
What is Technical Debt? 5:29

2M ago5:29

5:29

Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it be…

1
ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI 46:13

2M ago46:13

46:13

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. F…

1
ServiceNow Development, Architecture, & Success, with Chris Nanda 37:38

2M ago37:38

37:38

OG of ServiceNow OGs, Chris Nanda, joins us to talk about ServiceNow development, what makes a good architect, and what ServiceNow success looks like. Thanks to our sponsors, - Clear Skye the optimized identity governance & security solution built natively on ServiceNow. - Magic Mind the world's first mental performance shot. Get you up to 48% off …

1
ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success 25:42

2M ago25:42

25:42

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize …

1
Career Conversation with Aylee Andersen 30:03

2M ago30:03

30:03

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as Se…

1
A discussion about customer success 19:21

2M ago19:21

19:21

Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See om…

1
ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI 17:30

3M ago17:30

17:30

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuiti…

1
AIOps Continual Improvement 19:01

3M ago19:01

19:01

Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here. See omnystudio.com/listener for privacy information.…

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

3M ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…

1
RB45: About Apple... 47:50

3M ago47:50

47:50

In this episode, Dan and Shaz look at the announcements made at the Apple "Let Loose" event, the pricing and a particular fallout. Everyone's doing it, so we would like to share our opinion on it, too. Dan's relationship with Alexa has got complicated, then Shaz has an announcement of the Windows kind. Oh, and, there's another special announcement.…

1
ServiceNow Federal Forum 2024: Seamless Innovation at Scale 33:23

3M ago33:23

33:23

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen …

1
Coaching, Keeping Up, And HOW DOES THIS THING WORK!? 41:31

3M ago41:31

41:31

Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training. We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work. Mentioned: - Ep 67: Asking for Help - Chillz Muzik on Fiverr (our theme song performer) Thanks to our sponsors, - …

1
Bringing Your Value Together 7:44

3M ago7:44

7:44

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management. See omnystudio.com/listener for privacy information.…

1
Episode Ten: Smart CT - keeping innovation flowing for continuous improvement 13:37

3M ago13:37

13:37

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has red…

1
Creator Studio with Chris Haas 28:32

3M ago28:32

28:32

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Stu…

1
ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation 33:19

3M ago33:19

33:19

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured S…

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

3M ago32:06

32:06

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…

1
Value Stream: It's All About the Process 6:54

3M ago6:54

6:54

Join Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams. While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improv…

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Servicenow Dev Podcasts

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