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Behind the Review

Entrepreneur Media, Inc.

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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Experience Action

Jeannie Walters, CCXP

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Heritage Signs & Displays

Heritage Signs & Displays

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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
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Green Profit Academy Pros Podcast

Christeen Era & Steve Bousquet

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This show digs into the challenges of growing a Lawn Care and Landscape business while maximizing your profit. Whether you are just starting a lawn care and landscape business or have been in business for decades, whether you only have one service or several, our podcast has something for you.In this podcast, we will cover how you can:Maximize profitCreate leaders in your team so you can finally wear your CEO hat.Stop worrying about how you will pay your bills during the down season.Discover ...
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A&C Brothers Moving & Storage, founded in 2015, has quickly risen to prominence as a premier moving service in Phoenix, Arizona. Specializing in local and long-distance relocations, commercial transfers, expert packing, and climate-controlled storage solutions, this family-owned business is synonymous with a seamless and stress-free moving experience. Known for their unwavering commitment to exceptional customer service and meticulous attention to detail, A&C Brothers Moving & Storage ensure ...
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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PMP Industry Insiders

Brought to you by Donnie Shelton and Dan Gordon

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The PMP Industry Insiders podcast helps pest control and lawn care professionals grow their businesses. Every week, hosts Donnie Shelton and Dan Gordon talk with the biggest players in the pest control and lawn care markets about what’s changing in the industry and take listeners to the front lines of what the future holds.
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Health Care Rounds is a weekly podcast developed for health care leaders who are at the forefront of health care delivery and payment reform. Join Darwin Research Group founder and CEO John Marchica as he discusses the latest advancements in health care business news and policy developments, including interviews with dynamic leaders in health care. John is a veteran health care strategist and is leading ongoing research initiatives on health care delivery systems and value-based care. Tags: ...
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Welcome to The Chemical Show™, where chemicals mean business. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Hosted by industry veteran Victoria Meyer, The Chemical Show brings you the latest insights into the industry. You will h ...
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If you're looking for a hassle-free moving experience in Denver, Samurai Movers is the company to trust. With their exceptional service and attention to detail, Samurai Movers has earned a reputation for reliability and efficiency. Whether you're moving locally or long-distance, their team of professional movers ensures that your belongings are handled with the utmost care. From packing and loading to transportation and unloading, Samurai Movers takes care of every step, allowing you to focu ...
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🌳 Talking about tree care and business in Bucks County / Hunterdon County River Towns. 🌳 Helping the Customer make better and safer decisions with their money and time. #Buckscounty #NewHopePa #Lambertvillenj
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Oyeah Health has been a leader in respiratory care since 2013, specializing in Sleep Apnea equipment such as CPAP, APAP, and BiPAP machines, masks, and accessories. Dedicated to providing unique solutions to CPAP users worldwide, we pledge to offer premium products at sensible prices with first-class service. Our mission is to deliver affordable respiratory solutions and exceptional customer service, ensuring customer satisfaction, health, and empowerment. At Oyeah Health Reviews, we believe ...
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Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
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Welcome to the most influential and listened to podcast for the Car Care Industry. We are the #community that brings you fresh perspectives, real talks, motivational encouragement and we probably will be drinking some fine fermentations while we do it...but if you want to watch live then join in for the live feed on Facebook.com/hypercleanstore . Grab A Pint And Enjoy 🍻
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Texas Matters

David Martin Davies

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Texas is a big state with a growing, diverse population and as the population grows, the issues and challenges facing its residents multiply. Texas Matters is a statewide news program that spends half an hour each week looking at the issues and culture of Texas.
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and he has had remarkable business success, including as an award-winning General Sales Manager of Rolls Royce to Head Sales and Marketing for the Robb Report, a Magazine f…
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A hotel general manager’s day is often a whirlwind of activity, juggling multiple responsibilities and ensuring that both guests and employees have their needs met. In the midst of this hectic environment, the qualities of patience and care emerge as critical factors for success. This article explores how these attributes contribute to effective ho…
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Welcome back to another episode! Marshall and Nick discuss the importance of providing basic car care information and the lack of general knowledge in the industry. They share personal experiences with wheel cleaning and the consequences of using the wrong products. The conversation then shifts to the distinction between car guys and brand guys, an…
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Patent Agent Michael Levine joins Timothy Keirnan to discuss the process by which inventors obtain patent protection for their ideas in the United States. What is a patent? How do inventors research to learn whether their idea is truly novel? What are the steps and costs associated with researching and filing for a patent? What about patenting a no…
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On this episode, Dan and Donnie explore the impact of AI-powered search engines on pest and lawn businesses. They discuss the shift from optimizing for search engines to focusing on user intent, emphasizing the importance of natural language processing and conversational AI integration. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDonnie She…
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In this episode, we dive deep into the mind of an entrepreneur as he shares his unique approach to problem-solving and building a community. Discover how a seemingly ordinary date night sparked an innovative idea for a new business venture. Learn about the step-by-step process of transforming an idea into a tangible product, from market research an…
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Join host Emily Washcovick as she explores the success behind Black Serum Tattoo with owner Brücius Zylander. In this episode, Brücius shares key takeaways on running a small business: refer clients elsewhere if you don’t offer the service they need, create an atmosphere that reflects your mission and values, and ensure your business mirrors the di…
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"Shark Tank," the popular TV show where entrepreneurs pitch business ideas to wealthy investors, goes beyond innovative products and business deals. A significant aspect of the show's marketing strategy is the use of branded merchandise. This article delves into why "Shark Tank" leverages these marketing tools and how they benefit both the show and…
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Host Adam O'Donnell is back with this week's episode of Sit Down Startup with guest Zuben Mathews, co-founder and CEO of the financial health app Brigit. Mathews draws from his own experiences of financial hardship and his background in economics to address the critical issue of product-market fit in financial technology. He also emphasizes the imp…
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If you're targeting a niche market, reaching the right audience can feel tricky. Common marketing advice may work for some (or even most) companies, but it just doesn't seem to resonate with your unique customer base. For marketers and business owners in specialized industries, like tourism or art, success depends on connecting with a specific grou…
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In today's episode of Windshield Time, Chris Elmore is joined by guest host and Service Excellence coach Matthew Barbosa to talk about the importance of technicians caring for their physical and mental health. Guys in the field must take of themselves before they can adequately take care of the client, and today we talk about how to do just that! S…
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In today's competitive market, standing out with unique and stylish promotional products is crucial for any business. One of the most effective ways to showcase your brand is through custom makeup pouches. These versatile and trendy accessories not only serve a practical purpose but also offer a fantastic canvas for your brand's logo and message. r…
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Want to turn your organization into a customer experience powerhouse? Join us on Experience Action as we unpack the secrets to making CX a top priority. Jeannie Walters shares her expert strategies, helping CX change agents like Sue to get their leadership teams genuinely invested in delivering exceptional customer experiences. From crafting a comp…
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In this conversation, Marshall and Nick discuss various topics, including their favorite drinks, the DMV, the Olympics, and the challenges of marketing and sales. They touch on the importance of networking and marketing in business, the cost of advertising on the internet, and the need for a strong sales strategy. They also highlight the disconnect…
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Ep 173 Show Notes - (Part 2) Role of Venture Capital in Clean Tech Startups with Rob van der Meij Sharing valuable insights on strategic partnerships, Rob van der Meij, a partner at Capricorn Partners joins host Victoria Meyer for the final installment of this series, citing successful collaborations like Econic’s partnership with Unilever and Monu…
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In this insightful episode, Steve Bousquet and Christeen Era delve into the crucial distinction between working on your business and working in your business, offering real-life experiences and practical advice for small business owners. They emphasize the importance of strategic planning, empowering emerging leaders, and process improvement to ens…
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Welcome to Another Ask Me Anything!!! The conversation covers various topics related to coatings, mobile setups, personal experiences, and the quality of products in the detailing industry. The hosts discuss the possibility of coatings with filling qualities, the importance of shaking liquid chemicals, setting up a mobile detailing business, favori…
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On this episode, Dan and Donnie dive into Donnie's efforts to boil down team members' effectiveness to a single metric. Inspired by his experience as a pilot, Donnie shares how he is evaluating critical results to communicate clearly and ensure quality and excellence at Triangle Home Services. Hosts: Dan Gordon, PCO Bookkeepers & M&A SpecialistsDon…
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Aaron starts with a candid update on his personal life, including the challenges of balancing fitness and a busy schedule. Then, he transitions into a comprehensive breakdown of financial statements, drawing from his own company's financials for the month of June. Key topics covered: - The importance of maintaining fitness and the struggle of getti…
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Nature’s Friends Landscaping isn’t just transforming gardens – it’s revolutionizing local landscaping services. Founded by Cliff Bressler, this business brings expertise and personalized care to every project. Nature’s Friends Landscaping caters to homeowners, offering a range of services from tree work to complete garden makeovers. Loyal customer …
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Is your marketing falling flat, even when you’re putting in the work and following all the best advice? You've read the books, listened to the podcasts, and implemented the strategies, but you're still not seeing the results you want. It can be a frustrating puzzle, especially for those who’ve invested time and energy learning solid marketing frame…
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Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of experts work wit…
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The Heritage sign installation team transformed the interior of Classroom Central’s facility with custom wall wraps and other interior signage. Read out our blog: https://heritagecustomsigns.com/blog/classroom-central-project-spotlight/By Heritage Signs & Displays
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Can understanding the difference between customer experience and customer service revolutionize your business strategy? Join me, Jeannie Walters, as we unpack this game-changing distinction and explore why it's so important to have both represented in your organizations in powerful ways. Every single business leader should absolutely care about cus…
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In this conversation, Marshall and Nick discuss various topics including their drink choices, car shows, preferences for cars and appliances, and the crossover between different car brands. They also touch on the importance of quality and the changing landscape of car shows. The conversation concludes with a discussion about the size and practicali…
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Wondering how venture capital firms support the clean tech startup ecosystem? Explore the intricacies of sustainable investing and leadership dynamics in the chemical industry with Rob van der Meij, a partner at Capricorn Partners in part 1 of this 2 part series. Host Victoria Meyer delves into Rob's expertise on ESG and impact investing, the vital…
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If you're looking for a hassle-free moving experience in Denver, Samurai Movers is the company to trust. With their exceptional service and attention to detail, Samurai Movers has earned a reputation for reliability and efficiency. Whether you're moving locally or long-distance, their team of professional movers ensures that your belongings are han…
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In this enlightening episode of the Green Profit Academy Pros Podcast, hosts Steve Bousquet and Christeen Era delve into the often overlooked but critical topic of the owner-driven mentality in small businesses. Steve and Christeen unpack the various dimensions of this mentality, starting with defining what it is and examining its financial, mental…
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In an unexpected turn of events, Joe Biden has announced his resignation, a move that has sent shockwaves through the political landscape. As analysts and pundits scramble to dissect the reasons behind this decision, one can't help but wonder if a different strategy might have changed the outcome. read here: https://www.flcustommerch.com/post/biden…
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In this episode, Marshall and Nick discuss various topics related to car care and detailing. They start by talking about coating chrome wheels and aluminum wheels, highlighting the differences and considerations for each. They then discuss the best methods for removing dog hair from car interiors, including using dressing or fabric softener spray. …
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In today’s dynamic and competitive landscape, both educational institutions and event planners are constantly seeking innovative ways to enhance engagement, promote their brand, and leave a lasting impression. Custom branded merchandise, often referred to as "swag," has emerged as a versatile and powerful tool to achieve these goals. This article e…
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Description: On this episode, Dan and Donnie share eight factors that can help you create a sustainable, thriving pest or lawn business and achieve a healthy bottom line. Dan details a list of useful operational ratios and gives an accountant's view on them, while Donnie gives an operator's perspective. Hosts: Dan Gordon, PCO Bookkeepers & M&A Spec…
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Planning a wedding can be an exciting yet overwhelming experience. With so many details to manage, from the guest list to the venue, catering, and decorations, it’s easy to feel swamped. This is where a professional wedding event planner comes in. Hiring a wedding planner can transform your wedding planning experience, making it smoother, more enjo…
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Aaron Clippinger, host of The AC Method, cracks open a cold one this week to share a war story – but with a surprising twist. A beloved client, Dave, who's been a loyal user of SquareCoil for years, drops a bombshell: he's outgrown the system and needs to move on. Listen in as Aaron walks us through the emotional rollercoaster, from initial denial …
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In this episode, Emily Washcovick chats with Rosanne, general manager of Think Greek. From originating as a food truck, to winning the South Beach Wine and Food Fest and the title of the Best Bite in Town, Rosanne shares how innovation and creativity have set Think Greek apart. Learn about their journey to being featured on Food Network’s Best Bite…
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In this insightful episode of Sit Down Startup, Ashok Subramanian, founder of Centivo, shares his incredible journey from immigrant roots to becoming a successful startup entrepreneur. With $150 million raised, Ashok discusses the challenges and triumphs of disrupting the traditional employer health insurance market to make healthcare affordable fo…
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Can predictive maintenance help your auto repair shop schedule more accurate repair appointments for customers? In this episode, Tim Hardin, senior vice president/GM global data services, Epicor, discusses the data that drives predictive maintenance and how it stacks up against the traditional 30/60/90K maintenance model in more accurate scheduled …
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You’ve probably heard the saying, “If you build it, they will come.” But that's simply not true when it comes to business. It actually takes a great deal of strategy and effort to get customers. And the stress of not having enough leads can crush anyone’s spirit, especially when you know your product is top-notch. Rest assured, the problem isn’t yo…
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Ever wondered how artificial intelligence could reshape the way we work? Join us for an exciting conversation as Jeannie Walters answers a question from former Crack the Customer Code podcast partner and current friend Adam Toporek about the transformative power of AI on the employee experience. Gain insights into how AI can boost efficiency, sharp…
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In this conversation, Marshall and Nick discuss various topics including their recent experiences, car purchases, extreme weather conditions, and classic car wheels. They also touch on the importance of communication and gratitude in business. The conversation transitions smoothly between these subjects. In this conversation, Nick and Marshall disc…
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Behavioral economics is revolutionizing the business world with Melina Palmer, CEO of The Brainy Business, and Victoria Meyer on The Chemical Show®. Melina delves into the importance of social proof in influencing consumer decisions, showcasing how psychological principles can dramatically shape pricing strategies. Highlighting examples from luxury…
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In today's competitive marketplace, standing out and creating a lasting impression is crucial for businesses of all sizes. One powerful and often underutilized strategy to achieve this is through custom branded merchandise. From pens and mugs to high-end apparel and tech gadgets, branded merchandise can serve as a constant reminder of your brand, f…
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Steve dives into essential topics for companies entering the commercial landscaping market, addressing questions submitted by Rae Lynn Whitfield from Whitfield's Lawn and Garden. Steve shares his 40 years of expertise, covering both the commercial maintenance and installation sides of landscaping. He highlights the unique challenges and strategies …
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Hear about their journey to help women-owned business level up in the global marketplace. Tamara McCleary, CEO of Thulium, sat down with WEConnect CEO and cofounder Elizabeth Vazquez, to discuss why and what it means to connect a formidable network of member-buyers with a collective annual purchasing power of $4 trillion with women-owned businesses…
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