show episodes
 
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg K ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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Maximize Your Customers’ Lifetime Value With CrossEngage! CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI. ...
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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Welcome to BannerSeason's podcast, Marketing to Build Lifetime Customer Value & Raving Fans. On this show, you will learn to stop focusing on acquiring new business and start focusing on building relationships with your current customers. We will cover topics such as relationship marketing, the law of reciprocity, turning customers into raving fans, referral marketing, creating brand advocates, promotional products, personalization over automation, customer centric marketing, and how to get ...
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Grow Daily Podcast focuses on sharing marketing strategies and experiments to enable consistent business growth. Hosted by Piyush Agarwal, founder of 91Growth.com, you will receive actionable Growth Marketing tips from founders and marketers across the globe. Develop a growth mindset and look beyond the vanity metrics. Learn to make data-driven decisions to supercharge your digital marketing efforts and increase your customer lifetime value.
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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In this podcast you will learn marketing fundamentals as you learn how to leverage InfusionSoft and Fix Your Funnel's technologies! Ryan Chapman, the host is the author of two books, Would You Like to Go Big? How to increase initial customer value without jeopardizing lifetime value, and How To Fix Your Funnel. Ryan currently owns or has interest in multiple profitable businesses and is officially unemployable. ;)
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Welcome to The Demand Gen Pod, your go-to source for all things demand generation! If you're a marketer, business owner, or anyone interested in driving growth and revenue for your company, you've come to the right place. Hosted by industry experts and seasoned marketers, Demand Gen Pod takes you on an exhilarating journey through the world of demand generation. Each episode dives deep into exciting and actionable topics that will help you supercharge your marketing efforts and boost your bo ...
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Recharge powers subscriptions to over 15,000 brands who are reaping the benefits of predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we chat with founders, CEOs and top executives about their subscription ecommerce experience, the highs and lows of running their business, the tips they use to grow their brand and more! So, Hit Subscribe and let’s get started.
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Question: Do You Want To Feel Strong For A Moment Or A Lifetime? Coaching should give you a METHOD that builds your power daily — that power to feel strong for a LIFETIME! Don’t look back 5 years from now with regret. Your Career is at stake. Begin building your power with me NOW at Stoicmatchmaker.com Stoic Matchmaker is The Top Choice for aspiring leaders looking to achieve career success. How My Career/Life Coaching Differs: 1. NO Coach Has A Teaching Method Like Mine! My S-T-O-I-C Storyt ...
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Growing up as the son of a successful contractor, Logan experienced firsthand the benefits of a healthy contracting business: less stress, more money, and more time for family. Now Logan runs Contractor Growth Network to help guide you on your journey to create a strong and reliable contracting business for your family. Interested in learning more? Visit contractorgrowthnetwork.com or join our Facebook group, Common Sense Contracting, today.
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The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
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Welcome to the Conquer Local podcast, hosted by Chief Marketing Officer, Jeff Tomlin. Get insider content geared toward helping you better serve local businesses, from interviews with sales & marketing experts to exciting new ideas that will improve your digital revenue dramatically. Subscribe now to start conquering. Presented by Vendasta.
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The financial services industry is ever-changing as the market evolves and consumer expectations shift. Standing out – and winning – as a bank, lender, or credit union looks different today than once before. Join Total Expert Founder and CEO Joe Welu as he speaks with leaders across modern financial institutions and the methods that are helping them stand out from competitors while building a loyal customer base. You’ll walk away with leadership and innovation strategies you can put into act ...
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If you want to find out how to turn your knowledge and expertise into a consulting business, find your edge and become a seven figure ‘consultapreneur’ then this podcast is for you. I’m your host, Masood Hassan. Every week I’ll take you through practical content that you can use to turn what you know into a lifetime of multiple income streams. These are methods that I actually use to do my consulting work and how I built my own consulting business over the last 20 years. My ambition is to ch ...
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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The Strategic Marketing Show delivers strategic insights from today’s enterprise marketing thought leaders and is brought to you by Insights for Professionals – providing access to the latest industry insights from trusted brands, all in a customized, tailored experience. Find out more at InsightsForProfessionals.com.
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Welcome to the #1 Fitness Business Podcast, the ultimate resource for fitness business owners, managers, and team members. Our weekly show features international experts covering leadership, sales, marketing, retention, personal growth, and more. Get exclusive behind-the-scenes interviews with industry legends and business experts. Whether you're a gym owner, department manager, salesperson, or personal trainer, our interviews will help you thrive in the fitness industry. Join us now for inv ...
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In the CFO Corner, we sit down with CFOs and corporate finance professionals to hear about the innovative approaches and technology they have used to scale and grow their organizations. They share the challenges they’re facing with mundane repetitive tasks and give their takes on what they’d like to see in the corporate finance function that can help CFOs achieve a stress-free working life. This is the podcast for you if you’re ready to learn about the innovative approaches that are out ther ...
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Tactical and practical marketing ideas, strategies and resources for small business owners and entrepreneurs. Bethany Meadows has been the president of Vertical Solutions Media for the past 14 years. Vertical Solutions Media is a full-service marketing agency located in Birmingham, Alabama. They specialize in brand development, content marketing and growth strategies. Get out of survival mode! It's your TIME TO THRIVE! Learn more about Time to Thrive marketing iniatitives for business owners ...
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In this episode of The Contractor Growth Network, Join our host, Logan Shinholser, as he sits down with his father, Steve Shinholser, to explore the secrets behind building successful businesses and maintaining lifelong customers. Steve shares his journey from starting a lifeguard business right out of college to founding Premier Ponds, a company h…
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Do you want to turn customers into loyal fans who drive sustainable growth? Valentin Radu, a pioneer in Customer Value Optimization (CVO), is here to show you how. In this episode, we delve into the world of CVO with Valentin, the founder of Omniconvert, CVO Academy, and author of the acclaimed book, "The CLV Revolution." Valentin's passion for und…
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Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far. Agree? Disagree? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Product: Your most important customer 00:00:32 - Welcome to The Daily Standup 00:01:09 -…
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In this episode, Richard Owen sits down with Don Peppers, a global authority on marketing and business competition, to delve into the intricacies of customer behavior, customer-centric companies, and the evolving landscape of customer experience (CX). Don, renowned in the world of CRM for co-authoring the landmark book "The One to One Future," shar…
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About Danielle Cobo: Danielle Cobo is a speaker, author, and podcast host who works with organizations to develop the grit, resilience, and courage to thrive in a rapidly changing market. She is the author of the book and hosts the podcast "Unstoppable Grit" Breakthrough the 7 Roadblocks Standing Between You and Achieving Your Goals." This "monster…
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Sometimes, we're at the mercy of the world at large. Even so, Kritika Kishor has thoughts on how to take back control. ⏱️ Timestamps: 00:00:00 - Ripples o a pond 00:00:44 - Welcome, Kritika! 00:02:13 - Macroeconomic impacts on CSMs 00:02:41 - Challenges faced by CSMs 00:03:00 - Breaking silos for better CS 00:04:00 - Importance of functional enable…
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As companies continue to navigate the challenges of customer churn and retention, understanding the balance between customer experience and business growth becomes crucial. Joining us today to explore these dynamics is Baird Hall, CRO of Churnkey, a company dedicated to optimizing customer retention strategies. Baird Hall CO-FOUNDER AT CHURNKEY Bai…
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Ok, not really. But did it get your attention? Did it make you click? Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps:…
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Today we’re going to talk about keeping up with AI in marketing, what leaders and companies should be doing to stay ahead, and the future role of AI in marketing teams. To help me discuss these topics, I’d like to welcome Cathy McPhillips, Chief Growth Officer, Marketing AI Institute which, among other things, produces the annual MAICON event, whic…
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Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Hoodwinked 00:01:43 - A size inconsistency 00:02:09 - Whiplash 00:03:06 - CS and revenue responsibilities 00:04:14 - Justifying CS roles 0…
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In a world driven by data, how can marketers leverage AI to transform their campaigns? Get ready to level up, Conquerors! This week, we're thrilled to welcome Lomit Patel, the visionary Chief Marketing & Growth Officer at Tynker, as our guest on the Conquer Local Podcast. With over two decades of scaling high-growth startups like Roku, TrustedID, a…
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Despite Customer Success function being the key to customer retention and business growth, it has often been looked upon as a cost center. With efforts to commercialise customer success, the narrative turning Customer Success into Sales comes into the picture. Jason Noble, VP Global Customer Success at Vinli and the co-host of "The Jasons Take On" …
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Parul Bhandari sees a discrepancy in the way we treat our departments. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Share the wealth! 00:01:04 - Parul’s new ventures 00:02:01 - Insights from that big conference 00:02:42 - Importance of CS incentives 00:03:54 - Debating the…
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When consumers can get what they want, whenever, however, and wherever they want, simplifying and optimizing e-commerce operations is key to success. Joining us today is Jorrit Steinz, Founder & CEO of ChannelEngine, who has built a platform that helps retailers manage their online sales channels more effectively. About Jorrit Steinz Active Tech En…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Justin Silver, co-founder of Aavrani. Aavrani is a fresh face in the beauty world, mixing modern science with old Indian wisdom to create skin and hair care products. Unlike big brands with celebrity faces, Aavrani is led by its founder and driven by its community. They …
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Burnout much? Sumitra Narayanan brings her suggestion for combating it to the show. ⏱️ Timestamps: 00:00:00 - Get your mind right with Sumitra Narayanan 00:00:59 - Meet Sumitra 00:01:47 - Connecting meditation with CS 00:02:44 - Benefits of meditation 00:05:44 - JP’s experience with meditation 00:07:01 - Finding meditation through necessity 00:10:2…
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In this episode, Richard Owen speaks with Eric Tagliere, Chief Technology Officer at Humana, about the challenges and opportunities present in the healthcare industry. They emphasize the importance of a customer-focused approach and the convergence of technology and consumer expectations, highlighting the potential for significant progress in the i…
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Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching. ⏱️ Timestamps: 00:00:00 - Starving for coaching with Dane Batson 00:01:09 - Dane’s journey to CS 00:01:54 - Importance of coaching in CS 00:03:22 - …
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In the fast-paced world of e-commerce, efficiency in fulfillment and logistics is more crucial than ever. Today, we're joined by Jon Schechter, VP of Business Development North America, to discuss how their innovative solutions are revolutionizing the industry. ABOUT JON SCHECHTER Jon Schechter, VP of Fulfillment Solutions at AutoStore, is a season…
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In this detailed episode, Sydney Hamroff, the strategy and insights manager at Tony's Chocolonely, shares invaluable insights into the brand's journey from a mission-driven startup to a major player in the retail space. From starting in niche natural channels to scaling up to national distribution with giants like Walmart, Sydney unpacks the strate…
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Revenue, revenue, revenue. Do you own a piece of it? There's a contingent of CS pros pounding the table to avoid it at all costs. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voice…
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The holiday shopping season might seem like it’s months away, but if you listen to consumers, it’s closer than you think. Today we’re going to talk about consumer shopping behavior with some recent research done by Bazaarvoice, and dive into what brands need to know to stay relevant and maximize sales this holiday season. To help me discuss this to…
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Mohammed Alqaq is the founder of Customer Success Middle East and eternal optimist. Amidst talk of AI taking over, Mo calls out the opportunities it may portend for the profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's next? 00:00:17 - Welcome to the Daily St…
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What exactly is everybody doing between contract signing and renewal? Kevin knows Steps 1 & 3. But much like the underpants gnomes, Step 2 is just a teensy bit hazy. Do you have the answer? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ And sign up for Lifetime Value's (not so serious) industry newsletter! R…
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While we talk about customer experience a lot on this show, today’s focus is going to be a little different than some of our past conversations. Today we’re going to talk about adding science to customer experience programs, and, more specifically the science of CX surveys. To help me discuss this topic, I’d like to welcome Martha Brooke, Chief Cus…
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The technology conversation of GenAI has moved so fast since OpenAI and Chat GPT burst into the public eye. But are businesses just buying into the hype of AI, and does it really benefit their goals and needs? For Shashank Shekhar, Founder and CEO at InstaMortgage, he is taking AI's capabilities and augmenting them for mortgage and lending companie…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Andreas Andrea, the Director of Logistics and Warehouse Operations at Murad. Murad is a well-known skincare brand started by Dr. Howard Murad and is now part of Unilever. Andreas brings a wealth of knowledge to our conversation about e-commerce and delivery operations. H…
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About Nancy Zare: Dr. Nancy Zare is a sales psychologist, holding an MSW in Organizational Planning and Development and a Ph.D. in Social Work and Organizational Development from Boston College. She is also a founder of multiple ventures, including Rapport Builderz, which helps salespeople develop relationships with prospects that lead to new busin…
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Artificial intelligence - maybe you've heard of it? And if you're like Parker Chase-Corwin, you've also heard about, or been asked yourself, to utilize it for everything and with no additional budget or resources. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Balling on a b…
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Monica Stewart, founder of MSP Consulting, thinks we're all dropping the ball. Both literally and figuratively. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.…
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Today we’re going to talk about trends in conversational commerce and why retailers need to rethink the customer experience when it comes to messaging apps. To help me discuss this topic, I’d like to welcome Stefanos Loukakos, Co-Founder and CEO of Connectly, who was previously Facebook’s Head of Messenger Business. RESOURCES Connectly website: htt…
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Customer success is a beautiful profession. But sometimes it gets a little stale. In this episode of The Daily Standup, the hosts air out their grievances with some of the hottest trends or bad habits of the CS world. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifeti…
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In today’s competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth. Joining us to discuss these challenges and opportunities is Alice Eweida, CEO of Pandia Health. Alice brings extensive experience in navigating both direct-to-consumer and business-to-business mod…
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In every workplace, there is a need for individuals who are willing to lend an ear and offer their thoughts and insights to their superiors. These individuals, often referred to as sounding boards, serve as a valuable resource for decision-makers, providing them with a different perspective and helping them navigate through complex situations. It i…
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