show episodes
 
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Don't miss a thing. Hear directly from leading brands and platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and ...
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Maximize Your Customers’ Lifetime Value With CrossEngage! CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI. ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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Welcome to The Demand Gen Pod, your go-to source for all things demand generation! If you're a marketer, business owner, or anyone interested in driving growth and revenue for your company, you've come to the right place. Hosted by industry experts and seasoned marketers, Demand Gen Pod takes you on an exhilarating journey through the world of demand generation. Each episode dives deep into exciting and actionable topics that will help you supercharge your marketing efforts and boost your bo ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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Welcome to BannerSeason's podcast, Marketing to Build Lifetime Customer Value & Raving Fans. On this show, you will learn to stop focusing on acquiring new business and start focusing on building relationships with your current customers. We will cover topics such as relationship marketing, the law of reciprocity, turning customers into raving fans, referral marketing, creating brand advocates, promotional products, personalization over automation, customer centric marketing, and how to get ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
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Grow Daily Podcast focuses on sharing marketing strategies and experiments to enable consistent business growth. Hosted by Piyush Agarwal, founder of 91Growth.com, you will receive actionable Growth Marketing tips from founders and marketers across the globe. Develop a growth mindset and look beyond the vanity metrics. Learn to make data-driven decisions to supercharge your digital marketing efforts and increase your customer lifetime value.
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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In this podcast you will learn marketing fundamentals as you learn how to leverage InfusionSoft and Fix Your Funnel's technologies! Ryan Chapman, the host is the author of two books, Would You Like to Go Big? How to increase initial customer value without jeopardizing lifetime value, and How To Fix Your Funnel. Ryan currently owns or has interest in multiple profitable businesses and is officially unemployable. ;)
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Recharge powers subscriptions to over 15,000 brands who are reaping the benefits of predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we chat with founders, CEOs and top executives about their subscription ecommerce experience, the highs and lows of running their business, the tips they use to grow their brand and more! So, Hit Subscribe and let’s get started.
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New Business Strategies™

Christine Crandell

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The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
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If you want to find out how to turn your knowledge and expertise into a consulting business, find your edge and become a seven figure ‘consultapreneur’ then this podcast is for you. I’m your host, Masood Hassan. Every week I’ll take you through practical content that you can use to turn what you know into a lifetime of multiple income streams. These are methods that I actually use to do my consulting work and how I built my own consulting business over the last 20 years. My ambition is to ch ...
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The #1 Podcast For Entrepreneurs. The 10 Minute MBA is a no-fluff daily podcast that teaches you practical business lessons you can use to grow your business immediately. For more business case studies, tactics and insights, make sure to subscribe to my youtube or newsletter. Tweet Me: https://twitter.com/scottdclary
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The financial services industry is ever-changing as the market evolves and consumer expectations shift. Standing out – and winning – as a bank, lender, or credit union looks different today than once before. Join Total Expert Founder and CEO Joe Welu as he speaks with leaders across modern financial institutions and the methods that are helping them stand out from competitors while building a loyal customer base. You’ll walk away with leadership and innovation strategies you can put into act ...
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The Partner-Up Profits Podcast discusses practical advice on leveraging affiliate and influencer marketing programs to increase sales and scale your business. It’s based on my experience, from humble beginnings as an introverted small-towner with no marketing experience to helping scale dozens of partnership programs to well over $100M in sales for online companies and making the Inc. 5000 list as a result. My goal is to help you make sense of partnership marketing strategies and stay on top ...
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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The Strategic Marketing Show

Insights For Professionals

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The Strategic Marketing Show delivers strategic insights from today’s enterprise marketing thought leaders and is brought to you by Insights for Professionals – providing access to the latest industry insights from trusted brands, all in a customized, tailored experience. Find out more at InsightsForProfessionals.com.
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Welcome to the #1 Fitness Business Podcast, the ultimate resource for fitness business owners, managers, and team members. Our weekly show features international experts covering leadership, sales, marketing, retention, personal growth, and more. Get exclusive behind-the-scenes interviews with industry legends and business experts. Whether you're a gym owner, department manager, salesperson, or personal trainer, our interviews will help you thrive in the fitness industry. Join us now for inv ...
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In the CFO Corner, we sit down with CFOs and corporate finance professionals to hear about the innovative approaches and technology they have used to scale and grow their organizations. They share the challenges they’re facing with mundane repetitive tasks and give their takes on what they’d like to see in the corporate finance function that can help CFOs achieve a stress-free working life. This is the podcast for you if you’re ready to learn about the innovative approaches that are out ther ...
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Tactical and practical marketing ideas, strategies and resources for small business owners and entrepreneurs. Bethany Meadows has been the president of Vertical Solutions Media for the past 14 years. Vertical Solutions Media is a full-service marketing agency located in Birmingham, Alabama. They specialize in brand development, content marketing and growth strategies. Get out of survival mode! It's your TIME TO THRIVE! Learn more about Time to Thrive marketing iniatitives for business owners ...
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show series
 
Dustin Elliott thinks it's time we start treating our Product colleagues like what they are: your most important customer, by far. Agree? Disagree? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Product: Your most important customer 00:00:32 - Welcome to The Daily Standup 00:01:09 -…
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In this episode, Richard Owen sits down with Don Peppers, a global authority on marketing and business competition, to delve into the intricacies of customer behavior, customer-centric companies, and the evolving landscape of customer experience (CX). Don, renowned in the world of CRM for co-authoring the landmark book "The One to One Future," shar…
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Today, we'll unravel the secrets behind Customer Lifetime Value (CLV), the unsung hero of business growth. We'll delve into why CLV should be your North Star metric, far surpassing short-term gains. We'll explore innovative strategies to engineer long-lasting customer loyalty, from implementing pre-boarding experiences to reducing churn. We'll then…
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Daniel McCarthy is Assistant Professor at Emory University Goizieta School of Business. In this interview, Dan unpacks several deep layers of understanding around measuring retention and customer lifetime value. He highlights a concern that businesses state improved performance against reduced churn rates. It is not that simple. He dives into diffe…
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Welcome to a special episode of the show, brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people. In today’s episode, we explore the fascinating intersection of branding and business strategy through the lens of a recen…
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Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Kumbaya b-----es 00:02:30 - Giving Kristi her flowers 00:03:15 - Collaboration with sal…
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Today, you'll discover how to turn your network into a high-performance engine for your career. You'll learn how to spot rising stars before anyone else, assemble a personal board of advisors who've got your back, become the mentor to the mentors, and leverage even the most casual connections for massive opportunity. This is your playbook for a new…
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This episode focuses on the Club Eurostar Loyalty Programme. With Sophia Laban, the Loyalty Manager for the programme. She is responsible for managing the future strategy of the Club Eurostar programme and has previously worked for IAG Loyalty and Sky VIP and brings a wealth of loyalty experience to the podcast. Today we will be learning about her …
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This is another week of the Wiser Loyalty series podcast, which is hosted by Aaron Dauphhinee, CMO of the Wise Marketer Group, and the CEO, Bill Hanifin. These leading loyalty marketers unveil constructs form the Loyalty Academy™ curriculum which leads to candidates achieving their Certified Loyalty Marketing Professional™ (CLMP™) designation. In t…
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Today, we're ditching the outdated sales tactics and embracing a new era of strategic prospecting. We'll dive deep into the concept of Ideal Customer Profiles, not just as demographic data points, but as rich narratives of your perfect customer. We'll explore how to unearth these "unicorn" clients, using tools and strategies that cut through the no…
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Welcome to another episode of eCommerce Fastlane. Today, we have the pleasure of hosting Debbie Pearce, the Founder and CEO of CartStars, an exclusive, invitation-only community tailored for top leaders in ecommerce and retail. In this episode, Debbie shares her inspiring journey to the United States and how her experiences have profoundly influenc…
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Jeremy Silver explains how, in our new reality, cross-functional collaboration is all the more important. ⏱️ Timestamps: 00:00:00 - Breaking down barriers 00:01:09 - Jeremy Silver: Salesforce to McKinsey 00:01:49 - Entering a new era of profitable growth 00:02:34 - Importance of cross-functional efficiency 00:03:01 - Getting out of our silos 00:04:…
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Want to launch an influencer campaign but want to save your limited budget? Or perhaps you've tried it before and have yet to see the results you hoped for. Well, today, I will walk you through a practical scenario of how to invest $5,000 in influencer marketing to achieve a 10X return of $50,000 potentially. Tune in to discover actionable strategi…
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In this special episode, brought to you by Landrum Talent Solutions, , formerly Ceres Talent, a national recruiting firm specializing in marketing and HR positions, we’re going to talk about a few things. Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based on a number of fa…
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Today, your guest teachers are sales powerhouse Shawn Finder and top trainer Ollie Witfield. Shawn founded and scaled Autoklose, a leading sales automation platform, while Ollie is a recognized global sales thought leader. They're here to elevate your cold emailing game. Learn the tactics that turn ignored messages into revenue-generating conversat…
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Purple Cow by Seth Godin: https://amzn.to/4eWinAw Today, we're going to unlock the secrets of Seth Godin's "Purple Cow." Get ready to challenge conventional wisdom, embrace your unique quirks, and transform your business into an unforgettable standout. We'll delve into the power of remarkable ideas, the importance of "Sneezers" and "Ideaviruses," a…
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Today, we delve into the entrepreneurial journey of Nihal Advani, Founder and CEO of QualSights. Nihal shares his experiences of starting and pivoting his business, leveraging guerrilla marketing, and ultimately creating a leading consumer insights platform. Learn about the importance of adaptability, strategic pivots, and innovative marketing stra…
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Today, we'll delve into the Pomodoro Technique, a productivity powerhouse that's far more than a simple time management trick. We'll uncover the science behind its effectiveness, exploring how it taps into your brain's natural rhythms to unlock peak performance. We'll go beyond the basics, sharing advanced strategies and powerful tools to customize…
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Money makes the world go round. Rob, Dillon, and JP let loose on the use of variable compensation plans in post sales and customer success. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - The perfect compensation plan doesn't exi-- 00:01:05 - Compensation for c…
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We are here in Nashville at Forrester CX Summit North America, and we’ve been hearing a lot about what it takes to create and sustain a great customer experience. And while there’s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed. Today we’r…
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Today we're going to embark on a journey into the heart of discomfort. We'll delve into the groundbreaking research of neuroscientist Andrew Huberman, who reveals the hidden power of a brain region called the anterior midcingulate cortex (AMC). You'll discover how this "willpower workout center" grows stronger when you push your limits, and how thi…
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This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV. The idea of “emotional loyalty” has been raised many times on our show, but never before in such breadth and depth as in today’s conversation. It’s a really big idea and one that brand marketers and loyalty marketers know is criticall…
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Outliers by Malcolm Gladwell: https://amzn.to/45Q80Kp In this exploration of Malcolm Gladwell's "Outliers," we'll unravel the hidden factors that catapult entrepreneurs to extraordinary success. We'll delve into the significance of deliberate practice, the power of cultural legacies, and the snowball effect of early wins. You'll discover how to lev…
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Today, we're discussing the scariest word in the entrepreneurial dictionary, "Failure". You're going to learn from serial entrepreneur Raasil Khan on the main things he's learnt from failing at multiple startups and why failing is the best thing that's happened to him. Guest Teacher: www.linkedin.com/in/raasil Links: www.joinpropel.ca -- The 10 Min…
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Today, we'll unravel the secrets of brand positioning, that elusive magic that separates category leaders from the rest of the pack. We'll delve into why it's not just a marketing buzzword but the linchpin of your long-term business success. You'll gain a deep understanding of your brand's unique identity, using a powerful matrix to map your positi…
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Colin McHale is looking for ways to duplicate that early adopter experience, while helping other departments in the SaaS org win along the way. Timestamps: 00:00:10 - Everyone's a winner 00:01:41 - Expanding early adopter relationships 00:02:57 - Proximity to product development 00:03:54 - Integrating product feedback in EBRs 00:05:07 - The three-p…
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In 2023, the global cybersecurity workforce grew 8.7%, reaching a record high of 5.5 million people, according to the 2023 ISC2 Global Workforce Study. However, the industry is still grappling with a substantial deficit of 4 million professionals to properly safeguard the world’s emerging digital threats. As the global cybersecurity workforce conti…
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In this episode, Carly Neubauer, Co-Founder and Director of Elevate Loyalty, sits down with Chris Mills, Vice President of Loyalty & Partnerships for Accor across Middle East, Africa & Asia Pacific. With over a decade of experience in loyalty and digital marketing, Chris shares insights from his journey leading the transformation of Accor’s award-w…
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Today, we're ditching the sales scripts and diving into SPIN selling – a framework that transforms your conversations into customer-centric goldmines. We'll uncover the power of strategic questions, explore real-world examples of SPIN in action, and equip you with the tools and insights you need to elevate your sales game from good to exceptional. …
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Erica Favorito wants all of us post sales pros to think long and hard about what we want to be when we grow up. ⏱️ Timestamps: 00:00:00 - Reinventing customer success 00:01:09 - Erica Favorito & Slice Advisory 00:01:35 - Customer success: the junk drawer 00:05:22 - Rethinking the CSM role 00:07:45 - Voice of the customer programs 00:10:38 - Creatin…
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The Wiser Loyalty series podcast is hosted by Aaron Dauphinee and Bill Hanifin from the Wise Marketer Group. They tap into courses from the Loyalty Academy™ Certified Loyalty Marketing Professional™ (CLMP™) curriculum and bring that material to life with current market examples. In this episode, our hosts bring fresh content from The Loyalty Academ…
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In this exploration of the evolving creator economy, we're set to unveil the tools, strategies, and mindset shifts that will define the next generation of successful creators. We'll delve into emerging technologies that will redefine content creation, audience engagement, and monetization. Furthermore, we'll discuss the evolution of the creator fun…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Vikas Jha, the Vice President of Engineering for Conversational Commerce at Bloomreach. In this episode of eCommerceFastlane, we dive into the exciting world of AI and how it's changing online shopping. Our guest is Vikas Jha, who leads the conversational commerce team a…
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Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Bill Glass, the Co-founder of AltruPay. In this episode of eCommerceFastlane, we talk with Bill Glass, the Co-founder of AltruPay. We explore the tricky world of payment processing for businesses in high-risk industries like firearms and CBD. Bill explains how AltruPay h…
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Welcome to another exciting episode of eCommerce Fastlane! I’m thrilled to bring you a conversation that’s packed with insights, challenges, and innovative strategies from the world of e-commerce and outdoor gear. Today, we have a very special guest joining us – John Roman, the Founder and CEO of BattlBox. If you’re not familiar with BattlBox, you’…
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Welcome to another episode of eCommerce Fastlane. Today, we're excited to have John Roman, the Founder and CEO of BattlBox. Join our host, Steve Hutt, as they dive into the complexities and execution risks of building retail operating systems and ERP solutions. Learn how Good Day OS, an innovative alternative to NetSuite, simplifies ERP by embeddin…
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Jordan Wallach is the CEO of Belfry Software, a rocketship of a company building the customer success department while they fly. ⏱️ Timestamps: 00:00:00 - The CEO's perspective 00:00:30 - Meet Jordan Wallach, CEO of Belfry 00:01:57 - Customer success from scratch 00:03:51 - Hyper-scaling operations at a startup 00:05:05 - The customer success frame…
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Tired of sending outreach messages and hearing nothing but crickets? In today’s episode, I share five personalized strategies that can help you get more replies and build genuine connections. Whether you're cold DMing, cold calling, or even sending physical mailers, these tips will help you stand out and get your messages answered. Don't let your o…
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Today, from the Forrester CX Summit North America in Nashville, we are thrilled to have AJ Joplin, Senior Analyst at Forrester, with us to discuss the crucial alignment of customer experience, digital experience, and marketing. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and desig…
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Today, we explore the inspiring journey of Natasha Graziano, who turned her life around from adversity to success. Natasha shares strategies on personal branding, audience engagement, and overcoming fears, providing a roadmap for building a powerful social media presence. Guest Teacher: https://www.instagram.com/natashagraziano/ Links: https://nata…
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Rich Dad Poor Dad by Robert Kiyosaki: https://amzn.to/4eHF0ss Today, we'll unpack Robert Kiyosaki's "Rich Dad Poor Dad," exploring its core principles of asset building, financial education, and mindset shifts. We'll delve into practical strategies for advanced entrepreneurs, from systematizing businesses to creating passive income streams. We'll a…
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Today, we'll uncover the hidden potential of email marketing, a tool often underestimated in today's fast-paced digital world. You'll learn how to shift your mindset from simply sending emails to nurturing a community, craft compelling emails that drive action, and implement advanced strategies like re-engagement campaigns and lead scoring. We'll d…
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What makes for a good health score? How many components, how many layers, how many segments? Rob's got some ideas. Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:07 - The health score trap 00:00:27 - Rob’s hot take on health scores 00:01:51 - Scrapping conglomerate…
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