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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Dear Strategy

Bob Caporale | Strategy Generation Company

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Are you a product manager or business leader who has questions about how to develop and implement successful product and business strategies? If so, then you’ve come to the right place! Dear Strategy is an award-winning blog and podcast dedicated to providing education and advice on the subjects of product strategy, business strategy, and business leadership. Brought to you by the experts at Strategy Generation Company, each episode features real-life questions and stories that are analyzed, ...
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Pragmatic Live’s Product Chat is a podcast focused on tackling the biggest challenges facing today‘s product management, product marketing, and other market and data-driven professionals with some of the best minds in the industry.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Self-Improvement Podcast for Contractors that want to learn about how to grow their business through management and marketing. Develop business ideas to improve your business experience and be successful. Real stories from real business owners.
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Product Talk

Products That Count

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Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more. About Us: Products that Count is a 501 ...
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Listen to Building Success Stories to learn how to build your own success story. In the Building Success Stories podcast, Ann Donnelly shares her insights, tips, stories, and news related to digital marketing, business management, and a number of various topics on building success. Besides her own insights, Ann will interview guests who will share their success stories.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Leading for Business Excellence

PMI - Process Management International

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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
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Wes Schaeffer, The Sales Whisperer®, digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margins, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 635 episodes of proven sales methods provided by sales experts who have been there, don ...
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Low Code/High Impact

Paul Quirk, VP of Customer Success at Caspio

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In today’s fast-paced business world, companies are under constant pressure to innovate and stay ahead of their competition. That’s where low-code platforms come in. By enabling users to build custom apps without coding, these platforms are revolutionizing the way businesses operate. Join us on Low Code/High Impact, a podcast hosted by Caspio, as we explore real-life examples of how organizations are using low code to build powerful apps enabling them to move faster, reduce costs, and create ...
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Service Evolution

CGP Maintenance & Construction Services, Inc

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Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward succes ...
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Welcome to The Action Item Podcast! Join business owners Trevor Hunter and Leo Lopez as they share wisdom from decades of real-world challenges. Trevor, with his marketing and operations expertise, and Leo, the expert in customer experience and call centers, dive deep into personal experiences and client stories, highlighting the hurdles and victories of entrepreneurship. Each episode ends with a powerful action item you can implement today. Whether optimizing workflow, handling late payment ...
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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Welcome to Transformation Ground Control, the podcast where we explore tech-agnostic digital transformation and digital strategy best practices with industry thought leaders. On this show, Eric Kimberling, Kyler Cheatham, and other industry leaders discuss digital transformation strategies, tips, and lessons. We also discuss organizational change management, ERP software implementations, emerging tech trends, business process improvement strategies, and other important topics - all without t ...
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Are you a CEO, business owner, entrepreneur or executive? Then this is the podcast for you. The Complete Man podcast is for men seeking more than just financial success in life. Topics include entrepreneurship, leadership, strategy, marketing, operations, family dynamics, wealth management, buy and selling, mergers and acquisitions and much more. If you own a startup, small business, a larger family enterprise, or lead a public company, this podcast is for you! Build a healthy business. Live ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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In Your Business

Kindred Digital Podcasts

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In Your Business is a conversational podcast that explores the vibrant world of Huntington-area businesses. Join us as we sit down with passionate entrepreneurs, uncovering their inspiring journeys, innovative strategies, and the challenges they've conquered to make their mark. From marketing mastery to work-life balance, we explore the real stories behind area businesses, offering invaluable insights and advice for both budding and seasoned entrepreneurs. Tune in for a dose of entrepreneuri ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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Data Center Go-to-Market Podcast

Data Center Sales & Marketing Institute (DCSMI)

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Explore the data center landscape with expert insights tailored for CEOs, sales professionals, marketers, customer success managers, product managers, and channel partner managers. From achieving sales targets to fostering team development and innovation, nurturing customer relationships, and optimizing go-to-market strategies, the Data Center Go-to-Market Podcast equips you with actionable strategies for success in the AI data center industry. The primary audience is go-to-market profession ...
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Discover INFAWORK INSIGHTS, a dynamic podcast delving into the realms of leadership and business. Join us as we unveil the inner workings of success through the firsthand experiences of our diverse guests. From aspiring leaders to seasoned entrepreneurs, executives, and employees, glean invaluable insights into motivation, inspiration, and effective work habits. Tune in to explore the wisdom of various business owners and thought leaders, empowering you on your journey to professional growth ...
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fitSpot Guru is your weekly guide to mastering fitDEGREE! Each week our team will take on topics related to our software provided by our clients or our internal team. The goal is to leave the episode with a greater understanding of fitDEGREE and how it can be used to optimize your business! Got a question or a suggestion? Email us at support@fitdegree.com!
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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CEOs, business owners and entrepreneurs: If you want more success - more profit - less stress in running your business, then tune in and listen to business expert, Howard Lewinter. Howard offers practical advice and creative solutions to help business flow... and turn business problems and issues into better business results. For more business tips follow Howard on Twitter/X: @HowardLewinter - Connect with Howard on LinkedIn or go to Howard's website/blog: www.TalkBusinessWithHoward.com To y ...
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If you're a sports executive or digital marketer working to fill seats, drive ticket sales, and grow your fan base, the Sports Marketing Machine Show is for you! Award-winning sports marketing veteran host, Jeremy Neisser brings with him over 21 years of experience in sports marketing and shares We'll cover all aspects of marketing including digital advertising, social media strategy, branding, customer relationship management, and how to best use analytics to measure success. With interview ...
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Welcome to 'Digital Transformation for Humans' with Emi. In this podcast, we delve into how technology intersects with leadership, innovation, and most importantly, the human spirit. Each episode features visionary leaders from different countries who understand that at the heart of success is the human touch—nurturing a winning mindset, fostering emotional intelligence, soft skills, and building resilient teams. Subscribe and stay tuned for more episodes. Visit https://digitaltransformation ...
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A hotel general manager’s day is often a whirlwind of activity, juggling multiple responsibilities and ensuring that both guests and employees have their needs met. In the midst of this hectic environment, the qualities of patience and care emerge as critical factors for success. This article explores how these attributes contribute to effective ho…
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It could be said that our success and fate will largely be determined by how well we manage our customer relationships. So how can we get better at this? Tune in and I’ll share some ideas that worked for us. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
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Send us a Text Message. Marketing directors in sports often struggle to convert past customers into returning customers. On average, only 33% of past ticket buyers return for a game the following year. To improve customer conversion, marketing directors can send a post-game email to single-game buyers, thanking them for attending and offering a dis…
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Nathan and I discuss the importance of bridging the gap between school and real-life experiences. Nathan shares his experience as a guest lecturer at various universities and colleges, where he aims to provide students with practical knowledge and new perspectives. We also get into the challenges of being an entrepreneur and the need for resilience…
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In episode #12 of the Data Center Go-to-Market Podcast, featuring Kristian Meling, Chief Operation Officer of ASP Data Center in Norway, you’ll learn about careers in the data center industry. Plus, gain advice for breaking into the field, as well as networking strategies, from an experienced data center COO. The discussion also addresses technolog…
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As consumers we’ve all interacted in different ways with companies. Sometimes an automated system, online chat, an app on our phones, or even a live human being. But as customer experience professionals, how do we know which channel is the best option and the most preferred by consumers? And how will AI fit into all this? Host Sara Walker welcomes …
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Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they have no patience for brands that don't understand them or their needs. My guest today, Tim Leon, coined the term Return on Empathy and talks about all that companies gain when they engage in m…
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You can’t build a sizable company alone. You need capable leaders to help you reach goals, meet expectations, improve, and address issues. But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure. Check out Brian's new group: Business TIPS! For less than $1…
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Welcome to Episode 2 of The Action Item Podcast, hosted by Trevor Hunter and Leo Lopez. In this episode, "Unraveling Business Struggles," we delve deep into why businesses often face challenges and falter. Drawing from our extensive experience and research, we uncover the key factors that lead to business failures and provide actionable insights to…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Li…
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Ryan Black, the co-founder of Sambazon. Ryan shares his fascinating journey of discovering acai in Brazil 25 years ago and turning it into a popular superfood in the United States. He discusses the sustainable and environmental impact of Sambazon, the challen…
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What do product leaders need to consider when leading product strategy at SMBs? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, BILL CPO Irana Wasti shares her expertise on leading product strategy for small and medium-sized businesses (SMBs). She discusses the importance of customer-centric innovati…
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Lauren Schreyer-Merdinger is the CEO and Founder of Contract2Close, a company specializing in transaction management software for the real estate industry. With over 40 years of experience, she has become an industry leader, leveraging her extensive insights to develop cutting-edge solutions for agents and brokers. Lauren's platform, Contract2Close…
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Send us a Text Message. Curious about how to transform your customer loyalty program into a powerful business growth engine? This episode promises to arm you with actionable strategies to do just that. Join me, Tyrell Reed, as I unravel the secrets behind building an effective loyalty and rewards program that will not only keep your customers comin…
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In an unexpected turn of events, Joe Biden has announced his resignation, a move that has sent shockwaves through the political landscape. As analysts and pundits scramble to dissect the reasons behind this decision, one can't help but wonder if a different strategy might have changed the outcome. read here: https://www.flcustommerch.com/post/biden…
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In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn m…
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Julie Cropp Gareleck discusses her book "Dare to Become: From the Corner Booth to the Corner Office," where she shares her inspiring journey of building a successful business without venture capital or an Ivy League degree. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? https://Everyday-MBA.com/guest…
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Market like you mean it.Now go sell something. Name your price for the Make Every Sale Program here: https://saleswhisperer.gumroad.com/l/OiXZk SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes ----- Connect with me: Twitter -- https://twitter.com/saleswhisperer TikTok -…
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How can AI be responsibly integrated into product development to meet ethical standards and human needs? Join us for an insightful episode of the Pragmatic Product Chat Series, where host Rebecca Kalogeris interviews Cal Al-Dhubaib, a leading data scientist and entrepreneur specializing in responsible AI. Discover the challenges and solutions in le…
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Unlock the secrets to a successful sales career with Joe Crisara, a home service industry veteran boasting over 47 years of experience! Learn how Joe went from a humble service technician to a business owner and trainer, all while developing the revolutionary Total Immersion Sales Process. Discover why believing in the value of your services is cru…
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Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles in the era of AI. Discover how embracing these changes can revolutionize customer service experiences and empower businesses to thrive in the digital age. Join us for a…
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On this episode of Dear Strategy, Bob talks about the definition of an “industry” vs. a “market” and discusses how you can evolve a PESTEL analysis to be more focused on the trends that affect the industry that your company is a part of. If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation …
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How can product leaders master remote communication and team collaboration? In this episode of Product Talk hosted by Workleap Director of Product Barbara Bermes, Spotify Senior Product Lead Srividhya Chandrasekaran shares valuable strategies for effective remote communication and team collaboration. She discusses Spotify's innovative approach to a…
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What can SaaS founders do to jumpstart their PR strategy? In this episode, we talk to Sneha Saigal, co-founder of Geeks & Experts. You'll learn why it’s best to DIY your PR strategy in the early stages, why you should be thoughtful about your pitches, how PR experts tap into a founder’s story, and more. Visit our website for the detailed episode re…
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Today's 5 minute business strategy podcast with business expert, Howard Lewinter, to improve and grow your business: CEOs: Do What Is Good For The Customer. To find out more, just turn the volume up and listen to the show! Business tips to lessen your stress levels at work and increase your business success. Howard Lewinter guides - focuses - advis…
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Welcome to explore how resistance can become a resource in digital change management with David Galea (Malta), the author of the book "Digital Made Simple: Practical Insights for Successful Digital Programs." In this episode, we delve into how leaders can effectively identify and understand the sources of resistance within their organizations durin…
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In today’s dynamic and competitive landscape, both educational institutions and event planners are constantly seeking innovative ways to enhance engagement, promote their brand, and leave a lasting impression. Custom branded merchandise, often referred to as "swag," has emerged as a versatile and powerful tool to achieve these goals. This article e…
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Planning a wedding can be an exciting yet overwhelming experience. With so many details to manage, from the guest list to the venue, catering, and decorations, it’s easy to feel swamped. This is where a professional wedding event planner comes in. Hiring a wedding planner can transform your wedding planning experience, making it smoother, more enjo…
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Episode #11 of the Data Center Go-to-Market podcast helps you gain a competitive edge in data center sales and marketing by learning proven strategies for the modern buyer's journey. Learn key insights for optimizing lead generation, accelerating sales cycles, engaging channel partners, reaching decision-makers, and identifying new opportunities. H…
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What We Cover In This Episode: The ways that people are searching for a financial wellness on an individual level [0:51] What to consider about cash flow management and it’s role in a business’s success [3:57] Where to start with budgeting operational costs and streamlining your financial model [8:18] How to approach funding an expansion [14:57] Ou…
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In this episode of In Your Business, we sit down with Alys Smith, the First Lady of Marshall University and founder of the Women Warriors Summit. This annual one-day gathering aims to inspire, build, and celebrate the women of Appalachia by addressing the complex issues and opportunities they face both at work and at home. Now in its second year, t…
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Aaron Clippinger, host of The AC Method, cracks open a cold one this week to share a war story – but with a surprising twist. A beloved client, Dave, who's been a loyal user of SquareCoil for years, drops a bombshell: he's outgrown the system and needs to move on. Listen in as Aaron walks us through the emotional rollercoaster, from initial denial …
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Have you ever wondered how digital experience and AI can transform your customer interactions? Andrew Carothers, CCXP, a senior digital experience leader in the CX area at Cisco Systems, shared insights from this multinational leader's industry-leading portfolio of technology innovations, including networking, security, collaboration, and cloud man…
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The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: Indy 500’s Digital Transformation, Q&A (Darian Chwialkowski, Third Stage Consulting) Digital Transformations in Professional Sports (Torsha Perry, Professional Sports Industry…
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Send us a Text Message. More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you? In this episode of Psychology of Customer Success, Rachel reveals her favorite tools designed to help CS leaders stay organized and efficient - even when things are coming at you a million miles an hour! Di…
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How can healthcare leaders make a difference with innovative models for food security and health equity? In this episode of Product Talk hosted by Cognizant Product Director Chenny Solaiyappan, U.S. Hunger President & CEO Rick Whitted shares his journey from corporate banking to healthcare leadership. He discusses U.S. Hunger's innovative approache…
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In this episode of Ipsos' Customer Perspective podcast, host Helen Bywater-Smith is joined by Zaheed Thawer, Director of Global Customer Centricity at leading insurance provider Manulife, and Vik Sood, EVP and Service Line Leader of CX Canada at Ipsos. Zaheed shares how Manulife is transforming the Customer Experience and redefining the role of ins…
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Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically. Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer f…
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Summary Ken Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's leadership style is centered around diversity in counsel and unity in action. He encourages decision-making at all levels of the organization and f…
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Send us a Text Message. The main theme of this conversation is the importance of customer service for current ticket buyers. Jeremy Neisser emphasizes that while marketing directors and ticket sales teams are focused on finding new customers, there needs to be an intentional focus on providing excellent customer service to retain and satisfy curren…
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In episode #10 of the Data Center Go-to-Market Podcast, you’ll gain invaluable career and industry insights from Jonathan Evans, director of Total Data Centre Solutions, as he shares over 20 years of experience in this podcast episode. Learn about data center fundamentals, sustainability best practices, changing marketing strategies, emerging techn…
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In episode #9 of the Data Center Go-to-Market Podcast, you’ll learn data center sales strategies that work in today's digital landscape. In this podcast episode, Joshua Feinberg shares insights on adapting to changing buyer behavior, repositioning your sales team as trusted advisors, and engaging prospects earlier in their journey. He provides tact…
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