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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Welcome to HVAC Success Secrets: Revealed, a podcast dedicated to revealing the success secrets to create and unleash the ultimate HVAC business.
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Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more. About Us: Products that Count is a 501 ...
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Entrepreneur Andy Frisella and his guests discuss, debate, and laugh their way through trending topics and hot-button issues. (This is also the home of Andy's other show, the top-ranked MFCEO Project Podcast)
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Self-Improvement Podcast for Contractors that want to learn about how to grow their business through management and marketing. Develop business ideas to improve your business experience and be successful. Real stories from real business owners.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Welcome to enVisioning Success, the podcast that’s all about helping you see your business with clarity. If you’re a business owner looking to gain fresh insights, make smarter decisions, and navigate the ever-changing landscape of entrepreneurship, you’ve come to the right place. Our show is designed for entrepreneurs, CEOs, and visionaries of all stripes, whether you’re a seasoned pro or just starting out. We believe that knowledge is power, and with the right vision, you can achieve remar ...
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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Are you a product manager or business leader who has questions about how to develop and implement successful product and business strategies? If so, then you’ve come to the right place! Dear Strategy is an award-winning blog and podcast dedicated to providing education and advice on the subjects of product strategy, business strategy, and business leadership. Brought to you by the experts at Strategy Generation Company, each episode features real-life questions and stories that are analyzed, ...
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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We will chat with Fierce Female Entrepreneurs and share the good, the bad and the ugly of Entrepreneurship and discuss obstacles we have faced and how to overcome them to reach the success you desire.
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This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Real conversations and practical advice for everyday leaders. Sit across the table from one of the foremost experts in leadership and business. In his simple and approachable style, Pat tackles every topic related to the world of work (and some that aren’t). From culture to teamwork to building world-class organizations, Pat brings his wisdom, humor, and insight together to provide actionable advice for leaders everywhere. For more on Pat and the Table Group, visit https://www.tablegroup.com
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Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Business Chop guests bring relevance, excitement and solutions to the entrepreneurial journey. They speak of its challenges and rewards. Whether you are a startup, just earned your first $10,000 or $100,000 or your first $1 million or preparing for a merger and acquisition, exit or succession plan, marketing, our conversations inspire and empower. Business professionals chop it up with tips, hacks, resources, stories of success and how they rise daily to the challenge of entrepreneurship. Le ...
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We interview leaders across industries to see what drives and inspires them. Our goal is to humanize the person/business behind the successAmong recurring topics:-What Leaders are Inspired By-Leadership in sports and marketing with NASCAR driver Bryant Barnhill-Teal Today: A spotlight on successful Coastal Carolina University faculty, students, alumni, and other affiliates
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Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward succes ...
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The How to Succeed Podcast teaches the success principles and interpersonal communication skills needed to get to the top and stay there. We are dedicated to empowering life-long learners and ambitious entrepreneurs with options for growth they didn't know they had. Through our reinforcement training, we provide advanced communication techniques needed to excel, provide accountability in implementing behavior, and help nurture the attitudes necessary to reach the highest levels of success. V ...
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Behind the scenes with today's top business leaders to understand how they are digitally transforming their company: Which technology tools they're using, where they're seeing success, biggest challenges, how they run their team, dealing with changing customer behaviour, top leadership and life/career lessons and more. Hosted by Danny Levy
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In today’s fast-paced business world, companies are under constant pressure to innovate and stay ahead of their competition. That’s where low-code platforms come in. By enabling users to build custom apps without coding, these platforms are revolutionizing the way businesses operate. Join us on Low Code/High Impact, a podcast hosted by Caspio, as we explore real-life examples of how organizations are using low code to build powerful apps enabling them to move faster, reduce costs, and create ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Wes Schaeffer, The Sales Whisperer®, digs in to get the "secrets" from his guests that you can use immediately to sell more, sell faster, close deals at higher margins, and close sales with less stress, more predictably. The Sales Podcast is for professional salespeople, sales managers, business owners, and entrepreneurs who are committed to growth. When you subscribe, you'll have immediate access to over 635 episodes of proven sales methods provided by sales experts who have been there, don ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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B2B buyers want to know the business outcomes they can expect from proposed solutions and the realized value of what they've already purchased. Yet far too few solution providers can articulate value. Value Coffee Talk interviews sales, marketing and customer success leaders about their value programs to discuss the challenges, opportunities and share best practices. Hosted by author and serial entrepreneur Tom Pisello, the ROI Guy, and value expert April Morley, the pair grab a coffee with ...
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success.
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Welcome to 'How I Built My Small Business,' where we dive deep into unfiltered conversations with guests who've carved out their own path to success. But, we're not only about the creation of businesses. Alongside entrepreneurs, I also chat with specialists offering perspectives that'll benefit anyone striving to lead and learn. This is a creative outlet and a way to share knowledge from incredible people. My guests share the raw, heartwarming details of their experiences with one goal in mi ...
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A technology-focused podcast for C-suite leaders who are tackling digital transformation projects for the world's biggest companies. The CEO.digital Show brings you in-depth explorations of markets, technology, trends, ideas and strategies – all with the aim of helping you deliver better results with what you do. Our hosts Craig McCartney & Todd Jordan sit down with industry leaders to discuss pressing business and technology issues, including: digital transformation, cloud, cybersecurity, d ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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www.hoaunlimited.com HOA Unlimited- is a leading firm in the homeowner's Association industry specializing in providing exceptional customer service, hospitality, and professional Homeowner's Association management services. Our firm has dedicated its time experience with knowledge to being one of the best management companies, and we have a proven track record backed by multiple years of experience, great relationships, resources, and talented managers. Our Firm Effective Operations: Organi ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans
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Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS orga…
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Intersecting Customer Success and Account Management for Value Delivery ft. Emily Lockhart (Percona)
35:48
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Emily Lockhart, VP of Customer Success at Percona, joins the hosts Kristi Faltorusso, & Josh Schachter. They discuss the importance of value delivery in partnerships, building proactive customer relationships, utilizing AI and technology to enhance efficiency, and automating playbooks, hiring for CS roles. Kristi also explains the differenc…
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How to become a Strategic Customer Success Manager with Erika Villarreal
46:47
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair interviews Erica Villareal, a strategic customer success manager at Eptura and a top 25 CS influ…
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Managing up isn't what you think... Do you ever feel like your boss just doesn't "get it"? It's time to get on the same page and rebuild your working relationship from the ground up. This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles. YOU'LL DISCOVER: What managin…
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EP: 219 Michael Israel w/ Zuper - Innovative Customer Service Strategies
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Check out our latest episode of HVAC Success Secrets: Revealed with Michael Israel from Zuper! We discuss how to improve customer service, get your team on board with new tech, and ensure good communication. It's full of great tips that you shouldn't miss. Here’s What You’ll Learn: Boosting Your Team: Michael explains why getting key team members t…
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Hyper Growth Strategies: Supercharging Customer Success Teams
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Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment. Key Highlights: - Learn …
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Mastering Management: Leading Across Performance Levels in the Service Industry
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Summary Join host Shawn Black on Service Evolution as he engages in a dynamic conversation with business strategist and service industry veteran, Jim Robinson. Shawn and Jim delve into the nuances of team performance across various levels—high, middle, and low—within the service industry. Additionally, they explore what distinguishes these performa…
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Elevating Trades Leadership: Insights from Corey's Evolution
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Are you ready to unlock the secrets of transformative leadership within the bustling arenas of HVAC, plumbing, and electrical industries? Strap in as I, Corey Berrier, whisk you away on a journey through my own trials and triumphs at Six and Fix, revealing how a sprinkle of appreciation and a dash of clear vision can rally a team to exceptional per…
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$3.8MM in Roofing Sales… in Her First 9 Months... While Pregnant! Kaylee Rumley Shares Her Sales Process—and How She’s Succeeded in a New Industry So Quickly
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Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT. For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years. It’s through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee. It was Alisa who convinced Kaylee to change …
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708. Andy, Matt Kim & DJ CTI: Biden And Trump Debate, King Charles III's Portrait & Harrison Butker Voices Christian Values
1:33:16
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In today's episode, Andy & DJ are joined in the studio by free thinker, Matt Kim. They discuss the Biden campaign wanting to ban audiences with their debates against Trump, the meaning behind King Charles III's blood-red portrait, and the NFL not agreeing to Harrison Butker's Christian values speech.…
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Optimizing Existing Content with Kai Davis
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How can you get more mileage out of your existing content? In this episode, we talk to Kai Daivs, an SEO consultant. You'll learn how often you should update your pages, the two levers for improving your SEO, how to use heat mapping, and more. Visit our website for the detailed episode recap with key learnings. Survey-based Research Projects with B…
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How to scale a fintech startup in an emerging market w/ Tessa Wijaya COO @ Xendit
33:59
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To launch a new season of Digital Transformation & Leadership we've got a special episode recorded live from the MoneyPot podcast studio at Money20/20 Asia in Bangkok. Danny talks to Tessa Wijaya the COO at Indonesian fintech Xendit, the expanding payments gateway. On top of being a driving force for the company’s growth, Tessa is also a passionate…
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A CRO Perspective - Bridging the Value Gap for Financial Services Success
23:03
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How does a revenue leader mobilize their team for value selling success? In this episode, Thomas Pisello and April Morley interview Joy Wilder-Lybeer, a seasoned chief revenue officer (CRO) and enterprise FinTech executive. The trio discuss the changing landscape of B2B buyers and the need for data and insights to share the impact of solutions. The…
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Unlocking Hotel Success: Insights from a Revenue Maestro Nick Horgan of Amaze Insights
47:59
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In this episode of the Virtual GM Podcast, we're joined by Nick Horgan, Chief Commercial Officer for Amaze Insights, a seasoned expert in maximizing revenue for hotels, management companies, and brands. Nick's career is a testament to his prowess in leveraging data to drive optimal decision-making and achieve remarkable results in the hospitality i…
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Bonus: We Asked CX Leaders at X4 About Their Top XM Challenges
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In this bonus episode, Pat Gibbons describes his experiences at the Qualtrics X4 event in Salt Lake City, Utah, on May 1-3. With thousands of experience management professionals in attendance, Pat had an opportunity to discuss the top challenges facing XM professionals within their own organizations. Hosted at the Walker exhibit booth, professional…
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Ep 234: Naiara De León & Madison Dyal Anderson | All Customers Just Want to Belong: What Defines an Inclusive Retail Experience?
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Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond…
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#62: Louis DeSantis: Nurturing Culture, Managing Teams, and Thriving in Business
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Today we talk about growth and leadership dynamics within the sign industry. Learn about company culture, team management, and the parallels between flying and business. Gain insight on overcoming industry challenges, navigating leadership, and ongoing self-improvement. Louis DeSantis, President and Treasurer of Colorado Sign Association and Board …
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707. Q&AF: Comparison: The Thief Of Joy, Giving Grace & Passion Vs Aggression
27:24
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In today's episode, Andy answers your questions on when it's appropriate to compare yourself to others, what constitutes giving grace to those who've made a mistake, and how to differentiate between being too passionate and too aggressive.
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A framework for product decision-making with Ravi Mehta | Outpace
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In this episode of The Optimal Path, Ravi Mehta talks to Maze about connecting user research to product strategy and integrating effective product decision-making frameworks. Ravi outlines the importance of visualizing product strategy—from the company's mission to defining specific product goals—and how to balance intuition, analytics, and user fe…
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From Beige Walls to Beautiful Chaos: The Evolution of Tattooed Mom
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It should come as no surprise that a restaurant called Tattooed Mom is as eclectic as the name implies. Open for 27 years in Philadelphia, Tattooed Mom serves great food for everyone — omnivores, vegetarians, and vegans alike. Owner Robert Perry has built a community-first space by holding as many local events as he can for local activist and creat…
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EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce
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Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service. Here are 3 key takeaways: 1. Embrace Technology and Specialization: As your business grows, leveraging…
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The Celebrity Effect - How a Popular Restaurant Reviewer Grew His Brand on Social Media with Bob Kelly from Bob's Restaurant Review
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For the first show of our new season we met with Bob Kelly from Bob's Restaurant Review. Before I ever met Bob, I felt like I already knew him. In just 3 short years Bob has made himself into a well known local figure after moving to the Myrtle Beach area from New Jersey. A few keys to his success in branding: being consistent on social media, comm…
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How a Pandemic Pivot Made $5,000,000 a Month—Adam Pisk
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https://blog.thesaleswhisperer.com/p/adam-pisk Market like you mean it. Now go sell something. SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes Takeaways Pivoting during a crisis can lead to unexpected opportunities and growth. Outsourcing and global employment can be e…
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How to Gain Control of Your Customers and Win Trust ft. Damien Howley
23:45
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Josh Schachter sits down with Damien Howley, author of "Control Your Customer: A Guidebook for Customer Success Managers". Damien explains the concept of "controlling your customer", the STO framework for segmenting customer contacts, the importance of celebrating every win, and the value of quantifying the customer's gain from a product. Timestamp…
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What it Takes to Make it to Executive Leadership
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Struggling to adapt to changes in your CS Leadership Role? Feel like you’re always dealing with problems outside of your control? Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to …
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EP 405 - Disney Fmr VP of Product on Launching Accessible Products
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How can product leaders launch accessible and inclusive products? In this episode of Product Talk hosted by Jonathan Ozeran, Disney Fmr VP of Product Dave Lankford shares insights from his career launching major products at Disney, MLB, and other companies. He discusses the importance of designing for diverse audiences, including those with disabil…
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17. Learn to SELL yourself as the best candidate for the job (PART 2)
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Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode! In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply …
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112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel
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Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances. Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You’ll also hear about: How can you help customers achieve their goals…
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Breaking down barriers for health system specialty pharmacies and claims adjudication
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9:44
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Many health systems are optimizing specialty pharmacy operations as a strategy to improve patient care and drive margin growth. In this episode of Healthcare Insider, Cardinal Health’s Laura McIntire-Hansel, director of revenue cycle development, and Michael D. Brown, vice president of managed services, explore strategies for navigating complexitie…
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E245 | Shaping Customer Discovery During Active Vs Passive Looking Phases with Ryan Singer
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Today on the show we have Ryan Singer, the founder of Felt Presence and former head of strategy at Basecamp. In this episode, Ryan shares his experience in evolving the Shape Up framework to better fit diverse team structures and needs. We then discussed his insights on navigating customer engagement through the concepts of active vs. passive looki…
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An organization's culture lives through its values, and values are first demonstrated in hiring. This week, Pat, Cody and Beau discuss the insitututionalization of culture through the intentional application of values. Staffing Industry Webinar - Tuesday, May 21: https://www.workinggenius.com/webinars This week's unpaid ad - The Three Big Questions…
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230: Strategies for Customer Success and Retention with Rachel Stanley
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17:57
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Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When Rachel joined Banzai, Customer Success was the only customer-facing job function. Since then, Rachel has added Onboarding, Support and Customer Marketing successfully …
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Anne McGinty - Part 2 - Host Reflection: How has podcasting been so far?
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This episode is Anne McGinty's reflection on how hosting the 'How I Built My Small Business' podcast has been so far and offers additional insights into the process. She answers the questions: How has podcasting been? How do you find your guests? Are you monetizing? How is the show performing? Send us a Text Message. Subscribe on Apple Podcast , Sp…
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Customer experience (CX) is no longer a series of isolated touchpoints. Today, companies leverage platforms to create continuous, data-driven customer journeys. Ted Moser, senior partner at Prophet and author of "Winning Through Platforms," highlights the transformative power of this approach. This week on The Modern Customer podcast, Ted emphasize…
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Anne McGinty - Part 1 - Introduction: Who is the host of HOW I BUILT MY SMALL BUSINESS? Why did she start this podcast?
20:37
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In this episode, the podcast host, Anne McGinty, shares anecdotes from her upbringing and the motivation behind starting her podcast. Links to references in her episode: BUNAC - Work visas for other countries for people ages 18-30 The Pop Nation - Gourmet ice pop business SF Holiday Lighting, Inc. - Christmas lighting business Send us a Text Messag…
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May Hot Take: Why is Self-Care Core to Empathetic Leadership?
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Self-care is more than just manis, pedis, and massages. It is vital to helping leaders embrace empathy while also making tough business decisions, holding people accountable, and setting high-performance standards. It matters because depleted leaders are ineffective leaders. To access the episode transcript, please click on the episode title at www…
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It’s common today that, as consumers, we receive a survey after all kinds of experiences – shopping, travel, home repair – you name it. You fill out a survey with the hope that it might change the next outcome to be better. But what about the here and now? As experience management improves consumers are demanding action during the experience. Now t…
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706. Andy & DJ CTI: Michael Cohen Takes The Stand, Trump Pulls Enormous Crowd For New Jersey Rally & Farmers Will Now Get Paid To Test For Bird Flu
1:14:50
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In today's episode, Andy & DJ discuss Michael Cohen taking the stand in the NY vs. Trump trial, a video showing an enormous crowd of over 100,000 people at Trump's New Jersey rally, and farmers getting paid to test their dairy cows for bird flu.
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Minisode #42 Banana Behaviours to Support Wellbeing
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health. Li…
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The Art of Digital Marketing: Wendy Pace's Strategies for Success
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30:28
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Send us a Text Message. Wendy Pace, founder of Pace Setting Media, shares insights into her journey as a marketing professional, particularly in the realm of social media. She starts by mentioning her achievements, such as writing 17 articles for Black Enterprise Magazine and being interviewed by the Wall Street Journal. Wendy's entry into social m…
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EP: 217 Kevin Van Orman w/ Any Hour Group - Transforming HVAC Operations: Leadership Lessons
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26:39
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Check out our latest episode of HVAC Success Secrets: Revealed, where we hosted Kevin Van Orman, President of Business Development and Regional Manager for the Any Hour Group. He started out as a technician and worked his way up into the family business. He helped grow the HVAC division from $5 to $50 million. Kevin brings a unique perspective to t…
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How to Succeed at Having ROI Conversations with Rich Chiarello
27:34
27:34
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In this week's episode with Rich Chiarello, we delve into the intricate dance of sales, spotlighting the fusion of emotional resonance and intellectual prowess in driving success. Rich Chiarello emphasized the importance of understanding the emotional and intellectual aspects of sales, while Rich Chiarello stressed the significance of sales trainin…
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Finding Success Through Humility and Impact: Tyler's Entrepreneurial Journey
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This episode of the Restaurant Technology Guys podcast features an insightful conversation with Tyler, an entrepreneur who made a significant impact on the restaurant technology space within a year. Tyler shares his journey from starting as an entrepreneur at 23, keeping his business within a close-knit community, to deciding on a path of mergers a…
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705. Q&AF: Redirecting Your Team After A Loss, Difference Between Busy And Productive & The Golden Rule Of Respect
42:09
42:09
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In today's episode, Andy answers your questions on how to redirect your team after wins and losses, what the difference between being busy and productive is, and the best way to gain respect among your peers.
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Evolving with Your Avatar: Restructuring and Creating Roles to Meet Changing Needs
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24:17
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In this episode, Julia Becker-Collins and Laura DiBenedetto discuss evolving with your avatar and restructuring roles to meet changing needs. They emphasize the importance of aligning your staff with your ideal client and adapting to changes in your business. They share personal examples of how they have evolved their company to better serve their …
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Debbie & Dan Brosnan - Love on the Menu: A Husband's Recipe for Supporting His Wife's Culinary Dreams in Barcelona
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Here's what to expect on the podcast: Debbie's journey from being a personal chef to offering virtual cooking classes and culinary retreats. How did Debbie pivot her business during the pandemic? In what ways does Dan actively participate in Debbie's journey towards achieving her dreams? How did Dan and Debbie overcome challenges, and what are thei…
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HU 135 "Elevating Elegance: The Significance of Architectural Control in HOA Harmony"
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3:26
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The Importance of HOA Architectural Control: Maintaining Architectural Standards Preserving architectural standards through effective control mechanisms is vital for the success and cohesion of a Homeowners Association (HOA). Here's why maintaining architectural control is crucial for the well-being of the community: Uniform Aesthetics: Architectur…
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HU 134 "Community Harmony Unleashed: The Transformative Power of HOA Engagement"
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The Importance of HOA Community Engagement: Fostering a Sense of Community and Belonging Prioritizing community engagement within a Homeowners Association (HOA) is essential for creating a vibrant and cohesive living environment. Here's why fostering a sense of community and belonging through active engagement is crucial for the well-being and succ…
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