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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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A podcast for entrepreneurs and those who hustle Elevate your entrepreneurial game with actionable advice and inspiring interviews from high-level entrepreneurs, business owners, and overall badasses in the game. Join our host, Alex Quin, as we make navigating the Entrepreneurial Journey a little bit easier with real-life stories and lessons from guests like Andy Frisella, Randi Zuckerberg, Grant Cardone, Chris Voss, Neil Patel, and Charlie Rocket. Whether you're just starting out or experie ...
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The Chemical Show: Executive Interviews on Leadership, Sustainability, Supply Chain, Digitization, Customer Centricity and more and key trends
Victoria Meyer
Welcome to The Chemical Show™, where chemicals mean business. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Hosted by industry veteran Victoria Meyer, The Chemical Show brings you the latest insights into the industry. You will h ...
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Behind the scenes with top go-to-market practitioners from the B2B tech industry to understand their mindset and tactics: how they define go-to-market, their journey to the top role, team size, top of mind challenges and goals. Learn how product, sales, marketing and customer success leaders create internal alignment, achieve desired outcomes and help their teams perceive their customer in a human way. Hosted by Vijay Damojipurapu. Presented by Stratyve
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Join the EMJ GOLD team for a weekly exploration of all things pharma, featuring thought-provoking conversations, insightful interviews with high-profile industry guests and discussions about the latest trends and innovations taking the pharmaceutical sphere by storm. Whether its marketing, medical affairs, the use of digital techniques to create patient-centric approaches or something in between, there's something here for anyone interested in the pharmaceutical industry.
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Welcome to "Taking Back Monday," the podcast designed for the go-getters, the visionaries, and the trailblazers who are ready to say "goodbye" to the Sunday Scaries and lead the way in creating meaningful work. We talk about building high-performance teams, enhancing leadership skills, and creating impactful customer relationships. It's time to say "goodbye" to the Sunday Scaries.
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The B2B Marketing Exchange Podcast features candid insights from those who live and breathe B2B. Every week, we'll feature the industry's top influencers and practitioners, who will touch on top-of-mind topics around content strategy, demand generation, account-based marketing, and sales enablement. Subscribe now to get a front-row seat to intimate conversations and top-rated talks from our premier events.
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Welcome to the B2B Digital Marketing Hub, your one-stop destination for mastering the art and science of B2B digital marketing. Our podcast is designed specifically for B2B professionals seeking to elevate their marketing skills and outpace the ever-changing market demands. In each episode, we delve into key concepts of B2B marketing, from SEO and Account Based Marketing to Content Marketing and Social Media strategies. We provide you with hands-on exercises, practical tools, and proven meth ...
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Podcast by Denyse Drummond-Dunn
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Twice monthly, Vidya Dinamani and Heather Samarin talk to battle-hardened product leaders about building phenomenal products. Their guests are industry experts, people who have pioneered remarkable careers at companies like Netflix, Intuit, Khan Academy and Infusionsoft. Making customer-driven product choices is the right move. But it’s not always the popular one. If advocating for your customers has you feeling like a lone wolf, hosts Vidya and Heather—product rebels in their own right, wit ...
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Data Gurus Podcast | Insights on Business Strategy, Mergers and Acquisitions, Market Research & Data Collection
Sima Vasa
Welcome to the the Data Gurus Podcast! The world around us is changing faster than ever before. From automation, artificial intelligence, big data, geo-location to every aspect of how we work and live. This includes DATA. Welcome to Data Gurus Podcast… our mission is to bring you a real life perspective on what’s happening in the data industry and how successful companies and individuals in this niche navigate through the sea of change. Encouraging you to Be Bold, Be Brave and Be Fearless – ...
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
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The Business of Story helps sales and marketing leaders excel through the stories they tell. Hosted by Park Howell, known as The World's Most Industrious Storyteller, this popular weekly show is ranked among the top 10% of downloaded podcasts internationally and is the #1 Business Storytelling Podcast according to Feedspot. #StoryOn!
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Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
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Want to make your product stand out in a crowded market? It all starts with great positioning. I’m April Dunford, the expert high-growth tech companies go to when they have a positioning problem. With over two decades of experience as a startup executive and consultant, I have positioned and re-positioned hundreds of products and companies. Using my battle-tested methodology, I'll teach you the nitty-gritty of positioning so that you can unlock better marketing and sales performance. If you' ...
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CX Decoded is our semi-monthly podcast designed to deliver insight from leaders in the customer experience and marketing industries. Each episode is designed to help you better understand the customer experience and the value it can add to your customers’ lives.
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This show covers the full content of the book Making Websites Win, the Amazon #1 bestseller in 15 categories. It describes how to apply the same methodology that the consultancy Conversion Rate Experts has used to grow many of the world’s biggest web companies, plus hundreds of smaller, market-leading companies in over eighty different industries. Most websites lose. Making Websites Win is about how to buck the trend—to make websites that customers love and that are outrageously profitable.
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Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology. Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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The Better Leadership Team Show helps growth-minded, mid-market CEO's to grow their business without losing their minds. It’s hosted by Leadership Team Coach, Mike Goldman. If you find yourself overwhelmed by all of the obstacles in the way to building a great business, this show will help you improve top and bottom-line growth, fulfillment and the value your company adds to the world. If you want to save years of frustration, time and dollars trying to figure it out on your own, check out t ...
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Movers and Shakers, hosted by Larisa Bedgood, Head of Marketing at Porch Group Media, is a thought leadership podcast that explores all facets of the latest marketing trends, strategies, and tactics centered around reaching your target audience and driving customer acquisition.
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Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
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Do sales conversations make you feel awkward or pushy? It’s time to ditch the outdated salesy strategies. Your guide, Nikki Rausch, will show you how to combine kindness with selling skills to meet your prospects where they are. And in the process, how to uplevel your influence and income. Learn how to earn business easily and effortlessly.
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Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
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Join Sannah Vinding on the top-ranked 2024 podcast "The Leadership in Manufacturing," tailored for professionals in the electronics component industry aiming to enhance their leadership qualities. This podcast covers essential topics for leaders including effective communication, fostering collaboration, building strong teams, continuous learning, nurturing relationships, instilling confidence, embracing diversity, prioritizing adaptability, mastering time management for productivity, and en ...
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With more than 1,100 episodes and millions of downloads, Sales Strategy and Enablement with Revenue.io is the world’s most-trusted sales podcast. Each week, host Howard Brown delivers inspiring conversations with the world’s greatest sales leaders about sales engagement strategies and tactics, sales enablement, artificial intelligence, revenue intelligence, tech maturity, sales psychology and more. Through discussions with the world’s top CROs, CSOs, CEOs, researchers, authors and technologi ...
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Market like a Fintech is a podcast on a mission to find out what marketing strategies and tactics the top Fintech companies in the industry use to acquire real customers, build a brand and grow revenue.
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54
eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips
Steve Hutt | Shopify Expert | eCommerce Expert
Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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Welcome to The Digital Disruption Podcast, the ultimate guide to navigating the digital revolution. Join us as we explore technology's transformative power and its impact on industries, businesses, and society as a whole. In each episode, we dive deep into digital transformation, uncovering the latest trends, strategies, and success stories from industry experts and thought leaders. Whether you’re a business leader, entrepreneur, or simply curious about the future, this podcast is your go-to ...
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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Welcome to Matters of Creative, the podcast where we dive deep into the world of creativity and innovation, brought to you by M Agency. We are thrilled to have you join us on this journey. In each episode, we’ll explore the latest trends, tips, and stories from industry leaders, creative minds, and thought-provoking innovators. Whether you’re a seasoned professional or just starting your creative journey, Matters of Creative is here to inspire, educate, and ignite your imagination. So, grab ...
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Tech Transformation with Evan Kirstel: A podcast exploring the latest trends and innovations in the tech industry, and how businesses can leverage them for growth, diving into the world of B2B, discussing strategies, trends, and sharing insights from industry leaders! With over three decades in telecom and IT, I've mastered the art of transforming social media into a dynamic platform for audience engagement, community building, and establishing thought leadership. My approach isn't about per ...
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Every aspect of your eCommerce business impacts customer experience: from advertising and packaging to product functionality, website usability, and even reliability. Your long-term growth and profitability will hinge on your ability to deliver the best experience for your buyers… and this podcast will show you how. Tune in monthly for actionable and insightful discussions with the brightest minds at the intersection of eCommerce and customer experience.
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Data-Driven Copywriting: Entrepreneur Monica Badiu on AI in Customer-Centric Marketing
52:24
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Monica Badiu is a conversion copywriter and copy coach with more than 25,000 hours of hands-on marketing experience whose agency specializes in helping course creators and companies increase revenue through customer-centric copywriting. Monica specializes in data-driven marketing to produce targeted and non-spammy emails and funnel pages that drive…
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How Julia Hartz Disrupted the Event Industry with Eventbrite // EP 142
6:25
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In this episode of Hustle Inspires Hustle, host Alex Quin shines a spotlight on Julia Hartz, the co-founder and CEO of Eventbrite. We explore how Julia helped transform the event management and ticketing industry with a focus on simplicity and inclusivity. This episode covers Eventbrite's growth from startup to publicly traded company, the strategi…
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926: Integrating TECH with HOLISTIC WELLNESS to empower individuals & practitioners w/ Andrew Ronchetto
37:35
37:35
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What if you could transform your personal setbacks into revolutionary solutions that improve lives? Join us as we uncover the inspiring journey of Andrew Ronchetto, the visionary CEO and co-founder of Be On, a trailblazing digital holistic wellness platform. Andrew's story starts with his background as a consultant, where his own struggles with inj…
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Enhancing Communication: Ziro's Microsoft Teams Migration and Automation Tools
29:46
29:46
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Interested in being a guest? Email us at admin@evankirstel.com Unlock the secrets of modern telephony systems with Steven from Ziro, who shares his incredible journey from Cisco engineer to co-founding Ziro. Discover how Ziro has revolutionized the telephony market by identifying key gaps and transitioning from consulting to managed services and in…
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1168: FOMO is Dead. What Now?? (Part 2) [Special RevOps Podcast Episode]
24:23
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Join us for the second of a two-part conversation with world-renowned sales expert Brent Adamson, the co-author of The Challenger Sale and a Gartner alum, as we discuss what it means to sell on Customer Value Creation and how to win over "rational buyers". Follow the Host on LinkedIn: Howard Brown (CEO, Revenue.io) And our Special Guest: Brent Adam…
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Securing Hybrid Workforces: Timus Networks on Zero Trust, SASE, and SMB Cybersecurity Solutions
19:12
19:12
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Interested in being a guest? Email us at admin@evankirstel.com Ever wondered how to truly secure your hybrid workforce in this evolving digital landscape? Join us as we sit down with Pinar from Timus Networks, a cybersecurity extraordinaire whose journey from electrical engineering to top tech roles at Qualcomm, Hiya, and Lookout will leave you ins…
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Unlocking AI Potential: CEI's Jeff Tewksbury on Generative AI, Strategic Implementation, and Industry Innovations
25:02
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Interested in being a guest? Email us at admin@evankirstel.com Unlock the true potential of AI as we sit down with Jeff Tewksbury, AI Innovation Lead and Principal Architect at CEI, to uncover groundbreaking insights on AI's transformative role across industries. Discover how AI isn't merely a futuristic tool but an invaluable assistant designed to…
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From Feature-based to Problem-oriented Thinking
30:56
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Heather Samarin and Vidya Dinamani chat with Lauren Chan Lee, Chief Product Officer at Leap Event Technology. Lauren shares her journey from StubHub to advising startups like Rebel Girls, and emphasizing the importance of standing up for user needs, even with it means going against the grain. She discusses strategies for shifting from feature-based…
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Leadership Reloaded: Self-Awareness as the Key to Growth feat. Karen Colligan
19:41
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In this episode of Taking Back Monday, we're diving into the heart of what makes a truly great leader—self-awareness. Hear from leadership expert Karen Colligan to explore why knowing yourself is the ultimate key to unlocking growth, both for yourself and your team. Karen, a seasoned leadership coach, shares her journey and insights on how leaders …
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Ep 238: Brian Higgins | Building AI Trust: Verizon’s Bold Bet on Deliberate Progress
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Episode 238: In what appears to be a paradox, Verizon is accelerating its responsible AI journey through a measured, deliberate approach—ensuring its technology is primed to enhance customer experiences when they matter most. Verizon isn’t rushing to put AI in front of customers. Instead, they’re deliberately building trust, refining data quality, …
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In this episode of Hustle Inspires Hustle, host Alex Quin dives into a real-world scenario pulled from a digital marketing subreddit, tackling questions from a video producer who's just landed their first client—a wellness coach with a growing following. The episode focuses on how to craft an effective digital marketing strategy from scratch, offer…
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Innovating Customer Experiences: C1's AI-Powered Solutions, Strategic Pillars, and Human-Centric Approach
17:00
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Interested in being a guest? Email us at admin@evankirstel.com What if you could revolutionize the way your business interacts with customers using cutting-edge technology? Join us as we sit down with John DeLozier the Chief Revenue Officer of C1, to unpack how this leading tech company is pushing the envelope in customer experiences. From his earl…
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Transforming Healthcare IT: From EHRs to Advanced Analytics
28:09
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Interested in being a guest? Email us at admin@evankirstel.com Unlock the future of healthcare with the power of AI! In this episode, we feature Greg, a veteran healthcare IT expert from Carta Healthcare, who offers an insider's perspective on the transformative role of AI in managing healthcare data. Discover how advances in AI are automating the …
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Leveraging AI To Orchestrate Human-Centric B2B Marketing with Daniel Englebretson
30:47
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In today’s AI-driven B2B environment, the true competitive advantage lies not in the technology itself but in how it’s leveraged to help marketers enhance the human experience. In this episode, Klaudia and Kelly sit down with Daniel Englebretson, AI Strategist and creator of the “Rule of 100” framework, where he revealed a practical blueprint for e…
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925: Leadership SKILLS + the power of being CLEAR w/ Brian Jones
38:52
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Ever wonder how to develop the SKILLS of a leader? Join us as we sit down with Brian Jones, a seasoned leader who took the leap from practicing law to senior roles at GE Insurance and Swiss Re, before ultimately founding Coaching 4 Executives LLC. Explore the evolving landscape of leadership in today's business environment and discover why structur…
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Redefining 5G and Fixed Networks: Disaggregation for the Modern Era
24:13
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Interested in being a guest? Email us at admin@evankirstel.com What if your traditional network infrastructure is costing you more than it should and holding you back with inflexibility? Tune in to hear industry veterans Hannes, CTO of RTBrick, and Richard, both with rich backgrounds at Juniper Networks and Cisco, as they address the urgent need fo…
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144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman
11:36
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Is your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they’re powerful opportunities to unite your team ar…
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LinkedIn Marketing Strategy for B2B and Personal Brands with Garrett Caudle
53:47
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In this episode, Paris interviews Garrett Caudle, CEO of Influent, an executive social agency, to discuss the untapped potential of LinkedIn for B2B marketing. The episode discusses common misconceptions about LinkedIn, the importance of quality over quantity, and strategies for building a successful marketing presence. Paris and Garret also explor…
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How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values
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This week on The Modern Customer Podcast, Hugh Blane, leadership coach and author of Lead Boldly: How to Coach Others to Greatness, reveals management strategies to unlocking your team’s potential. From mastering mindset to improving customer experience, Hugh shares actionable advice on leading with purpose and navigating the complexities of profes…
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Strategic Leadership in Action with Vittorio Raimondi of Foresight Strategy
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On this episode, host Sima Vasa talks with Vittorio Raimondi, CEO and Founder/Managing Partner of Foresight Strategy, about the intricacies of leadership, data analytics and the power of creativity and curiosity in driving business success. Key Takeaways: (04:30) Using system dynamics to effectively model complex business environments. (06:45) Mapp…
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AI Safety Auditing: Pioneering Entrepreneur Gemma Galdon Clavell on AI Ethics, Biases, and the Pace and Limitations of AI Innovation
56:59
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Dr. Gemma Galdon-Clavell is a pioneer and global force in AI safety and auditing, on a mission to ensure that AI large language models and unsupervised machine learning tools truly serve society. She is the founder and CEO of Eticas.ai, a venture-backed organization that identifies, measures and corrects algorithmic vulnerabilities, bias and ineffi…
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241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg
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Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed over 2,000 sal…
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How to Reduce Workplace Drama with Robyn Hatcher
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In this episode of the Better Leadership Team Show, I sit down with Robyn Hatcher, a communication and leadership professional speaker and owner of the boutique consultancy SpeakEtc. As a former actor & soap opera writer, she once got paid to create drama, now she works with leaders from Fortune 500 companies, human services organizations and notew…
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Inclusive Design: How Accessibility Enhances User Experience
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Welcome to another episode of the "Digital Disruption Podcast." Today, Patrick and Sean delve into a critical but often overlooked aspect of digital transformation: accessibility. With Dawood absent, the duo takes a thoughtful approach to exploring how organizations can prioritize accessibility, not just as a legal necessity, but as a moral and eth…
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#479: How to Craft Effective Leadership Narratives Using the S.O.A.R. Story Structure
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Paul Morton, founder of the Practical Leadership Academy and host of the Practical Leadership podcast, shares how to use storytelling to increase the impact of your servant leadership with his S.O.A.R. storytelling strategy. Improve your storytelling immediately with my The ABTs of Agile Communications™ quick online course to learn the agile narrat…
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The Importance of Financial Literacy with Herman Dolce Jr. of Bella Sloan Enterprises // EP 140
43:43
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In this insightful episode, Alex Quin speaks with Herman Dolce Jr., CEO of Bella Sloan Enterprises, also known as the Haitian CEO. Herman shares his inspiring story of starting a financial literacy and funding company named after his daughter, Bella Sloan. He discusses the challenges he faced early in his career, transitioning from social work to b…
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924: Work-Life Balance Thanks to TECHNOLOGY (and support!) w/ Jen McFarland
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How can technology revolutionize your small business and enhance work-life balance? Discover the inspiring journey of Jen McFarland, founder of Marit Digital, as she transitions from various IT roles to becoming an empowering entrepreneur. Learn how Jen's extensive experience in higher education and managing a university web services setup uniquely…
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Creating An Upsell Offer vs. a Downsell Offer - On-Air Coaching with Melissa Spaulding
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Therapists often spend their time focusing on finding ways to help their clients, yet they are also running a business, and sales are an important part of that business. Today's episode features an on-air coaching call with one of our amazing Sales Maven Society members, Melissa Spaulding, a licensed clinical mental health counselor and EMDRIA cons…
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Should you run a Black Friday sale for your course or not?
6:34
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As the biggest shopping event of the year approaches, many course creators are wondering: Should you join the sales frenzy or stand your ground? In this episode of Master The Inbox, I delve into the pros and cons of running a Black Friday sale for your course. Listen up so you can make an informed decision. Why Some Say “No” to Black Friday Sales F…
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Rethinking the Role of Customer Experience with Maxie Schmidt
27:10
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In this enlightening episode of the CX Goalkeeper Podcast, Maxie Schmidt, a leading expert in customer experience at Forrester Research, takes us on a journey to rethink the role of customer experience within organizations. If you’re a CX professional, leader, or simply interested in how customer experience can transform businesses, this episode is…
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In this B2B Digital Marketing Hub episode, we're jumping into the wild world of Artificial Intelligence (AI) and its game-changing impact on digital marketing. Forget the techy buzzwords—AI is here to make your marketing life easier and way more effective. We'll show you how AI can help you really understand your audience, tweak your campaigns on t…
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923: What you've been up to WILL be revealed!
14:53
14:53
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Ever wondered how the changing seasons can redefine your perspective on time and action? This episode invites you to explore the powerful transition from "training season" to taking decisive steps in your life and business. Inspired by our host Brian Lofrumento's recent adventures in Miami's dynamic Wynwood neighborhood and a motivating mantra he e…
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164: 10 Employee Engagement + Retention Tips From Labor Day
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In this episode we share 10 tips to engage and retain your team. This Labor Day is a great opportunity to put employees at the center of yoru thinking to drive customer experience and business results. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - How you treat your team is how they will treat customers - Th…
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922: ACTION SATURDAY (do a boring task SPRINT!)
3:48
3:48
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Are you tired of those nagging, mundane tasks piling up on your to-do list? Join your host, Brian Lofrumento, on this Action Saturday episode as we dive into a "boring task sprint," designed to help you regain control and elevate your productivity. Learn the three simple steps to tackle those overlooked chores: list them out, dedicate a focused two…
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The Power of Feid’s Branding in Securing Marvel and Oakley Collaborations // EP 139
5:36
5:36
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In this episode of Hustle Inspires Hustle, host Alex Quin talks about the marketing strategies and branding genius of Colombian reggaeton sensation Feid. With over 17 billion Spotify streams, Feid has rapidly ascended to the top echelons of global music, becoming one of the top six most streamed artists worldwide. But his influence extends far beyo…
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921: TRANSFORMING spaces AND an entire industry at 20 years old w/ Gemma Cullen
35:38
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Discover how a 20-year-old entrepreneur is transforming spaces and lives! Join us as we host the inspiring Gemma Cullen, the young founder of Form + Function Co., who started her design firm while still pursuing her bachelor's degree in interior design. Gemma takes us through her extraordinary journey from humble beginnings—working on small project…
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Improve your Go-To-Market Metrics Through Positioning & Message Testing with Andrew Hatfield
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Dive into the latest episode of the B2B Go to Market Leaders podcast, where Andrew Hatfield who has a background in technology and product marketing, discusses the importance of aligning product, marketing, sales, and customer success functions for effective go-to-market (GTM) strategies. He highlights the role of product marketing in bridging gaps…
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From Cartier To Conscious Fashion: Alexia Dubois’ Journey In Revolutionizing Kids’ Style
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Alexia Dubois, The Founder & Owner of Amour. Amour is a brand that’s making a splash by bringing high-quality European children’s clothing to American families. Alexia’s journey is fascinating. She worked for big names like Cartier and Tommy Hilfiger, where she led important proj…
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1167: FOMO is Dead. What Now?? (Part 1) [Special RevOps Podcast Episode]
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Join us for the first of a two-part conversation with world-renowned sales expert Brent Adamson, the co-author of The Challenger Sale and a Gartner alum, as we discuss what it means to sell on Customer Value Creation and how to win over "rational buyers". Follow the Host on LinkedIn: Howard Brown (CEO, Revenue.io) And our Special Guest: Brent Adams…
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