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The Fee For Service Dentist Podcast is a podcast where dentist and dental professionals come together to share their best ideas on how to grow high quality dental offices. With the rising tide of corporate dentistry and dental insurance companies, FFS dental practices are quickly becoming a thing of the past. Tune in as Dr. Drew Byrnes interviews everyone from industry leaders to average FFS dentists in your own backyard to find out what works for them and what he can do to keep his own prac ...
 
POWERED BY DENTALTOWN.COM Uncomplicate your dental life with Dr. Howard Farran as he interviews your fellow townies and leaders in dentistry! Dentists and dental professionals share their wisdom to make your dentistry faster, easier, higher in quality and lower in cost. Episodes released every week day with the full transcripts at dentaltown.com/podcasts.
 
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Dr. Chad is a dentist in the Des Moines, Iowa area. He is member of the the American Academy of Cosmetic Dentistry; the American Academy of Facial Esthetics, the Academy of Laser Dentistry; and he is a Fellow of the Academy of General Dentistry and Diplomate of the International Dental Implant Association. He was involved with the Cerec® Mentor Gro…
 
Transparency vs Opaque. I was wondering why successful dental leaders are transparent and not opaque until it became clear to me that if your not it’s clearly offensive. Does your dental office team know the daily breakeven point? Do they know the office overhead? Do they get to see the accounting reports for the balance sheet, statement of cashflo…
 
Dr. Tuan Pham maintains a general private practice in Austin, TX. He practices 4 days a week seeing an average of 4 doctor patients a day and has an office production of 1.3 million a year. He is the creator Dental Maverick, a training series focused on mastering communication, leadership and management skills. He is also the host of Dental Maveric…
 
Dentistry could learn a lot from Sanford I. Weill, the former CEO of Citigroup who tried to join the Air Force until his application was denied by a dentist after examining his teeth. His major break on Wall Street came with a mundane job doing g the paperwork behind the brokers trades. Sandys success with Citigroup came from mastering the back off…
 
Dentists could hit a Hank Aaron sized grand slam if they could just learn and implement any of the major business lessons that Denny’s have used in over 1,702 locations since Harold Butler and Richard Jezak founded the first Denny’s in 1953 in Lakewood, California. Denny’s are 24/7/365 explaining why in 1988 more than 700 of their 1,221 stores didn…
 
Dr. Mona Patel practices in Abington, Pennsylvania. Her commitment to excellence started at entering the University of Birmingham Queen Elisabeth Dental School at the age of 17 and obtained her Bachelor of Dental Surgery at the age of 21. Dr. Patel practiced in England a short time until she moved to the United States of America in 1992. In order t…
 
Dr. Mona Patel practices in Abington, Pennsylvania. Her commitment to excellence started at entering the University of Birmingham Queen Elisabeth Dental School at the age of 17 and obtained her Bachelor of Dental Surgery at the age of 21. Dr. Patel practiced in England a short time until she moved to the United States of America in 1992. In order t…
 
First you need to stop doing it backwards. If you get the wrong person you spend all your time managing that person, you get poor results, and then you look like a bad manager. Get the right person who is already internally motivated, loves to work, loves their new job, who gets along with people, now you barely have to manage them and they’re maki…
 
FFS Podcast Promotional Links: ONLY $397: Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com About Dr. Sonny Spera Dr. Sonny Spera graduated from Union Endicott High School in 1981. With a four-year basketb…
 
Dr. Jay Dickert lives in Charleston, SC. Clemson grad in 2004. Med. University of South Carolina grad 2008. Done extensive training through the Dawson Academy. Been working in private practice with his wife (also a dentist) since 2009. About Dr. Sonny Spera Dr. Sonny Spera graduated from Union Endicott High School in 1981. With a four-year basketba…
 
About Steve Moskowitz Tax Attorney Steve Moskowitz knows that clients’ lives – and livelihoods – can be upended or even destroyed when tax trouble arises. As a tax attorney for more than 30 years, Steve has made it his personal mission to help business owners and individual clients successfully resolve tax issues and go on with their lives. With ex…
 
Dr. Eshom converted a practice that was insurance dependent within 3 years of purchase in San Diego. He is an accredited cosmetic dentist via the American Academy of Cosmetic Dentistry and has taken/applied the entire Spear curriculum. He has appeared on several other podcasts speaking on importance or photography, cosmetic dentistry, Invisalign, t…
 
Jessica Bertoglio, DDS, graduated from The University of Illinois at Chicago College of Dentistry in 2002. She continued her education with a hospital dentistry residency at the University of Iowa Hospital. During her residency she completed rotations in oral surgery, anesthesiology, and internal medicine. Treating medically compromised and geriatr…
 
What is the best use of my dental office profit dollars?Only 60 of the Fortune 500 companies in 1955 were still listed in 2017. Over 50% of the S&P 500 has disappeared since 2000. Economist Joseph Schumpeter called this creative destruction in 1942. Mufasa called it the circle of life in the 1994 Disney children’s movie Lion King remake of Shakespe…
 
Dentists could learn a lot from Pizza Hut. Founded in 1958 by two brothers Frank and Dan Carney who borrowed $600 from their mom. They named it Pizza Hut because their sign only had room for eight letters, whereas dentistry has nine. I want to personal thank Dan Carney with a shout out for making a religion out of availability to the young entrepre…
 
Dentists could learn a lot from Sonic Drive-In delivering service with the speed of sound. Founded in 1959 in Stillwater, Oklahoma by Troy Smith based on a new technology speaker box allowing you to stay in your car to order with your food deleted by a carhop. Today Sonic has over 3,494 locations in 46 U.S. states, and is owned by Inspire Brands wh…
 
How to buy a dental office with no money down. Back in the day, owners carried risk, but sellers had skin in the game. We didn’t have 3rd-party banks financing $1M+ dental practices to broke kids fresh out of dental school, getting their poor parents to co-sign, where if their kid couldn’t do the numbers and it went south, then it was an emotional …
 
Dr. Steinberg’s achievements span a wide range of professional and personal activities. Most recently, he was voted again as one of Philadelphia’s top dentists (2010, 2014, 2016-2019) After attending Temple University for just three years, he was accepted into their School of Dentistry where he was elected to the Phi Beta Kappa Honor Society. In 19…
 
Doc, I practiced through the 2008 bankruptcy of Lehman Brothers. I met the financial crisis that led to the Great Recession when investors withdrew a record $196 billion from their money market accounts. 2020, you're no 2008. I’ve been contacting my friends at Henry Schein and Benco. In 2020 Benco closed fewer accounts due to collections/payment is…
 
Who’s answering your phone? Funnel-y how most dentists don’t track their new patient journey from landing on your website to calling your dental office. On average 100 people have to land on your website for three to call. Three people have to call for your front desk to convert one into a scheduled patient. Three patients have to come in with a ca…
 
When you increase your treatment plan acceptance rate you prevent a small problem cavity today, from turning into a bigger problem root canal or extraction in the future. When you offer same day dentistry patients are very motivated to do it today so they don’t have to come back. If the patient fails to schedule and come back your treatment plan ac…
 
Welcome to Our Practice! We realize that when it comes to picking a dentist that you have many choices to choose from. We want to sincerely thank you for coming in today and choosing us to keep you smiling for many years to come. Please feel free to share the enclosed referral cards with your family and friends to bring in on their first visit. Sha…
 
Kudos and praise to all the Dental Public Health (PDH) specialists who were recognized as a speciality in 1950, focusing on improving dental health at the community level rather than the individual level with programs like Community Water Fluoridation, children’s dental health programs in schools, setting up coronavirus and HPV vaccination programs…
 
When hygienist pre-appoint their own patients to future continuing care they will instantly find out which patients are onboard who isn’t . If the patient bought in to do the right oral healthcare thing and schedule their next appointment in advance, you can monitor this vital sign of patient buy in or give a warning sign your back door is open and…
 
Perception equals reality despite the world not being flat because trust has more value than logic. The time needed to make a knowledgeable decision reality means that most of us can only master one thing unless you’re Torakusu Yamaha who mastered both motorcycles and pianos. Trust is an investment when your infection control builds patient confide…
 
Profitability begins with the Financial Arrangement and ends with increasing account receivables, sending statements, then resending again with scary ‘Past Due” messages stamped on it with red ink made from a single drop of blood from your CPA, collection agencies, bad debt, negative cash flow, and high overhead. The Financial Arrangement at McDona…
 
If you want to keep your promise you should Underpromise and Overdeliver. The First Law of Customer Service is Satisfaction = Perceptions – Expectations. The Second Law of Customer Service is it’s hard to catch up once you are behind! When you over promise and underdeliver you are raising your patient’s expectations which is setting up a trap that …
 
www.privatedental.org/join FFS Podcast Promotional Links: ONLY $397: Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com About Dr. Sonny Spera Dr. Sonny Spera graduated from Union Endicott High School in 198…
 
I’m sorry, we can’t see you today. Please wait in line and give us your money another day. Having your customers wait in line to give you money is an idea that given enough time will make your business obsolete and dead as a doornail from some competitor dentist who doesn’t have lines. If I can’t come in today and give you money then hit your gas p…
 
Is your house in order? Are you poised forward growth? The first Dollar General store opened in Springfield, Kentucky in 1955 and today has 16,368 stores in the U.S. which is 3.5 times as many as the 4,743 Walmarts. They locate their 7,500 square foot stores and plan their merchandise selection to best serve their target customers of the low and fi…
 
Dr. Doug Depew has been practicing in the Northwest suburbs of Atlanta Georgia since 1990. He graduated Magna Cum Laude from the University of Georgia, received his dental degree from the Medical College of Georgia, and received his certificate in orthodontics and master's degree from Baylor College of Dentistry at Baylor University. Dr. Depew is t…
 
Female-friendly Lowe's started in 1946 and has 2,197 locations. Home Depot started in 1978 and has 2,296 locations. Home Depot focused on men because 90% of the 11.4 million U.S. construction industry workers were males while Lowe’s focused on females because they knew home improvement decisions are made by women, who also make 75% of all dental ap…
 
Hire on attitude and train for skills is what made Atlanta based Chick-fil-A started in 1967 by S. Truett Cathy. They do $11 billion a year with only 2605 locations, averaging $4.8 million per store, compared to McDonald's $2.7 million. The franchise fee is only $10K, the average franchisee earns $200K a year, you can only own one store, all becaus…
 
What can dentists learn from the UFC - Ultimate Fighting Championship? You think dentistry is tough? How would you like to go to work and get punched in the face, literally? When Dana White and the Fertitta brothers, Frank and Lorenzo purchased the Ultimate Fighting Championship (UFC) in 2001 for $2 million, it was banned from Pay Per View and ever…
 
The secret sauce at Blockbuster was the experience, what is your everyday patient experience like? Blockbuster started in 1985 renting VHS movies for 70% of sales and 30% for merchandise, popcorn, candy, and late fees. They peaked in 2005 and went bankrupt in 2010 after steadily declining to subscription services like Netflix that comes to you, ins…
 
Santosh Patel, President and Co-Founder of Complete Specialty Solutions, is committed to driving collaboration between general dentists and specialists by providing a turnkey in-house specialty solution. With over 15 years of large-scale operations experience in both the medical and dental industry, Santosh and his team are helping DSOs/Groups/Solo…
 
Do you have ED? Come on doc, it's really not that hard. The hospital Emergency Department (ED) patients are admitted for treatment 15% percent of the time, resulting in profits of 8% on low paying government insurance Medicaid and Medicare and 40% on high paying privately insured patients. This is why oral surgeons earn $448K and endodontists earn …
 
I’m lovin it if you own your dental office, land and building. McDonalds does via the Harry J. Sonneborn (1916-1992) Model because McDonalds is really a real state company that owns all of their McBuildings, charging 8-15% of store sales as rent, with more earnings from McRent than selling McBurgers and McFries. This is what Dr. Rick Kushner DDS do…
 
In-N-Out proves you need to simply get good at one thing, specialize, and reduce manager turnover by paying them on average $160,000 a year to manage a single location so they stay 14 years providing a consistent experience. In-N-Out isn’t racing to a city near you because they take their time to open consistent de novo locations with the same simp…
 
After eight years of higher education, paying 100% of costs himself, Dr. John A. Wilde spent two years in the Army Dental Corp before beginning a practice from scratch in Keokuk, Iowa. By age thirty, he was debt-free, owning outright his new country home and the practice he’d designed and had built. By forty, John was financially able to retire. At…
 
Gabriel Asulin is an international expert in the management and marketing of dental Practices and the author of the book "Turn Your Dental Practice into a Successful Business - the Gabriel Asulin Method". The book has been translated also into Spanish, Russian, Bulgarian and Hebrew and is considered as a bestseller in the global dentistry market. I…
 
FFS Podcast Promotional Links: ONLY $397: Dental Membership Master Course with Dr. Chris Phelps www.membershipmastercourse.com Dental Membership Direct www.dentalmembershipdirect.com Dental Financing Direct www.dentalfinancingdirect.com Do you have a FFS practice? Would you like to be interviewed? Fill out the FFS Stories request form here: https:/…
 
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