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Best Dr. Joseph A. Michelli podcasts we could find (updated January 2020)
Best Dr. Joseph A. Michelli podcasts we could find
Updated January 2020
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New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More
 
Learn to copy genius from the Crown Council "Mentor of the Month" recordings | Building a Culture of Success in dental practices.
 
Do you feel confident in your current investment strategy? Season 1 2020 of The Wealth Standard is all about investing: investment theory and strategy, atypical investments vs. conventional investments, and the role of investing with personal wealth strategies. 2020 opened with markets and asset prices at an all-time high, but many of us experience more financial uncertainty now than we did a decade ago. Although there are more choices and opportunities than ever before, the risk-to-reward r ...
 
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You probably know I’m a fan of customer experience research conducted by PwC. For example, in my recent book The Airbnb Way – 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, PwC kindly gave me permission to use their global research on consumer expectations for human care and technology deployment. Today, I’ll sh…
 
I am increasingly convinced that the proliferation of choice (for consumers and business leaders) makes prioritization one of the most important elements of personal and business success. Many of us will begin 2020 with a long list of new strategic priorities. We’ll identify six, seven, or more new projects to add to business objectives that carrie…
 
Customer experience is vital to the long-term success of any brand, organization, or enterprise. Today, Patrick Donohoe interviews , an internationally sought-after speaker, organizational consultant, and author of numerous national and bestsellers, including . Dr. Michelli talks about the importance of evolving with your customers’ needs and expec…
 
What will customers expect and encounter when they interact with you and your business in 2025? I know that the question is asking about a distant horizon line, but it wasn’t long ago that 2020 seemed like it was forever far away.By Dr. Joseph A. Michelli
 
A water crisis is happening at present, and we have been lied about it for a long time. Let serial entrepreneur, water activist, and author open your mind to the reality that affects you now and your future. Seth joins host Patrick Donohoe as he shares the unmistakable science that proves how your definition of safe water has been wrong all along. …
 
About 28 years ago, I used to speak about managing the stress of the holidays. Those presentations were loosely based on the book Unplug the Christmas Machine: A Complete Guide to Putting Love and Joy Back into the Season. In it, the authors, Jo Robinson and Jean Staeheli, focused on four main themes: Prioritize gift-giving to those who truly need …
 
Living and retiring abroad can change the way you look at the world and even help you find your true purpose in life. Today, Patrick Donohoe talks about living life abroad with and , the authors of . The internet has shaped the way people travel and view the world. Dan and Suzan share their guidelines in choosing their next adventure and their expe…
 
For as many times as I have done it myself or experienced it, you’d think I would have made this connection much earlier. My newly emerging awareness involves the symbolic relationship between outstanding customer experience delivery and the practice of wrapping a personalized present and then putting a bow on it. Allow me to explain……
 
If we envision selling an innovative product that we thought about, then we have to have the tenacity and courage to face the ups and downs of managing a business. In the current digital age, selling and advertising your products online is the best way to go. In this episode, Patrick Donohoe interviews owner and co-founder, , about how he managed h…
 
The holiday season may bring out the best in humanity, but holiday shopping can also bring out the worst. We’ve all seen the “Black Friday Brawls” as shoppers play tug-of-war with the last doorbuster sale item and we've heard of “Cyber Grinches” who gobble up online deals for high-demand items only to resell them when scarcity drives up the price. …
 
As we near both the end of the year and this show’s season on entrepreneurship, host Patrick Donohoe brings in with , a remarkable guest who talks beyond theories and information about entrepreneurship and goes straight into the implementation, integration, and execution of those information. Craig is a bestselling author, a coach, and the founder …
 
Cultivating your business can be well compared to the process on how we cultivate and grow plants. In this 30th episode, Patrick Donohoe unloads the experiences and lessons he has learned this year. Reviewing some concepts, he talks about entrepreneurship and success and teaches on how we can rewrite the rules of failure, rewire our conditioning, a…
 
The next few weeks will be “make or break” for retailers. With more shopping occurring online (particularly through mobile devices), brick and mortar retailers are looking for ways to get people to leap from their couches and into their stores. Here are some things to consider as you build a lasting customer relationship based on positive sales exp…
 
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standa…
 
At the end of the day, the one thing that any business needs to thrive and survive is innovation. The act of innovating, of creating something new with plenty of value, is what drives a company forward and up. , CEO of and author of , delves into the nature and place of innovation in any business: new, old, growing, or slowing down. The world marke…
 
I often consult with leaders who are trying to develop human-centric cultures. In the context of that work, I have shared my view that it's essential to make it easy for compassionate and caring people to stay with your business and also to make it easy for ungrateful and scarcity-minded people to find employment elsewhere. Unfortunately, I have se…
 
Wherever you get your news, you are likely to read or hear something about the role sales-enhancing technology will play this holiday season. There's much at stake for this year’s retailers with spending projected to break a record and possibly top the 1 trillion-dollar mark. Whether it's the way Target will be using augmented reality to help famil…
 
Every project and every major endeavor needs a leader who will make the tough calls, the big decisions, and steer everyone towards success. But what qualities make for a good leader? Using a broad range of examples, explores the stories and backgrounds of leaders in various fields and industries. Cameron is the host of the Second In Command podcast…
 
From my perspective, when it comes to customer experience excellence, what gets rewarded gets done and what gets talked about also gets done. After 25 years of consulting in what used to be called customer service and now is called customer experience, I have seen the power of well-designed customer experience reward and recognition programs as wel…
 
We create life-changing opportunities when we help those in need discover their niche and skills for success. In this episode, Patrick Donohoe interviews , an educator and entrepreneur who is constantly aiming to make a global change to the way students are educated. As an advocate for entrepreneurs and entrepreneurship education worldwide and the …
 
Katie Poulsen is a Registered Dental Hygienist and has a Masters in Professional Communication from Weber State University in Ogden, Utah. She has been a clinical adjunct faculty member for Weber State's dental hygiene department and is a past-president of the Utah Dental Hygienists Association. Katie’s prior education guided her to study many aspe…
 
Lee McEnany Caraher is the founder and CEO of Double Forte PR & Digital Marketing, a 15-year-old national agency that works with beloved and up-and-coming consumer, technology, and wine brands. An acclaimed communication strategist, Lee is known for her practical solutions to big problems. Lee has a reputation for building cohesive, high producing …
 
Let me give you a sense of how far customers are willing to be tracked in the name of personalization and convenience. Granted, my example comes from Sweden, but I sense it is a harbinger of things to come on a global basis.By Dr. Joseph A. Michelli
 
Being an entrepreneur involves risk. Our guest, , has always been comfortable with it, not the “throw the dice and hope for the best” type but the type he calls intelligent risks. Francis is the Founder and guiding force behind . and has earned a reputation for outstanding integrity and an uncanny ability to foresee changing directions and create v…
 
I am convinced that most people want to make the lives of those they serve better. When they fall short, those individuals often need help to develop a specific skill or the confidence to believe they will find better options if they persist. Customer experience excellence is a core competency, not an instantly attainable destination. Great leaders…
 
When people start a business, it’s often because of a dream or a vision. As people learn different processes, systems, and methodologies, dreams get bigger and growing their once small business becomes a necessity. Co-founder of and author of best-selling book , Michael E. Gerber opens our eyes to the reality of scaling a business. He shares his de…
 
Smartsheet (a solution provider that helps organizations streamline information sharing both internally and externally) announced their Achieve as One Alliance and I'm honored to be a founding member of that alliance along with others like Keith Grossman, President of TIME, and Nick Sinai, former US Deputy CTO and Adjunct Faculty Member at the Harv…
 
How can you achieve business success with lesser money and lesser failures? gives us the answer to this question. Mike is the author of eight books that provide structured advice to people who want to solve specific business problems like splitting equity in their startup company or delivering an awesome sales pitch. In this episode, he reveals wha…
 
If you are someone who doesn’t like to wait, writing a book is not for you! This week my book, The Airbnb Way – 5 Leadership Lessons for Igniting Growth through Loyalty, Community and Belonging will be released! Given that I’ve written nine business books, The Airbnb Way was completed rather swiftly. Several of my prior books took closer to three y…
 
Objectivism is the belief that certain things, especially moral truths, exist independently of human knowledge or perception of them. On today’s show, Dr. David Kelley describes the concept of objectivism and its four pillars, as well as the most common, refutes for these tenets. He also discusses the relevance of objectivism as it relates to the s…
 
There are some fairly subtle and under-the-radar changes taking place for a brand about which, I have written two books (The Starbucks Experience and Leading the Starbucks Way). Let’s quickly look at five of them and what each tells us about the adaptive course Starbucks is taking toward continued customer experience excellence.…
 
Everybody wants to be financially free, but are they willing to take action? For today’s segment, financial literacy expert, keynote speaker, and best-selling author teaches about financial freedom in its barest definition and shares how you can achieve it. Sharon co-authored the international bestseller, , and fourteen other books in the Rich Dad …
 
Crown Council Mentor of the Month: Joseph Michelli In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consulta…
 
I am convinced that NO leader sets out to create a siloed organization; however, organizational silos are highly present, naturally occurring, and self-perpetuating. I recently wrote an article for Forbes, which outlines key factors that collaborative teams should consider when they seek to innovate and drive customer value. Leveraging Airbnb as an…
 
We all need transformational experiences in our lives to bring more sense to it. For III, he turns to boxing as his way of becoming better in handling situations both in business and our personal life. Founder of and serving as a business manager and Executive VP of George Foreman Enterprises Inc., he peels off the layers of fighting and how it can…
 
October 1st is Customer Experience (CX) Day! Quite frankly, I think every day should be CX day – meaning that each day we should strive to deliver the best possible experience for our internal (team members) and our external (paying) customers. I’d love to talk with you about how you can make EVERY DAY CX DAY – simply reach out to me here.…
 
Why do certain societies succeed and why do others fail? Former Economic Advisor to President George W. Bush and currently the Chairman of the Dr. Richard Rahn sheds some light on this question as he shares his perspectives on successful and unsuccessful environments. As an entrepreneur, he lends his understanding of how businesses and people affec…
 
I am on a media tour in the pre-launch phase of my new book The Airbnb Way(you can get a special pre-order offer on that book by using the code THANKS here). During this process, I’ve collected some of my favorite questions being asked by bloggers, podcasters, and journalists. I’ll share a couple of those queries here since they relate to customer …
 
Your reality is shaped by your education, where you live, and what you consume. How do you view people with different beliefs? Is there a way to bridge the polarity in society? And, how should an entrepreneur respond to influence? Patrick Donohoe gets the answers from , an author, CEO, and co-host of the . Erik introduces his book, , which talks ab…
 
Ample studies have shown that business leaders frequently overestimate the quality of experiences they provide their customers when compared to the actual perception of those customers. As for growth mindset, if you become content in the belief you have one, you are likely on the way to losing it. How's your growth mindset?…
 
The road to financial freedom has always been dictated by financial norms, a lot of which don’t really seem like freedom at all. Editor and the Founder of , talks about financial freedom and what it looks like for the Millennials. Walking us through the concepts of his book, , Daniel notes that the Baby Boomer generation has inculcated in most Mill…
 
My momma used to say, “If you can’t say something nice – don’t say anything at all.” That guidance has typically proven to be invaluable. Today, however, I am going to skate on the edge of mom’s wisdom. I will not name the villains in the story I am about to share, but I also will not keep my less than nice comments to myself. I’m justifying my act…
 
If you want to survive in today’s global business, you have no option but to become a tech company. Experienced software engineer and entrepreneur shares his insights into what companies are doing these days that most people are not entirely aware of. As he dives deeper into how companies have evolved and are evolving, he also discusses how this ev…
 
Kris Oestergaard is a sought-after speaker, facilitator, researcher and an expert on innovation in legacy organizations, corporate cultures and exponential organizations. He is co-founder and Chief Learning and Innovation Officer of SingularityU Nordic, a collaborative venture with Singularity University in Silicon Valley. His new book is Transform…
 
Human progress and societal growth almost always influence each other. The increased pressure and the ability of man to rise to challenges paves the way for more learning and growth. In this episode, Patrick Donohoe interviews , an economist, commentator, and academic, to talk about societal or human progress. Dr. Williams explains that the core dr…
 
Positive influence from significant people can bring a positive impact to your ventures in life and in business. In this episode, Kim Butler, the Founder of Partners for Prosperity and Cofounder of Prosperity Economics Movement, walks us through her experiences in business. Inspired by Dan Sullivan’s Strategic Coach, Kathy Kolbe, and Robert and Kim…
 
Capitalism is the greatest economic system in human history because it's lifted more people out of poverty than any system in human history and allowed for the conditions for great human flourishing and great technological advancements. This is according to Peter Wehner, a New York Times contributing Op-Ed writer covering American politics and cons…
 
When asked to open a new law firm office in a different market, business leader, problem-solver, and health care attorney Tom Donohoe shares how he was able to apply basic entrepreneurial principles to establish their business. As someone who’s not averse to doing the leg work, he was able to build a client base in a new market and entice other law…
 
We are only halfway through the season, and we have been learning a number of great things from numerous guests on our theme of entrepreneurship. In this special episode, host, Patrick Donohoe gives a recap of the main core principles from the season so far. Calling back the past seasons’ themes, he weaves these lessons into capitalism and 2018’s l…
 
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