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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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321: The Impact of Mission-Driven Leadership: Insights from a Healthcare CEO
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In this insightful podcast episode, Anita Brikman, President and CEO of the Plasma Protein Therapeutics Association (PPTA), shares her compelling career journey bridging healthcare advocacy and association leadership. With a background as a news anchor and medical reporter, Anita discusses the transformative shift into healthcare associations, emph…
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In this podcast, Heather introduces the concept of Caring Leadership and its impact on organizational success. She highlights the challenges faced by businesses due to employee disengagement and turnover, emphasizing the importance of leaders who genuinely care about their team members. Heather discusses findings from a study by her company, Employ…
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319: An Inspiring Personal Story About Achieving Your Dreams
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In this podcast episode, Heather recounts her early inspiration from Reverend Jesse Jackson's compelling speeches, sparking a desire to communicate with impact. Initially steering towards law, she discovered her passion for public speaking through feedback in mock trials. Transitioning through diverse career paths, Heather honed her skills, drawing…
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318: Is Culture Collision Costing You Customer Loyalty?
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In this episode, we delve into the intricacies of "Culture Collision," a phenomenon where there's a significant disconnect between leadership and customers, resulting in declining sales, lost profits, and negative impacts on local communities. From startups to established corporations, no organization is immune to this challenge, which demands urge…
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317: Is Culture Clash Making Your Employees Unhappy?
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In today's episode, we delve into the intricate dynamics of "Culture Clash" within organizations, where unexpected events like mergers or layoffs disrupt the harmony between leadership and employees, sending shockwaves through the company and impacting customer satisfaction. As an advocate for effective leadership and organizational well-being, I s…
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316: Is Culture Slip Unknowingly Infiltrating Your Company Culture?
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In this episode, Heather delves into the often overlooked threat of "Culture Slip" within organizations, where even the most well-intentioned companies can fall victim to its subtle erosion of workplace culture. Through three key steps rooted in the principles of Caring Leadership, she explores how leaders can identify and combat Culture Slip befor…
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315: How Organizational Culture Deteriorates And What To Do About It
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In this podcast episode, Heather challenges the belief that organizational culture is fixed by introducing a dynamic 3-step model – Culture Slip, Culture Clash, and Culture Collision. Culture Slip, described as a subtle erosion beneath the surface, is recognized as a silent culture crusher that demands strategic attention. Culture Clash emphasizes …
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314: Why Focusing on Work-Life Integration and Not Balance is Key to Success
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Join us in this insightful episode with Michael A. Grace, President of West Virginia University Hospitals, as he shares over 25 years of healthcare leadership experience. From his role at UPMC Mercy Hospital to his current position, Grace discusses the philosophy of work-life integration, the transformative power of loving what you do, and the art …
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313: Navigate and Embrace Change With Success as a Team
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In this podcast episode, Heather Younger, author of "The Art of Caring Leadership," guides us through the essential steps to navigate and embrace change successfully as a team through the lens of caring leadership. Heather introduces a 3-step change model, beginning with the importance of 'Setting Your Mind' by overcoming mental barriers to effecti…
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312: The People Side of Organizational Change
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In this episode of the "Leadership with Heart" podcast, Heather R Younger shares a poignant story about a concealed Golden Buddha in Thailand, drawing parallels to the hidden potential within individuals and organizations during times of change. Reflecting on a recent retreat experience, Heather emphasizes the importance of recognizing and unlockin…
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311: Human-Centric Approaches in Government and in Tech
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In this episode of the "Leadership with Heart Podcast," Heather R. Younger engages in a compelling conversation with Tracey Barnes, Chief Information Officer at the State of Indiana. Together, they explore the critical importance of human-centric approaches in both government and the tech industry. Tracey shares his insights on leading with empathy…
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310: Why Coaches Should Get Active Listening Certified
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In this episode, Heather has an insightful conversation with two of the six founding facilitators of the Certified Active Listening Program: Jen Fox and Chris McAuley. Chris McAuley has over 35 years of business experience as a successful manager, leader, and business owner, Chris experienced firsthand the value of creating conscious connections wi…
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309: Why Leaders Should Get Active Listening Certified
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In this episode, Heather has an insightful conversation with four of the six founding facilitators of the Certified Active Listening Program: Sherry Martin, Mike Chanat, Laurent Pierre JR, and Kaydie Paschall. Each of these accomplished individuals offers a distinctive perspective on their motivations for obtaining the certification and how they in…
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What Is a Culture Team? In this episode, Heather explores the pivotal role of employees in shaping and preserving a positive organizational culture. She introduces Culture Teams, emphasizing the intentional effort and employee buy-in required for great cultures. Heather highlights the responsibilities of employee-led culture teams, spanning cultura…
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307: A Beginners Guide to Culture Change - An Interview with Christinne Johnson, First Bank
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In this episode, join us for a captivating conversation with Christinne Johnson, a seasoned strategic leader with over 25 years of experience in the banking industry, formerly the CHRO of FirstBank. Having a wide range of knowledge in Human Resources, Christinne shares insights into her dynamic career, emphasizing her role in navigating FirstBank t…
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306: 5 Steps To Create an Employee Led Culture Team
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What's the key to a great culture team? In this podcast episode, Heather Younger, author of The Art of Active Listening and The Art of Caring Leadership, guides Caring Leaders through the daunting task of creating a Culture Team. Heather outlines the five crucial steps to establish an effective organizational culture team, covering aspects such as …
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305: Balancing Vision and Metrics: Tracey Jenkins' Playbook for HR Leadership
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34:17
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In this engaging episode, Heather R. Younger interviews Tracey Jenkins, the HR leader for Sodexo's sports and entertainment business in North America. Tracey discusses the impactful strategies that revitalized Sodexo's growth after the challenges of the COVID-19 pandemic. With a workforce of over 26,000, predominantly casual or part-time, Tracey ex…
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304: Professionally Personal: A Year in Review, A Year in Preview
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Dive into a captivating exploration of workplace culture, professional triumphs, and personal revelations in this podcast that bridges the gap between the years 2023 and 2024. Join Heather on a journey filled with LinkedIn Courses, impactful events, and the launch of a groundbreaking book, "The Art of Active Listening." From virtual team meetings t…
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303: This Caring Leader Transformed Pain into Purpose
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In this compelling episode of the Leadership with Heart Podcast, Maureen Leahy, Chief Clinical Officer at Sharon S. Richardson Community Hospice, shares her profound journey as a seasoned healthcare professional and a resilient individual. From pioneering hospice services in the U.S. to her impactful role at SSRCH, Maureen's path has been marked by…
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302: Where Are You on The Art of Active Listening Journey?
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In this engaging episode, Heather guides you on an exploration of "The Art of Active Listening." Join her as she unveils a diverse array of products, content, and services tailored to individuals at every stage of their journey. Whether you're a solo employee or the leader of a thriving enterprise, Heather has curated resources that cater to everyo…
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Join Heather on this powerful episode where she reflects back on the last 300 episodes and the journey that has been Leadership with Heart. From the inaugural episode to the latest installment, she revisits pivotal moments that have shaped this podcast. Join her in this concise reflection on the evolution of the podcast, and her favorite episodes a…
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300: What Happens When Compassionate Leadership Intersects With Purpose - An Interview With John Crowley
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In this riveting episode, we unravel the extraordinary story of John F. Crowley, Executive Chairman of Amicus and former CEO from 2005 to 2022. When two of his children were diagnosed with Pompe disease in 1998, a severe neuromuscular disorder, John's life took a profound turn. Leaving his role at Bristol-Myers Squibb, he became an entrepreneurial …
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299: Framework for Success: How to Guide Change Effectively
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Welcome back to another episode of the Leadership with Heart podcast! I've always believed that culture is the beating heart of any organization. It's what drives behaviors, shapes attitudes, and determines the way we work together toward a common goal. So, the question is: How do we transform that culture for the better? Well, it's all about havin…
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298: Helping People Live Full Lives: Mosaic's Heart-Driven Leadership
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Welcome back to the Leadership with Heart podcast! Today's episode is an interesting one with two leaders from Mosaic; Mosaic is a dynamic whole-person healthcare organization that focuses on allowing people to live full lives. Mosaic listens and learns about the unique needs of the clients they serve and builds a tailored approach that creates a l…
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My Full Circle Moment My career journey began on LinkedIn when I started sharing content that truly mattered to me. Over the years, I've seen significant growth. Notably, last year, I had the incredible opportunity to collaborate with LinkedIn for the first time. Now, I'm eagerly anticipating the release of my third LinkedIn Learning course. This e…
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