Independent Banker: A Community Banking Podcast from ICBA (formerly Communities of Innovation) is inspired by countless conversations with community bankers. Each episode, your host, ICBA Chief Innovation Officer Charles Potts, speaks candidly with community banking leaders of all levels to glean actionable insights and inspiration on everything from managing talent and advocacy to the demands of the ever-shifting financial technology landscape.
…
continue reading
Providing insights to HR leaders around their greatest challenge - their People
…
continue reading
1
Senior Living Redefined: Cultivating Community with Steve Lindsey
45:36
45:36
Play later
Play later
Lists
Like
Liked
45:36
Dive into an inspiring chat with Steve Lindsey, CEO of Garden Spot Village, where we explore the transformative power of purpose in senior living. Discover how purpose, engagement, and community culture redefine experiences for both staff and residents. Learn about cross-generational connections and the evolution of a thriving organization. Get rea…
…
continue reading
1
Dance to Success: Merging Brands with Daniel DeFranco
46:19
46:19
Play later
Play later
Lists
Like
Liked
46:19
Join host Holly as she speaks with Daniel DeFranco, Co-CEO of One Beat Dance Brands. In this vibrant episode, Daniel embodies the fusion of passion and business, sharing secrets from backstage management to executive boardrooms. Discover how culture, growth, and employee wellbeing choreograph the success of this dance-focused enterprise! Here are a…
…
continue reading
1
Behind the Scenes of a Corporate Leader with Brooke Smith
33:24
33:24
Play later
Play later
Lists
Like
Liked
33:24
Dive into the riveting world of mergers, leadership, and company culture with CEO Brooke Smith. Discover how Deep Water Point & Associates navigate the challenging waters of blending distinct corporate identities while maintaining client trust and financial prosperity. A tell-all session packed with lessons on transparency, mentorship, and the perp…
…
continue reading
1
From Pharma to People: Charting a Leader's Journey
35:10
35:10
Play later
Play later
Lists
Like
Liked
35:10
Dive into the compelling world of Greg Cathcart, the CEO of Exellis Health. Join us on "The Better People Podcast" as he uncovers the challenges of leading a globally integrated firm, the nuances of supply chain in pharma, and the art of fostering a culture that embraces flexibility. With a peek into the merger of three companies and personal leade…
…
continue reading
1
Episode 25: Why is Check Fraud Such a Problem Right Now? — with Scott Anchin and David Long
42:31
42:31
Play later
Play later
Lists
Like
Liked
42:31
Check fraud isn’t new, but it has re-emerged as an appealing way for fraudsters to target community banks and their customers. That’s why ICBA has brought check fraud to the forefront of its conversation with its members, to discuss the ways they can band together to solve this issue. “The one advantage that we have—which is a really, really strong…
…
continue reading
1
The CEO's Journey: From Naval Officer to Healthcare Innovator with Matt Murphy
37:14
37:14
Play later
Play later
Lists
Like
Liked
37:14
Dive into the world of InHome Therapy with CEO Matt Murphy as he unveils the origins of his company during the pandemic, the growth through acquisitions, and the industry's shift to prioritize patients. Discover the power of purpose, the impact of physical therapy, and the art of engagement in a burgeoning healthcare business - all shaped by heartw…
…
continue reading
1
Making Brands Matter: A CEO's Journey with Chris Bailey
24:43
24:43
Play later
Play later
Lists
Like
Liked
24:43
Join Margaret Uhrich on the Better People podcast for an insightful chat with Chris Bailey, CEO of Bailey Brand Consulting. Explore the secrets behind a resilient brand strategy, building strong team dynamics, and the role of deep-rooted relationships in business success. Get ready for an episode packed with wisdom from a branding titan! Here are a…
…
continue reading
1
Episode 24: How Fintechs Can Elevate Community Banks — with Saroop Bharwani and Allan Rayson
41:07
41:07
Play later
Play later
Lists
Like
Liked
41:07
As technology and customer expectations change, fintechs must adapt and pivot to meet the needs of the community banks they work with. Whatever community banks are looking for—streamlining data collection, cutting down operation costs, etc.—there should be a fintech stepping up to provide a solution. But that means they must know exactly what the c…
…
continue reading
1
Growth and Equity: A Nonprofit CEO's Journey
41:09
41:09
Play later
Play later
Lists
Like
Liked
41:09
Join host Holly DePalma as she enlightens us with the extraordinary journey of Franklyn Baker, CEO and President of the United Way of Central Maryland. Franklyn unveils the secrets behind doubling the organization's outreach, fostering a culture of equity and growth, and the thrilling prospects of taking their practices nationwide. Tap in to learn …
…
continue reading
1
Mastering Your Path in Sales and Leadership with David Mattson
51:48
51:48
Play later
Play later
Lists
Like
Liked
51:48
Dive into an electrifying chat with CEO David Mattson of Sandler Training on The Better People Podcast. In this episode, we uncover the fusion of potent leadership, savvy sales strategies, and the art of personal career cultivation. Captivating stories and razor-sharp insights make this a playbook for anyone hungry to excel. Here are a few of the t…
…
continue reading
1
Culture in the C-Suite: A CEO's Take on Engaging Workplaces with Kevin Robins
23:01
23:01
Play later
Play later
Lists
Like
Liked
23:01
In this episode, Holly DePalma kicks of a shift in perspective as we hear from guest CEO Kevin Robins. Insightful monologues & real-life leadership lessons make up this candid chat on reinventing workplace culture, building successful teams, and making sure everyone is on board and not left at the station. Here are a few topics we’ll discuss on thi…
…
continue reading
1
Work Culture Wins: Insights from Bookminders' CEO Jessica Minkus
26:28
26:28
Play later
Play later
Lists
Like
Liked
26:28
Join us as Bookminders CEO Jessica Minkus shares her journey from staff accountant to head honcho, and spills the secret sauce behind their flexible, remote work culture. Discover how an employee-centric approach supercharged their growth, learn about team advisors' impact, and get inspired to enhance your company's culture. Here are a few topics w…
…
continue reading
1
Cultivating Culture: F&M Trust's Employee Engagement Journey with Dr. Karen Carmack
39:26
39:26
Play later
Play later
Lists
Like
Liked
39:26
Dive into the incredible transformation of F&M Trust with Dr. Karen Carmack, as she unravels their path from low morale to record earnings through a robust employee engagement strategy. Discover the power of listening, strategic initiatives, and transparent leadership in propelling organizational success. Here are a few of the topics we’ll discuss …
…
continue reading
1
Episode 23: ICBA LIVE: Where Community is Built — with Lindsay LaNore and Brad Bolton
28:57
28:57
Play later
Play later
Lists
Like
Liked
28:57
Whenever you hear stories from people who have been to ICBA LIVE for the first time, they're just blown away from the atmosphere, from the camaraderie, from that one mission focus … It just makes such an impression that you will never be the same once you come to this event,” says Brad Bolton, former ICBA chairman and president and CEO of Community…
…
continue reading
1
Episode 22: Fintech Trends For 2024 — with Dharmesh Mistry
42:39
42:39
Play later
Play later
Lists
Like
Liked
42:39
Technology is ever advancing, and it’s critical for community bankers to stay ahead of it. According to Dharmesh Mistry of FinTech Futures, a media platform dedicated to global banking and the fintech industry, three of those trends are generative AI, faster payments and the cloud. “2024 can continue to be a transformative year for community banks.…
…
continue reading
1
Episode 21: Connect With Your Fellow Community Bankers — with Leah Brink
30:23
30:23
Play later
Play later
Lists
Like
Liked
30:23
Connection is at the heart of what community bankers do. That’s one of the reasons that the social networking platform ICBA Community was created. And it’s not only creating online connections, it’s helping bankers build relationships with each other outside of the forum. “It's been helpful right now just to have others that you can go to and reall…
…
continue reading
1
Creating a Sense of Belonging: Celebrating National Hispanic Heritage Month with Sol Alberione
27:40
27:40
Play later
Play later
Lists
Like
Liked
27:40
In this episode, Margaret Uhrich interviews Sol Alberione, the Chief People Officer at Giant Machines. Sol discusses the importance of a people-centered approach and the company's focus on creating digital solutions. She also shares insights on celebrating National Hispanic Heritage Month at Giant Machines, emphasizing the need for a sense of belon…
…
continue reading
1
From Ballerina to Startups: Juliette Dupré's Unique Career Journey
39:37
39:37
Play later
Play later
Lists
Like
Liked
39:37
This episode features an interview with Juliette Dupré VP of People & Culture at Simulmedia, who shares her unconventional career trajectory from ballerina to the startup world. The conversation delves into the challenges of working in HR and startups, finding a balance between perfection and the fast-paced startup environment, and the importance o…
…
continue reading
1
Embracing Vulnerability and Feedback: A Journey in Leadership and Personal Growth
43:32
43:32
Play later
Play later
Lists
Like
Liked
43:32
Discover the inspiring stories and valuable lessons shared in these three podcast episodes. From Culture Plus turning their failing company around with a culture of love, to leaders embracing vulnerability and feedback for personal growth, and a former F-18 fighter pilot sharing insights on functional leadership, these episodes offer valuable insig…
…
continue reading
1
Exploring Motivation and Finding Purpose in Life
27:27
27:27
Play later
Play later
Lists
Like
Liked
27:27
In this episode, our host Margaret Uhrich discusses various aspects of leadership and management with guest Erwin de Leon, Chief Diversity Officer at Columbia University. They emphasize the significance of transparency in managing teams and the challenges faced by middle managers. The conversation also delves into the motivation and sense of purpos…
…
continue reading
1
Episode 20: Why Cybercrime is on the Rise — with James Anderson and Robert Johnston
44:19
44:19
Play later
Play later
Lists
Like
Liked
44:19
With hundreds of millions of cyberattacks happening each year, it’s critical for community banks to fortify their cybersecurity operations. While it may be tempting to go after the hottest new cyber protections, it’s important not to forget the basics, says Adlumin Inc.’s CEO, Robert Johnston. “If you get the blocking and tackling done correctly, 8…
…
continue reading
1
The Importance of Authenticity in Employee Engagement and Social Change
40:14
40:14
Play later
Play later
Lists
Like
Liked
40:14
In this episode, Jenny Malseed, VP of Strategy and Talent at GlobalGiving, emphasizes the significance of authenticity in employee engagement and driving social change within organizations. She discusses the evolution of bringing one's whole self to work and its impact on employee satisfaction and organizational culture. Jenny shares successful pra…
…
continue reading
1
Navigating Growth and Development in the Financial Services Industry
36:54
36:54
Play later
Play later
Lists
Like
Liked
36:54
In this episode, Debbie Kemp, Chief People Officer at Biz2Credit shares her experiences and challenges of transitioning from a large organization to a rapidly growing one. She provides insights on building a leadership team, fostering a culture of learning, and developing talent in a small but mighty company. The importance of mentorship and effect…
…
continue reading
1
Episode 19: How to Use AI at Your Community Bank — with Jackie Verkuyl and Slaven Bilac
40:33
40:33
Play later
Play later
Lists
Like
Liked
40:33
AI technology is growing exponentially. While it can bring many advantages to community banks, some bankers may have concerns about possible security issues. So, why take the risk if your bank is performing well? BAC Community Bank in Stockton, Calif., which worked AI-specialist fintech Agent IQ, was able to develop a thorough understanding of the …
…
continue reading
1
Navigating the Complexities of HR and Organizational Development in Higher Education
35:29
35:29
Play later
Play later
Lists
Like
Liked
35:29
In this episode, Holly Marrone, Executive Director/Chief People Officer at the University of Pennsylvania School of Nursing, joins host Holly DePalma to explore the challenges and achievements of HR and organizational development in higher education. They discuss topics like transitioning to hybrid remote work, implementing assessment tools, and re…
…
continue reading
1
Building a People-First Culture: The Shift towards a Coach-Focused Approach at JW Player
26:20
26:20
Play later
Play later
Lists
Like
Liked
26:20
In this episode, Jillian Moulton, Chief Human Resources Officer for JW Player, discusses three key topics: manager development and engagement survey results, the shift towards a coach-focused approach, and creating alternative paths for career growth. She emphasizes the importance of a people-first culture, challenges and opportunities in a remote-…
…
continue reading
1
Episode 18: How to Budget for Innovation — with Alice Frazier and Kim Snyder
50:36
50:36
Play later
Play later
Lists
Like
Liked
50:36
“I think when you’re looking to buy any kind of a product, a data product,” says Kim Snyder, CEO of the fintech KlariVis, “you need to make sure that the vendor that you’re purchasing it from understands your industry and understands how that technology is going to be utilized in your industry.” Finding the right fintech for your community bank tak…
…
continue reading
1
Navigating a Distributed Workforce with Jeffrey Robinson
44:08
44:08
Play later
Play later
Lists
Like
Liked
44:08
In this episode, HR executive from One Inc, Jeffrey Robinson, discusses the challenges and opportunities of managing a distributed workforce. They emphasize the importance of clear communication, performance management, and empathy in remote settings, as well as building trust and celebrating successes. They also share tips for recruiting the right…
…
continue reading
1
Starting a Successful Mentoring Program in Your Organization with Dr. Lisa DeRoché
34:01
34:01
Play later
Play later
Lists
Like
Liked
34:01
In this episode, Dr. Lisa DeRoché discusses the significance of mentoring in HR and her dissertation on entrepreneurial behaviors. She emphasizes the need for building relationships, empathy, and leadership support in HR mentoring programs. Dr. Lisa also provides useful tips for starting and growing successful mentoring partnerships in organization…
…
continue reading
1
Episode 17: What it Takes to Be a Top Lender — with Chris Benjamin, Mike Rizzo and Dan Schopp
39:49
39:49
Play later
Play later
Lists
Like
Liked
39:49
“You can go anywhere and get a loan,” says Dan Schopp, president and CEO of First Security Bank in Mackinaw, Ill. “I always say we don't want to be an ATM— just dollar dispensers. The biggest challenge is showing your customer, what value am I adding to you or your operation?” Every year, Independent Banker ranks the top community bank loan produce…
…
continue reading
1
Leveraging Data to Improve Employee Well-Being with IQ Solutions Jillian Bernstein
44:30
44:30
Play later
Play later
Lists
Like
Liked
44:30
This episode, IQ Solutions Vice President of Human Resources, Jillian Bernstein, talks about leveraging data for employee engagement and well-being, manager engagement, and the importance of work-life balance and kindness in career success. Jillian Bernstein is the Vice President of Human Resources at IQ Solutions, a federal contractor focused on c…
…
continue reading
1
Episode 16: A Bank Culture That Works — with Ann Buckmiller, Carolyn Watson and Lindsay LaNore
40:54
40:54
Play later
Play later
Lists
Like
Liked
40:54
2“I just think it's so important to have that overall [compliance] culture at the bank, because then people are also more open and willing to come to you and say, ‘Hey, I have a crazy idea. Do you think this can work?’” Ann Buckmiller, director of compliance at Reliabank Dakota in South Dakota, says she has worked hard to integrate compliance throu…
…
continue reading
1
The Importance of Culture and Transparency in HR with EmpiRx’s Alisia Gill
48:17
48:17
Play later
Play later
Lists
Like
Liked
48:17
In this podcast episode, EmpiRx Health’s Chief People Officer, Alisia Gill, shares insights on transparent hiring practices, fostering inclusivity in the workplace, and measuring and addressing violations of core values. Alisia Gill is the Chief People Officer at EmpiRx Health, a dynamic company driven by a groundbreaking pay-for-performance financ…
…
continue reading
1
Using Technology to Improve Recruitment and Retention with United Methodist Communities, Dave Glenn
25:29
25:29
Play later
Play later
Lists
Like
Liked
25:29
Dave Glenn, VP of HR for United Methodist Communities, discusses his successful recruitment and retention strategies, which utilize technology such as an app that gamifies employee referrals and an AI algorithm for a caregiver retention model. He also prioritizes data and AI in refining their hiring processes, emphasizes the importance of middle ma…
…
continue reading
1
Employee Culture in Company Changes with OmniCable’s Cora Walker
41:08
41:08
Play later
Play later
Lists
Like
Liked
41:08
This episode, OmniCable’s Chief Human Resources Officer, Cora Walker, talks about the importance of acknowledging company culture during significant company changes, the need for investment in leadership to create an engaged and positive work environment, and how to create a positive company culture. Cora Walker is the Chief Human Resource Officer …
…
continue reading
1
Building a People-First Culture with Rectangle Health’s Jamie Heinze
27:34
27:34
Play later
Play later
Lists
Like
Liked
27:34
This episode, Rectangle Health’s Chief Human Resources Officer, Jamie Heinze, talks about her journey to building a people-first culture, the importance of work-life balance, and what different generations want out of their jobs. Jamie Heinze is an experienced HR professional and is currently the Chief Human Resources Officer at Rectangle Health. H…
…
continue reading
1
Episode 15: A Look Inside a Top-Performing Bank — with Sushil Patel of State Bank
34:05
34:05
Play later
Play later
Lists
Like
Liked
34:05
“We're not just seeking growth to grow and to reach a certain asset size, or reach a certain profit dollar amount. We're going to stick to our lending philosophy … and let it come as it may.” For State Bank of Texas, says president Sushil Patel, blind growth just isn’t in its business plan. In this episode, Patel tells host Charles Potts why this i…
…
continue reading
1
Servant Leadership, Emotional Intelligence, and Employee Retention with Kreischer Miller’s Mary Ellen Harris
37:22
37:22
Play later
Play later
Lists
Like
Liked
37:22
Mary Ellen Harris, Kreischer Miller’s Chief Human Resources Officer, talks about the importance of servant leadership and emotional intelligence in employee retention, the biggest challenge for leaders to embrace servant leadership, and the negative impact of annual performance evaluations. Mary Ellen Harris is the Chief Human Resources Officer at …
…
continue reading
1
Employee Engagement and Building Trust with Independent Community Bankers of America’s Valerie Utsey
38:09
38:09
Play later
Play later
Lists
Like
Liked
38:09
This episode, the Independent Community Bankers of America’s Chief Human Resources Officer Valerie Utsey talks about the different aspects that impact employee engagement, the ways to build trust in an organization, and how to onboard staff in a virtual environment. Valerie Utsey has worked in HR for over two decades and is currently the Executive …
…
continue reading
1
Supporting Working Parents and Building Connections with LiveIntent’s Abby Hamilton
29:40
29:40
Play later
Play later
Lists
Like
Liked
29:40
In this episode, LiveIntent’s Chief People Officer Abby Hamilton talks about the challenges working parents face, the unique initiatives she’s taken to look after working parents, and how HR leaders can build connections with their employees. Abby Hamilton has worked in HR for over a decade and is now the Chief People Officer at LiveIntent. Over th…
…
continue reading
1
Reducing Staff Turnover and Boosting Wellness with Celebree School’s Kristen Masters
27:36
27:36
Play later
Play later
Lists
Like
Liked
27:36
In this episode, Celebree School’s HR Director Kristen Masters talks about different ways to reduce staff turnover rates, how to promote wellness in your team in a cost effective manner, and the different benefits of having a culture mentor. Kristen Masters is the Human Resources Director at Celebree School where she has worked for over a decade. H…
…
continue reading
1
Episode 14: The SVB Fallout: An Opportunity for Community Banks to Shine? — with Rebeca Romero Rainey and Derek Williams
38:47
38:47
Play later
Play later
Lists
Like
Liked
38:47
“What a great time for us to demonstrate who we are,” says Derek Williams. “What a great time to talk about what makes the community banking model different.” The president and CEO of Georgia’s Century Bank and Trust and newly minted ICBA chairman believes that the failures of Silicon Valley Bank and Signature Bank in late March are an opportunity—…
…
continue reading
1
Episode 13: Winning the Talent War — with Renee Peterson and Steve Farbstein
47:09
47:09
Play later
Play later
Lists
Like
Liked
47:09
“We started focusing on our employees and what they need as much as what we need,” says Steve Farbstein, Blue Ridge Bank’s chief revenue and development officer. Since the Great Resignation, the Virginia community bank has shifted its approach to recruitment, taking things like flexibility and wellness into account, along with 401(k)s and PTO. As F…
…
continue reading
1
Covid’s Impact on HR with The Y in Central Maryland’s Keisha Sitney
19:47
19:47
Play later
Play later
Lists
Like
Liked
19:47
In this episode, The Y in Central Maryland’s Chief People Officer Keisha Sitney talks about the unique challenges HR faced during Covid, the ways Covid changed the HR world, and how HR leaders can properly identify and share the accomplishments they achieved during this difficult time. Keisha Sitney is the Chief People Officer at The Y in Central M…
…
continue reading
1
Culture Building Strategies with Bluebird Bio’s Andrea Walton
28:26
28:26
Play later
Play later
Lists
Like
Liked
28:26
In this episode, bluebird bio’s Chief People and Culture Officer Andrea Walton talks about the different strategies to build and maintain a company’s culture, how to keep your employees mission-focused, and the best practices for achieving a strong DEI strategy. Andrea Walton is the Chief People and Culture Officer at Bluebird Bio and has over two …
…
continue reading
1
Episode 12: Inside a Cybersecurity Collaboration — with Bob Fisher and David Shipley
32:30
32:30
Play later
Play later
Lists
Like
Liked
32:30
Vendor relationships can be purely transactional, but the really high-value ones work more like partnerships. That’s certainly what Bob Fisher, president and CEO of Tioga State Bank in Spencer, N.Y., found when his bank hired cybersecurity fintech Beauceron Security of New Brunswick, Canada. Beauceron cofounder and CEO David Shipley wants his compa…
…
continue reading
1
Power of Self-Care in the Workplace: Strategies for HR Professionals with Optimal’s Eloise Lepesqueur
36:23
36:23
Play later
Play later
Lists
Like
Liked
36:23
In this episode, Chief People Officer at Optimal, Eloise Lepesqueur talks about the emotional labor involved in HR, the risk of HR professionals experiencing burnout, and how to encourage your team to practice self-care. Eloise Lepesqueur’s career spans over 20 years of building programs and strategies to support and grow diverse organizations. Elo…
…
continue reading
1
Episode 11: Fighting the Good Fight — with Anne Balcer
37:44
37:44
Play later
Play later
Lists
Like
Liked
37:44
“It’s not hard to advocate for the perhaps underestimated but clearly formidable competitor.” That’s Anne Balcer’s view of her role as ICBA’s chief of government relations and public policy, which she took on in July 2022 after time at Forbright Bank, a community bank in Maryland, and in Maryland state government. Balcer talks to host Charles Potts…
…
continue reading
1
The Crossover Between Marketing and HR with Mandelbaum Barrett’s Lauren Lynch
31:53
31:53
Play later
Play later
Lists
Like
Liked
31:53
In this episode, Mandelbaum Barrett’s Chief Marketing & Culture Officer Lauren Lynch talks about the ways marketing can help HR, how HR professionals can build a relationship with their marketing team, and how to reinforce a company's core values. Lauren Lynch is the Chief Marketing & Culture Officer at Mandelbaum Barrett where she focuses on emplo…
…
continue reading
1
How to Balance Culture and Performance with Juno Search Partner’s Mikal Harden
37:44
37:44
Play later
Play later
Lists
Like
Liked
37:44
Mikal Harden is one of the Co-Founders of Juno Search Partners, a women-founded and women-led talent solutions firm that works to connect the right people with the right place. With an aim to be the ultimate connectors of people, Juno Search Partners have been very successful and won numerous HR awards. Here are a few of the topics we’ll discuss on…
…
continue reading