Best Insurance Claims Investigation Services Podcasts (2024)

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Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes 59:27

2h ago59:27

59:27

Happy Independence Day! We think you will find this to be an educational episode. William and Chantal discuss several challenging subjects related to motor vehicles and homeowner policies. They explore car classifications, modernizing policies, and the roles of claims adjusters. They analyze how changing policyholder needs and new technologies like…

1
Episode #44 - Adjusting to AI: The New Frontier in Claim Management 50:27

14d ago50:27

50:27

Hosts Bill and Chantal are joined by special guest Luis Diaz, a thought-provoking entrepreneur with a passion for technology and insurance claims. https://www.linkedin.com/in/luisarturodiaz/ https://www.gobeyondroadmap.com/ In this episode, they explore the transformative impact of artificial intelligence on the insurance claims process. Luis intro…

1
Risk Mitigation for Lithium-ion Battery Failures 11:32

14d ago11:32

11:32

Sanket Kadam of Expert Service Provider S-E-A discusses risk mitigation for battery failures and available methodologies for proper assessment.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #43 - Balancing Tech and Touch: The Heart of Claims 54:09

28d ago54:09

54:09

In this episode, Bill and Chantal explore the human element in claims adjusting. They discuss the importance of empathy, effective communication, and cultural sensitivity in the profession. Bill shares personal stories that highlight the need for adjusters to remember that for many claimants, this is their first and only experience with a loss. Cha…

1
Current Employment Law Issues in Trucking and Transportation Litigation 28:29

1M ago28:29

28:29

Attorneys Leonard Leicht, Harold Moroknek and Peggy Smith Bush from the law firm Marshall Dennehey address legal issues affecting the trucking and transportation industries.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges 53:47

1M ago53:47

53:47

In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also covers the 'duty to…

1
Episode #41 - Deciphering Damages: A Comprehensive Guide to Claim Settlements 43:38

2M ago43:38

43:38

Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims. To read more on the topic of determining the value…

1
The Impact of AI on Claims 20:34

2M ago20:34

20:34

Expert Service Provider Dan Thompson of Dee Gee Rehabilitation Ltd. discusses the impact of AI on the claims handling process.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #40 - Unpacking Negligence - Key Concepts in Liability and Insurance Claims 49:50

2M ago49:50

49:50

Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict liability. Disco…

1
Episode #39 - Policy and Practice: Depreciation of Labor 58:01

3M ago58:01

58:01

Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insights from Deprecia…

1
Advantages of Mediation and Alternative Dispute Resolution in Resolving Claims 36:10

3M ago36:10

36:10

Attorney Greg Lewis from the law firm Vernis & Bowling of Charlotte, NC discusses the advantage of Alternative Dispute Resolution in the litigation process.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #38 - Rising Tides, Rising Challenges: Beyond the Floodline 50:45

3M ago50:45

50:45

In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in the context of hi…

1
Investigating Automobile Theft Claims 23:25

4M ago23:25

23:25

Jim Barbieri from independent adjusting company Claims Advantage, Inc. discusses the complexity of automobile theft claims.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #37: Clarity in Contracts: A Claims Adjuster's Guide 1:08:15

4M ago1:08:15

1:08:15

Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer obligations. T…

1
Episode #36: From Ancient Egyptians to Modern Claims: The Leap Year Impact on Insurance 42:25

4M ago42:25

42:25

In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects of policy effec…

1
Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims 50:25

5M ago50:25

50:25

In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powered by AI. There …

1
Episode #34: Treat Yo-self 39:58

5M ago39:58

39:58

In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yourself. Learn m…

1
The Sudden Resurgence and Effectiveness of Structured Settlements in Claims Negotiations and Resolution 11:16

5M ago11:16

11:16

Expert Service Provider Dan Finn from Finn Financial Group, LLC discusses the benefits of structured settlements in resolving claims.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #33 - Mastering Statement Taking in Claims Adjusting 55:41

6M ago55:41

55:41

In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s …

1
Episode #32 - Beyond Bad Faith: Mastering Claims with the Unfair Practices Act 43:05

6M ago43:05

43:05

Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode, we’ll discuss the nuances and complexities that insurance adjusters face, especially concerning bad faith lawsuits and adhering to the Unfair Claims Practices Act. Learn more about our services at Auten Clai…

1
Episode #31 - Holiday Law - Unwrapping Santa's Legal Challenges with Donna Meehan 28:21

7M ago28:21

28:21

In this holiday episode of our podcast, we undertake fascinating discussion on legal matters with a sprinkle of holiday whimsy. Join our hosts, Chantal and William, as they navigate the world of closed captioning before welcoming a special guest, Donna Meehan, a distinguished partner at Cosmich, Simmons & Brown, PLLC in Jackson, Mississippi. Learn …

1
Planning Your Defense: How Experts Can Counter Plaintiff PowerPoint Strategies 11:35

7M ago11:35

11:35

Expert Service Provider Janine McCartney from HHC Safety Engineering Services and HHC Safety Consulting Services, Corporation discusses new PowerPoint strategies plaintiff attorneys are using and how expert service providers must defend their positions.By Best's Recommended Insurance Attorneys & Adjusters

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Episode #30 - From Snark to Synergy - A Guide to Respectful Claims Handling 47:40

7M ago47:40

47:40

In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion, inspired by a colleague’s email about a conversation between an agent and an adjuster, focuses on essential skills in the insurance industry. Learn more about our services at Auten Claims and gain insights fr…

1
When Every Second Counts: Managing Catastrophic Claims 28:31

7M ago28:31

28:31

Attorneys Jack Delany and Kristen Worley from the law firm Marshall Dennehey address managing catastrophic claims from a legal perspective and protecting clients.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #29 - Stuffing, Stress, and Self-Care: A Claims Adjuster's Thanksgiving 18:24

8M ago18:24

18:24

Join us for this heartfelt and insightful podcast episode that discusses the unique experiences of insurance adjusters during the Thanksgiving season. In this special Thanksgiving edition, hosts Bill and Chantal share their personal stories and challenges of working on this family-centric holiday. They explore the balancing act of managing work res…

1
Episode #28 - Subrogation Simplified: Navigating Claims and Demands 49:16

8M ago49:16

49:16

"Subrogation Simplified" is part of our podcast series designed to foster education and dialogue among professionals across the insurance industry. With a special focus on claim professionals, we aim to explore the various facets of insurance to enlighten, inform, and provoke thoughtful discussions. Learn more about our services at Auten Claims and…

1
Episode #27 - Leaves, Rain, and Nuts: Fall Insurance Insights 43:01

8M ago43:01

43:01

Welcome to the The Art of Adjusting® podcast, where your hosts Bill Auten and Chantal Roberts take you on a journey through the fascinating world of insurance claims. In this episode, we're diving headfirst into the autumn season and how it can have a significant impact on insurance claims. Learn more about our services at Auten Claims and gain ins…

1
Navigating South Carolina Construction Defect Claims 26:12

8M ago26:12

26:12

Attorney Thomas Pritchard from Vernis & Bowling addresses uniqueness in South Carolina construction law and what claims and risk managers should be aware of.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #26 - Demystifying MIST: Navigating Minor Impact Claims with Expert Insight 34:12

9M ago34:12

34:12

We are thrilled to announce the rebranding of your favorite source of insurance wisdom: the Daily Claims Podcast is now becoming "The Art of Adjusting® Podcast" (TAoA). With a fresh new look and name, TAoA aims to continue enlightening its audience with the depth and intricacies of the insurance claims industry. Learn more about our services at Aut…

1
Court-Ball in Sports- Liability and Defenses in Claims to Reverse Officials’ Calls 17:56

9M ago17:56

17:56

Attorney Al Goldberger discusses litigation over sports officials’ calls and impact on claims.By Best's Recommended Insurance Attorneys & Adjusters

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Here Comes the Boom: An Overview of Crane Related Accidents 11:00

10M ago11:00

11:00

Lee Sale from Expert Service Provider S-E-A discusses the investigations of crane-related accidents and the impact on claims.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #25 - The Adjuster's Journey: A Deep Dive into the Life and Challenges of an Independent Adjuster 28:31

11M ago28:31

28:31

Embark on a behind-the-scenes journey into the life of an independent adjuster. This episode unravels the essence of their role, the unique challenges faced daily, and the rewards that come with it. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal…

1
Episode #24 - Navigating Business Income Claims for Claims Professionals 21:47

11M ago21:47

21:47

Welcome to Episode 24 of "The Daily Claims Podcast" In this enlightening episode, we embark on a focused journey into two pivotal scenarios that shape business income claims. If you're a claims expert seeking clarity on these intricate aspects, this episode is your compass to skillful navigation. Learn more about our services at Auten Claims and ga…

1
How the Corporate Representative Can Influence Litigation Outcomes 18:30

11M ago18:30

18:30

Dr. Steve Wood and Sean Murphy from Courtroom Sciences, Inc. address properly preparing corporate representative witnesses for crisis communications and deposition testimony.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #23 - Coverage with Steve Frattare - ROR's, Non-waivers and DJ Actions 25:11

1y ago25:11

25:11

In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments. Learn more about our services at Auten Claims and gain insights from …

1
Episode #22 - From Community Organizer to Claims Adjuster Steve Frattare's Remarkable Career - Part 1 26:41

1y ago26:41

26:41

Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part 1 of a two-part series. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjust…

1
Current Trends in Liability Claims 33:35

1y ago33:35

33:35

Fred Fisher, president of Expert Service Provider Fisher Consulting Group, Inc. discusses current trends in claims handling and what models can be used to mitigate an insurer’s liability.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #21 - Decoding Insurance Policies Key Considerations for Claim Adjusters 32:13

1y ago32:13

32:13

Welcome to "Decoding Insurance Policies: Key Considerations for Claim Adjusters," the podcast that dives deep into the world of insurance policies and equips claim adjusters with essential knowledge and insights. In each episode, we unravel the complexities of insurance policies, exploring the fine print, clauses, and provisions that can make or br…

1
Episode #20 - The Art of Investigation 37:58

1y ago37:58

37:58

In this educational episode, we delve deep into the art of investigation and explore the intricate process of uncovering the truth in liability claims. Join us as we unravel the strategies, techniques, and ethical considerations in conducting thorough investigations. Learn more about our services at Auten Claims and gain insights from CMR Consultin…

1
Episode #19 - The Claims Process: Handling Insured Entities and Attorneys 30:17

1y ago30:17

30:17

Welcome to "The Claims Process: Handling Insured Entities and Attorneys," a podcast that provides valuable insights and strategies for understanding and successfully managing the claims process. Whether you are dealing with an insured entity or an attorney, this podcast will equip you with the knowledge and tools to navigate the complex world of in…

1
Episode #18 - Gen Z: Attracting The Next Generation to the Insurance Industry 23:40

1y ago23:40

23:40

In this episode, we explore our recent blog post, which examines how insurance companies can prepare for the rise of Gen Z professionals. As Baby Boomers retire and Gen Xers hold key positions, understanding and adapting to Gen Z individuals' unique traits and expectations is crucial for long-term success. Learn more about our services at Auten Cla…

1
How Smarter Homes Benefit Individuals with Disabilities and Claims 17:56

1y ago17:56

17:56

Dan Thompson from Expert Service Provider Dee Gee Rehabilitation Ltd. discusses how technological improvements and enhancements are impacting individuals with disabilities and claims in the U.S. and Canada.By Best's Recommended Insurance Attorneys & Adjusters

1
How Materials Science Impacts Insurance Claims 13:22

1y ago13:22

13:22

David Riegner from Expert Service Provider S-E-A discusses why materials are part of every forensic investigation and how this impacts forensic investigations and insurance claims.By Best's Recommended Insurance Attorneys & Adjusters

1
What Claims and Telemedicine Professionals Should Know About the COVID-19 Public Health Emergency Transition 19:36

1+ y ago19:36

19:36

Attorneys Mary Kate McGrath and Adam Fulginiti, shareholders from the law firm Marshall Dennehey, discuss the public health emergency (PHE) and how it impacts telemedicine.By Best's Recommended Insurance Attorneys & Adjusters

1
What Insurers Should Know about Investigating Negligent Security Claims 14:30

1+ y ago14:30

14:30

James Barbieri from independent adjusting company Claims Advantage discusses the complexity of handling negligent security claims.By Best's Recommended Insurance Attorneys & Adjusters

1
Repelling Reptile Strategies and Establishing Boundaries in Expert Witness Testimony 19:52

1+ y ago19:52

19:52

Expert Service Provider Janine McCartney from HHC Safety Engineering Services Inc. examines expert service provider techniques aimed at countering plaintiffs’ attorney arguments that encourage jurors to punish defendants.By Best's Recommended Insurance Attorneys & Adjusters

1
What Insurers Should Know About Potential Claims Based on Hair Discrimination 10:50

1+ y ago10:50

10:50

Attorney Al Goldberger examines the potential impact on athletics of the C.R.O.W.N Act, which seeks to address discrimination based on natural hair, and how insurers can prevent and respond to claims.By Best's Recommended Insurance Attorneys & Adjusters

1
The Importance of Early Case Management in the Litigation Process 18:48

1+ y ago18:48

18:48

Dr. Steven Wood, litigation consultant at Courtroom Sciences, Inc., discusses the benefits of early case management in the litigation process.By Best's Recommended Insurance Attorneys & Adjusters

1
How Insurance Claims Professionals Are Responding to Evolving Cyber Threats 9:16

1+ y ago9:16

9:16

Duc Nguyen, managing partner of digital forensics and cyber claims at United Litigation Discovery, talks about recent changes in cyber claims and what insurance carriers need to focus on regarding risk management.By Best's Recommended Insurance Attorneys & Adjusters

1
Episode #17 - Hurricane Ian - Are Commercial Claims For You? 11:53

2y ago11:53

11:53

We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears to be widespread and severe. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Ad…

Podcasts Worth a Listen

Insurance Claims Investigation Services Podcasts

Podcasts Worth a Listen

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